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Laura Morel
a year ago
I've been coming here for a few years. At first, it was a great experience. But lately, it's been incredibly difficult to get anyone at this office on the phone to schedule an appointment. I recently had a filling replaced here and when the filling was too high and I was in pain the next day, I had to plead with them to please let me come into the office to have the filling corrected. Now I'm seeing a new dentist and despite multiple calls to their office, they have yet to send over my xrays from this year. Really poor communication overall.

karen cole
a year ago
I look like Cindy loo who from Dr. Suess. My whole half face is swollen. Reporting to all. Not an expected complication from filling a cavity. If allergy to local anesthetic would be systemic. Cellulitis, maybe. From dirty equipment. Whole will be reviewed and accountable.

Peter Naples
a year ago
I normally erase ads that show up in my mailbox, but Smile Design made me an offer I could not refuse: A complete examination and set of X-Rays for $49. My health insurance does not cover dental so any work I have done is completely out-of-pocket. Ky the dental hygienist was quick, efficient, and patient (I am a horrible patient for ANY medical or dental procedure). The X-Rays were all digital and showed up immediately on her computer screen. After the X-Rays were completed the dentist came in and examined me while Ky took notes. Ky then made a printout with all the recommended and necessary work I need done and explained them to me along with the prices for each procedure. I have never had a dental appointment where everything was explained so thoroughly. ALL my questions were answered in easy to understand terminology. I am not sure if the prices for the various procedures are competitive or not, but now I have a list of procedures I need done and can shop around. If their prices ARE competitive I will gladly have them perform the work.

Thomas Durbin
a year ago
After visiting this dentist office twice and getting too Impressions made I had a visit on October 4th 2022 thinking it I was going to be test fitted for my new dentures lo and behold they wanted to do another impression because for the second time now they are the lab screwed something up I don't believe they know what they're doing or how to do it. I won't be back

Miguel A Padro Cruz
2 years ago
The whole staff is very caring and so professional that you feel like your in heaven. They treat you right. And are very thorough with the procedures and instructions. Great job everyone God bless you all.

calvinetta hayes
2 years ago
Very nice

Paul Pavlyshin
2 years ago
Disgraceful. My crown was poorly prepped by the doctor, then poorly affixed by a bumbling helper. It was reaffixed (by the doctor this time at my insistance) three months later. His handiwork fell off 2 months later. I went to a different dentist and paid nearly $1000 to have it entirly reprepped and redone, but at least my tooth was saved.

Nadya
2 years ago
I have called and called during business hours and left two voicemails and nobody will return my call. I have a chipped tooth and this has been my dentist for the last 3 years since I moved to the area. I guess they don't want my business anymore. I do not advise working with a company that does not have reliable customer service.

Nev Lieslu
2 years ago
Does not accept MCNA DENTAL-MEDICAID

Mary Randolph
2 years ago
Very nice and very helpful and very friendly

Tahisia Scantling
2 years ago
They just lost a client! They have a SIGN that clearly states you will be charged $50.00 if you don't show up for your appointment! I made an appointment 3 months ago. When I showed up for my appointment, ON TIME, which by the way is about a 20 min drive, to only find out they had canceled my appointment. They said the appointment has to be confirmed...Really,...but the signs says you will be charged for missed appointment! I will definitely be looking for a new Dentist!

lannette thompson
2 years ago
Went in to start Dental treatment with my insurance plan. Received only exam and x-ray was charged nearly $400. 00. Insurance paid $109.00. was left owing the rest and have not gotten any dental work. I have called and called to ask about charges. This was in network of my Dental plan. Have not heard from anyone. Telephone keeps ringing. Had no problem when I was calling to get the appointment.

David Malone
2 years ago
Amazing dentist and support crew! They are honest hard-working and they get the job done efficiently. This is what people want I am so happy that we chose this place for our family dentist. On my second appointment with a crown for one of my molars they replaced it faster than an oil change! Amazing service with a smile. Highly recommend!

Iveta Gibbs
2 years ago
Everyone was great! I was a "dental coward", but my second visit ...i looked forward to my third. The entire office worked together, the atmosphere was warm and inviting. It helped a me get over the fear of entering into the dentist office. Thank you all ...especially "Dax" ! :)

Michael Dunworth
2 years ago
Poorest customer service experience in dentistry. I have been in contact with this office since October 2020 about a false bill. Jennifer the regional manager quit and didn't do her job so now we have to talk to a new round of people. After talking to the new girl Jessi we were told a bunch more lies. Wow I didn't realize dentalplans.com was insurance???? Do yourself a favor go go somewhere else.

michael dunworth
2 years ago
Don't go here! They will screw your billing up and not fix it. They don't know what they are doing. They have done it someone else I know too.

Bill Camarda
2 years ago
I am only writing this review because I got an email asking me to come back for a visit. Never would I ever go there again. When I went for one of my two cleanings allowed by my plan they took full mouth xrays then told me they want to replace all my fillings, bridge and crowns that I had and presented me with a $12,000.00 bill and would not even do the cleaning unless I paid $200 for it even though my plan covers two deep cleanings a year. This place is a total, dishonest rip off. The office is so small everyone waiting there herd the whole ridiculous conversation. I ran out of there and complained to my insurance company. You have been warned!!!

claressia williams
2 years ago
5 star across the board

Vanesa Thai
2 years ago
Every staff member from the time I walked in and out has thee best customer service, Dr was great and everyone answered all my questions! I felt safe and happy with the service

Talia Carpenter
2 years ago
Update: I'm changing the amount of stars due to scheduling..appointments have not been on time for my last two visits. For the first visit, I sat in the waiting room for about 30 minutes, was moved to a chair and waited nearly 45 min to an hour extra to be seen. This time, I left 30 minutes into my appointment because I had not been seen and needed to get back to work. I'm super disappointed and will be changing dentists. Customer service was great as usual but my time is no longer taken into consideration. 2019: Absolutely LOVE Smile Design! Always on time, courteous and fantastic service!