Sort by

Krista Reid
a year ago
I only go here because they take medi-cal but it is an absolute waste of my time. Most of my appointments have been rescheduled repeatedly. It takes over a year to actually get in for my 6 month cleaning. They call, text and email to confirm over and over again but then call to cancel the day before my appointments, this is a pattern. Also horrible for kids. They harass me to bring my child in and then do nothing except count her teeth?! They are not great working with kids or making them feel comfortable. I am so frustrated and angry with this place. If you have better insurance than medi-cal I would avoid this place.

Sandra Soper
a year ago
Great Dentist Sarah Tam and excellent service from Desiree handling our insurance.

Lyubov Ryzhov
a year ago
Do yourself a favor, and find another dentist. After waiting on the phone for 45 minutes to schedule an appointment, they charged us for what should've been covered by our insurance. The wait times in the office are ridiculous, you'll be there 2 hours for a basic x-ray. Stay away! I honestly don't know what the good reviews are for, there is NOTHING good about this place!!!

S. Babett
2 years ago
Sadly, not off to a good start! After waiting MONTHS for an appt I scheduled online, I called to verify upcoming appt in Citrus Heights . They said 'online scheduler sometimes over books and appt is no long available'! They schedule me for another day. Say I could go to Folsom for quicker appt. 40 minute drive-- I say o.k. Then I get a call from Folsom Smile Time saying I have to make change with insurance company.. Stay tuned!--If I ever actually get in, I'll hopefully leave a better review with more stars. EDIT -- changing from 1 star to 4 stars.. I finally got an appointment in Citrus Heights, went in and was told Dr not in that day so had to reschedule again! At this point things were a bit comical so I thought o.k. I'll schedule again. When I finally did get in to an appointment, I felt like a kid again as Minions was playing loudly on a screen above my head. O.K. LOL Front desk, xray tech, Dr and staff were very nice. Amber and Selina (I think) and others were very kind. I did xrays and came back for a deep cleaning in one quadrant which went very well and improved condition of the area. Hygienist took her time and there was no pain at all. Actually looking forward to regular cleaning. Only I never did get referral to perio.. or I missed it. I'll have to follow up. Overall seems like very nice staff with some scheduling issues, possibly due to corporate pushing staff to squeeze in as many people as possible. My appointment was early at opening, before mad rush. Overall, I would recommend, but you must have patience and do a lot of follow-up, not to mention fill in a lot of cumbersome legal forms online. No one actual went over my plan with me as they were swamped; I found it online. Thanks. Figures don't jive with insurance, but that's the nature of US healthcare, I suppose. Deep clean was reasonable, crown way higher than insurance quotes. Spending a lot of time trying to figure out insurance, coverage and costs seems to be the nature of the beast in the USA where overall cost is 2x that of Germany.

TD LANE
2 years ago
HMO Dental insurance patients beware! Since being part in-network for an HMO Dental Plan this office will not make a profit on your visit. So they need to "upsell" services or procedures and patients pay out of pocket. Upon my exam and xrays they claimed I needed a "deep" cleaning and that I had a small cavity that needed to be filled. The cleaning charges out of my pocket would have been nearly $800, plus a ridiculous amount for the filling. I declined their services & went back to my old dentist on a cash basis. After that exam I was told I not only didn't need a deep cleaning (just a regular cleaning) and what this place called a cavity was merely s spot where my partial was rubbing. Total legit charges from my trustworthy dentist are a fraction of what this place wanted to gouge.

Victoria Osequeda
2 years ago
Absolutely horrible experience they use kids dental plus and smile time as a way to get medical too cover kids. There is no pedodontist that has ever looked at my two year old , they have no patience for toddlers yet represent a kids dental practice my child is in pain and they will not even attempt to do treatment on her. I am now removing my entire family from their practice to maintain good loving quality care and highly encourage no parent take their child there

Joleen
2 years ago
I have the worst dental insurance that pays out very little and denies every claim I ever make. I don't know why this place accepts my insurance but I am so happy they do! They are not perfect but the staff here is friendly and professional and they do a great job. I've been going here about 2+ years now and I went from needing deep cleanings that my insurance didn't want to pay for to needing just regular cleanings due to good care and following their directions for oral care on my part. Today I accidentally showed up 30 minutes early to my appointment and I had another appointment at the hospital immediately afterwards and I was worried I wouldn't be able to make my other appointment at the hospital due to needing to drive across town. I let the front office staff know I had made a mistake and I needed to get my exam finished by 4pm to make it to my next appointment and literally everyone worked together to make that happen for me. They were super busy, so I was grateful they were willing to be so helpful. Super nice staff and one of the best dental offices by far, even over the fancy dentist offices you can find. Thank you Smile Time!

Anna Anna
2 years ago
THIS REVIEW IS FOR (Estefania Beltran)DENTIST ASSISTANCE, I'm not sure about the spelling of the name but I would like to thank her for her professional work she is so kind with kids at every appointment. She explains everything before she begins ,gives good advice and makes sure that the child is comfortable and not afraid. She is very patient,have a kind heart. She is like an angel . Today I was in the clinic with my daughter and she was the doctor's assistant and a while ago with my son. I hope she always be there for my kids' appointments .

