Sort by

maximo platiro
2 years ago
Worst dental experience of my life, unless you like spending a few grand on teeth and walking away with a over bite and being told during the fitting it's your fault and the only way to fix the problem is to buy another set and by the way its going to take another six months to complete and no guarantees. Do yourself a favor find a dental company that really cares.

Yaneli Napoles
2 years ago
I got insurance through my employer for dental and i thought this was the best plan but after reading the reviews i think i will stay with my current dentist and pay higher out of pocket. its sad i have to wait until 2023 to make the change but yikes i dont think i wan to put myself or my family through what these people are going through.

Redeemed by Grace
2 years ago
The dental assistants are extremely kind & experienced but the front office staff ( some) are extremely rude. I've never been treated so poorly each time I visit the office. Also the orthodontist has very rude treatment to his young patients. I wouldn't recommend this office to ANYONE.

Jacque Ware
2 years ago
I have been using this clinic for many years with my children. Recently I had to see a specialist about my dental issues. So they put a plan in place and all the appointments setup n I had to wait over a month for my tooth extraction. I was not told I am not able to schedule another appointment to be fair with everyone. I have huge anxiety so to do this is a challenge and so I got my medication assuming they had what they need from me. 10 minutes before my procedure they call to say oh u haven't signed the consent. Don't get me wrong thats my responsibility too and I thought they had what they need. So now all my appointments are out they can't rearrange anything cause that's not fair to other patience. Well it's not fair to me that I took time off of work n got myself prepared n then oh they didn't have my consent for my medications. So now I have to reschedule everything of course and wait a WHOLE MONTH to be fair to other but there may be a cancelation which yeah it doesn't happen I've been called once the whole time but whatever. I use to think this office was great, responsive and caring really do not feel that way.at this time I will no longer suggest them to others because of the inability or empathy they have with people and their isaues.

brittney clark
2 years ago
We just had the sweetest appointment! I took my one year old daughter in for her first checkup and absolutely loved our experience there. We were quickly taken back and the dentist came immediately-no waiting! She mentioned she came right away because she knows littles get wiggly. Everyone was so sweet and gentle and we had no tears! They also gave my two year old a toy and toothbrush for tagging along, which in itself was so nice - to not feel guilty for having to bring an extra kid along during Covid. So thankful for the staff at Willamette Dental!

Mikala Brantley
2 years ago
I was pleasantly surprised at the care I was given.

J
2 years ago
Initial exam was great (8 months ago). However they lose points to a new policy. They claim new studies show that based on your oral health (off of first exam they do), that having your teeth checked more than once a year is bad for your enamel. I haven't found anything online surrounding this and the person I spoke with could not cite anything. Calling at least two other dental offices in Bend, they are the only one so far that has this policy. Until that info is given, I have to assume there are other reasons. And this being the USA, where health like everything else is a commodity, it is most likely profit. This policy amounts to an iron clad mechanism to now refuse preventative measures. Maybe they only want to go after those mid - high level cost treatments? Idk. Seems sketch. For the first time ever, my insurance actually pays for something, but now the provider doesn't want to do it! Amazing! That my insurance is ending in a month and I wanted piece of mind for my oral health didn't matter to them. Even if I went along with believing some study existed, how does just "checking" my mouth ruin enamel? They did not offer this. I am willing to revise this rating if somebody from that office cites the study supporting their claim.

Russell Simpson
2 years ago
Dr Kawasaki-Jones, Hygienist Allison, X Ray tech Kim, and all the other staff were fantastic. Made me feel very comfortable & safe. Facility is very clean and super modern, including hypersonic tools instead of drills. Cleaning was very quick, efficient, and relatively painless. They answered all my questions & listened to all concerns. I'll happily keep going here as long as my insurance covers it.

Sean Roberts
2 years ago
If you have their insurance it can be a low cost option. However, be aware that if you have children the dentist we had almost immediately got impatient with our four year old who was understandably nervous. She snapped at him and so we had to reschedule and try again. The second hygienist and dentist were friendly so our boy did fine. Unfortunately they made us pay for both visits with no apology or ownership. DO NOT BRING YOUR CHILD HERE unless you are willing to gamble.

