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Brandie DuFour
2 years ago
I'm having a hard time leaving a bad review but it is due to a billing problem. All the Doctors and the hygienists in that office have done amazing care on my daughter. My daughter has been a patient there since she was 1 years old in 2008 all the way up until 3 years ago in 2018, she is now 13.She decided that she didn't want to see a little kid dentist anymore. My problem is with the billing. I haven't heard anything from them for 3 years.My phone number has never changed my address hasn't changed up until the past 3 months because I recently moved. I get a voice message saying that they have some mail that was sent back to them and to Please call us back so we can update the address on file. Which I thought was totally fine at 1st.Then I called them today and I found out I have a $160 balance. Well I was shocked because I thought this balance was already taken care of because when I made the last appointment for my daughter in 2018 I told them I didn't have my old insurance anymore, that I got new insurance through my job and the lady over the phone took my Blue Cross Blue Shield insurance said everything should be ok, "We will see your daughter on her next appointment in August". Meanwhile this was in May of 2018 that I made the appointment for August of 2018. Now its August of 2018 for her final appointment with this Dentist office.The lady told me that my insurance looks good and we are good to go. Now 3 years later I get a phone call today about my address and a balance on the account. The office staff transferred me to an office manager and I asked them why I wasnt reached over the past 3 years? I have received nothing from them not one damn thing from this office. Not a phone call, Not a email. They have my email address. Nothing has changed over the past 3 years except that I moved 3 months ago. Now they're reaching out to me and wanting they're money which I don't have a problem paying it. I was very upset when I talked to the office manager. I just simply asked why wasnt I notified 3 years ago, why did you guys wait so long up until 2 days ago. She had no answer for me. She said she wasn't sure why but that the balance needed to be paid. I am just very upset and disappointed in this office staff for not reaching out to me sooner..

LeAnne Coley
2 years ago
The Doctors and dental assistants are all absolutely amazing, but they stand by there front office manager who is an absolute nightmare. After seeing all 4 of my children and sealants, she tried to call me up front and tell me I didn't have active insurance on 1 of my 4 kids. I knew that wasn't accurate and told her I did. She became extremely rude and combative and well then so did I. She had the assistant stop doing my sons sealants and told us we needed to leave. I told her no problem and we would never be back, after being patients for almost 14 yrs. I then received a certified letter saying they were "firing" us as patients and that we would be receiving a bill for not having insurance. Today, 4 months later I received an explanation of benefits that all 4 of my kids visit was 100% covered. All this for what? She has was too much of a power trip and it shows. If she would have actually called they would have told her she was incorrect as I called when we left and it showed all 4 were active.

summer villalvazo
3 years ago
Love this place Dr. Stoker is fantastic! Just wish the xbox's would be updated and work. They never do most times. And my kids really look forward to playing these games when they go to the dentist. But otherwise this is a great place I've always been very happy they treat my kids Great a treat me great. Very compassionate team! Will not go anywhere else!

summer villalvazo
4 years ago
Love this place Dr. Stoker is fantastic! Just wish the xbox's would be updated and work. They never do most times. And my kids really look forward to playing these games when they go to the dentist. But otherwise this is a great place I've always been very happy they treat my kids Great a treat me great. Very compassionate team! Will not go anywhere else!

Melissa Foster
4 years ago
I really like taking my kids to The Smile Shop. We had a previous not so great experience with another pediatric dentist before finding The Smile Shop. My son was scared due to his prior experience but from the beginning The Smile Shop put him at ease. Now neither of my kids dread going to the dentist. Thank you Smile Shop for making this happen. There sometimes can be a wait here, but that is because they ensure every patient gets the time they need.

Retence
4 years ago
Brought my Child here and it was a bad experience. My son's mouth got infected!

Melissa Foster
5 years ago
I really like taking my kids to The Smile Shop. We had a previous not so great experience with another pediatric dentist before finding The Smile Shop. My son was scared due to his prior experience but from the beginning The Smile Shop put him at ease. Now neither of my kids dread going to the dentist. Thank you Smile Shop for making this happen. There sometimes can be a wait here, but that is because they ensure every patient gets the time they need.

Retence
5 years ago
Brought my Child here and it was a bad experience. My son's mouth got infected!

Sherry P.
5 years ago
My 3 children have been going to the Los Altos location since they opened several years ago. We have NEVER had a bad experience. None of my children are fearful of going to the dentist due to the patience and care they have gotten here. Two of my children started getting care here starting at two years old. I would recommend this place to anyone wanting kind, patient care for young children.

K O
5 years ago
Dr. McCool and her team are exceptionally good with the little ones. They are very thourough as well. I would highly recommend them.

K O
6 years ago
Dr. McCool and her team are exceptionally good with the little ones. They are very thourough as well. I would highly recommend them.

Sherry P.
6 years ago
My 3 children have been going to the Los Altos location since they opened several years ago. We have NEVER had a bad experience. None of my children are fearful of going to the dentist due to the patience and care they have gotten here. Two of my children started getting care here starting at two years old. I would recommend this place to anyone wanting kind, patient care for young children.

Maginalized Society
6 years ago
Did absolutely terrible work on my kids mouth... rushed work, and high costs.

Trinity Dugan (trinity)
6 years ago
It was very clean. They were supporting when I was getting a filling. It only took 15 minutes. I highly recommend going there

Jason Cummins
7 years ago
Please stop assuming that just because our insurance is slow to pay that we will not pay to get our kids taken care of. Really do not appreciate the constant rescheduling and passive aggressive behavior of the office staff. If our insurance is slow to pay WE WILL PAY THE BILL and get remembursed. Now after being rescheduled several times our kids have to wait several more months to get the work done that was needed months ago. Now all of a sudden scheduled appointments are missing and we have to wait longer. My wife is the most patient person I know and she has lost her patience with this Dentist!

Trinity Dugan (trinity)
7 years ago
It was very clean. They were supporting when I was getting a filling. It only took 15 minutes. I highly recommend going there

Maginalized Society
7 years ago
Did absolutely terrible work on my kids mouth... rushed work, and high costs.

Jason Cummins
7 years ago
Please stop assuming that just because our insurance is slow to pay that we will not pay to get our kids taken care of. Really do not appreciate the constant rescheduling and passive aggressive behavior of the office staff. If our insurance is slow to pay WE WILL PAY THE BILL and get remembursed. Now after being rescheduled several times our kids have to wait several more months to get the work done that was needed months ago. Now all of a sudden scheduled appointments are missing and we have to wait longer. My wife is the most patient person I know and she has lost her patience with this Dentist!