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Jennie M.
2 years ago
If I could give a negative rating I would. My son went to this dental office several times. My son is completely terrified of the dentist and did not cooperate very well 2 times (as in he just wouldn't open his mouth, he didn't act out otherwise) the second time we were there (about a year ago) my son was in a great mood but we were 5 minutes late. (My fault) and told we had to reschedule. So we left. 10 minutes later we get a call asking us to come back. Now my son is in a bad mood. the lady who took us back was very rude with my son and kept asking him questions he could not answer do to having A intellectual disability and autism. Which I had to explain to her more then once. Up until this point my sons disabilities had never been mentioned because he looks neurotypical and it hadn't been an issue. Anyway we ended up leaving and scheduling the appointment for another day. About 30 minutes after we left I get a call from the office telling me that I need to find a new dentist for my son because they "don't feel comfortable working on him" when I pressed for a better answer they said that he was unmanageable and should probably be put to sleep for future appointments which they can't do. This did not make sense to me. And still doesn't. He wasn't acting out. He wasn't rude or tossing a fit. He just wouldn't open his mouth. Which I said. Then I hear a woman in the background say "we are not fit to work on children like that here, just hang up" which made me very angry and upset. I told them that was unacceptable and if they have a problem working with children that are neurodivergent they should have something listed to that affect so that other parents don't run into the same problem there. The woman I was directly speaking to started apologizing for what her coworker had said but then the coworker just kept talking so I hung up. It was an awful experience.

Annette Beck
2 years ago
The dentist is wonderful. She's always on time, pleasant, friendly and caring. The staff is just as nice. I really appreciate Kendra- knowledgeable and willing to take the time to answer your question with great detail. I highly recommend this dentist practice!!

John Watson
2 years ago
I was recently looking for a new dentist and so I called this practice to get some information for cost and insurance purposes. The receptionist on the phone very friendly and knowledgeable and answered all my questions thoroughly. The reason I am only leaving 2 stars though is because what was being said in the background of the call was anything but professional and friendly. Someone was very clearly upset in the office and was using profanity loud enough that I was able to hear it. It was clear it was a worker there because they were ranting about a patient, I decided to look elsewhere for a dentist because I can't imagine being in that office and listening someone talk like while I'm already uncomfortable even being at the dentist in the first place. And I also don't want to be spoke to like that or have someone speak to me like that after I leave from my visit. If she talks in front of patients like that I can only imagine what is being said being their backs. I will not be putting myself in that position.

Connie Lucas
2 years ago
I ve been going to Dr. Christian for over 30 years. There have been a few times when I had a somewhat urgent dental problem. Most recently he stayed after hours so I could get in to see him to check my problem. He is very knowledgeable, pleasant and has an easy laugh.

Shelly Mato
2 years ago
Pleasant, professional, and very safe.

Annette Beck
3 years ago
The dentist is wonderful. She's always on time, pleasant, friendly and caring. The staff is just as nice. I really appreciate Kendra- knowledgeable and willing to take the time to answer your question with great detail. I highly recommend this dentist practice!!

Connie Lucas
3 years ago
I ve been going to Dr. Christian for over 30 years. There have been a few times when I had a somewhat urgent dental problem. Most recently he stayed after hours so I could get in to see him to check my problem. He is very knowledgeable, pleasant and has an easy laugh.

Shelly Mato
3 years ago
Pleasant, professional, and very safe.

John Watson
3 years ago
I was recently looking for a new dentist and so I called this practice to get some information for cost and insurance purposes. The receptionist on the phone very friendly and knowledgeable and answered all my questions thoroughly. The reason I am only leaving 2 stars though is because what was being said in the background of the call was anything but professional and friendly. Someone was very clearly upset in the office and was using profanity loud enough that I was able to hear it. It was clear it was a worker there because they were ranting about a patient, I decided to look elsewhere for a dentist because I can't imagine being in that office and listening someone talk like while I'm already uncomfortable even being at the dentist in the first place. And I also don't want to be spoke to like that or have someone speak to me like that after I leave from my visit. If she talks in front of patients like that I can only imagine what is being said being their backs. I will not be putting myself in that position.