Cory Stanley
3 years ago
They cannot get billing right. They keep charging us for missed appointments from 2016 that we have already paid for and they want us to pay a 3rd time so we can make an appointment. It's ridiculous. We will be changing insurance in October. Worse service ever. Add to review: your response is to tell me to call member services which is who I have already called ? Member services already told me too bad. How is this suppose to help or do you just respond to everyone to just call. ?

Nelda Lindsey
3 years ago
UPDATE: It has been determined that I am an exsisting patient so I was able to get scheduled. I would have changed it too 5 star but I am still upset over the whole situation. I have been going to Willamette Dental for several years. The last 11 years I have not had dental insurance so I have been playing cash at the time of service (including the cleaning and checkup just last month). This weekend I chipped a tooth. I called to get an appointment this morning and was told that I could not make and appointment without insurance. To say I am upset an disappointed is an understatement. Thanks for nothing Willamette Dental group....you are the worst.

Mikala Brantley
3 years ago
I was pleasantly surprised at the care I was given.

Danielle Martell
3 years ago
I have been to this office 3 times and every time I have had extremely nice and professional interactions. They have never tried to convince me to do an expensive treatment if not needed. I just had my cracked front tooth fixed and Dr. Van der Bunt did a great job. Kate, the dental assistant was very nice and Alyssa, the hygienist did a wonderful job cleaning my teeth.

Jenny Kanoff
3 years ago
I had a terrible experience and would even use words like traumatic and malpractice. I have had extensive dental work done years prior and have never experienced pain that bad in my life! I walked out in the middle of my appointment and cried the whole way home. I will never open my mouth in your facility again and am considering switching off your Ortho plan to go back to my regular dentist. You guys are so bad that I'd rather pay more money for Ortho than continue to be treated by you.

J
3 years ago
Initial exam was great (8 months ago). However they lose points to a new policy. They claim new studies show that based on your oral health (off of first exam they do), that having your teeth checked more than once a year is bad for your enamel. I haven't found anything online surrounding this and the person I spoke with could not cite anything. Calling at least two other dental offices in Bend, they are the only one so far that has this policy. Until that info is given, I have to assume there are other reasons. And this being the USA, where health like everything else is a commodity, it is most likely profit. This policy amounts to an iron clad mechanism to now refuse preventative measures. Maybe they only want to go after those mid - high level cost treatments? Idk. Seems sketch. For the first time ever, my insurance actually pays for something, but now the provider doesn't want to do it! Amazing! That my insurance is ending in a month and I wanted piece of mind for my oral health didn't matter to them. Even if I went along with believing some study existed, how does just "checking" my mouth ruin enamel? They did not offer this. I am willing to revise this rating if somebody from that office cites the study supporting their claim.

Russell Simpson
3 years ago
Dr Kawasaki-Jones, Hygienist Allison, X Ray tech Kim, and all the other staff were fantastic. Made me feel very comfortable & safe. Facility is very clean and super modern, including hypersonic tools instead of drills. Cleaning was very quick, efficient, and relatively painless. They answered all my questions & listened to all concerns. I'll happily keep going here as long as my insurance covers it.

Sean Roberts
3 years ago
If you have their insurance it can be a low cost option. However, be aware that if you have children the dentist we had almost immediately got impatient with our four year old who was understandably nervous. She snapped at him and so we had to reschedule and try again. The second hygienist and dentist were friendly so our boy did fine. Unfortunately they made us pay for both visits with no apology or ownership. DO NOT BRING YOUR CHILD HERE unless you are willing to gamble.

brittney clark
3 years ago
We just had the sweetest appointment! I took my one year old daughter in for her first checkup and absolutely loved our experience there. We were quickly taken back and the dentist came immediately-no waiting! She mentioned she came right away because she knows littles get wiggly. Everyone was so sweet and gentle and we had no tears! They also gave my two year old a toy and toothbrush for tagging along, which in itself was so nice - to not feel guilty for having to bring an extra kid along during Covid. So thankful for the staff at Willamette Dental!

Danielle Martell
3 years ago
I have been to this office 3 times and every time I have had extremely nice and professional interactions. They have never tried to convince me to do an expensive treatment if not needed. I just had my cracked front tooth fixed and Dr. Van der Bunt did a great job. Kate, the dental assistant was very nice and Alyssa, the hygienist did a wonderful job cleaning my teeth.

David Anderson
3 years ago
Not taking new patients.