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Christian Yahir Borbolla Perez
a year ago
(Translated by Google) The best (Original) Los mejores

Wounded Kite
a year ago
Incredibly rude and dishonest staff.

Leah Key
2 years ago
Got me in very quickly and even though yes his practice is busy I did not feel rushed. All the staff were very respectful and nice. Bedside manner was great as well. I was very pleased with my experience. Will be going back for any other dental needs

Juan Salas
2 years ago
Dr. Tan is the best dentist I've ever had. For years I struggled with local dentists that just wanted to max out my insurance. Went to Mexican dentists in Progresso for several years because of that. Being present at a shoot out between Mexican marines and drug cartels got me interested in an American dentist again. I found X-press dental several years ago and have been there since.. He's not cheap but he has the staff and equipment to get the job done.. and no surprises when the bill is due..

Ruby G
2 years ago
They were all very polite, the hygienist was very gentle, and answered all my questions.

Devanee Gonzalez
2 years ago
Dr Tan is the best! He explains thoroughly to any questions/concerns. I recently had my wisdom teeth pulled out and didn't feel a thing! On the plus side they're open on weekends for the 9-5's I would definitely recommend

Mohanadas Kumaran
2 years ago
Dr.Tan and his team were amazing I was in and out in no time and my filling took very little time highly recommend this facility I am from Austin and came down to visit our grandson and I was pleased and happy with the work done on my filling thank you Dr.Tan and Team

Troy Lara
2 years ago
Great service and great staff! Most of the time its pain-free, and the work is pretty quick! Dr. Tan is hands down the best dentist!

Rubi Gal
2 years ago
I was in a lot of pain and needed a second opinion. I was dreading to go because most places take a long time even with an apt. Not here!! They were fast and friendly!! Will be coming back in the future !!!

Monica Borowski
2 years ago
After reading some reviews commenting about the rude staff, I was worried. I am so glad I gave a shot because I had a great experience. The staff was very professional and the Dr. Tan was very kind and give me a lot of clarity to my problem.

Adriana Tijerina
2 years ago
The staff is rude and so unhelpful! HORRIBLE!

Lucy Bishop
2 years ago
Great place, great staff great Dr Always have your undivided attention. So grateful for their hours RECOMMENDED 100%

Jasmine Trevino
2 years ago
Been here before and had a great experience, but today I took my daughter who is 6. One of the female staff members was really rude and seemed to have no patience for my daughter who was scared. She was really rough and made my daughter cry. She literally asked me if my daughter was gonna let her take X-rays or not because she had other patients she needed to take care. She was in such a rush and was so rough with her. They did not even try to help us and just recommend us to a specialist. Never will I go back or recommend this place. Dentist is extremely nice but that one lady ruined it.

Anita Sandoval
2 years ago
Inconsiderate and rude staff I had called in two days prior for a tooth issue and on the phone they stated that they would be able to see me and work on my tooth issue. Once I arrived one of the front staff members was ready to charge me co pay when the other staff member had to tell them that everything was covered. Soon after they wanted to add more services and I refused. Well it seemed they were upset because I only wanted the work I requested done that they started adding more charges from which they did not tell me in the beginning. Keep in mind that every visit they will charge you $30 so that they staff can buy their masks and materials for COVID-19 at patients expense and they did not inform me over the phone or even give me the option to agree. In addition when they took my x-rays I kept telling them that it was very hurtful and instead of taking it easy they were doing it even harder and the inside of my mouth was ripped and bruised as a consequence. I also was almost not given my procedure due to me complaining on how I did not appreciate how they were giving me additional charges and on how they were hurting my mouth. They wanted to set me up with additional appointments which included extra charges, until I told them that they had guaranteed me that they could fix my tooth that very same day. After much arguments they were able to allow the Dr to see me. I feel so bad for that Dr. because even though he was very good the staff and assistants were the worst and he probably has no clue on how they treat the patients. I will be complaining to the BBB and looking over the many duplicates of billing they charged me with x-rays. If you want to be treated like an ATM disposal by all means that is the place to go. I do not recommend that place whatsoever and worst experience ever. The only reason I gave it a one star was because the dentist himself is the one who earned that star by being amazing. But it did come with a cost.

L. V.
2 years ago
This review delves more into the staff and their lack of professional courtesy. Dr. Tan does wonderful work but his staff (office managers, assistant manager, and techs.) overshadows that work. I had a very frustrating experience with their assistant office manager Evelyn. When I asked for her last name to note in my complaint her response was "I don't have to give you my last name". She also would not let me talk to the dentist to share with him her lack to professionalism and poor customer service. When I called back to see if I could speak to the Dr. the receptionist who witnessed the encounter couldn't apologize enough for our experience. I would also caution you on how your are billed. Be sure to verify with your insurance the amounts that you are charged. I had to dispute an amount for a crown of over 500.00 for dental work that I was NOT suppose to pay which they reluctantly refunded under the guise of "courtesy credit". They will use misleading terms such as "your insurance underpaid" or "your insurance did not cover the expense of services" ALWAYS verify with your insurance. It's unfortunate that Dr. Tan may not know what they are doing and by reading some of these reviews how many clients he has lost. Or maybe he does,, who knows? Try a different dentist if you can.

Fernando Vera
2 years ago
The 1 star is for the front office, rude UN-professional, the office manager didn't seem to care about the issues when I told her. The Dr. is awesome he gets a 5 star for his work and how he handles himself. The front office however pushes patients away. And lie a lot, not good, if this place is losing patients its due to the front office staff not the work done.************** Literally 1 hour after posting this I get voice mail saying " due to the review you posted online we are terminating dr to patient relations".. So basically instead of fixing this issue they cancel me? THIS GOES FOR YOU CURRENT PATIENTS AND FUTURE PATIENTS IF YOU SPEAK OUT OR RAISE A CONCERN YOU GET KICKED OUT? WOW in a way its is better for me it saves me the headache of dealing with these people.. KEEP AWAY FROM THIS PLACE The way they handled this is very unprofessional. And im guessing the DR is ok with this.. OH well guess that's why your patient count slowly dying.. KEEP AWAY FROM THIS PLACE..

Lynn R.
2 years ago
There isn't an issue in every aspect with Dr. Tan; he does his job well. Our issue is that when I went for my last appointment, they charged for their "Sanitation Fee" due to COVID-19 when our cleanings are 100% covered by the insurance! This will be an ongoing charge per visit - $15 for regular cleaning & $30 for all others. Why is that the patients' responsibility?!? They should be making a claim with the dental practice's insurance for it!!!

Jump RGV
2 years ago
Professional environment awesome staff and great dr.Tan Remember take care of your teeth or it will cost you! Good day!

Nancy Perez
2 years ago
Dr John Tan pays close attention to details. He runs his office like a well oil machine. Staff is friendly, efficient and very attentive....was even given a warm blanket to keep my legs warm. Had my teeth cleaned and a cracked filling fixed on the spot. Well worth my 2 hour drive!!!

Dayanne Villegas
2 years ago
Last time I was at Xpress Dental was 5 years ago and today I needed some treatment done and the friendly staff made me feel calm and relaxed and the cleanliness, professionalism from all the staff, hygienists and Dr. Tan was still extraordinary! They explained everything in detail of the treatment I needed and how long the process would take to get it done and also what type of payment plan I could use. I am so thankful that they will help me get back in having healthy gums and teeth!! Highly Recommend :)