Our patients are our top priority. We welcome your feedback at all times, both the positive and the negative. We will make every effort to address and resolve your concerns in a timely manner during your time at Baylor Scott & White Health. If your concerns have not been resolved by staff or leadership for the area involved, please contact Patient Relations. Patient Relations serves as an advocate for our patients and a liaison for staff to address your concerns and facilitate a resolution.
A primary care physician, or primary care doctor, is your first stop when you are sick or in need of healthcare servicesincluding your annual physical, immunizations, prescription refills, cold or flu symptoms, a sore throat, minor injuries, back pain or even suspected broken bones.
Especially when it comes to chronic conditions,like diabetes, high blood pressure, high cholesterol or congestive heart failure, your primary care doctor is the one who provides the frequent monitoring and consistent voice in your care. Find a list of all of our primary care clinics in Texas.
Walk with a Doc is a monthly walking program during which a Baylor Scott & White provider speaks briefly about his or her area of expertisefrom tips for avoiding heat stroke or managingallergies to steps to help maintain mental wellness.
Baylor Scott & White Urgent Care offers comprehensive, quality care for a variety of illnesses and injuries. Our providers treat patients of all ages (6 months and older) at our walk-in clinics seven days a week.
Our urgent care clinics use an electronic health record that connects your care with Baylor Scott & White doctors and hospitals for seamless coordination. With theMyBSWHealth Appand online portal, our patients can:
We are encouraging all patients experiencing fever, cough, shortness of breath, sore throat, weakness, muscle pain, diarrhea, vomiting and/or loss of smell to first visit MyBSWHealth for a free online COVID-19 screening
As always, if you are experiencing a medical emergency, call 911. Notify the dispatch personnel that you have or are being evaluated for COVID-19. If available, put on a face mask before emergency medical services arrive.
If the newborn is in the NICU, mother and father or partner are allowed. If the mother has multiples, only mother and father or partner can provide care and parents are able to leave and return to the hospital. Depending on the hospitals guidelines, some parents may be allowed a support person(s) to help care for newborns in the NICU must be the same visitor(s) wearing the infant security band for the entire stay.
For mothers who deliver at home but need to be admitted to the hospital for further care, the newborn can remain with the mother, as long as a support person is present to be responsible for the newborn.
Depending on the delivery and hospitals guidelines, the parents intending to raise the child can be present during the delivery, however, they cannot be present during a cesarean birth. Both parents may stay in the postpartum room as long as they do not leave the hospital. A support person will be allowed to remain with the surrogate mother throughout her stay.
If the patient allows an infant security band to be provided for one of the adoptive parents and the newborn is intended to room with the adoptive parent(s), then the adoptive parent(s) will be allowed to care for the newborn but should not leave the hospital. The birth mother is allowed a support person during her stay. If the patient does not allow an infant security band to be provided to anyone and the baby is staying in the birth mothers room, then the adoptive parents cannot come in as approved visitors.
Reviews
Rating 3.3 out of 5 based on 27 reviews
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newest oldest highest lowestDelynn Flinn
a year ago
Dr Yoon is great. She really listens to my concerns and finds ways to help. She really goes above and beyond.
Nadia Moluf
a year ago
I called this morning - my primary care provider found I have elevated thyroglobulin levels and wants me to be seen by a specialist right away. The gal at the front desk could not find my information and told me she would "look again in a couple of days." In addition to that, new patient appointments start in March, so six months for an appointment.
Hiram Lopez-Sanchez
a year ago
Terrible office. Stay away
Philip Hake
2 years ago
Dr. Yoon is a true professional. She listens, is observant, and provides valuable advice/direction. When visiting her office you are greeted by the receptionists, and the lobby has plenty of open, spaced out seating. The nurses are pleasant and helpful in prepping the visit. Even though she is wearing a mask, which I appreciate, I can tell Dr. Yoon is smiling and genuinely happy to help improve the lives of her patients. I highly recommend Dr.Yoon as an Endocrinologist.
Barbara Jones
2 years ago
Very rude. Her first suggestion was weight loss surgery instead of working with me to determine the reason I have obesity even though I eat right and exercise.
Rebecca Damha
2 years ago
Been seeing Dr Yoon for over 5 years now. She's very attentive and is an amazing doctor.
Barbara Jones
3 years ago
Very rude. Her first suggestion was weight loss surgery instead of working with me to determine the reason I have obesity even though I eat right and exercise.
Rebecca Damha
3 years ago
Been seeing Dr Yoon for over 5 years now. She's very attentive and is an amazing doctor.
Greg Phillips
3 years ago
I just love Dr. Yoon. She is caring and understanding and has worked with me over the last few years. I feel lucky to have her in my corner.
Evie Kattes
3 years ago
Just want to say that most of the complaints on this site are about the front desk or about insurance problems. I have complaints on neither. Now, to Dr Yoon and her medical staff. Such lovely women! Patient while I explained my 89 year-old mother's problems, eye-to-eye contact, thorough examination. So kind and professional.
Greg Phillips
4 years ago
I just love Dr. Yoon. She is caring and understanding and has worked with me over the last few years. I feel lucky to have her in my corner.
Evie Kattes
4 years ago
Just want to say that most of the complaints on this site are about the front desk or about insurance problems. I have complaints on neither. Now, to Dr Yoon and her medical staff. Such lovely women! Patient while I explained my 89 year-old mother's problems, eye-to-eye contact, thorough examination. So kind and professional.
brittany Duran
4 years ago
Just saw Dr. Yoon for the first time. She was amazing and took me seriously. the staff was also very friendly and helpful.
Rachel Ellie
4 years ago
Love Dr.Yoon, she is extremely intelligent and helpful.
Leslie Voss
4 years ago
Dr. Yoon has been my doctor for several years now and has worked with me to change medications and adjust my dose of various thyroid medicines so I feel well. She listens to my concerns and is willing to try a variety of options. She respects what I tell her about how I am feeling which is important when dealing with thyroid disease.
Rachel Ellie
5 years ago
Love Dr.Yoon, she is extremely intelligent and helpful.
Leslie Voss
5 years ago
Dr. Yoon has been my doctor for several years now and has worked with me to change medications and adjust my dose of various thyroid medicines so I feel well. She listens to my concerns and is willing to try a variety of options. She respects what I tell her about how I am feeling which is important when dealing with thyroid disease.
brittany Duran
5 years ago
Just saw Dr. Yoon for the first time. She was amazing and took me seriously. the staff was also very friendly and helpful.
Rita Munoz de McNamee
5 years ago
Won't see you without a referral, not interested unless you have a thyroid to treat, not interested on patients dependent on medication or their current condition. Only surgery spells ca$h. Get holistic, I wouldn't have my removed unless it was incurable cancer, don't have your thyroid removed, it's a living hell having these people help you once they remove your gland and you're dependent on meds for the rest of your life.
Sharon Suh
5 years ago
The front desk lady, Rachel Evans, is rude and flat. I had a wrong scheduling for sonogram with baylor from Dr. Moon's order and had to go home without getting done. I wanted to figure out how to reschedule and what happened and she is not listening to me and cutting off my words and she said she is not responsible for this and didn't let me finish my words and immediately transfer to medical assistants voicemail line. It was not first time she is being rude when I schedule appts, but I am getting tired of her awful service.
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