At Universal Dental Clinics our goal is to continue to create a healthy generation by promoting the importance of oral health, and educating the community by raising awareness. In order for us to achieve our goal, we created a Marketing & Public Relations Department that is responsible for implementing our plans in the communities, by engaging our patients, and partnering with local NGOs, Schools and Businesses.
At Universal Dental Clinics, our patients oral health is our top priority. Therefore, we created a Customer Service Department that works 365 days a year to insure proper communication with our patients before and after their visits, to reach 100% patient satisfaction.
As technology becomes the dominating factor in our lives, here at Universal Dental Clinics, we have decided to take the next step to the future by enhancing and developing our technology. To improve our patients experience we created our IT Department to maintain our cutting-edge machine and software. Our dedicated team keeps us connected with our patients!
Our goal at Universal Dental Clinics is to continue expanding and providing excellent dental service at advanced clinics, to create a healthy generation by promoting the importance of oral health, and educating the community by raising awareness. Our doctors and staff are committed to offering patients the most advanced services available in Dentistry.
Universal Dental Clinics is a professional dental group that has multiple dental practices in the Chicagoland area. The first location was established in June of 2007 in City of Orland Park, beginning with the dedication of one Dentist, one Manager and two staff members. In the present day, Universal Dental has expanded across Chicago and suburban area to make our services convenient. We currently have more than 90 professional passionate doctors and staff; we proudly established a large base of satisfied patients.
Furthermore, Universal Dental Clinics has initiated the School-Based Oral Health program Yes for Education; No for Oral Disease and Family Plan Membership. These programs were initiated to ensure everyone in the community receives the proper and affordable dental care along with raising the awareness of commendable oral health at a very early age.
As Universal Dental continues to grow significantly, the corporate office was opened in 2012 in the City of Burbank to manage all patients services and concerns. It consists of marketing and public relations department, accounting department, billing department, and a customer service department. This tool is used to qualify how well it reflects overall patient satisfaction and outcome from the viewpoint of the patient, to ensure patients gain the best service they deserve.
Universal Dentals sophisticated philosophy is to revolutionize modern dentistry from an innovative, forward-thinking viewpoint towards superior patient care. We are here to provide proficient, kindhearted, and understandable services from an expert dental perspective; this is achievable through customized treatment, supported by evidence-based dentistry, informed science, and cutting-edge technology, while making our patients individual needs our priority.
As a member of the American Dental Association, our doctors thrive for excellence by utilizing a wide spectrum point-of-view in terms of diagnostics from our electronic network. Universal Dental has multiple robust and high-minded staff members that partake in an idealistic understanding on professional patient care.
Reviews
Rating 4.1 out of 5 based on 93 reviews
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newest oldest highest lowestjoanne castrejon
a year ago
Fatiha was very nice and I had a great experience with my deep cleaning she was very gentle with me
josie gabala
a year ago
Fatiha did I good job cleaning my teeth. I'm happy with the work she did
Heidi Mustafa
a year ago
Fatiha the hygienist did a great job on my teeth, very light and gentle. By far the best I've ever had
B Gang
a year ago
Highly highly recommend Fatiha the dental hygienist is awesome. I've been coming there for a few years and now everything is well above expectations!!!
Kimberly Davis
a year ago
Fatiha was wonderful made me feel very comfortable and it was Payless. Thank you so much Fatiha. See you in the months.
duaah hazeen
a year ago
orthodontist team have no respect this is my fourth time coming in and them lying to me saying my products are here when they are not made me wait 2 hrs for nothing get your management straight before starting a business !!!!
Anonymous User
2 years ago
Dr Tom is amazing, this place however.. terrible management. I feel bad for the employees they look miserable working there. And be ready to wait over an hour to get into an appointment because you end up waiting for someone else's procedure to be done that was booked for the same hour.
jose ortega
2 years ago
Very rude! Took my 2 yr old for his first checkup. My toddler was talking (not crying). And receptionist very hard tone told me to keep my baby quiet because Dr couldnt here his patient. We were in waiting area, my kid was not screaming he was bliber blabering. When we went inside I was holding my child down and dentist came in and just said he wouldnt be able to check him because he was going to move too much. He didnt even try!! Poor service, if they do not service children why take them in for appt. do not recommend, and will change dentists for next time.
Gay Conservative
2 years ago
Trust me DO NOT GO HERE......this office ruined my life
Steven Nelson
2 years ago
Dental Hygienist Fatiha was absolutely amazing! I came in for my annual teeth cleaning and it felt like true deep cleaning. I appreciate the professionalism and knowledge that the team provides on every visit as I've been a client for over 12yrs now.
aboxs
2 years ago
Staff were very professional and friendly, very clean and short wait time. I am very happy and will continue come back !
Brittany Smith
2 years ago
The South Holland location''s receptionist is very rude However I called The Oak Lawn's customer service her name was Tyler and she was very nice very pleasant apologize on behalf of the rude receptionist's Behavior and went out of her way to accommodate another appointment that aligns with my schedule. They are lucky to have such a great and caring employee!!
islam Mohammad
2 years ago
They ruin my molar and they told me to go to another doctor because they cannot fix it anymore I end up losing my molar the promise me they will refund back my money and they never did I tried to contact them many time we almost one year ago
Tasha Ross
2 years ago
Been with this dentist for a long while. Love the service. Everyone is friendly and always take the time to explain. I would recommend them if you're looking for a family dentist.
Mahmoud Hassane
2 years ago
Horrible service from the phone operator and answering service. Be careful with what they do to your teeth they cracked my front teeth when they was clean it and they refuse to fix it.the manger raya she refuse to call back or to do anything about my complaint
Eric
2 years ago
Went to get a clean up and everything went pretty smooth. The hygienest Fatiha was very nice and professional.
Jamel Awad
2 years ago
Very bad customer service I am trying to schedule appointment they hung up in my face many time or they put me in the wait and told me hold on for 25 minutes then they hung up the phone on my face be aware from them
Michael Makri
2 years ago
Always have had a great experience with universal. Great and kind staff including Fatiha who did my cleaning today.
melissa l
2 years ago
Great experience! Fatiha is awesome!!
Patrycja Zieba
2 years ago
Had a great experience with Dr. Tom and hygienist Fatiha for my first visit, would recommend!
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