Zak Dental – Downey

Zak Dental – Downey - General dentist in Downey, CA
10501 Lakewood Blvd, Downey, CA 90241
Closed today
Opens tomorrow at 8:00am
SundayClosed
Monday8:00am - 6:00pm
Tuesday8:00am - 6:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 6:00pm
Friday8:00am - 6:00pm
SaturdayClosed

The following terms and conditions (Terms) govern your enrollment and participation in a dental membership plan (Dental Membership Plan) being offered by Dr. Zak Dental Care (Dentist). These terms and your enrollment in a Dental Membership Plan constitute a binding agreement between you and Dr. Zak Dental Care (the Agreement). If you do not agree to these Terms, do not enroll in this Dental Membership Plan. THE DENTAL MEMBERSHIP PLAN IS NOT AN INSURANCE PLAN AND IS NOT INTENDED TO REPLACE DENTAL INSURANCE. THE DENTAL MEMBERSHIP PLAN IS NOT A QUALIFIED HEALTH PLAN UNDER THE AFFORDABLE CARE ACT OR A MEDICARE PRESCRIPTION DRUG PLAN. THE MEMBERSHIP FEE IS NOT AN INSURANCE PREMIUM. NEITHER THE DENTAL MEMBERSHIP PLAN, OR THE DENTIST OFFERING THE DENTAL MEMBERSHIP PLAN, ARE LICENSED INSURERS, HEALTH MAINTENANCE ORGANIZATIONS, OR OTHER UNDERWRITERS OF HEALTH CARE SERVICES.

  • You may not combine a Dental Membership Plan with any other discounts, discount plans, dental insurance (including Medicare, Medicaid, other forms of government insurance or assistance, and/or any private insurance plan or policy), or in-office promotion
  • It is possible that, during the course of treatment by a Dentist, he or she may discover a dental or health condition, such as periodontal disease, that may require further treatment the costs associated with any further treatment are your responsibility
  • 2. ACCOUNT SIGN-UP. To enroll in a Dental Membership Plan using the zakdental.com online platform, you must open an account (the Account). You represent that all information you provide during the Account sign-up process and at any time thereafter, for yourself and for all family members (collectively, the Account Information), will be true, accurate, complete, and current, and that you will promptly update your Account Information as necessary such that it is, at all times, true, accurate, complete, and current. The Plapfrom will use and maintain your Account Information subject to and consistent with the terms set forth in our Privacy Policy. The Agreement incorporates the terms and conditions set forth in our Privacy Policy. By accessing the zakdental.com online platform and/or participating in the Dental Membership Plan, you are consenting to have your personal data and the personal data of your family members used by us as set forth in the Privacy Policy. You may enroll your spouse under your Account. You also may enroll dependent minors in the Dental Membership Plan, provided that you are the legal parent or guardian for each individual enrolled under your Account. To create an Account, you must be 18 years or older, have a unique email address, and have a payment method registered with the zakdental.com online platform. You will be required to provide your name and email address and to create a password. To access the Account, the email address and password will be required. As the Account holder, you should not reveal the Account Information to anyone else. You are responsible for maintaining the confidentiality and security of your Account Information and for all activities that occur on or through the Account.

