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Lecia Hoskins
a year ago
How is it that you have 2 insurances and they both pay and write off part of the bill but I got charged the write off because I filed the insurance myself. I have never heard of such and I won't be going back. Be careful of this type of service

calvin t
a year ago
Horrible customer service , not recommended ........

Lauren Bolding
2 years ago
The girls were super nice and informative! Fast yet very thorough! Very organized and non-judge mental.

P V
2 years ago
Upon having 3 extractions, they immediately took an impression of my mouth for the fitting of my new porcelain bridge. My gums were still very swollen. When the bridge came in, it did not fit correctly. Instead of taking another impression, they said my gums would adjust and come down to fill the gap that was showing. It was like they didn't want to take ownership for the mistake that was made. They never should have taken the impression until the swelling went down. Even if that meant I had to return the following day. Now I'm stuck with this poor fitting bridge. I would not recommend this dentist to anyone.

Siraj Lakhani
2 years ago
Not bad

Christine Cartwright
2 years ago
The best staff! The technology and equipment was the latest and greatest! Very professional. Got the Zoom whitening technique highly effective and the technician was a master at her profession! Jennifer was so helpful with a ( Hot Flash ) LOL I was having! I consider them Top notch! Thanks again to the whole team!

Byron Morgan
2 years ago
Excellent customer service. I had a billing question I submitted on their website. They called me within 10 minutes and answered the question and resolved the billing issue . Great customer service in my opinion. They are also very friendly and professional when I visit the Collierville office. Highly recommend this dentist practice.

Andy Chiuppi
2 years ago
Very strange and terrible experience here. First off, I was asked to pay a $10 COVID fee by the hygienist who cleaned my teeth AFTER the cleaning. Talk about sheisty. That was the first red flag. When I said I was unaware of it before my appointment, she was very aggressive about getting this money from me regardless. The entire staff was rude and their x-rays and equipment were very outdated. The cleaning was ok, but the flossing was rough, almost like she was mad. A dentist proceeded to talk to me at the end and told me my filling was cracked. Not true! I was very unhappy with the experience and called to cancel my follow up appointment. She asked me why I wanted to cancel and I was honest about the weird fees and general experience. She kept trying to convince me I shouldn't feel upset about the experience, but failed to provide any solace or address the strange fees. She kept saying that all dentists are charging these fees. Liessss. I called 3 other places when I left and none were charging a COVID fee. This place is dishonest and lacks professionalism. On top of that, they billed my insurance 3 times the cost that my wife paid, who had the exact same x-rays and cleaning. This place is shady. Stay away!

Andy Chiuppi
3 years ago
Very strange and terrible experience here. First off, I was asked to pay a $10 COVID fee by the hygienist who cleaned my teeth AFTER the cleaning. Talk about sheisty. That was the first red flag. When I said I was unaware of it before my appointment, she was very aggressive about getting this money from me regardless. The entire staff was rude and their x-rays and equipment were very outdated. The cleaning was ok, but the flossing was rough, almost like she was mad. A dentist proceeded to talk to me at the end and told me my filling was cracked. Not true! I was very unhappy with the experience and called to cancel my follow up appointment. She asked me why I wanted to cancel and I was honest about the weird fees and general experience. She kept trying to convince me I shouldn't feel upset about the experience, but failed to provide any solace or address the strange fees. She kept saying that all dentists are charging these fees. Liessss. I called 3 other places when I left and none were charging a COVID fee. This place is dishonest and lacks professionalism. On top of that, they billed my insurance 3 times the cost that my wife paid, who had the exact same x-rays and cleaning. This place is shady. Stay away!

Byron Morgan
3 years ago
Excellent customer service. I had a billing question I submitted on their website. They called me within 10 minutes and answered the question and resolved the billing issue . Great customer service in my opinion. They are also very friendly and professional when I visit the Collierville office. Highly recommend this dentist practice.

sally Scioneaux
3 years ago
Thames Family Dentistry not only takes care of all my teeth issues but they also helped me with my insurance problems. Everyone has a smile that is just for you and these smiles always make my day better. I never dread going to the dentist when I am headed to Thames Family Dentistry. Very professional and very friendly folks. I do highly recommend Thames for any and all your dental needs or just to go in and say hi if you are in need of some positivity in your life.

Diane Travis
3 years ago
Excellent dental office

Diane Travis
4 years ago
Excellent dental office

Ernesto Colina
4 years ago
Avoid, there a a lot of better alternatives, more professional and with better prices. Last month I took my mother because she had the typical tooth ache, once they finished the "examination", they started to tell us a tall tale of diagnostic and obviously with a high price. Obviously we saw the lie, we left and ended going to one of the other dentists in the area, who has better equipment, and way more professional.

sally Scioneaux
4 years ago
Thames Family Dentistry not only takes care of all my teeth issues but they also helped me with my insurance problems. Everyone has a smile that is just for you and these smiles always make my day better. I never dread going to the dentist when I am headed to Thames Family Dentistry. Very professional and very friendly folks. I do highly recommend Thames for any and all your dental needs or just to go in and say hi if you are in need of some positivity in your life.

Dave Lema
4 years ago
Nobody likes going to the dentist, but this place truly makes it a better experience. All the girls that work there are amazing and friendly. They have all the latest and greatest Technology and equipment. Dr Thames is the BOMB.

amy wise
4 years ago
My kids & grandmother love this place!! We take the whole family to Dr. Thames office in Collierville. They are so good to accommodate us all by making sure my elderly grandmother is comfortable at all times and entertaining my kids with TVs in the rooms! Which means I can also relax in their massaging chairs while getting my teeth done! :)

Kntry 4life
4 years ago
Don't waste your time coming here. My husband had over $1000 of work done here and was told the don't prescribe pain medication for fillings. 4hours later he was complaining about pain and they might as well have said, "Oh well". Very rude and unprofessional.

Ernesto Colina
4 years ago
Avoid, there a a lot of better alternatives, more professional and with better prices. Last month I took my mother because she had the typical tooth ache, once they finished the "examination", they started to tell us a tall tale of diagnostic and obviously with a high price. Obviously we saw the lie, we left and ended going to one of the other dentists in the area, who has better equipment, and way more professional.

amy wise
5 years ago
My kids & grandmother love this place!! We take the whole family to Dr. Thames office in Collierville. They are so good to accommodate us all by making sure my elderly grandmother is comfortable at all times and entertaining my kids with TVs in the rooms! Which means I can also relax in their massaging chairs while getting my teeth done! :)