Weve had 2 visits at this office for my 2 year old. Both visits have been during the pandemic. This office is so clean and Ive never had to share a waiting room with anyone. Wait times have been less than 10 minutes. Dr. Gallo is so wonderful. Their expertise and professionalism is outstanding. Everyone that works in the office is friendly and great with kids.
Southwoods consistently exceeds my expectations. They are kind and courteous, and always help my children develop better habit with brushing and flossing. They take thier time, and the quality of the service really comes through with each visit. I have now been using Southwoods for over a year, and won't be moving to another pediatric dentist anytime soon. These guys are awesome, thier facilities are clean, and organized and most importantly everything is kid friendly.
Dr. Gallo and her staff are amazing. I have a special needs son who was afraid of the dentist. They were great with him and my daughter. She made them feel comfortable and relaxed while she quickly did what she needed to. I recommend them highly.
We had an urgent situation with our 2-year-old. They squeezed us in same-day and they were simply wonderful with her! They put on her favorite show to watch during the exam and gave her lots of little prizes for being good. Highly recommend!
We specialize in exceptional pediatric dental care by providing our patients with a safe, friendly, and warm environment. Our office is located in Albany, New York. We are conveniently located off of I-90 in Corporate Woods.
Southwoods Pediatric Dentistry is a place where all children can feel at home. We believe each child is unique! We will work with you to customize a dental care plan that is right for your child. We pride ourselves on giving your child personalized attention in our state of the art facility that blends creative design with the latest and safest technology. It is our goal to ensure your child receives the best care available.
Everyone in our office works as a team to provide your child with a dental experience that is wonderful and welcoming. Southwoods Pediatric Dentistry looks forward to planting and nurturing the seeds of dental health to create a smile that will last your child a lifetime!
Dr. Raquel Rozdolski is a graduate of Tufts University School of Dental Medicine and completed her general practice residency at The Mount Sinai Hospital in Manhattan. She served as chief resident at Jacobi Medical Center/Albert Einstein College of Medicine during her anesthesiology residency. Dr. Rozdolski also provided IV sedation at the Rose F. Kennedy Center for children and adults with intellectual and developmental disabilities. Currently, she is appointed as clinical faculty at Touro College of Dental Medicine at New York Medical College in Westchester County.
Originally from the Sonoran Desert of Arizona, Dr. Rozdolski now considers New York City her home away from home. In her free time, she enjoys cycling, photography, time spent with family, friends and her French bulldog, Winston.
Dr. Rozdolski has a passion for working with children and adults in order to make their dental experience a positive one. She is happy to be able to provide a safe and comfortable environment for her patients and their families.
Our team of dedicated dental health professionals are here to serve you. We combine extensive knowledge in the field of dentistry with a passion for helping people love their smiles. It is our goal to create a friendly and professional atmosphere that you can rely on for all of your dental needs.
Reviews
Rating 4.8 out of 5 based on 171 reviews
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newest oldest highest lowestAnn Scully
2 years ago
I initially had a 5 star rating for this office when my son first started attending, but unfortunately the office staff's inability to do their job is what has me changing my review of this office. I love Dr Gallo and she is great, but twice now the office staff has seriously dropped the ball and made two appointments an absolute waste of time. At our final appt, I immediately gave them my new insurance card (and even checked their site beforehand to make sure they took the new one), filled out all the paperwork and sat for over an hour. Finally Dr Gallo came in and told us they don't take our insurance so we would need to pay for everything out of pocket, so we left. Beyond disappointed with this office.
Ashley C
2 years ago
We've had 2 visits at this office for my 2 year old. Both visits have been during the pandemic. This office is so clean and I've never had to share a waiting room with anyone. Wait times have been less than 10 minutes. Dr. Gallo is so wonderful. Their expertise and professionalism is outstanding. Everyone that works in the office is friendly and great with kids.
Ashley C
3 years ago
We've had 2 visits at this office for my 2 year old. Both visits have been during the pandemic. This office is so clean and I've never had to share a waiting room with anyone. Wait times have been less than 10 minutes. Dr. Gallo is so wonderful. Their expertise and professionalism is outstanding. Everyone that works in the office is friendly and great with kids.
