Zak Dental – Covina

Zak Dental – Covina - General dentist in Covina, CA
1161 Park View Dr Suite 100, Covina, CA 91724
Closed
Opens today at 8:00am
SundayClosed
Monday8:00am - 6:00pm
Tuesday8:00am - 6:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 6:00pm
Friday8:00am - 6:00pm
SaturdayClosed

The following terms and conditions (Terms) govern your enrollment and participation in a dental membership plan (Dental Membership Plan) being offered by Dr. Zak Dental Care (Dentist). These terms and your enrollment in a Dental Membership Plan constitute a binding agreement between you and Dr. Zak Dental Care (the Agreement). If you do not agree to these Terms, do not enroll in this Dental Membership Plan. THE DENTAL MEMBERSHIP PLAN IS NOT AN INSURANCE PLAN AND IS NOT INTENDED TO REPLACE DENTAL INSURANCE. THE DENTAL MEMBERSHIP PLAN IS NOT A QUALIFIED HEALTH PLAN UNDER THE AFFORDABLE CARE ACT OR A MEDICARE PRESCRIPTION DRUG PLAN. THE MEMBERSHIP FEE IS NOT AN INSURANCE PREMIUM. NEITHER THE DENTAL MEMBERSHIP PLAN, OR THE DENTIST OFFERING THE DENTAL MEMBERSHIP PLAN, ARE LICENSED INSURERS, HEALTH MAINTENANCE ORGANIZATIONS, OR OTHER UNDERWRITERS OF HEALTH CARE SERVICES.

  • You may not combine a Dental Membership Plan with any other discounts, discount plans, dental insurance (including Medicare, Medicaid, other forms of government insurance or assistance, and/or any private insurance plan or policy), or in-office promotion
  • It is possible that, during the course of treatment by a Dentist, he or she may discover a dental or health condition, such as periodontal disease, that may require further treatment the costs associated with any further treatment are your responsibility
  • 2. ACCOUNT SIGN-UP. To enroll in a Dental Membership Plan using the zakdental.com online platform, you must open an account (the Account). You represent that all information you provide during the Account sign-up process and at any time thereafter, for yourself and for all family members (collectively, the Account Information), will be true, accurate, complete, and current, and that you will promptly update your Account Information as necessary such that it is, at all times, true, accurate, complete, and current. The Plapfrom will use and maintain your Account Information subject to and consistent with the terms set forth in our Privacy Policy. The Agreement incorporates the terms and conditions set forth in our Privacy Policy. By accessing the zakdental.com online platform and/or participating in the Dental Membership Plan, you are consenting to have your personal data and the personal data of your family members used by us as set forth in the Privacy Policy. You may enroll your spouse under your Account. You also may enroll dependent minors in the Dental Membership Plan, provided that you are the legal parent or guardian for each individual enrolled under your Account. To create an Account, you must be 18 years or older, have a unique email address, and have a payment method registered with the zakdental.com online platform. You will be required to provide your name and email address and to create a password. To access the Account, the email address and password will be required. As the Account holder, you should not reveal the Account Information to anyone else. You are responsible for maintaining the confidentiality and security of your Account Information and for all activities that occur on or through the Account.

    3. PAYMENT TERMS AND PROCESSING. The Dentist offering the Dental Membership Plan that you choose will specify available payment plans, such as paying month-to-month or paying annually. In each case, Membership Fees will be due in advance, and your payment method on file will be billed accordingly. The zakdental.com online platform uses a third-party payment processor to collect and process all payments. In order to make payments you may be required to agree to the third-party terms and conditions and/or privacy policy. You are responsible for the timely payment of all fees. You agree that the zakdental.com online platform may process payment for all Membership Fees associated with the Dental Membership Plan that you choose using the payment method (e.g., credit card, debit card, etc.) that you have provided in your Account Information. It is your responsibility to notify your Dentist if your payment method has changed. If you do not provide a valid payment method, or if your designated payment method is determined to be inactive for any reason, your Dentist may immediately discontinue your enrollment in the Dental Membership Plan. You agree not to cause your credit or debit card company to reverse or chargeback any fees charged in accordance with this Agreement; and in the event you do so, we and/or your Dentist may terminate your enrollment in the Dental Membership Plan, and you agree to reimburse us and/or your Dentist for any costs incurred in responding to such chargeback, including, without limitation, our and your Dentists actual costs paid to the credit or debit card company, including chargeback fees, and the value of the time our and your Dentists employees spend on the matter as determined in our or your Dentists discretion in good faith. Your Dentist may increase the Membership Fee of the Dental Membership Plan from time to time. You will receive an email notification to the email address you registered on the zakdental.com online platform of any such increase in fees no less than thirty (30) days before the new rate becomes effective. If you do not agree to the increase(s), you may cancel your membership. By establishing an Account and enrolling in a Dental Membership Plan through the zakdental.com online platform, you authorize the Dentist in whose Dental Membership Plan you are enrolling to bill for the monthly Membership Fee or annual Membership Fee. If your payment method on file or billing information changes, it is your responsibility to provide updated information to us on a timely basis. Your zakdental.com online platform / Member Account dashboard will include real-time data with respect to your enrollment information, including the beginning of the current enrollment period and a history of your payments of Membership Fees.

