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stephanie smith
2 years ago
I was referred to Smile Time Family Clinic by my regular family dentist. Well a slight emergency came about and my dentist was out of his office that day so they referred me to Dr. McCurdy's office Smile Time and since that's where I been going for my dentist. Nothing against my prior dentist but I just seemed more relaxed at this one, understood more of what they were trying to explain to me, they are caring and gentle when working on me. I greatly appreciate Dr McCurdy and her staff for getting me in on the short notice occasions that I have and working with me on my financial payments. They are a great bunch of people. If I could give you 10 stars I would but I'm only allowed 5.

Andrew Repke
2 years ago
Updated 9/9/22 It has been a year since the work was completed. I will be opening a law suit against Dr. McCurdy. I have to live with a bite and chipped teeth that irritate me incessantly. Its like having something stuck between my teeth 24/7. Eating is now a much less enjoyable experience as I'm required to give conscious thought to making sure I don't chip or damage my teeth any more than I have. This clinic has not had good ratings for the past year. Look at all the most recent ones. Public reviews exist to keep businesses in check. They promote good practice and fair treatment. Here are 3 excellent reasons why you should give your patronage to another dental clinic. Reason (1) Dr. McCurdy is either inept at her practice or is in too much of a hurry to do good work. After a 3 hr. and a 4 hr. appointment to replace several fillings (McCurdy worked on my teeth for no more than 1 of those 7 hrs, since she was also seeing 2-3 other patients at the same time), I was left with a severely misaligned bite. I brought this to her attention at the second of the two visits when all the work was completed, but after working on my teeth for a few minutes she appeared to get frustrated when I kept insisting that my bite felt horribly wrong (I noticed that she had received at least two calls from an assistant in another room over her ear-piece. Yes, she would stop to bush a button under her gown and speak to someone in the other room. She kept saying she was almost wrapped up with me) Finally, she told me to come back another time if the problem persisted after my jaw had time to rest. I returned the next week stating that the bite was still off and McCurdy attempted to fix it a second time. When asked if it was better I said that is wasn't, to which she replied that I wasn't biting down correctly(?) and I should let it rest longer. Over the next couple weeks I chipped two of my chewing teeth and caused some kind of nerve damage to another (Possibly cracked. Its sensitive to hot and cold and brushing. Never had that problem before). I am only 31 and did have pretty good teeth. Reason (2) I had paid $571 after the work was completed, all that was estimated to be left over after insurance. A week or two later I received first one bill for $121 and then another for $289. A total of $410 more than what was initially estimated out of pocket (a picture of the hand-written note from the clinic stating this is attached). I spoke with a friend who works for another dental clinic who stated that they should have been more diligent to give me an accurate estimate before the services were rendered. Reason (3) I called to inform the clinic that I had experienced several issues with my teeth after the work McCurdy had done, and to ask is a portion of my remaining bill could be waived, in order for me to go to another clinic to have my chipped and broken teeth repaired. Their response was that if I was unwilling to see McCurdy again to have the teeth repaired (which I had made clear was NOT going to happen), then I would have to go somewhere else and pay them out of pocket. I called several times to ask them to reconsider, and was hung up on three times. They are still insistent that I pay the remainder of my bill, for a total of $982 out of pocket, even though it will cost me at least $600 to have someone else repair the damage that resulted from DR. McCurdy's ineptness. There are other things that merit a bad review that I haven't included here. Seriously, go to a different dentist. This one does not have the patient's best interest in mind. Yet.

