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James Boyce
a year ago
Avoid this place. They recently shut down without warning, and have apparently opened up under new management. The new management refuses to refund $200(ish) dollars that they had overbilled my wife before shutting down, and yet they continue to contact us to re-set appointments as if nothing had happened. Go elsewhere.

D Browne
a year ago
After being satisfied for years, I wasn't worried when I didn't get a appointment reminder. I called that morning, and they said they had canceled and "tried to contact" me, although I had no phone message, or email, or 'missed call'. I had to reschedule over a month out and then didn't get a reminder again. So again, I called that morning but just got their answering machine. When I went down there, the office door was locked, and I could see that the lights were off. A nurse from another office across the hall came out and told me the dentist was closed all the previous week too with patients showing up, and no one knew what was going on.

Christopher Choun
2 years ago
I received an email that the office closed until further notice, after I paid $6750 for my Mom's permanent all-on-4 fixed denture. We couldn't contact them. The oral surgeon from OFSA-KS couldn't contact them. The lab (Medallion) that creates the prosthetic couldn't contact them. My Mom was left in a temporary denture for over 6 months. I paid another office to finish the same work I had already paid for. Shawnee Village was sold to new owners who will not refund me, but they made an attempt to schedule me for a cleaning as if i missed an appointment. Through our experience my mom had 3 different dentists from Shawnee Village handle her case which made it incredibly difficult to feel like the 10s of thousands of dollars was well spent.

Heather B
2 years ago
Update 8-22-22 a very nice, man answered the phone and was as accommodating as anyone could be under the circumstances. Apparently Jensen's practice was acquired through bank sale and they are scrambling to take care of all the people left in the lurch. I am unhappy with how it went down but do not recommend taking it out on the new staff/ownership. In late Spring 2022 I was contacted by the scheduler and told the practice closed suddenly and patients would be contacted with instructions to acquire records. I had been seeing the new female dentist after Dr. Jensen changed to an administrator rather than a practitioner of the business and had installed a new dentist billing under his name at the beginning of this year so this was a surprise. No contact thereafter. I called a few months later to try to find out how to best get records so I can continue my needed dental care and noticed the website is still active, appointment scheduling system still active, google listing states "confirmed by this business one week ago" and the phone system still answers with normal scheduling instructions in the message (I called after hours just to see if the number was still good). I cannot guess why but I see others saying they are non-responsive lately. I`m moving on to a better dental practice that is well-loved by the community and only hope they release my records. This is a sad continuation of unprofessionalism I experienced over the years from the front desk staff even though the dentists and cleaning techs were good. For this reason I cannot recommend anyone go here. There are too many great dentists and professional offices to choose from in the area.

Jeff Gaddy
2 years ago
Poor quality work from Jenson DDS. The rest of the staff was was great. Gave him a second chance to fix the problem and he was unwilling or unable.

Molly Jarrett
2 years ago
Ever since Dr. Jensen retired this clinic has started slacking. They cancelled my 6 months scheduled cleaning with no explanation. Sent me a text to confirm that it got cancelled. Tried calling the clinic to reschedule and left messages to be called back. No one ever called me back and it took several days of trying to call them before I was able to get someone to pick up the phone. They couldn't get me in for a month and a half after the original scheduled date of my cleaning. They stopped sending reminders. I forgot the time of my appointment but knew the date. I called the day before my appointment to ask the time of my scheduled appointment. No answer and no returned call. I've called at least 5 times this morning with no answer. I've been coming to this office for 15 years and after today I think it's time to find a new dentist office. It's sad because the staff here really used to be great. Clearly the morale has slipped since Dr. Jensen is no longer around to make sure things are running smoothly.

Robert Cook
2 years ago
Dr Rachel is Awesome...

Charles Smith
2 years ago
Always a good experience! My hygienist is kind and professional! Great service all around.

Bridget See
2 years ago
Super friendly staff!!!! would recommend to all.

Gregory Linden
2 years ago
Thse people are doing a very good job, properly & a in timely manner!. I like coming in here. Thank you!

Amy DeCoursey
2 years ago
Didn't have the same hygienist as last time so that was a unwelcome surprise. Did she quit or do they just put patients with whoever is available?. Dr shamed me for using floss picker tools instead of actual strings of dental floss. Also shamed me for not being on a strict 6 month schedule when they're the ones who rescheduled me to 7 months because my hygienist was out sick. Hygienist was apprehensive and timid with tools so maybe new grad? Idk. Not the best visit.

Angie
2 years ago
I really appreciate how much this staff goes above and beyond with my care. I actually look forward to finally being able to go to the dentist after years of being afraid to. Thank you so much for all that you do!

Bre Gearhart
2 years ago
Read the reviews here about insurance and the front desk and take note. When I called to schedule the appointment, I asked to verify insurance coverage BEFORE I asked for time off of work. They couldn't be bothered. They said I'd receive a packet to complete online. Then, I started receiving texts from an unknown number asking me to text my SSN to verify coverage. Completing an online, secure form is one thing. Wasting a person's time and then asking to text private details and then to call in again is unprofessional.

Elvi Ortiz
2 years ago
I am sooooo disappointed right now?. I had made an appointment for my husband coming up on 4/28/22 and we were called about rescheduling it. The dater we were given was mid September. This practice had always been more than exceptional with their service and when I called I was just told they were completely booked. No explanation whatsoever from receptionist. When I said, "Can I ask why so far back? Do you have staffing issues?" She said "yes". I told the lady we couldn't wait that long and she said I will try if we have an opening sooner. Then said, " Don't worry we will just go somewhere else". I didn't get an I'm sorry or anything. She just said, " Ok, thank you!" She abviously didn't care!! So disappointed as a loyal customer

Ron Holtorf
2 years ago
Always very personal and professional. My new dental hygienist, Matt, did a thorough cleaning job and provided helpful recommendations for dental hygiene. Doctor Karabas has wonderful bedside manners and gives me great confidence I'm getting superior service.

Michelle Gawith
2 years ago
Friendly office, friendly doctor, friendly hygienists.

Richard Cogswell
2 years ago
Friendly, on time service, dentist speaks to you answers all questions, I feel valued

Noah Ball
2 years ago
I would generally rather do anything with my day than go to the dentist, even bowling. That being said, Shawnee Village Family Dental makes it relatively painless. They compliment my grill when my grill don't deserve it, but it works. I keep coming back. Cheers to the dentist and hygienists that took care of me. I promise to start flossing more.

Randy Stephens
2 years ago
Highly recommend Shawnee Village Family Dental. I appreciate their level of service and professionalism.

Kevin Miller
2 years ago
I've been going here for about 10 years and they are great. If they weren't I would go elsewhere. Always kind, courteous and professional! I give them 5 stars only because I can't give them 6!