    4. LIMITATIONS. Not all dental services are Included Services under the Dental Membership Plan. Only those specifically listed by your Dentist as Included Services are provided by your Dentist at no additional charge to you. If you require any dental services that are not Included Services, you are responsible for paying your Dentist for those Non-Included Services at the rates established by your Dentist. You may also be subject to a Dentists late payment fee and other applicable office policies. Any disputes over the fees charged by dentists must be addressed directly with the Dentist. Use of the zakdental.com online platform requires compatible devices, internet access, a unique email address, and certain software; and may be affected by the performance of these factors. You agree that meeting these requirements, which may change from time to time, is your responsibility. We do not represent or guarantee you will be able to access the zakdental.com online platform at all times.

  • Member Cancellation during the initial ninety (90) day period. * If you cancel your membership in the Dental Membership Plan during the initial ninety (90) days* following your enrollment (whether such payment is a monthly payment or an annual payment) your Dentist will provide a full refund of your paid Membership Fees. NOTWITHSTANDING THE FOREGOING, IF YOU HAVE RECEIVED ANY DENTAL SERVICES UNDER YOUR DENTAL MEMBERSHIP PLAN WITHIN THE FIRST NINETY (90) DAYS* AND CANCEL YOUR MEMBERSHIP IN THE DENTAL MEMBERSHIP PLAN AFTER RECEIVING THOSE SERVICES, YOUR DENTIST WILL BILL YOU FOR THE SERVICES RENDERED TO YOU AT YOUR DENTISTS THEN-CURRENT, NONDISCOUNTED UCR (USUAL AND CUSTOMARY RATES). PAYMENT IN FULL FOR ANY SERVICES RENDERED BY YOUR DENTIST DURING THIS PERIOD WILL BE REQUIRED PRIOR TO CANCELLATION OF YOUR MEMBERSHIP IN THE DENTAL MEMBERSHIP PLAN, AND THE ISSUANCE OF A REFUND.
  • Billing Error. In order to be considered a billing error you must provide sufficient written documentation to demonstrate the existence of a billing error and adequate proof of the amount paid due to such error.
  • Dental Membership Plan Termination. If your Dentist terminates your membership in a Dental Membership Plan without your consent or permission, or ceases offering a Dental Membership Plan, your Dentist will provide a pro rata refund to the payer on your Account.
  • 7. COMPLAINTS. All complaints about the dental services provided by the Dentist, the fees you were charged, or any other dissatisfaction with a Dentist, must be addressed directly with the Dentist. You may submit your complaint via our online help request system or by contacting our team via email.

    8. GOVERNING LAW; ARBITRATION. The Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to conflicts of those laws provisions and, as to matters affecting copyrights, trademarks and patents, by U.S. federal law. Any dispute or claim arising out of, or in connection with, this Agreement shall be finally settled by binding arbitration in Los Angeles, California, in accordance with N.C. Gen. Stat. 1-569.1 et seq. (the Uniform Arbitration Act) and the then-current rules and procedures of the American Arbitration Association by one (1) arbitrator appointed by the American Arbitration Association. The arbitrator shall apply the law of the State of California, without reference to rules of conflict of law or statutory rules of arbitration, to the merits of any dispute or claim. Judgment on the award rendered by the arbitrator may be confirmed, reduced to judgment and entered in any court of competent jurisdiction. You agree that, any provision of applicable law notwithstanding, the arbitrator shall have the authority to award the prevailing party its costs and reasonable attorneys fees. In the event that the above arbitration provision is held invalid or unenforceable, then any dispute with respect to the Agreement shall be brought and heard either in the California state courts located in Los Angeles, California, or the federal district court located in Los Angeles, California. In such event, you consent to the in personam jurisdiction and venue of such courts. You agree that service of process upon you in any such action may be made if delivered in person, by courier service, by first class mail, and shall be deemed effectively given upon receipt.