Richard Reed
2 years ago
Friendly staff fast and efficient clinic

Katie Reid
2 years ago
Update: April 18, 2022, I finally received $83 of $138 that I was suppose to be refunded January 2021. I paid $713, and I was only suppose to only pay $575 according to claim receipts. This whole issue isn't recent or the first time. It should have been identified and fixed at the beginning of last year. Dates and claims listed below. Keep all receipts. You'll never know when you'll need them to prove your case. Their financing department is a huge mess. They go by what they have written down on notes instead of looking up info. Posted is the first and only dental statement I received from their office since my visit in April of last year. Also, proof of claim receipts and my own proof of paying the dental bill that they claimed I did not pay in April. At every visit, I paid what I owe in full and was told I had no balance every time. I have tried having a good mindset when I kept going back for visits at Smile Time because maybe they're understaffed, but I literally can't anymore. When I called about this dental statement, I was told I didn't pay for my fillings in April. I gave proof, and the comment was made, " I'm just going by the notes." After the call, the issue was not fixed. During that same call, I requested that Smile Time email me a statement of payments and services received. I was never emailed. I called a few days later and was given a different reason for this bill. Despite the claim receipts and my proof of payments, they still went by what someone had written down on notes. Trying to get money that has already been paid is FRAUD. There's absolutely no communication at all. They haven't called to let me know there has been any kind of issue before I received this statement in March 2022. I was told that the insurance lady would call me back because apparently she's never in office when I call. I have not once received a call back. The reason for not calling me back all of 2020-2021 when I had the same issue was because "the notes said the number wasn't in service." Not true, we always pay our bill. Instead of picking up the phone to try to call, they just read someone else's notes on my account. I have requested several times for that note to be removed. As patients, we shouldn't have to go through this. We shouldn't have to stress and do all the digging to fix their mistakes. They do not care and only make jokes for being annoying. We ended up switching dental offices and have not had one of these problems that we experienced with Smile Time. They owe us a refund from the services of 1/18/21. I went ahead and paid $913 total for a partial. $200 were for "lab fees." As you can see on the claim, the total amount I should have even been charged for is $575 not $713. Humana covered $82 in March 2021 and went back to cover the $44 April 2022 because they needed an EOB from BCBS. Which I had to find out for myself and when I was looking for Smile Times mistakes. They swear up and down that the insurance did not pay them anything. I still have the phone recording when Humana contacted them to help me solve the issue. They experienced the same feedback. They didn't know where the amount that they were trying to charge me came from, and Humana also brought up the fact that I was suppose to get refunded. The insurance agent kept getting transferred to someone else. They were looking forward to hearing the problem because even Humana said it sounded like a big mess. After investigating myself, I found out that 2 claims from last year didn't get paid because Humana needed an EOB. I personally made sure to get that to them myself. As of today April 7, 2022 those two claims have been paid for by insurance. Like I mentioned, communication is lacking and they obviously do not care about customers. Looking at facts and receipts requires work that no one wants to do apparently. Still has not been resolved and I have not once received a call back from their insurance person.

Elizabeth Archer
2 years ago
I usually don't like the dentist but Dr. McCurdy and her staff makes you feel very comfortable. If your cold no worries they bring you a blanket. They even call you and check up on you the next day. I would highly recommend going here!

Cherri Johnson
2 years ago
Bad experience with the dentist. Dr. McCurdy is very slow and rough with not only the needle but everything she does in your mouth. It took half a day for her to figure out i needed a root canal. Then she was going to sent me to a specialist that was going to charge me more money than i could afford. I went to my husband's dentist and saved $700.00 dollars and he didn't hurt my mouth. Monday i had her to put the crown on and today my mouth really hurts. I will have to contact my husband's dentist to get my mouth well. After all of this and already having paid over $2500.00 for one tooth, i am going to have to go and spend more money because my tooth is still hurting. Never Again!!!