Ann Scully
3 years ago
I initially had a 5 star rating for this office when my son first started attending, but unfortunately the office staff's inability to do their job is what has me changing my review of this office. I love Dr Gallo and she is great, but twice now the office staff has seriously dropped the ball and made two appointments an absolute waste of time. At our final appt, I immediately gave them my new insurance card (and even checked their site beforehand to make sure they took the new one), filled out all the paperwork and sat for over an hour. Finally Dr Gallo came in and told us they don't take our insurance so we would need to pay for everything out of pocket, so we left. Beyond disappointed with this office.
Jamisen Reynolds
3 years ago
Dr. Gallo and her staff are amazing. I have a special needs son who was afraid of the dentist. They were great with him and my daughter. She made them feel comfortable and relaxed while she quickly did what she needed to. I recommend them highly.
Aron Cepler
3 years ago
Office is very colorful. Nice toys in the waiting room. Staff is very good with my reluctant toddler patient, taking plenty of time with her and not getting frustrated.
Melody Wheeler
3 years ago
Edit: As much as I LOVE Dr. Gallo and her demeanor, I can no longer give this place 5 stars. I had too many issues with being overcharged for procedures and following up with my insurance and their billing office countless times. I really wish their billing department would get it together. When I asked for pre-treatment service plans, they were apparently not even getting the actual estimates from my insurance company. My insurance had no record of pre-treatment plans. I miss Dr. Gallo, but I do not miss the headache that came with paying (and overpaying) for services. I had my first visit with Dr. Gallo last week and I was so thrilled with the visit. My 5 year-old daughter is very frightened of dentist and doctor visits. Dr. Gallo was extremely patient with her. She took the time to talk to her and gain some trust and gradually got her to do an oral exam WITHOUT CRYING! I was in utter amazement! My daughter still would not sit on the actual exam chair nor would she let Dr. Gallo to a complete cleaning, but this was the longest time my daughter has ever let a doctor examine her mouth...EVER! Did I mention...no tears? It was also, my son's first visit, and that went as expected since he's only one and doesn't even like me examining his teeth. She was calm with my son as well. I am so happy I chose Southwood's Pediatric Dentistry. The only challenge I had was with insurance. We have dual dental coverage, but they didn't accept one of them. So, I'm actually going to change my dental insurance to ensure that my children can continue to be seen by Dr. Gallo and be completely covered. That is how great she is!
Kelly Sanders
3 years ago
Dr. Gallo and her staff are amazing!!!
Andrew Neidhardt
3 years ago
We had an urgent situation with our 2-year-old. They squeezed us in same-day and they were simply wonderful with her! They put on her favorite show to watch during the exam and gave her lots of little prizes for being good. Highly recommend!
gina cuccaro
3 years ago
New to the area I was looking for a pediatric dentist and received a recommendation from my neighbor to go see Dr Gallo and I'm so glad I did! Dr Gallo was amazing with my little girl. She made her feel comfortable and being a parent with everything going on with Covid the office was spotless, has new air filters and plexiglass shields up needless today I was at ease myself.
Jamisen Reynolds
3 years ago
Dr. Gallo and her staff are amazing. I have a special needs son who was afraid of the dentist. They were great with him and my daughter. She made them feel comfortable and relaxed while she quickly did what she needed to. I recommend them highly.
Jen Henderson
4 years ago
This was our first time at a pediatric dentist. We loved it there! They were so informative. I would definitely recommend them to friends and family.
Katrina Talbot
4 years ago
This place is incredible. My 2 year old loves going to the dentist! They are thorough and explain everything to the parents clearly all while doing an exam that my daughter thinks is just a game.
Kelly Sanders
4 years ago
Dr. Gallo and her staff are amazing!!!
