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Sabfran
a year ago
Nasty and unprofessional staff. Please find yourself a different office. I scheduled a first time appointment for 28th of October, the nasty individual who does front desk scheduling put it for October 31st. When I addressed her on that, she said it's already done what are you going to do about that because I won't stay on then phone with you and slammed the phone. The appointment was for my friend. They want us to support black own businesses in our neighborhood but only in such neighborhood they would tolerate nasty things like that female that answered. The service isn't free so please go elsewhere for your money. I don't tolerate such behavior from any business. I went to a dentist myself in bayside and the treatment was surreal. I asked that nasty thing to send me the paperwork via email because the patient doesn't speak English, she said she has to come and pick up the paperwork because our office do not email but yet on the form it requested the patient email. I thought the office didn't use email? This is 2022 what business doesn't use email. I called yesterday to pick to up the forms as she suggested and called again and left a voice message stating that I found it unusual no one called to confirm to please call back as soon this office open, no one called back. Two opportunities came up to identify the mistake and no one picked up. The name of the nasty lady is Danielle, at least that what she called herself. I called back and asked, were you the the person who slammed the phone on my face she replied with great joy " YES I WAS OH YES". I wonder what her relationship is with the business owner because she's a disadvantage for the practice . She need to consider becoming a correctional officer. She won't get far in life, she will always remain a secretary at that office.

Terry Nash
a year ago
Dentist are never in

Claude Guillaume
2 years ago
Set an appointment and when i call back to reschedule they said i wasn't even in the system. No clue where the lady i talked to put my information. Good thing i had to reschedule or i would've showed up just to find out i wasn't even put into the system

Sue-Ann Phyars
2 years ago
My first visit here was amazing, the dentist here explains everything clearly so you understand, the front desk staff was very welcoming and I got everything taken care in one visit, I highly recommend this office

Geraldine Rivas
2 years ago
Dr Tilis and his assistant Natalie are absolutely phenomenal. This is hands down the most welcoming dental office I have been too, Dimitry and the rest of the staff are amazing . This dental office has become the new family dentist. Highly recommend.

Mario Delgado
2 years ago
The staff in this office does an amazing job at making you feel welcomed and comfortable. They took care of me from the moment I walked through the door.....they were patient and thorough with all the dental work I needed done. Shout out to Demetrius, Natalie and doctor Tilis. I 100% recommend this place.

Raymond Warren Sr.
2 years ago
I would like to thank Dr. Tilis, Dmitry, and everyone at smile crafters for helping me restore my teeth. Dr. Sam placed 4 implants in my mouth and dmitry the finance manager helped faliciate my dental treatment. The girls in the front made all my appointments seamlessly and I recommend smile crafters to anyone looking for highly trained doctors and support staff for all their dental needs.

JOyce Dhana
2 years ago
I had the most amazing experience with smie crafters. I had my smile restored at smile crafters bu Dr.Mor. dmirywas very informative and aboutmy dentalbenefits abd outofpocket costs.ihighly recommend thi ofice to evedyone. The receptionists were very friendly. The hygienist was very good. Hjhgly recommends

Kesha Ashman
2 years ago
Dr. Ehsan was amazing. I have very bad anxiety and they were very patient with me.

Kevin L
2 years ago
Dishonest place that will tell you one thing then do another. Went there to have approved work that was covered by my insurance only to have the wrong dentist listed on the documents submitted to my insurance. Call numerous times only to have the receptionist be rude and deceptive claiming either the office manager DEMETRIUS was either not there or will not discuss there error over the telephone. Eventually I was able to speak to him directly only to have him lie to me claiming to have submitted the correct info to the insurance company but once again this was a lie....STAY FAR AWAY FROM THIS PLACE!!!!!

Rhonda B
2 years ago
If you need surgery get a second opinion elsewhere. They try to force you to get PRP procedure done and state that your insurance doesn't cover it. They use a scare tactic and tell you that you can choose to not do it but it will affect the nerve. I was told to do the PRP procedure because it was so called risky to remove my wisdom teeth and guess what, they were telling someone the same story in the next room. I told the office manager that I was not paying out of pocket for this procedure since my insurance didn't cover it and he offered the installment payment plan to cover it. Also, he came up with the quote for the procedure on the spot by jotting down some numbers on a paper and it was a pretty hefty number around $4,000 to be exact. It's sad that these people are preying on minority communities like this and some people don't know when to walk away because they trust these so called medical professionals. The conclusion is, go somewhere else.

Samiul Haque
2 years ago
becareful people !!! about their any kinds of contract which is not covered by insurance !! they tell you one price and after some days they asked you which would be unbelievable for you !!! say example: they asked for you $4000 for two sitting for complete the work. then they take your $3000 dollars take for your 1st sitting & for convince they will tell you $1000 you will give them on 2nd sitting. when you will go for 2nd sitting they will tell ; you need some more work for your teeth & price will be very much different which is really unbelievable !! people are there especially Dmitry & Kia are two faces!! one of receptionist attitude is also very rude & I just forgot her name! my suggestion please don't go there!!

Natahanelle Nexil
2 years ago
Smile Crafters is a very good place. doctors and staff have a lot of patience with their patients. God bless them

Jean Tanis
2 years ago
The staff are friendly. The facility is very clean. The office manager went above and beyond for an issue that I was experiencing.

Kacper Jarecki
2 years ago
I love the service here. It's super quick, everyone is super nice, and they take my insurance! I make sure to come every 6 months for a cleaning and x-ray during my lunch break at work and I never come back late =)

abo levi
2 years ago
Amazing dental office! The front desk and doctors are so professional. In particular, David the hygienist is so thorough and gave me such an amazing dental cleaning. I was very nervous but david made me very comfortable. The best cleaning ive ever had.

Kashif Choudhry
2 years ago
Horrible experience. Hygienist was too aggressive during the cleaning process, afterwards the dentist dropped in for 30 seconds. Looked at my X-rays and informed me that I have two broken teeth, which was a surprise to me because I never had a broken tooth in my life. Later they figured out that she was looking at the wrong patients X-ray. After pulling up my correct X-ray, the doctor failed to comment on it and did not inform me if it looks normal or otherwise. Furthermore, I was there due to a food trap issue with my left lower wisdom tooth. Doctor did not bother taking a look at it and left the room. I was asked to have my tooth removed by the office manager, who is not a dentist. Additionally, The dentist was doing a procedure in the room next to me, she left the procedure saw me for 30 seconds and went back to doing the procedure. This is bad patient care for me and the patient getting the procedure. I don't recommend anyone to go to this office. They ignored my actual issue which is causing me pain and discomfort. First thing I did after coming home is removed them as my primary care provider. I'll research and find a better dentist and I recommend that you do the same.

CHROME DAN
2 years ago
David (Hygienist) did a great job cleaning my teeth.. explains the conditions of your teeth thoroughly.. and he'll answer any other questions to the best of his abilities. Very honest guy

Anna Rahaman
2 years ago
Very incompetent

Pauline D
2 years ago
I went to this establishment after being treated very poorly elsewhere. The front desk staff, Melissa and Dmitry were very professional and friendly. Dmitry went the extra mile to explain everything to me regarding my insurance and other options. The Hygienist David was super!! He thoroughly explained everything to me, discussing the care I needed. He made sure I was comfortable during my cleaning and ensured that the process was pain free. Thank you Smile Crafters for making my visit a positive experience