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John Torreverde
a year ago
This is such a great team. Rolonda at the front desk was able to explain the procedures and complicated insurance process and she is a very nice and an approachable person. Everyone at the front desk are also very honest and good people. Also, shoutout to Siedah at the front for always handling things with ease. They made sure I was comfortable with my dental plan and gave me options for my preferences. They also broke down the cost and how everything will be done so I can understand the whole plan and next steps. The dentist, specially Dr. Douglas, were also great at explaining the procedures and overall good doctors. Dr. Douglas goes above and beyond for her patients! Thank you.

Elisabeth Edwards
2 years ago
Kim did excellent job cleaning my teeth. She is always friendly and professional!

stephani gutierrez
2 years ago
Parents went to the office for his teeth cleaning and they wanted to charge about as high as 2,300. When my mother asked why so much and some time they were able to lower it to maybe 1000 and something. He was only in there for not even 10 min. So we questioned what he even got down so how high they charged. Not only did the ladies at the desk gave us terrible attitude they bluntly told my dad next time to not bring my mom all because she was questioning the high price and little time of service . Now they have been billing my dad for $50 that he somehow "owes" from that cleaning and even sent him to collection despite him disputing what or why they bill $50 when he paid out of pocket for his "cleaning "

Vilma Veliz
2 years ago
(Translated by Google) They are scammers because they did my husband a dental cleaning for $3 thousand and chips and when I went with him to the first appointment I told them that because it was so expensive, they took me out and told him on his next appointment not to bring her. A bill of $50 began to arrive and he called them and they told him that he had to pay it since he didn't, they sent it to collection. People do not get carried away by what these people say. They are thieves and they do not do the job well. (Original) Son unos estafadores porque a mi esposo le hicieron una limpieza dental por $3 mil y fichas y cuando yo fui con el a la primer cita les dije que porque tan caro, me sacaron y le dijeron en su proxima cita no la traiga a ella. Le empezo a llegar un cobro de $50 y el les llamo y le dijeron q tenia que pagarlo como no lo hizo lo mandaron a coleccion. Gente no se dejen llevar por lo que digan estas personas. Son unos ladrones y no hacen bien el trabajo.

JAN
2 years ago
(Translated by Google) I had a bad dental job that didn't last a year. And they charge very expensive. When I called to tell them what happened, they wanted to charge me even more for the repair that did not last what it should have. (Original) Me hicieron un mal trabajo dental que no me duro ni un ano. Y cobran carisimo.. Cuando llame para decirles lo sucedido me querian cobran aun mas por la reparacion que no duro lo que debia.

Marie Sweitzer
2 years ago
My boyfriend goes here and we love the people and service but the scheduling has not been a good experience. At least Four times they have got his appointment wrong by either taking it out of the system completely or changing the time with out calling to ask or tell us about it and he has to take time off work for the appointment's. It is very frustrating.

Marge Myers
2 years ago
I have been coming to smile loft for several years an quite happy with dental practice and staff usually prompt with time and work

Carlos Hernandez
2 years ago
(Translated by Google) super recommended My treatment went very well. (Original) Super recomendado Me fue muy muy bien en mi tratamiento

E.B.E Youngfather
2 years ago
Dr Rai is Money Hungry And the Office Manager Karen Is Very Condescending I Will not be returning!

Lashaun Parker
2 years ago
Friendly and professional

Ahsia Ahsia
2 years ago
I have been going to this place for about 5 years now. They are simply the best!

Cindy Waters
2 years ago
I just had my regularly schedule cleaning at Smile loft Glen Burnie 2/4/22. The office is pristine with great music. The front desk duo were friendly and attentive. The automated temperature detector is very cool. The Covid checklist was short and precise. My hygienist, Charmaine was awesomely gentle, informative and entertaining. :) THANK YOU.

