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marquez berrianvalle
a year ago
This place has been great for my son's braces treatment. They are busy and ortho appointments are Friday and Saturdays. If you have questions about your child's treatment plan be sure to bring it up and the orthodontist will speak with you. They'll also reach out to you for major events like exposures and stuff. All in all it's a great braces place. Reception, billing, techs and orthodontist are all very helpful and friendly

lilys amore
2 years ago
Extremely unprofessional. Sadly I don't have a choice to go to that place. My foster child had their treatment started over there 3 years ago in the care of someone else. These people changed the nature of the appointment that I scheduled in person in August at a re evaluation appointment. They did so without informing me or asking my permission. The way they told me: with contempt like I was responsible of all the neglect. They left no room for interpretation: it meant you're unfit and we will make your life and your child's miserable. The rude receptionist handed me another appointment with no choices of date and time like I was a sub human being. I don't have a choice to go back, that's how the awful health insurances of the foster system work. Do not go there unless you have to.

Dominique Haskins
2 years ago
STAY AWAY This place is unprofessional and money hungry. Just like all the other people said. I called about the complementary ortho consult. Comes to find out it's only complementary if you have mass health. Which means it really isn't they are paying. Ok the process of making my appointment they kept pressuring me for money and insurance details first red flag. Then the X-rays they wanted me to pay for were completed by another practice less than a month life span but nope they wanted a repeat 2nd red flag. This place is only good is you don't speak English you can tell from the clientele or you comprehend dentistry billing because you'll never know or even understand a EOB. Basically if they were to take X rays again the insurance company would deny because they were just completed and the life span is still vaild.trust me stay away like the other have said. Thank god I didn't start a treatment plan and was stuck with them. Try simply ortho in wayland way more professional.

it william time
2 years ago
A place where you make an appointment and are attended to almost 2 hours after the appointment, sincerely punctuality does not exist. he never sees the patient at the scheduled time I don't know so why they make an appointment if he never sees the patient at the correct time

Sylvia Rodriguez
2 years ago
PLEASE READ IF YOU ARE IN THE STAGES PRIOR TO RECEIVING ORTHODONTIC TREATMENT!! -- POR FAVOR LEA SI ESTA EN LAS ETAPAS PREVIAS A RECIBIR TRATAMIENTO DE ORTODONCIA!! -- POR FAVOR, LEIA SE VOCE ESTA NAS ETAPAS ANTERIORES DE RECEBIMENTO DE TRATAMENTO ORTODONTICO!! -- If your concerns with your teeth are more severe than just wanting a straighter smile, I would recommend going to another orthodontist or looking into a Damon system braces provider. Bicuspid/premolar removals are outdated and I highly recommend everyone in the pre-braces process to avoid having ANY teeth extracted. I had 4 teeth extracted here which was recommended to solve my overbite and overcrowding (don't do this to yourself, lol). If possible, save your perfectly healthy teeth and look into expansion orthodontics. Whenever I brought up concerns throughout my treatment as a young patient, they would be immediately disregarded. This is not only ageist but I was ultimately correct and was left with unsatisfying results and issues that other orthodontists and even dentists that aren't specialized in this field could easily spot. The staff and orthodontist assistants are friendly and can communicate in Portuguese, which is extremely helpful in a more diverse city with tons of Spanish and Portuguese speakers. If you weren't aware, the Braces Place have been sued (in 2021) for overcharging patients-- especially patients with health insurance. They prolonged my treatment because quote, from a lady in the front, my "insurance balance is too high." The prolonged treatment and the unsatisfying results definitely was disappointing as a patient with major concerns for her treatment. It is even more disappointing to see that they are stealing money from lower income families who can only afford braces treatment with major health insurances like MassHealth. If your teeth concerns are minor then this place might be the cheapest and most suitable option! However, if you have concerns with an overbite or the condition of your bite, the arches of your mouth, and rotated teeth, please seek treatment from another provider(s)! I recommend getting multiple consultations done to see your treatment options. I had my braces done when I was 12 y/o and got them taken off when I was 16 y/o (3+ years of braces!). I am now 18 y/o pursuing my second orthodontic treatment (out-of-pocket now) with a Damon braces provider and am correcting the same issues I brought up before in my first braces treatment. This review does not apply solely to the Framingham location but to all the other locations operated and owned by Dr. Rizkallah. From my experience with the Braces Place practice, I (unfortunately) later learned that orthodontics should not only focus on straightening teeth or aesthetics. It should also involve making sure that the teeth as a whole are functional and to avoid even more harmful issues like sleep apnea which can result from teeth removals and/or not expanding the mouth properly to fit your tongue causing airway blockage issues--this is the unfortunate case with me. Please do your research and be skeptical when it comes to your oral health and braces treatment! You want a nice broad smile, not a narrow one that barely makes you want to smile and just adds on to you and/or your child's insecurities :') xxx