Andrew Repke
2 years ago
Public reviews exist to keep businesses in check. They promote good practice and fair treatment. Here are 3 excellent reasons why you should give your patronage to another dental clinic. Reason (1) Dr. McCurdy is either inept at her practice or is in too much of a hurry to do good work. After a 3 hr. and a 4 hr. appointment to replace several fillings (McCurdy worked on my teeth for no more than 1 of those 7 hrs, since she was also seeing 2-3 other patients at the same time), I was left with a severely misaligned bite. I brought this to her attention following the second appointment, but after working on my teeth for a few minutes she told me to come back another time after my jaw had time to rest. I returned the next week stating that the bite was still off and McCurdy attempted to fix it a second time. When asked if it was better I said that is wasn't, to which I was told that my bite was odd and I should let it rest longer. Over the next couple weeks I chipped two of my chewing teeth and broke another. I am only 31 and did have pretty good teeth. Reason (2) I had paid $571 after the work was completed, all that was estimated to be left over after insurance. A week or two later I received first one bill for $121 and then another for $289. A total of $410 more than what was initially estimated out of pocket (a picture of the hand-written note from the clinic stating this is attached). I spoke with a friend who works for another dental clinic who stated that they should have been more diligent to give me an accurate estimate before the services were rendered. Reason (3) I called to inform the clinic that I had experienced several issues with my teeth after the work McCurdy had done, and to ask is a portion of my remaining bill could be waived, in order for me to go to another clinic to have my chipped and broken teeth repaired. Their response was that if I was unwilling to see McCurdy again to have the teeth repaired (which I had made clear was NOT going to happen), then I would have to go somewhere else and pay them out of pocket. I called several times to ask them to reconsider, and was hung up on three times. They are still insistent that I pay the remainder of my bill, for a total of $982 out of pocket, even though it will cost me at least $600 to have someone else repair the damage that resulted from DR. McCurdy's ineptness. There are other things that merit a bad review that I haven't included here. Seriously, go to a different dentist. This one does not have the patient's best interest in mind. Yet.

charmeka nelson
2 years ago
I waited almost 2 hours to be called back before finally deciding to leave. The office is ridiculously slow and they never gave me and update on wait time or checked on me. There was also a man ahead of me that left because he had been waiting long before I got there. I will not be rescheduling in the future.

Sherry Windham
2 years ago
I found this dentistry after doing a google search. After reaching out to them and asking numerous questions, they were able to answer everything and also get me scheduled in sooner than my other dentist. After having a root canal I needed a crown and didn't want to wait until after the holidays. They were able to schedule me in quickly and get my temporary crown in just in tine for Thanksgiving.. We all know we don't want any issues with eating when it comes to mama's dressing. .Thank u guys so much..

Courtney Tesh
2 years ago
Okay, I'm going to be very honest here. The ONLY reason I'm giving a positive review of this establishment is because of a recent interaction with the person currently in charge of billing, Mrs. Sarah Morgan. I also want to be very clear that I have not had rec'd any services from this establishment in a couple of years, so it's very possible (and in my opinion, probable, judging by my experience with Mrs. Morgan) that things are better than they were when I stopped coming. On my last visit, I had an outstanding balance of roughly $280. Part of the reason that I stopped coming was because of the fact that I didn't feel like the staff was upfront about how much I was going to be expected to pay, and I was unhappily surprised by the fact that I suddenly owed money on a procedure that was already done - not exactly like you could return it after the fact. It felt shady, if I'm being honest. I felt uncertain about the honesty of the establishment, or at the very least, the person in charge of this aspect of the business. Fast forward to now, and I feel have the opposite impression. After speaking with Mrs. Morgan, it became clear to me that she is determined to be upfront and transparent with all patients that come through the door. She was professional, caring, understanding, efficient, helpful, and really took the time to hear me out, listen to my concerns, and most importantly, genuinely care about them. Her goal was to help make things right and she did just that. I know without a single doubt that she is a huge asset to this establishment, and it's encouraging to know that my previous grievances in this area will not exist for current and future patients. Well done, Mrs. Morgan! And well done, Smile Time, for bringing her on.

kristen webb
2 years ago
It's going on two years and I still absolutely love my dentist and the staff.

Ayhana *******
2 years ago
My family and I have been going to Smile time for over ten years, I always would received the best customer service and care up until about a year ago! I'm not sure whats going on with the staff that's working there now but I am not pleased with the way my childern and I have been treated! On more than one occasion I have scheduled an appointment for my daughters and have been told that it was cancelled or they did not see it! Well today was it for me. My daughter have had an appt scheduled well over two weeks ago and was set for today at 3 pm. I received a call at 8:20 this morning telling me my daughter's appt need to me rescheduled because of a scheduling conflcit! You can not do people like this, especially on more than one occasion! I am very displeased and will never recommend anyone to this Dentist office! Not because of the doctor, she is wonderful but she needs a whole new staff ASAP!!!