Amy Breen
4 years ago
This is a long review, but if you are doing research on a pediatric dentist you need to take this information into consideration. I found this dentist when I moved to the area, and wanted a pediatric dentist for my kids. They took my insurance, so I made an appointment for my kids. Their first visit went well, we had no problems with the insurance coverage and the staff were friendly. Well, after our second visit we didn't get that same treatment. It felt like I was being pressured into saying "YES" to every unnecessary procedure they could think of, for young kids, and NONE of it would have been covered by the insurance. They kept trying to present the procedures to me in may different ways just so I would agree to them (sales pitches). They also took full advantage of me being by myself, with two kids, both being treated at the same time in different areas. So, it was a little difficult to keep up with what was going on. I also must point out, that the exam room is just ONE BIG open floor with no divider or privacy screens, just a row of chairs. So, if there are other patients in the room (like when we were there) they can hear everything going on. During our visit, the hygienist was reviewing my children's personal information and there was another patient in the room the whole time listing to everything. During our last visit, I had refused fluoride treatment on both of my children, (it is only covered once a year with our insurance). When I got home, I check the portal, to see what they had charge for the visit. They do NOT provided a statement on the way out for you to check over (sounds fishy). I noticed that they had charge both of my children's accounts for the fluoride treatment, that I declined multiple times during the visit. I called right away and explained my situation. They told me that they have a "generic billing system" with all the "projected" procedures they "think" they will provided that day. I was told, the hygienist should have removed the fluoride from the account when I declined it. The woman I spoke with told me that she took care of the charge and it was removed from the account. A few days later I noticed that the charges were still on both accounts, so I called again. They again, reassured me that it was taken care of and removed from both accounts and I wouldn't see a bill for the service on the account. Two weeks later, I got a bill in the mail from the insurance company telling me I owed money for fluoride treatments on both accounts. I called the insurance company and explained the whole situation to them. They must had spoke with Southwoods and had the issue resolved, because a few days later I had a new bill from the insurance with a zero balance on it. This was clearly dishonest on their part. Don't trust this place, they are a bunch of sales people trying to scam you!! So untrusting! Why would I ever willingly bring my kids back to a place like this? If they are willing to do this, what kind of dental work are they providing? Stay clear of this place!!!
Aron Cepler
4 years ago
Office is very colorful. Nice toys in the waiting room. Staff is very good with my reluctant toddler patient, taking plenty of time with her and not getting frustrated.
Melody Wheeler
4 years ago
Edit: As much as I LOVE Dr. Gallo and her demeanor, I can no longer give this place 5 stars. I had too many issues with being overcharged for procedures and following up with my insurance and their billing office countless times. I really wish their billing department would get it together. When I asked for pre-treatment service plans, they were apparently not even getting the actual estimates from my insurance company. My insurance had no record of pre-treatment plans. I miss Dr. Gallo, but I do not miss the headache that came with paying (and overpaying) for services. I had my first visit with Dr. Gallo last week and I was so thrilled with the visit. My 5 year-old daughter is very frightened of dentist and doctor visits. Dr. Gallo was extremely patient with her. She took the time to talk to her and gain some trust and gradually got her to do an oral exam WITHOUT CRYING! I was in utter amazement! My daughter still would not sit on the actual exam chair nor would she let Dr. Gallo to a complete cleaning, but this was the longest time my daughter has ever let a doctor examine her mouth...EVER! Did I mention...no tears? It was also, my son's first visit, and that went as expected since he's only one and doesn't even like me examining his teeth. She was calm with my son as well. I am so happy I chose Southwood's Pediatric Dentistry. The only challenge I had was with insurance. We have dual dental coverage, but they didn't accept one of them. So, I'm actually going to change my dental insurance to ensure that my children can continue to be seen by Dr. Gallo and be completely covered. That is how great she is!
Brittany Pratten
4 years ago
What a great experience I just took my 17 month old son Here for his first Dentist appt. The waiting room had plenty of different play stations fun for all Ages! The staff was so friendly and welcoming. Over all Spotless facility and Friendly staff I recommend Southwoods Pediatric to all parents
gina cuccaro
4 years ago
New to the area I was looking for a pediatric dentist and received a recommendation from my neighbor to go see Dr Gallo and I'm so glad I did! Dr Gallo was amazing with my little girl. She made her feel comfortable and being a parent with everything going on with Covid the office was spotless, has new air filters and plexiglass shields up needless today I was at ease myself.
Andrew Neidhardt
4 years ago
We had an urgent situation with our 2-year-old. They squeezed us in same-day and they were simply wonderful with her! They put on her favorite show to watch during the exam and gave her lots of little prizes for being good. Highly recommend!
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