Daiane Das virgens
2 years ago
(Translated by Google) Amen their work the service is great I highly recommend (Original) Amem o trabalho deles o atendimento e otimo eu super recomendo

lawrence nsiah
2 years ago
This is an amazing orthodontic location great services and I'm not easily impressed but they are quite good at their jobs and I would recommend them to any of my loved ones.

E Gri
2 years ago
Really strange experience. First off they require parents stay in the waiting room, even for the first appointment (for X-rays etc). Definitely not a good thing for children with any anxiety. But most importantly I have never experienced such poor communication in my life. The Orthodontist never speaks to you regarding a treatment plan or anything else. Nothing is explained. As a matter of fact, I've yet to meet any orthodontist here. The orthodontists literally don't even have a conversation with you as the parent. It is completely disrespectful, rude and ignorant. Regardless of what the child's insurance is SMH. For all I know the cleaners are doing the work. Once your insurance approves the braces they book an appointment for you, not explaining what the appointment is for. If your child needs a cleaning or any fillings, do that on your own before this appointment, because they will be putting on braces that day. The most information you're gonna get is in anything that you sign. Make sure to actually read and ask for a copy. I don't believe that they offer them automatically. This review does not reflect on any staff other than the doctors, who should know better! Shame on them for moving humans through this place like cattle, and they're complete lack of professionalism. Waiting area appears clean, and the rest of the staff was friendly and as helpful as possible. We will see what happens, but at this point I'm feeling very uneasy about my experience with this place. I'll be documenting every step of the way.

Jessica Diaz
2 years ago
They don't answer the phone. nor call the person back.

Miguel Alejos
2 years ago
too bad, my son has an appointment at 9am, and they took care of him like 9:45am the wait time is too long, no good at all

ytidipu@r@s ;
2 years ago
I don't like the vibe in there so hate to rain on your parade xx. The receptionists need a little bit more..how do I say it? Respect. Now what I do not understand is that they put other's kids in braces longer than necessary and the way they push brace appointments far away when you're normally supposed to check them every 6 weeks? no wonder why y'all got sued.

Jennifer Shin
2 years ago
They put about 10 people in one big room. You can visit for braces appointments on Fridays and Saturdays only. You won't hear much explanations ever over a year or two because they are always in rush. The doctor doesn't have time to see you if the appointments are for you children.

Yeremy Perez
2 years ago
(Translated by Google) People can wait up to 30 and 45 minutes in the clinics, but they do not attend 15 minutes later, due to any circumstance that has happened to you. (Original) Las persona pueden Esperar hasta 30y45 minutos en la clinics,pero Ellos no atiende 15 minutos despues , Por ningunas circutancias que te alla pasado.

Nathalie lopez
2 years ago
slow and cut my gums when taking braces off

Lilian Mageski
2 years ago
They did a mistake with my daughter, they took 8 tooth from her without my permission and no needed, wrong treatment to still from masshealth! They are terrible. Never bring your child to this place.

Angie Mendez
2 years ago
I've actually been here before to see if I needed braces or not and when they were checking my teeth they would start talking more than actually doing there job so I was there for a good amount of time just hearing them talk so much. Besides all that they were nice but need to be more focused on their job.

Amber Hynes
2 years ago
Staff is always friendly and helpful. They fit you right in when something happens to your braces. Would recommend!

Elizamar B
2 years ago
My Braces treatment has been Exceptional my Smile has improved, Dentist and assistants are kind, How ever the Receptionist and manager aren't very helpful or clear with communication I have had to go elsewhere for dental Procedures twice having to find my own place to have Procedures done after providing my insurance info and update multiple times they don't seem to care they didn't seem to want to look into the matter at hand or check insurance which you would think is their job but are quick to make sure your paying lol seriously front staff needs to be better educated.

Elizeth Maforte
2 years ago
Excellent experience . Dr P, Manager Kayan, Receptionist, Dentist assistance all The Braces staff members ate awesome. Overall I am so happy with my smile now . Thank you The Braces Place team . Elizeth Maforte

Isabel Garcia
2 years ago
Front desk staff very ignorant and unprofessional. They take forever to see you. This place sucks!