Ron Molina
2 years ago
In short: Relaxing, worthwhile, and fun. In full: It was my first time coming here today, and I had a great experience. The facility was clean, and the staff was welcoming. You will fill out the initial paperwork using an iPad; easy to read and complete. The waiting room chairs were comfortable, and the bathroom had fancy hand soap that smelt good. Miss Chelsea (spellcheck) was my dental hygenist, and she did a fantastic job cleaning my teeth. The tools used were high-tech and made my cleaning experience relaxing. All of the staff that I interacted with today had good soft skills and knowledge in their roles. Thus, contributing to the fun I had and my time well spent.

Jaleesa McKnight
2 years ago
Receptionist/ Insurance lady is awful and has the nastiest attitude. I won't be returning.

Big Rig Dryver
2 years ago
Had a terrible experience. Was im severe pain called and talked to the receptionist. She told me she would talk to the dentist to see if she could do anything to help and call me back. I waited a few hours and called them back but couldn't get through . I finally got to speak with her again the next morning and she argued me up and down that she never told me that. She was very Rude and told me that I could just go somewhere else and shortly after hung up on me .

Hadleigh Beasley
2 years ago
I'm currently 32weeks pregnant and was experiencing extreme pain due to a broken tooth with exposed nerves /abscess the women at the front desk were very helpful and also kept me updated if someone canceled their appointment so I could be seen sooner ... they got me right on in with no problem..I absolutely hated the dentist as a child , I would highly recommend Smile Time to anyone who has a fear of the dentist..Thank you so much Dentist Wendy Mccurdy and her assistant Jocelyn for everything especially a person like me with anxiety .. Ms.Catelynn had all my prescription and gave me instructions on how to take care...most definitely my go to from now on...I'm even going to set my kids up for their dental needs..You all are awesome

Miranda Hahn
2 years ago
I have nothing but great things to say about this place. Firstly I love the dentist as well as my hygienist, Chelsea. Chelsea is such an amazing human. They knew I have a fear of needles and they did their best to accommodate me. I was cold, they gave me a blanket. I had to have a deep cleaning and I'm so happy with my teeth. I'm just so thrilled with this dentist and the supporting staff. :) Thanks y'all!!! :D

Rachel Hernandez
2 years ago
So disappointed. I hadn't seen a dentist in about 2 years so I was nervous to see one again. I had a very small and minor chip in my front tooth. I wanted to have it filled for cosmetic reasons. Well, thankfully they were able to fill it during an appointment I already had scheduled. It looked amazing and I left happy. Well, about a two weeks later, the filling had completely shattered off and I was back to a chipped tooth. They agreed to fill it again free of charge. I went in, had it filled a second time. Well, about 2-3 weeks later, the filling has chipped off a second time. They had advised me to wear a night guard to prevent it from chipping again. I've done exactly that. However, it's still chipped again. Im disappointed and won't be visiting this office again. I give 2 stars instead of 1 bc the staff is nice.

ASHLEY DAVIS
3 years ago
We love most of the staff but we have had many appointments scheduled that they have called and changed. The last 2 appointments have been for 2pm. We arrived at 1:40 and both times did not leave until after 5. For fillings that usually take about an hour. My daughter has had to be re numbed because she sat so long it had to be re done. Apparently they are overbooked. We love the staff but will be finding another dentist.

Miranda Hahn
3 years ago
I have nothing but great things to say about this place. Firstly I love the dentist as well as my hygienist, Chelsea. Chelsea is such an amazing human. They knew I have a fear of needles and they did their best to accommodate me. I was cold, they gave me a blanket. I had to have a deep cleaning and I'm so happy with my teeth. I'm just so thrilled with this dentist and the supporting staff. :) Thanks y'all!!! :D