Kathy Culbertson
2 years ago
We've been coming to smile time for our two kids for the last three years and are really happy to finally be at a dentist that doesn't make things difficult! From routine exams and cleaning to sedation dentistry, we love the care and attention from all the staff and doctors. Brenda was especially great on our last visit when my son had a hard time with xrays...she is so kind and patient with kids! I like how they have been able to fit us in last minute and even offered appointments at their other offices to accommodate us.

rcd315611 Dennis
2 years ago
Worst dental experience ever. Had a filling fall out and made an appointment to see what they could do. Went in and they had me down for routine check up. They did the x-rays and had to be talked to with about 4 other staff present. Was told I needed a deep cleaning, 8 to 12 crowns including the front 4 teeth but still didn't address the missing filling. Finally, I said I need the hole in my tooth taken care of. Had to come back several times before it was fixed. Then was told would have to see one of their specialists in Folsom for possible periodontal issues and it would be a free consultation. Went there and felt humiliated when they talked to me after the "free" consultation. The dentist talked down to me like a little kid about taking care of teeth. Again, this was in front of several people. They went and cancelled my 4 deep cleaning appointments (I had to put $50.00 down for each appt in order to even have appointments) and had some financial lady tell me that I was looking at $16,000.00 for surgery and crowns but no guarantees and payments would be around $600.00 a month after whatever my insurance covers. I said sorry can't afford it. Asked for my $200.00 deposit refunded and rhey deducted close to $60.00 for the free consultation. Find a dentist that cares!

Jedi Govna
2 years ago
'Small Time Crooks' would be a much more appropriate name for this chain of "Dentists". Do not go here unless you like hidden fees, poor communication skills and crooks who love to upsell you unnecessary treatments ("Your insurance doesn't cover the fillings we use"). They're also charging their patients for PPE even though it's covered by the insurance since they're part of their network. Also, they will refer you to their sister company in Folsom (out of network) if you need a root canal, extractions etc. Yeah. I am gonna travel to another city just for that. They only do cleanings and fillings here. Not only are they absolutely unethical and unprofessional. They're down right useless when it comes to Dentistry in general. The other negative reviews are right on point. Expect to waste several weeks if not months of your time dealing with these corporate crooks. Most if not all of these dental chains are run by corporate cartels. "Smile Time" is a wonderful example of that. Find yourself a proper, private Dentist instead. I certainly will.

Hans Van Vliet
2 years ago
FYI- Go to Natomas Dental Care DONT GO TO SMILE TIME ! Scheduled and waited 2 months for an appointment, I never canceled my appointment for any reason but because I didn't call them to verify I wasn't going to cancel (which is absolutely stupid for any company to do if the customer hasn't canceled) they decided to cancel my appointment and reassigned it to someone else. I was told it would be another 5-6 weeks for that same appointment. Trashy place anyways, go to Natomas Dental Care , wayyyyy better.

Kelsey Butler
2 years ago
This was my first visit with this dental office :) they were extremely friendly and helpful as it had been a hot minute since I had been to the dentist. We came up with a treatment plan for a deep cleaning and both dental hygienist were informative, gentle and my teeth feel great!

Martha Mendez
2 years ago
My husband had an exam today with dr Michael and he loved it here. Everyone is so nice and helpful from start to finish! Tammy from the front desk helped with the insurance issue and Chelsea was very informative when talking to us about the treatment plan. Thank you smile time! I will be scheduling my visit soon.

Irene DeHaan
2 years ago
CITRUS HEIGHTS OFFICE December 2022, I got quick appointments for my first couple of visits. I need 1 root canal which they had to refer me to their Folsom office. I needed one tooth pulled and needed to go to an office that im not sure where it was at. The Citrus Heights location will do cleanings and cavities. ALL of my cavity appointments were booked out in May 2022. YES 5 MONTHS to get fillings done. I was able to get in on one cancelation and had a couple cavities done. April 11th I got called and TWO of my appointments they needed to rebook to mid June. -------------------------------------------------------- FOLSOM OFFICE I had an appointment to get a consultation for a root canal. They are located about 20 minutes from my house. When I got there the receptionist told me that my appointment was canceled. She stated that someone called me a couple of days prior to let me know my referral had expired. I checked my incoming calls for over a week and they NEVER called me. I don't do well with being lied to. On April 11th 2022 when they wanted to change my appointment to mid June; I had her remove me from being a client.

ashley sweeney
2 years ago
I've seen multiple doctors here for different things and every visit is fantastic. Front desk lets me know if I can get in earlier. Overall great experience with the whole office!

Mahmoud Shivazad
2 years ago
Our dental exams was excellent. Everyone in the office is nice and helpful. Thank u dr alix and dr michael & team!

Dr. Jamal Kamal
2 years ago
The dentist Dr Alix plus the crew were amazing and beyond my expectations, the entire environment was outstanding!

Te Famkem
2 years ago
Horrible customer service . I was in pain for 4 months because their referral department couldn't send appropriate information to my insurance. I had to change dental provider.

Mejra Botic
2 years ago
I'm happy with all the work I get done at smile time ! Front desk are all amazing & all the doctors , Dr mona Dr Alix and assistants. They take care of me