StrongCurvyFit Fitness, Family & Wellness Advocate
2 years ago
I had no problems at Smile Loft Dental (Glen Burnie) for the past 6 years, until they hired a new Office Manager Karen. For some reason the young woman seems more in love with her title than actually doing the billing properly and treating all patients with the dignity and respect they deserve and PAY for. My first BAD dental experience occurred Aug/Sep when it became clear that a root canal was necessary. Instead of processing my insurance first to get an estimate of benefits as had ALWAYS been done - I was informed (while I was in the dental chair, teeth open and exposed) that I would need to pay $2K or take out a loan. When I questioned Dr. Reddy, she kept saying I "was confused", and when I persisted in knowing the full cost and treatment plan before continuing, I was shuffled to Karen. I refused and informed Dr. Reddy, Karen and the Dental Assistant that it was NEVER done this way before. As if that wasn't bad enough, Karen just kept saying that she was the Office Manager and that they would "do me a favor" and create a payment plan of 4 pays of $502. This still DID NOT SEEM RIGHT - BECAUSE IT WASN'T. Despite being in horrendous pain, I decided to contact my Insurance, and do a 3 way conference call. It became evident that Karen was NOT billing correctly, as she got increasingly rude, impatient and flustered - she had NOT even submitted the codes for an estimate; she continued to try to get me off the line to which I refused until the billing was done correctly with the Insurance Rep guiding her through. After the insurance was processed I only owed $600 NOT $2K - BIG difference indeed. In what seems to be retaliation, I could not get a hold of the Dentists to get pain relief or antibiotics for 6 hours. When I finally did reach the Dentist on call (Dr. Reddy) she just kept minimizing my pain, and yet for some at the same time trying to prescribed me Percocet, to which I refused as Im allergic, she still just kept trying. Question is why would you prescribe meds that a patient is allergic to? To be clear once I was finally scheduled to be seen days later in EXCRUTIATING pain - it took 2 courses of antibiotics, a steroid, and Motrin and Tylenol ariund the clock to be NORMAL without pain and swelling. After this incident, I reached out to Dr. Rai directly about the lack of proper billing practices and BLATENT rudeness and indifference to patients pain. To which he stated that "Karen was a good person" my reply being that whether she was a good person or not - SHE WAS NOT PROFESSIONAL, and NOT a good look for his brand. Things just kept getting pettier..... Every time the teeth continued to give me problems I was told that I was just sensitive, until it was discovered that the nerve was still exposed and had to be addressed by sealing the teeth 3 additional times as the temporary bridge was rubbing off the enamel. Instead of following the Dentists recommended treatment and schedule, Karen took it upon herself to crumble and throw away the note, and push the appointment out 2 weeks FURTHER away - until I demanded to be seen on the date the Dentist recommended 2 days out. To add to the DISRESPECTFUL, CHILDISH and UNPROFESSIONAL behavior - Karen then proceeded to call me by my first name, as if to be condescending. Fast forward to November, Dr. Douglas made jokes again about me being sensitive and became very different and shifted me to another Dentist without explanation all the way in Landover. Oddly enough this happened after she suggested my husband and her take a selfie in the Dentist chair - strange indeed. Upon again being forced to do a 3 way conference call (after being given the run around by Smile Loft) the Insurance stated to Karen (who felt the need to tell us that she was the Regional Manager), she failed to send the X-rays they request OCTOBER 19 - a WHOLE MONTH AGO! Ironically she then said she would send them over and that it only takes a few minutes. So why would it then take a whole month to do your job? Save yourself the trouble- NOT the caring Dentistry it used to be.

Juel Barth
2 years ago
Bad office staff they dont call back they cant get thier appointments right and inconsistent. They did a CROWN on one tooth made a temp its been 2 months still no word back then the permanent crown was in. Now the temp. Came off and no call back after i said i did it fixed......

Sam Qureshi
2 years ago
Best dental clinic and Dr Rai is the BEST Doc in town hands down, prompt service, no wait, very professional and what more to except than that he saved my 12yrs old root canal tooth with a retreat which in most cases is an extraction and implant. Very courteous and polite staff with amazing service. Thanks Dr Rai once again..

Michael Moore
2 years ago
I was seen very quickly after arrival. The appointment was for cleaning and a check up. It was completed quickly and painlessly. All precautions were in place and followed completely.

Kristen Mullins
2 years ago
I love how modern and clean the office is! Plus the staff is always so kind and helpful!

Muhammad Abdullah
2 years ago
Worst experience ever they don't care about patient

Eisha Rashid
2 years ago
Very bad experience worst experience of my life if you guys wants to life a long and happy life than keep away from smile loft Glen Burnie

Rhonda Winters
2 years ago
Outstanding hygienist. Great job Jordan, Brandy and Brandon