The University of Rochester Medical Center (URMC) is one of the nations leading academic medical centers. It forms the centerpiece of the University of Rochesters health research, teaching and patient care missions.
The medical center includes Strong Memorial Hospital, the Eastman Institute for Oral Health, the University of Rochester School of Medicine and Dentistry, with its faculty practice (University of Rochester Medical Faculty Group), and the University of Rochester School of Nursing.
The University of Rochesters clinical enterprise, UR Medicine, consists of six hospitals located throughout the Finger Lakes and Southern Tier regions Strong Memorial, Highland, F.F. Thompson, Noyes Memorial, Jones Memorial, and St. James hospitals as well as Golisano Childrens Hospital, James P. Wilmot Cancer Center, Eastman Institute for Oral Health, UR Medicine Home Care, the Highlands at Pittsford and Highlands at Brighton, nine urgent care centers, and an extensive primary care network.
UR Medicines flagship facility, the 886-bed Strong Memorial Hospital, is designated by the New York State Department of Health as a Level One regional trauma and burn center. It is home to nationally renowned clinical care, including Upstate New Yorks only cardiac and liver transplant programs, the Del Monte Institute for Neuroscience, Golisano Childrens Hospital, and the Wilmot Cancer Institute, upstates premier cancer center providing comprehensive cancer care with expertise in precision medicine, complex cancers and clinical trials.
With a solid reputation for quality, Strong Memorial Hospital offers some of the top clinical programs in the nation as recognized by US News & World Report, and has earned the National Research Corporation Consumer Choice Award all 21 years since the honors inception.
About 3,000 people are dedicated to scientific research, studying common and rare illnesses, from cancer and heart disease to Parkinsons and pandemic influenza. These efforts have led to therapies that have saved countless lives and have improved human health locally, in the region, and across the globe.
With more than 26,000 employees, URMC is the largest component of the University of Rochester, the largest private sector employer based in Upstate New York and the sixth-largest employer in the state. The direct and spillover impact of the Universitys employee wages and spending, purchases, capital investments, and visitor and student spending, generate approximately 56,000 jobs across Upstate New York.
Dental phobics are people whose discomfort with the idea of visiting the dentist is so strong that it keeps them away even when they are in pain. Treatment ranges from establishing communication and trust between the patient and the dentist to the use of intravenous sedation or general anesthesia. Our experts can help you decide what is best for you.
Reviews
Rating 2.6 out of 5 based on 295 reviews
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newest oldest highest lowestDeena Castle
2 years ago
I haven't been to a dentist in forever and they made everything okay. Got two teeth extracted and it was easy peasy. Great staff! Highly recommend them
Bobby Kaplinsky
2 years ago
Went in for an infected tooth , two teeth were pulled an neither were the right tooth, I've been back two times since then to get the right tooth pulled because my face has been swollen for 2 months with bad tmj and I got charged $280 to be prescribed antibiotics in ten minutes of seeing the dentist after waiting hours in pain two times , it's been two months fighting a severe tooth/jaw infection and I can't get through or a call back from the office... I'm am stuck with an outstanding balance of $860 for not even having the right tooth pulled none of the times I have been here, this place needs shut down for malpractice
S Chao
2 years ago
The receptionist was harsh and uncurtious. They could not careless about how patients feel since they have, in the receptionist own words, a long waiting list.
Anon Ymous
2 years ago
You could not do worse! To those confused about the negative reviews, don't be. Read them carefully. Some people like a nice bedside manner but nobody likes the wrong tooth pulled, or dozens of appointments for something a private practice would finish in 2 or exposure to excessive radiation for reasons that don't appear related to treatment. They can harm you even while being nice. Maybe that smile hides misconduct. I'd suspect so. Be careful!
J Gibson
2 years ago
Secretaries not organized, took weeks to receive a call back for dental appointment. Asked for supervisor and was ignored ,this place is all about the dollar sign not quality care!!!
Phillip Barnes
2 years ago
This place is the most unprofessional establishment of all time. Scum bags all of em!