    3. PAYMENT TERMS AND PROCESSING. The Dentist offering the Dental Membership Plan that you choose will specify available payment plans, such as paying month-to-month or paying annually. In each case, Membership Fees will be due in advance, and your payment method on file will be billed accordingly. The zakdental.com online platform uses a third-party payment processor to collect and process all payments. In order to make payments you may be required to agree to the third-party terms and conditions and/or privacy policy. You are responsible for the timely payment of all fees. You agree that the zakdental.com online platform may process payment for all Membership Fees associated with the Dental Membership Plan that you choose using the payment method (e.g., credit card, debit card, etc.) that you have provided in your Account Information. It is your responsibility to notify your Dentist if your payment method has changed. If you do not provide a valid payment method, or if your designated payment method is determined to be inactive for any reason, your Dentist may immediately discontinue your enrollment in the Dental Membership Plan. You agree not to cause your credit or debit card company to reverse or chargeback any fees charged in accordance with this Agreement; and in the event you do so, we and/or your Dentist may terminate your enrollment in the Dental Membership Plan, and you agree to reimburse us and/or your Dentist for any costs incurred in responding to such chargeback, including, without limitation, our and your Dentists actual costs paid to the credit or debit card company, including chargeback fees, and the value of the time our and your Dentists employees spend on the matter as determined in our or your Dentists discretion in good faith. Your Dentist may increase the Membership Fee of the Dental Membership Plan from time to time. You will receive an email notification to the email address you registered on the zakdental.com online platform of any such increase in fees no less than thirty (30) days before the new rate becomes effective. If you do not agree to the increase(s), you may cancel your membership. By establishing an Account and enrolling in a Dental Membership Plan through the zakdental.com online platform, you authorize the Dentist in whose Dental Membership Plan you are enrolling to bill for the monthly Membership Fee or annual Membership Fee. If your payment method on file or billing information changes, it is your responsibility to provide updated information to us on a timely basis. Your zakdental.com online platform / Member Account dashboard will include real-time data with respect to your enrollment information, including the beginning of the current enrollment period and a history of your payments of Membership Fees.

    4. LIMITATIONS. Not all dental services are Included Services under the Dental Membership Plan. Only those specifically listed by your Dentist as Included Services are provided by your Dentist at no additional charge to you. If you require any dental services that are not Included Services, you are responsible for paying your Dentist for those Non-Included Services at the rates established by your Dentist. You may also be subject to a Dentists late payment fee and other applicable office policies. Any disputes over the fees charged by dentists must be addressed directly with the Dentist. Use of the zakdental.com online platform requires compatible devices, internet access, a unique email address, and certain software; and may be affected by the performance of these factors. You agree that meeting these requirements, which may change from time to time, is your responsibility. We do not represent or guarantee you will be able to access the zakdental.com online platform at all times.

  • Member Cancellation during the initial ninety (90) day period. * If you cancel your membership in the Dental Membership Plan during the initial ninety (90) days* following your enrollment (whether such payment is a monthly payment or an annual payment) your Dentist will provide a full refund of your paid Membership Fees. NOTWITHSTANDING THE FOREGOING, IF YOU HAVE RECEIVED ANY DENTAL SERVICES UNDER YOUR DENTAL MEMBERSHIP PLAN WITHIN THE FIRST NINETY (90) DAYS* AND CANCEL YOUR MEMBERSHIP IN THE DENTAL MEMBERSHIP PLAN AFTER RECEIVING THOSE SERVICES, YOUR DENTIST WILL BILL YOU FOR THE SERVICES RENDERED TO YOU AT YOUR DENTISTS THEN-CURRENT, NONDISCOUNTED UCR (USUAL AND CUSTOMARY RATES). PAYMENT IN FULL FOR ANY SERVICES RENDERED BY YOUR DENTIST DURING THIS PERIOD WILL BE REQUIRED PRIOR TO CANCELLATION OF YOUR MEMBERSHIP IN THE DENTAL MEMBERSHIP PLAN, AND THE ISSUANCE OF A REFUND.
  • Billing Error. In order to be considered a billing error you must provide sufficient written documentation to demonstrate the existence of a billing error and adequate proof of the amount paid due to such error.
  • Dental Membership Plan Termination. If your Dentist terminates your membership in a Dental Membership Plan without your consent or permission, or ceases offering a Dental Membership Plan, your Dentist will provide a pro rata refund to the payer on your Account.
  • 7. COMPLAINTS. All complaints about the dental services provided by the Dentist, the fees you were charged, or any other dissatisfaction with a Dentist, must be addressed directly with the Dentist. You may submit your complaint via our online help request system or by contacting our team via email.

