Soft Touch Dental Practice: Jaswinder Sandhu, DDS

Soft Touch Dental Practice: Jaswinder Sandhu, DDS - Cosmetic dentist, General dentist in Union City, CA
2701 Decoto Rd #1a, Union City, CA 94587
Closed
Opens today at 9:00am
SundayClosed
Monday9:00am - 6:00pm
Tuesday9:00am - 6:00pm
Wednesday9:00am - 1:00pm
ThursdayClosed
Friday9:00am - 6:00pm
Saturday9:00am - 5:00pm

Reviews

Rating 4.1 out of 5 based on 27 reviews

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Lauren H
a year ago
BEWARE of FRAUDULENT CHARGES from this dentist, and more false representations of service: PROGRESSIVELY WORSE and with each encounter: * I got x-rays, exam, and cleaning done, and Soft Touch wrote up a plan for filling some cavities. * The cleaning itself was soft --but the initial PLAQUE PICKING did NOT seem THOROUGH. * The flossing done by the dental assistant was the MOST PAINFUL I've ever experienced in my life, as she did not wrap around the sides and back of the teeth, but POPPED THE FLOSS STRAIGHT DOWN INTO THE PAPILLA. My gums were sore for days... Maybe I should be grateful she didn't even bother flossing the very backs of the back teeth, nor in between the spaces of my permanent retainer. * The Dentist (J. Sandhu, DDS) completely dismissed the important concerns I wanted addressed in my dental plan. * After receiving the dental plan of costs and insurance codes, something seemed off, and it was slowly revealed that Soft Touch Dental was trying to illegally charge me for the dental liner (an optional product placed beneath a cavity filling) which is absolutely covered by my insurance. ST tried to deceive me by making me pay for it, using general insurance code "D9630" which is NOT covered by Denti-Cal --and the code's description did not nearly match the product descibed to me it was for. * When their front desk insurance expert (Kim) did not follow through with a call we planned to clarify this, I called her, and she sounded very defensive, saying repeatedly that "I would have to be prepared to cover the cost" of my concerns (Even though I had already made it clear that I spoke with my insurance already, who said it should be covered "no problem as long as they sent in my x-rays and got it approved first." Kim went in circles about this several times as if the ONLY outcome she was fixing to happen was for me to pay out of pocket. * I discovered these unscrupulous business practices through detailing my ST interactions with my insurance supervisors who were also former dental professionals. * When I communicated these unscrupulous payment demands and insured service denials, I told them they could gladly discuss it with my insurance provider. HOWEVER, ST Dental simply retaliated by sending me an end of relationship email they said, "due to a breakdown in the doctor/patient trust relationship." ....If you want patients to trust you, then you better be trustworthy, and certainly do not discriminate against certain forms of insurance ST advertises they accept.


Jayaraman Hariharan
2 years ago
Be careful before you go in for any treatment because they slap you with unnecessary procedures just to inflate your payment. Went in for routine cleaning; however, ended up paying an arm and a leg for deep cleaning. Deep cleaning does not just end with one payment. They slap you with maintenance cleaning the following visits. Better to stay away from them. Have complained to the insurance carrier about them.


Thomas Ness
2 years ago
Dr Sandhu and the staff at Discovery Bay Dental are the best. I am so very thankful that I found them.


Madeline Yvette Flamer Turner
3 years ago
I always have a pleasant experience at Soft Touch Dental. Dr Sandhuand her staff has a great chairside manner when dealing with patients. I alway leave my appointments feeling satisfied.


Sandra Blackmon
3 years ago
Dr. Sandhu is the best! She is very personable, kind, gentle, efficient & knowledgeable. Her staff is great too! They are very nice & helpful.


Mohammad Shansab
3 years ago
I realy satisfied with my visits with D?r. Sandhu's had work in regard of my teeths and measurements for a new Denture. thanks


Shuchi Desai
3 years ago
I've been coming here for two years and really appreciate the care, attention to detail and honesty!


Nancy Morris
3 years ago
They told me they sent in for authorization. I called the insurance. They never sent one in. When I asked them about it they said the insurance would only pay $250 and I would be responsible for the remaining $1,050. When I spoke with the insurance again. They assured me they cover 100% on both style bottom plates. Watch your pocket books when going here


Thomas Ness
3 years ago
Dr Sandhu and the staff at Discovery Bay Dental are the best. I am so very thankful that I found them.


SARBJIT SINGH GILL
3 years ago
Friendly doctor and friendly staff. I'm always treated with respect and privacy. I'm satisfied with the treatment also.


Liza Baluyot
3 years ago
The staff are very pleasant,, what a great experience. Before the last place that I don't wanna go is my dental office. But my experience with my new dentist Dr Sandhu. I never felt any discomfort or pain Everything was great. Definitely will be back and recommend them. Great job!


Madeline Yvette Flamer Turner
3 years ago
I always have a pleasant experience at Soft Touch Dental. Dr Sandhuand her staff has a great chairside manner when dealing with patients. I alway leave my appointments feeling satisfied.


Divya Goraya
3 years ago
It's been 4 years that I'm going to Soft Touch Dental. The service is good. They give you a reminder of your appointment. The staff is really polite n you come home with satisfaction. Also, Dr. Sandhu is detail-oriented for her work. I like going there.


Sandra Blackmon
3 years ago
Dr. Sandhu is the best! She is very personable, kind, gentle, efficient & knowledgeable. Her staff is great too! They are very nice & helpful.


Mohammad Shansab
3 years ago
I realy satisfied with my visits with D?r. Sandhu's had work in regard of my teeths and measurements for a new Denture. thanks


Shuchi Desai
3 years ago
I've been coming here for two years and really appreciate the care, attention to detail and honesty!


Nancy Morris
3 years ago
They told me they sent in for authorization. I called the insurance. They never sent one in. When I asked them about it they said the insurance would only pay $250 and I would be responsible for the remaining $1,050. When I spoke with the insurance again. They assured me they cover 100% on both style bottom plates. Watch your pocket books when going here


Anna
4 years ago
I'd been a patient here for about 2 years, had pretty bad experience and I wish I had left earlier. It started when my crown came off and I went to Soft Touch Dental to get a new one. Dr. Sandhu took x-rays, took impression and ordered a new crown for me. When I came to the office for the new crown, they asked me to sign some form that said that they don't guarantee that the crown will match the color or my teeth or something like that. I thought it was just a formality and signed the form. When the work was done and I got a chance to look in the mirror I saw a crow that had absolutely different color than the rest of my teeth. It was very obvious and just looked weird. When I asked the doctor about it, she blamed it on me. She said that I didn't have to sign any forms before asking them to show me the new crown and that if I had asked for it and didn't like the color, I could have refused to sign the form and they'd reorder a new one. This means that she saw that the color of the crown didn't match the rest of my teeth when she was cementing it, but she didn't bother to tell me and ask if I like it and just went ahead. At that point I understood that dr. Sandhu simply didn't care about me as a patient. Very sad and very unprofessional. Would NOT recommend dr. Sandhu to anybody.


Liza Baluyot
4 years ago
The staff are very pleasant,, what a great experience. Before the last place that I don't wanna go is my dental office. But my experience with my new dentist Dr Sandhu. I never felt any discomfort or pain Everything was great. Definitely will be back and recommend them. Great job!


SARBJIT SINGH GILL
4 years ago
Friendly doctor and friendly staff. I'm always treated with respect and privacy. I'm satisfied with the treatment also.


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