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super sayion god ss goku
2 years ago
Well dont cancel out your appointment I did a couple times for teeth cleaning and they banned me from coming here but its cool tryed to make appointment and said I could never come back

Jean Adams
2 years ago
I just got back from the office and can't believe what happened. I panicked and went to the office to see if was a emergency or whether I could make an appointment at a latter date. I was so surprise that Colleen was able to see me and access the situation. To my surprise Colleen and Dr. Darling were able to fill the tooth immediately.Wow!

Hailee Stover
2 years ago
My overall rating will always be 5 stars for everyone there and the many times I have been there previous from today...But today was a different story, I was greeted by the lovely receptionist that was working today. Her and I were in the middle of discussing the reason I came in today just to be cut completely off by a woman named CARLA who is also an employee there because what she had to say to the receptionist was more important. She was rude, and very disrespectful towards me. The receptionist and I were discussing the reason why I was coming in, which was very important and urgent to me. My tooth had cracked a week ago and I wasn't able get through to schedule an appointment over the phone. So I came in, started to explain what had happened and was blown away by the way this employee decided to interrupt me and have a negative attitude towards me.. I'm a reoccurring patient, with a cracked tooth who needs immediate attention by my dentist. Luckily, I was able to get emergency care from them, which I'm very thankful for and of course everyone in the back did absolutely amazing. But for Carla she seriously needs a reality check, I hope she doesn't treat everyone with that amount of disrespect, especially other patients that go to Southshore. How could someone work for the public and be that disrespectful towards patients? Very short tempered woman who thinks she sits on a higher pedestal than the rest of us.

Donna N
2 years ago
Dr. Darling and (Colleen) did wonderful work on my front tooth. I was a nervous wreck when I got there but them explaining everything calmed me down a little. They made me giggle a few times with some of the things they were saying. I hope I got (Colleen's) name right. She's awesome! Both of them are caring and respectful. Thank you

Mare Ortiz
2 years ago
The dentist is amazing however Carla the receptionist is very short tempered!!!! Horrible customer service completely dismissive and rude!!!!!

Anonymous Google User
3 years ago
Dr. Bennett and her staff were very condescending and rude when I went in with pain after wisdom teeth removal. They undermined my pain and talked down at me while failing to properly explain the healing process. The staff had an attitude and was very abrupt during visits. I went back for a check up and they continued to be sarcastic, passive aggressive and not concerned about my pain at all. Very unprofessional and should not be tolerated from a healthcare provider.

Stacy Lambert
3 years ago
I love it here. The staff is wonderful and welcoming. Glad I found them!!

victoria manson
3 years ago
I just came from this place of business, and I must say they are great! Starters it's very clean and the complimentary phone charger(they have all kinds) was just to cute to me not to mention the staff was very polite and helpful. Now as for the dentist surgeon I saw which was Dr. Sonia Bennet she was freaking great!!!!! She saw my pain and truly helped me today I would recommend her to any one who needs quick, gentle, and great dental help. I am truly appreciative for today thank you all.

Pat Surdyk
3 years ago
Mom and I will not go anywhere else. Dr. Darling is gentle, professional and has done magnificent work on mom's remaining teeth. Unlike previous places we've been to he didn't try to sell us expensive stuff and did what was in OUR best interest. We are also pleased with his knowledgeable staff. We moved to Crown Point from out of state and are so happy to find such a good place. Unlike mom I don't have dental issues (yet) and will never go anywhere else because of the trust I have here.

Chad Steapleton
3 years ago
Rude staff that do not care about what a patient has to say. If they ask you if something is wrong and you say you're uncomfortable they get an attitude and act like you are an inconvenience to them now and then they will talk about how you "whined" about having your teeth cleaned on the paper the doctor reads what a joke. I've had my teeth cleaned as long as I can remember I know what a teeth cleaning should feel like and what It shouldn't, I included a picture of what they will write about you as well

Reeder Companies
3 years ago
The absolute worst place to go. The staff is highly unprofessional. Didn't even follow through with my orao surgery because of the rudeness of the staff. Don't waste your time.

Mary Muse
3 years ago
I have never seen a more unorganized dental office when it comes to scheduling. To clarify...Dr. Darling/ assistants/hygienists are very good at what they do, however we have had consistent issues with scheduling us for the wrong procedures. Which has caused us to drive all the way there (30 mins one way) only to be told we have to reschedule because we weren't put in for the correct procedure and the doctor is booked. Hopefully they can get this resolved. Also, my text reminders for appointments come in 10 minutes prior to appointment time. Just some kinks that need to be addressed, but the staff are very friendly and competent.

Jillian Christine Hadu
3 years ago
I had to switch dentists due to insurance. I was extremely nervous. From making the appointment; to my cleaning; to my cavity filling. The staff was very efficient respectful and nice along with helpful! I am so happy I stumbled across this group! If you need a dentist in this area I highly recommend them! Best experience I've had in awhile!

Kristy Boyd
4 years ago
Dr. Darling and his staff are super friendly and understanding to my families needs. I would recommend them to anyone! We were in and out in no time! The front desk greeted us with a smile!

Casey Crozier
4 years ago
Best teeth cleaning I have ever had! THANK YOU! The front desk receptionist (Carla), dental hygienist (Courtney), and Dr. Darling were all so welcoming and friendly. I would absolutely recommend this wonderful (and super clean) practice to anyone. Great job, Southshore Family Dentistry!

Madi Green
4 years ago
the lady at the front desk refuses to answer calls which are most likely important for the business and she has a horrible attitude also! U should consider replacing her I've been sitting in this waiting room listening to the phone ring for about 10 mins now. She is blond with very short hair and glasses. Update: now she's taking the phone, answering it, and then immediately hanging up to stop the ringing.

Carla Coryell
4 years ago
I was at that office seeing the Oral Surgeon when that negative review was written. The lady at the front desk explained that phone and fax line are one and the same and the fax line has a different ringtone. My doctor's office kept faxing a referral for my appointment but were having problems on their end with their fax machine. The lady at the front desk was not ignoring the phone ringing, she was waiting for my fax.

Megan Early
4 years ago
I am thrilled with Southshore Family Dentistry. Originally went to Valpo Family Dentistry and (almost) left incredibly frustrated as we weren't called back until 40 minutes after my appointment time, nothing was done, and that poor front desk clerk at VFD was so swamped I stood at the desk for 10 minutes before she was able to catch up. Colleen talked me down and convinced me to give the CP office a chance. All I have to say is they gained my entire family. Thank you so much!!

Todd Maki
5 years ago
Awesome staff and Dr. Darling is superb!!

M
5 years ago
Great time had by all realy they were great friendly just a lot of fun .