    8. GOVERNING LAW; ARBITRATION. The Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to conflicts of those laws provisions and, as to matters affecting copyrights, trademarks and patents, by U.S. federal law. Any dispute or claim arising out of, or in connection with, this Agreement shall be finally settled by binding arbitration in Los Angeles, California, in accordance with N.C. Gen. Stat. 1-569.1 et seq. (the Uniform Arbitration Act) and the then-current rules and procedures of the American Arbitration Association by one (1) arbitrator appointed by the American Arbitration Association. The arbitrator shall apply the law of the State of California, without reference to rules of conflict of law or statutory rules of arbitration, to the merits of any dispute or claim. Judgment on the award rendered by the arbitrator may be confirmed, reduced to judgment and entered in any court of competent jurisdiction. You agree that, any provision of applicable law notwithstanding, the arbitrator shall have the authority to award the prevailing party its costs and reasonable attorneys fees. In the event that the above arbitration provision is held invalid or unenforceable, then any dispute with respect to the Agreement shall be brought and heard either in the California state courts located in Los Angeles, California, or the federal district court located in Los Angeles, California. In such event, you consent to the in personam jurisdiction and venue of such courts. You agree that service of process upon you in any such action may be made if delivered in person, by courier service, by first class mail, and shall be deemed effectively given upon receipt.

    9. CHANGES TO THESE TERMS AND CONDITIONS. Dr. Zak Dental Care reserves the sole right at any time to modify, discontinue, or delete portions of these Terms. We will notify you of any material changes to these Terms by email to the email address that you have registered on the zakdental.com online platform. It is your responsibility to check your email periodically for changes to the Terms. If you do not agree with the new Terms, you must cancel your membership and stop using the zakdental.com online platform Services. Your continued use of the zakdental.com online platform, the zakdental.com online platform Services and/or the Dental Membership Plan after any changes to these Terms constitutes your acceptance of the revised Terms and Conditions.

    Reviews

    Rating 4.5 out of 5 based on 425 reviews

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    Christopher de Jesus
    a year ago
    Not happy at this time, I message Jerilee several times and no response. I hope she get this message


    Juliette Brown
    a year ago
    The staff and dentist helped with answering all my questions, reassuring treatment a success. I've had the best treatment from scheduling an appointment, zoom appt and with overall care helping me improve my health. Angie is the best


    George Ruiz
    a year ago
    Great staff


    George A
    a year ago
    Always a great experience. Workers are very friendly, polite and respectful.


    David Rodriguez
    a year ago
    Staff here were knowledgeable, the girls at the front desk were very helpful, I was in and out of there my first visit for X-rays Marlene was quick with the X-rays and I was able to get in for my cleaning right away


    Aimee Kuvadia
    a year ago
    I just walked out of this so-called dental office because I found out that your initial checkup consists of x-rays, which you then will have to schedule a telehealth visit to discuss with the dentist. Who has ever heard of virtual dental care and how does that make any sense? Places like this are trying to do the least possible to earn a quick buck. I really came in today because I have inflamed gums, which I wanted to get checked out. The receptionist actually told me that they would be able to zoom in on my gums during the virtual visit. At a real dentist, they poke at your guns with a tool and measure the pockets, so I highly doubt they could have effectively checked them virtually. Don't waste your time here. They lure you in by affordable dental plans, but all it is is a gimmick.


    Val Martinez
    a year ago
    I had good experience at the Downey Office.Marlene the receptionist referred me and they are great staff


    M
    a year ago
    I'm just going to say it. Find another dental office that is not this company. You make an appointment in person at the front desk and they don't even put it into their system and then schedule someone else during your slot. You can't reach the front desk for help making it impossible to schedule appointments instead your directed to robotic sounding people that wont direct you to the office you need to speak with. It is extremely hard to get help here through any method- call, email, or whatever else is on their website. I've had great experiences with the procedures and doctors. Had a horrible experience with the lady doing my cleaning who intensified my anxiety instead of trying to calm me down.