Karen Krug
2 years ago
Well let's see after 6.5 YEARS of "going here ", I still have NOTHING DONE !!!! They just keep moving you on and on with the next class of "Dentists". I have now been told that I have to have all my top implants removed and now we start over. Not including the ones that fell out ..It's been a big joke. I gave them $11,000. Last year, they made the semi-permanent teeth. What an absolute joke, they broke 4 times, I had to go back to dentures...
John M
2 years ago
The worst Customer Service I ever had, the receptionist poor interaction with the patients. I mean if you not happy doing that job you can leave it for another person that have patience with people I needs..
Matthew Steeke
2 years ago
Idk what's up with the poor reviews fantastic customer service and even better care these professionals really know what they are doing compared to any dentist I have ever been to in my life they care they execute the problem quickly and yes they keep the door open for emergencies easier for the school students to rush in if there's a problem I give 5 out of five stars
Carl Scott
2 years ago
This is the greatest dental place I know of ever been to people always nice as can be I came here plenty times really miserable plenty of time and left feeling good but has always held up really good and the pain went away I give this place a five star plus five more stars thank you all for all you do
Natha Weezorak
2 years ago
3 hours of waiting for them to diagnose me with a broken tooth, & then proceed to tell me it's not emergent. Gave me a referral for general dentistry, for them to also tell me they can't get me in for multiple months. Nothing for pain or antibiotics. AND expect to pay for parking. Never again, not very helpful.
Tina Giorgione
2 years ago
Do not recommend! They told me they do appliances for tongue thrusting for adults I get there after waiting for my appointment an hour. And they do not do them and want to refer me to a pathologist which is not what I needed wasted my time and money for nothing I will be sending them a bill
beth mix
2 years ago
Excellent staff all around. Excellent services All professional , courteous and efficient appointments Did a beautiful job on my sons teeth . Very happy with the results .
Mike Mandery
2 years ago
Them taking lunch breaks is more important than taking care of the patient however the parking garage staff is wonderful
Skye Kelley
2 years ago
Severe dental pain, got to urgent care at 11:30, waited, and they went on lunch at 12:30. Still in severe pain. Do not recommend
Ellen Irving
2 years ago
I have been trying for 3 weeks to make an appointment for dental work following my last routine cleaning. I was asked to leave a message. After the second message, I received a call and was informed there were no notes indicating a procedure was required and that I would get a call today to schedule that appointment. That call never came. In the past after having dental X-rays I was informed they were lost. They were found the next day, but I've had it with Eastman dental and am now going to a new dentist. The outgoing message informs me that it could take up to 30 days to have my records transferred. Rayman Dental had the worst patient care I've ever experienced.
Sarah Stenuf
2 years ago
Incredibly horrible customer service and unprofessional staff. They are not transparent with treatment plans or care. They are completely about pulling teeth They, even if unnecessary (trust me just get a second opinion after going here). This place takes the easy way out and doesn't do what is best for you!! They are an educational "facility" made up of unskilled staff who are unwilling to communicate with patients and have very rude bed side manner. They are not transparent with their care and become very frustrating when you challenge their invasive, once size fits all, approach. Absolutely awful place...especially for child care.
Qween Dillard
2 years ago
Made my child's dentist appointment and they have been calling me and reminding me that the appointment is at 9am. I arrive for the appointment and receptionist tell me her appointment is at 10am. I annoyingly asked her why they called and say 9am, if the appointment isn't til 10am. She had no explanation but yet an attitude. So unprofessional
Ummof3beats
2 years ago
If I could give NO STARS I would! Horrible Service and Horrible Products! When I had my dentures made within 6 months the two bottom front teeth fell out! I looked like I got hit in the mouth by an abusive man! Now when they fall out I just use Gorilla Glue.
Tiffany Dwyer
2 years ago
Urgent care is a s*** show, the lady you check in with is rude, the phone lines have been down all morning, you try to tell the receptionist that and she says no there not, they just didn't turn them on( the I know everything attitude) I've called enough times to know when the phone lines are down and when the after hours is active. It's that interaction by itself that makes you not want to even bother coming here. If you don't like your job than find a new one, your patients don't want your negativity or your attitude. I'd rather go to a dental office,urgent care or not, that the receptionist is genuinely nice and smiles, rather then be treated as if I am bothering you!
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