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Celeste Ma
a year ago
The hygienist is the worst. Rude and condescending. "I can't explain this to you because you are not a dental professional". She and the doctor are always pushing for procedures.

J W
a year ago
I have been a patient at Webster Dental since 1987. The staff is always friendly and professional. The quality of the work is outstanding. They always do everything possible to make you comfortable. I recommend them highly.

Steven Miller
a year ago
I'm writing this review several years after visiting this practice so please review accordingly. But upon visiting a 3rd dentist to confirm my instinct I felt compelled to write a review. I was without dental insurance for 5 years and paid for a cleaning at Webster with my own money and upon completion was told I had 13 cavities. 13. Nope. I have great oral health despite my previous lack of insurance and that was not the case. I've since been to two different dentists because of a move and my 3 cavities have been filled and they can't imagine anyone saying that there could have been more. This practice wants your money. Unfortunately, these days you must confirm that your dentist practices "conservative dentistry" to ensure they're not drilling into every stain on a tooth. That is not the case with Webster. They were very nice but the dentistry they're practicing is tantamount to fraud.

Robert Blitstein
a year ago
Amelia was f very friendly and professional in cleaning my teeth and explaining their condition.

Amelia Fullmer
a year ago
They are always so professional, no matter the reason for my visit. They were able to fit me in the very next day for some tooth pain I was having. I appreciate how clean the office is, and how friendly the employees are. I have always had my questions answered respectfully as well. I have lived in Chicagoland for 15 years and this is the first positive dentist office experience I've had. Yay for Webster Dental Care!!

Lauren Brown
a year ago
Dr. Pikus was wonderful! I have been nervous to go back to the dentist post covid since moving to the city and her team made me feel comforted and relaxed to be back at the dentist!

Fred Greenfield
a year ago
All good

Mia Cowan
a year ago
First time I've ever had a good experience at the dentist.

Megan Brubaker
a year ago
I never liked the dentist (idk who does) but this was the best dentist I have ever been to! They made me feel so comfortable and taken care of and not ashamed about my previous teeth health.

Matthew Chavez
2 years ago
Cass was my hygienist, she did such an outstanding job, this place needs more people like her, she was very gentle, kind, And made sure nothing went wrong when cleaning my teeth. Very professional, thank you!

Elena Morone
2 years ago
Everyone is kind and helpful. Dentist Bryan Hovel is very careful and patient and he is always smiling and so is his assistant guessing Hovel's next step. My favorite thing at Webster Dental is the 3D printer that makes crowns on the spot. I was in and out in a one 90-minute appointment with my permanent crown that fit perfectly. Forget about temporary crowns and crowns that not fit and the mold with the play dough that takes a print of your teeth. Here they scan your teeth and your bite and they send the pictures to the 3D printer!!

JOHN HOUCK
2 years ago
Very pleased with the care Dr Havel provides - the healing time after the laser treatment to crown my implant was so rapid!

Grace Flood
2 years ago
Everyone was so wonderful for my first visit, but Amelia, my hygienist, was especially! Not only did I love our conversation, but it was the most thorough (and informative) cleaning I've ever had. Excited to return!

Mat Lignel
2 years ago
Beware of new management at Webster Dental, as they view the practice as a pure business and will not own up to their mistakes. After telling my wife a procedure would be covered by insurance they sent us a bill for 5 times the expected amount because, in the end, insurance didn't cover it. Even though our entire family had been clients for 24 years and always paid all our bills on time, they never admitted the mistake nor offered a negotiated price. Needless to say, we just moved to another practice... What's interesting is that we actually found several former Webster Dental people there, both clients and employees who also decided to move on. We understand why.

Dominik Soldo
2 years ago
Went in for a check up and cleaning. Dr. Havel and his dental assistant Paul did an outstanding job. Gave me honest feedback and did a great job cleaning.

Ariana Ruiz
2 years ago
Mariela is THE BEST hygienist ever!!!! She cleans my teeth so well and helps answer my questions and teach me how to better take care of my teeth. Today she taught me how to breathe better to prevent my plaque from building up.

Leondra Howard
2 years ago
Professional, friendly, and knowledgeable staff. Parking behind the building. Check in immediately with minimal to no waiting period.

Ashley Easter
2 years ago
I have always had problems with billing here. However, the most recent incidents will likely make me change dental offices. For services I received in the fall of 2021, they provided no billing estimates. On the day I had my filling done the receptionist told me I didn't owe anything. However, I assured her that was wrong and opted to prepay based up the newly calculated estimate that she came up with. They sent me a bill several months after my date of service, and it was a past due notice despite it being my first bill. I contacted them immediately and they assured me they were taking care of it and would contact my insurance. They said I'd likely owe nothing. I've followed up a few times and each time they were still working on my case. At one point, I was told the charges were for my regular check ups which makes absolutely no sense because those are covered under my plan. Today, I received a second past due notice with additional charges. I called the office and they had no answers or update for me. I called my insurance and they are saying based upon the claims, I shouldn't owe the amount listed on my bill. The rep stated that they denied claims for higher price points because Webster dental is in network. However, those denied claims were approved for lower prices based upon the billing agreement. The bill is not itemized and does not show the dates of service. I have a primary that covers routine dental care and secondary plan that covers all other charges. This office just can't seem to get the billing correct. I read in another review a patient had billing issues and it was sent to collections! I plan to request a full ledger, and my insurance plans to call them tomorrow to straighten this out. My dentist has also changed several times so I'm assuming there is high turnover here. I can also confirm what Ellen Cox said about there not being a dentist on duty for late appointments. I had my regular check up a few weeks ago and the receptionist called me about 15 minutes before my appointment to ask if I needed to see the dentist. I had to come back to the office on the weekend for the dentist to take a look at my teeth.

Katherine Kurtzman
2 years ago
They are amazing-dental emergency and they got me in and out. Thank you!!

Brandy Isaacs
2 years ago
Used to be great. But now I'm current waiting for my second root canal. The first time was bc Webster dentists couldn't figure out which tooth was causing me pain. This time it's because they wanted to remove a filling and put a crown on a tooth that wasn't giving me any problems. I let them do it, I've been in major pain since and the solution is now a root canal. I paid Webster a bunch of money to put me in great pain. Now I'm paying a ton of money to fix whatever they broke.