    gloria cervantes
    a year ago
    The virtual assistant experience is horrible. It is impossible to speak with the front desk or an office to make changes to an appointment or get any sort of help. I miss the front desk answering the phones and giving you answers right away


    Jesse Miranda
    a year ago
    Recommend sdf treatments when I told them I was on medical they told me that the cost of the first phase for these treatments was 2700$ so I went to another dentist to check and see if this was accurate I didn't tell the other dentist about my experience because I wanted a honest opinion. They told me that sdf treatments are for kids that will eventually grow a new set of teeth because when this treatment is done it stains your teeth (look it up on the internet it's bad), they were going to stain 5 of my teeth for something medical didn't even cover the doctor never told me anything about the down sides of the treatment just that they wouldn't have to drill my teeth and they tried rushing the payment good thing I didn't give them my credit card info before hand they would have tried swiping it before I could say yes haha


    Catoya Pettway
    a year ago
    Amazing customer service! Angie goes above and beyond to make sure she delivers quality care to the patients! She's a rock star


    Sandra Banuelos
    2 years ago
    The office is nice, the staff is nice as well very friendly. Angie was awesome she explained to me my son's treatment plan, and gave be a breakdown of everything I needed to know, left the office with no questions thank you.!


    Nat 8A
    2 years ago
    I've been trying to make my son an appointment for over 2 weeks and they'll just take his info down and say you'll receive a call within the next hour and never call back.


    Janell Serrano
    2 years ago
    If I could if this place no stars I would. My grandma came her for her first time due to insurance reasoning and ending up being told by the dentist that she had numerous amount of issues with her teeth that would end up coming out to a lot. My grandma freaked out and went to go get a couple other second opinions from other dentist and turns out he lied to probably get some extra money. Just warning you guys before you come here, and make sure to get looked by others to get there second opinion because this just isn't right!!!


    Raquel Valles
    2 years ago
    They are really after your money. Don't go here.They only do X-rays without you seeing a professional Dentist. Then they'll diagnose the problem virtually through zoom without physically seeing the patient. They charge your insurance every time. When you call their number it say they are expecting high number of callers which is not true they make you leave a vm or prompt you to the website. You can never get a live person if you have an emergency. Worst experience. Regarding your response it doesn't matter how many pictures to take. Your so called specialists never contacted me regarding my diagnosis and didn't contact me at all! It's obvious you only wanted to charge my insurance and get the money for services that were never provided.


    Pamela Hernandez
    2 years ago
    Always very polite and friendly staff and caring especially us seniors


    Yanelis Lugo
    2 years ago
    Great staff and appointments are always taken right away.


    Laurie Farrier
    2 years ago
    I am so afraid of visiting the dentist and don't look forward to any dental procedures. This is why I was so pleased to find out that Dr Zak offers a no shot, no drilling, and no injection option. Dr Mai was the one who helped me through the entire process and made me feel so much at ease. I would be more than happy to recommend her to all of my family and friends.


    Cesilia Facio
    2 years ago
    No need to be scared, they offer sedation, nitrous, and smart solution (medication for your teeth when you have cavities and won't require filling, the smart solution kills the cavaity with no drill and no injection procedure) By far the best dentist I have ever been to. I have been coming here for 3 years and I am beyond glad I found them. They are the most friendly people ever and treat you with the most amazing care. Before coming here I would dred coming to the dentist and now I dont, that's how amazing they are. Jenie and Dr.Zama took such great care of me, thank you so much!


    Cuesta Dsaka
    2 years ago
    The office is high tech and no drill and no injection option. The fluoride they use they called it SDF and it worked for me .Everytime I have been to this dentist . I have had the best experience . The staff is really nice and helpful. Everyone in this office looks happy to work here, and that has a lot to do with the way they treat there customers. I 100 percent recommend this place to anyone who need any kind of dental work done. Everyone is professional and ready to help you in anyway.. Dr Wang and Cynthia were the dentist that helped me out . They were always asking if I was ok and making sure that I wasn't uneasy in anyway..


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