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Will Z
a year ago
good customer service and Dr Aseel did a great job on my Tooth very professional thank you

Nanda Dry
2 years ago
Hannah Marchese DDS Is a good dentist, she has so much respect for her patients and she make sure that she is satisfied with her job and she makes sure her patient is satisfied as well... she doesn't rush doing the job she takes her time and that's what I like about her I would recommend anyone for her. I wish I could score this 100% because that's what she gives. Thank you Shaienda Dry Dr Ramos and her Tech DJ I would recommend anyone to go to them they explained what they were doing step by step they definitely made me feel very comfortable. Dr Ramos made sure everything was done and that I was satisfied with how she did my dental work they need more people out here like them. I give them a 10 star not a 5 Star.

April Hill
2 years ago
My kids have been going there for many years now ever since covid the staff has not been friendly whatsoever especially up front the dentist are nice however but Samantha in the office needs to get out of customer service because she is a very very rude person. . And it's pretty sad when other people on this page are saying the staff is rude

Ivan Lomakin
2 years ago
Receptionists here are very kind. Only had to do cleanings here so far. Rikki is excellent at cleaning teeth! Very gentle and thorough.

Mark Toomey
2 years ago
Went in this morning for a 7am appointment arrived at 7:00 am and was told I had to reschedule because I wasn't there at 6:45am. I was never called emailed or a letter sent saying I had to be there at 6:45. Staff was rude and non professional. No wonder they are accepting new patients. Thanks for wasting my time. I wish I could say what I really want to but I will keep it at this.

K S
2 years ago
I had previously gone to a dentist in the area who shall not be named. It was a disaster. I sought out Dr. Dennison after hearing good things. This woman was a godsend. She talked me through everything. And I was done with the procedure after 3 one hour appointments. It takes time to get things done, but it was professional, clean, and worth it!

George Lunney
2 years ago
I always try to get in for cleanings first thing in the morning, would get delayed by dentist almost every time. Had my front crown come off again and this time they scheduled me 4 weeks out, the day of the appointment canceled on me. Tried getting them to re cement it this morning during a cleaning and was told no. Will never go back or recommend them.

Roc City Notary
2 years ago
Dr. Bieber, something needs to be done with this practice. The front desk staff are rude for one, and they never have appointments available. I tried to cancel and reschedule a March cleaning appt. due to an urgent surgery and I was told the next appt. is not until September. This is ridiculous. Any other dentist in Rochester has earlier availability which is why I switched. Their customer service is extremely poor and their attitudes need adjustments.

M F
2 years ago
This dental office is an absolute joke! Very rude staff and the actual dentists are not at all gentle. I wouldn't recommend this office to anyone.

Arianna Mannillo
2 years ago
I wouldn't go back they're for the life of me . Horrible experience getting my wisdom teeth out . A doctor was doing a filling that was "needed" and drilled so deep it was so painful and weeks after was still having pain in that tooth which never had pain before that filling so I went to another dental office and they confirmed it never even needed to be done. And In result of her drilling so deep i than needed a tooth canal. I'm so traumatized because I knew she was drilling very deep and wouldn't stop now I need a root canal and crown 3k later thank you so much unity dental. Horrible and traumatizing.and to top it all off the doctor implied I needed a root canal on a tooth I've never had trouble with and she didn't even take an X-ray she self diagnosed it with no X-rayswow I thought that was crazy especially coming from me being a dental assistant knowing you cannot ever self diagnose than wanted to do a root canal on me after that. No thanks

Jane Scarlata
2 years ago
A simple filling I had done at the Penfield office was done so badly that the dentist had to redo it immediately. After these two attempts I was still left with an open contact. Years later a dentist at the Ridgeway office redid the filling again to correct the original work, and did a bad job on it a third time. I now need to have a crown done on the tooth, because it's been refilled too many times. In addition, the dentist at Ridgeway was openly angry acting while drilling my tooth, which was scary and unprofessional. I empathize that the practice is very overbooked, but it's uncomfortable as a patient there. Another issue is the months long wait for appointments. Very few dentists take Medicaid, so they're always overbooked. Medicaid was the only reason I went there. At the Penfield office the dentist pulled my son's tooth once and continued the procedure as he screamed it hurts I can feel it. It was awful, and gave him a fear of dentists for several years. I also was told by that same dentist in Penfield that I needed a root canal on a tooth, then had a second opinion dentist tell me the tooth was perfectly healthy. The dentist in Penfield had also failed to keep records of work he'd done on me, which the Ridgeway dentist noticed and reported him for. Patients deserve better, and it's a real shame so few practices take Medicaid. I would recommend finding a different practice, even if options are few.

Meghan T
3 years ago
Another great cleaning with Rachel - she is thorough and the kindest person in the building.. makes going to the dentist not the worst thing ever!

George Lunney
3 years ago
I always try to get in for cleanings first thing in the morning, would get delayed by dentist almost every time. Had my front crown come off again and this time they scheduled me 4 weeks out, the day of the appointment canceled on me. Tried getting them to re cement it this morning during a cleaning and was told no. Will never go back or recommend them.

Kay J
3 years ago
Dr. Bieber, something needs to be done with this practice. The front desk staff are rude for one, and they never have appointments available. I tried to cancel and reschedule a March cleaning appt. due to an urgent surgery and I was told the next appt. is not until September. This is ridiculous. Any other dentist in Rochester has earlier availability which is why I switched. Their customer service is extremely poor and their attitudes need adjustments.

M F
3 years ago
This dental office is an absolute joke! Very rude staff and the actual dentists are not at all gentle. I wouldn't recommend this office to anyone.

Arianna Mannillo
3 years ago
I wouldn't go back they're for the life of me . Horrible experience getting my wisdom teeth out . A doctor was doing a filling that was "needed" and drilled so deep it was so painful and weeks after was still having pain in that tooth which never had pain before that filling so I went to another dental office and they confirmed it never even needed to be done. And In result of her drilling so deep i than needed a tooth canal. I'm so traumatized because I knew she was drilling very deep and wouldn't stop now I need a root canal and crown 3k later thank you so much unity dental. Horrible and traumatizing.and to top it all off the doctor implied I needed a root canal on a tooth I've never had trouble with and she didn't even take an X-ray she self diagnosed it with no X-rayswow I thought that was crazy especially coming from me being a dental assistant knowing you cannot ever self diagnose than wanted to do a root canal on me after that. No thanks

Deb
3 years ago
I had good experience very clean very safe

Cillia Payne
3 years ago
Everyone in the office was very friendly and professional. Since my son was new it's expected to wait a while to get first appointment. They exceeded my expectations and he was seen earlier and the follow up care was excellent.

Liz Ridden
3 years ago
went there for emergency visit only to find out an appointment is needed and the doctor has to approve in order to get one ! they should put this on the website before so people don't waste there time on bs !!

Deb
3 years ago
I had good experience very clean very safe