    9. CHANGES TO THESE TERMS AND CONDITIONS. Dr. Zak Dental Care reserves the sole right at any time to modify, discontinue, or delete portions of these Terms. We will notify you of any material changes to these Terms by email to the email address that you have registered on the zakdental.com online platform. It is your responsibility to check your email periodically for changes to the Terms. If you do not agree with the new Terms, you must cancel your membership and stop using the zakdental.com online platform Services. Your continued use of the zakdental.com online platform, the zakdental.com online platform Services and/or the Dental Membership Plan after any changes to these Terms constitutes your acceptance of the revised Terms and Conditions.

    Reviews

    Rating 4.3 out of 5 based on 74 reviews

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    Melodie Akers
    a year ago
    DO NOT GO HERE!!!! After THREE intro appointments just to get a cleaning -- their dentist destroyed my gums and my teeth are still dirty after my "cleaning" -- which took all of 5 minutes! I've been getting my teeth cleaned every 6 months since I was a little girl and this is the worst experience I've ever had. They also charge $25 to make an appointment that they say will be refunded the day of your appointment -- then don't bother to process the refund! If you call their office for the refund, they gaslight you and claim that billing will call you back. She refused to explain why it had not been processed.


    Melanie Carbajal
    a year ago
    They never answer the phone. Always miscommunication. Reagan put me on a $7,000 dental plan (mind you I had insurance) the plan had so many unnecessary charges like 3 $80 toothbrushes. They never wanted to run my insurance to see what the company would cover. They said it was always denied


    Jared Diehl
    a year ago
    I want to cancel my appointment for Tuesday the 27th no one answers the phone I'm finding a new dentist office :( horrible customer service


    Dan G
    a year ago
    Don't go here. My wife and I have had a very unpleasant experience here. 1st issue is communication, you cannot simply call and talk to someone at your location, you are funneled through a network of call centers (if anyone even answers the phone) or you are forced to leave a voice mail or email that likely won't be answered for days, weeks, or at all... 2nd issue my wife's dentist rushed through a simple procedure and the result was a filling that fell out in 2 days. And when we finally got a hold of someone, they wouldn't see us until 6 days later.... 3rd issue, we've been requesting our x-rays for about 3 weeks as is our legal right, and they have not delivered them. Here's a message for ZAK, don't reply to this with a big phony proclamation that you care about your patients, and you value our feedback. Just send the x-rays and photos that I have been requesting for 3 weeks and the $329.00 Refund we are owed for services unrendered. We were supposedto be refundedlast month....


    Dan G
    2 years ago
    My wife got a filling on Tuesday and it fell out the same week on Thursday. We tried to go and have it refilled but they weren't gonna be able to see us until 6 days later. Totally unacceptable. The dentist was very quick to get the job done, but did not do good work of a seemingly simple procedure. Also it is next to impossible get a hold of a live person on the phone, and you are left waiting for email responses. Billing is also a nightmare. Would not recommend this place.


    pantelis magaziotis
    2 years ago
    I got scammed by Zak Dental I will be reporting them to BBB ,be aware .


    Jared Diehl
    2 years ago
    The phone system is not great its hard to get a hold of someone. Also they never followed up with me about a 3 month visit the last appointment in March rge dentist said I want to see you back in 3 months :( I've very disappointed in the service here


    Kimberly Yerena
    2 years ago
    I always get told something different on the phone then when I arrive it's something else. The doctor is only there on Wednesdays. They are unorganized. I walked in and I was told I was just getting a cleaning after I constantly called saying I've had pain. Then, the receptionist said I wasn't even getting a cleaning I was just getting pain medication. Your first visit will most likely be x-rays then you get a zoom meeting at another time then you schedule a different appointment. Which I did all this and still haven't received treatment for my issue. The dentist however, was very nice and calmed me down because I felt anxious about being here.


    Lalaine-G Robin
    2 years ago
    My dentist at Zak Dental has amazing skills that resulted to great practice ! The staff are helpful during my visit for wisdom extraction. So thankful to the whole office.


    A
    2 years ago
    There's a doctor here by the name of Chung. He has absolutely no regard for his patients' well-being. Screwed up simple fillings in my teeth, had to go back three times and after hours and hours of wait times, never could fix the issue. Now I'm left with a tooth badly cracked because of his lousy filling job. Seemingly very corrupt individual (the only one at this facility btw). There's other more responsible dentists everywhere in SGV you can take your loved ones to. You've been made aware.


    Mildred Baquir
    2 years ago
    Not easy to find a good dentist, But everything is here in Dr Zak. Quality service, honest Doctor and staff.


    VIKTORIA DIEZ
    2 years ago
    Grateful to have Dr. Chung around for careful assessment of each of my concerned teeth that's causing my upper gum swollen, found a growth of infection that leads to abscess and proceed to the root canal treatment (1st part). Next appointment was for the 2nd/last part, reassessed and retreated. Gum's swelling subsided. The headache is gone also. Thanks to the magical touch of Dr. Chung.


    beauty gonzaga
    2 years ago
    My impacted wisdom teeth were pulled out by Dr Zak Dental. My dentist did a really fast procedure and that was such a relief, coz I've been into pain for months already. I thank this office for the quick and efficient customer service.


    dingxian limon
    2 years ago
    Finding someone to look after your teeth is not an easy thing. Been looking around to find one that suits me, and then I went to Dr Zak Plaza Dental. This office is pleasant, very clean and follows health standards. The staff are extremely professionals. The x-ray tech and the dentist take great length of time to do thorough examination and use latest technology in dental field. My doctor has a great sense of humor which makes the visit pleasurable. The outcome is remarkably satisfying. Yeah, I've found my place.


    Serena Zhang
    2 years ago
    The reason I would like to see a dentist is because food always stuck in my molar tooth. I then chose Zak Dental and they provided me with a treatment plan. I trusted them and immediately paid $1.4K after insurance for the treatment. The dentist named Chung did 5 fillings for me. However, my issue still exists since food still stuck. At the same time, every single filled tooth has different level of pains. I went back there twice. The first time he just slightly sanded one of the 5 teeth and asked me to go back and wait for another week. I said my whole mouth was painful and couldn't eat comfortably. He didn't care and didn't even have a minute to talk to me but asked the nurse to communicate with me back and forth and ended up telling me to take pain relief pills. One week later, I went there again with all teeth still painful. Even my face and head were painful. He was so busy with other patients at my appointment time and made me wait there for more than an hour. He then re-filled just one of the 5 painful teeth, but the pain still existed after I got home. Also, he cracked one of my teeth during the treatment which I could clearly feel and see. But he ignored my concerns twice. I guess he wouldn't want to talk to me because he didn't want to admit that he did a terrible job. It's been a month and I'm still suffering pains. I have to make appointments again and again hoping someone else could fix the problems for me. I don't know how long I have to suffer this pain. They don't care since I'm still waiting for them to make an appointment......


    Marbella
    2 years ago
    My Doctor, assistant, front desk, call center and Virtual Doctor and Tc are all kind and very helpful. Tina and Miranda are nice and friendly.


    Yo Adrian
    3 years ago
    I love this dental office. The office is so clean & the staff is very friendly. The cost is fair & they discuss all your options with you.


    Bethany Cheung
    3 years ago
    This was my first time at this location. Even though I was late to my appointment, they were still able to take me in despite how busy they were. I had to wait for a very long time, but the staff was very kind and hospitable. Dr.Chung did a great job with my cleaning, I highly recommend him!


    Zack Muraca
    3 years ago
    Very safe, quick waits, and personable staff!


    Natalie Crouse
    3 years ago
    I just moved to the San Dimas area and was looking for a new dentist and stumbled upon Dr. Zak Dental Care. I made an appointment and off the bat the receptionists were very kind and thorough during the process of getting me set up to make an appointment. I got X-rays and pictures taken in the office and a week later met with the dentist over a zoom call. The dentist showed me my x-rays and walked me through my chart, providing me with satisfactory care. Everything with this office has been very well organized and structured with the added bonus of all of the workers being so incredibly kind and friendly. Do recommend seeing them for dental care


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