Anonymous Anonymous
3 years ago
Update: In response to the owner, I would first like to ask when the survey was taken that concluded 97 percent of people find her calming? I was not included in this survey and if not all patients were ask to participate in this survey it would seem your information is inaccurate. The several people in the waiting room with me also expressed concerns about the dog and the distractions it caused. Secondly, when asked if the dog was being trained as a service animal why was I told no by the dogs owner but now you saying she is? Furthermore upon some research an animal who is not trained as a service animal yet should not be there until they have been certified which takes several years to complete. I understand that you would like to have your pet at work with you but being dishonest with loyal clients is not going to win you any points. When she is trained and calm then yes by all means she would be a great asset however, right now she causes more stress and discomfort. I am also letting you know that a formal complaint was made the pa dental boards about the issue as I know I am not the only one with concerns. Just because you can have a dog there does not mean you should. Your response to my concerns were dismissive and didnt resolve the issue of her barking and peeing in the medical office. So I felt more action was needed to resolve the problem. I have been a patient here for many years and have never had any issues before, however this last visit I had was horrible simply for the fact that they had an untrained and unruly dog running around the office the entire time I was there. I love animals but there are places I would prefer not to see them like for instances peeing on the floor in the middle of my teeth cleaning or barking while I'm trying to hear what the dentist is saying to me. I heard over 3 times during my visit from whom I'm assuming is the dogs owner(also a dental assistant) that "it is just a puppy" and that is exactly my point a puppy shouldnt be in a medical office of any kind unless it is a service animal which it clearly is not and when I asked if it was going to be the answer was no. It was unprofessional and unsanitary and my family and I will be looking for a new dentist for our next round of visits.

Anonymous Anonymous
4 years ago
Update: In response to the owner, I would first like to ask when the survey was taken that concluded 97 percent of people find her calming? I was not included in this survey and if not all patients were ask to participate in this survey it would seem your information is inaccurate. The several people in the waiting room with me also expressed concerns about the dog and the distractions it caused. Secondly, when asked if the dog was being trained as a service animal why was I told no by the dogs owner but now you saying she is? Furthermore upon some research an animal who is not trained as a service animal yet should not be there until they have been certified which takes several years to complete. I understand that you would like to have your pet at work with you but being dishonest with loyal clients is not going to win you any points. When she is trained and calm then yes by all means she would be a great asset however, right now she causes more stress and discomfort. I am also letting you know that a formal complaint was made the pa dental boards about the issue as I know I am not the only one with concerns. Just because you can have a dog there does not mean you should. Your response to my concerns were dismissive and didnt resolve the issue of her barking and peeing in the medical office. So I felt more action was needed to resolve the problem. I have been a patient here for many years and have never had any issues before, however this last visit I had was horrible simply for the fact that they had an untrained and unruly dog running around the office the entire time I was there. I love animals but there are places I would prefer not to see them like for instances peeing on the floor in the middle of my teeth cleaning or barking while I'm trying to hear what the dentist is saying to me. I heard over 3 times during my visit from whom I'm assuming is the dogs owner(also a dental assistant) that "it is just a puppy" and that is exactly my point a puppy shouldnt be in a medical office of any kind unless it is a service animal which it clearly is not and when I asked if it was going to be the answer was no. It was unprofessional and unsanitary and my family and I will be looking for a new dentist for our next round of visits.

Carly Houk
4 years ago
Had to wait over a half hour just to get my teeth cleaned.

Peppy Herriman
4 years ago
Great doctors and staff

B Scott Hefkin
4 years ago
Awesome people. Really care about me and my family.

Susette Herriman
4 years ago
As always my visit was great. Wonderful cleaning by Deb and good checkup from Dr Basco. Love both of the doctors and all the staff. There always friendly and accommodating.

Jane Brubaker
4 years ago
Everyone on staff provides excellent, patient friendly care.

Fen-Fen Lin
4 years ago
The appointment was always on time as usual. Dr. Christian was a very sincere and honest doctor, who won't do unnecessary treatment to patients. That's why I went to see him since he opened his office.

Pat Long
4 years ago
Great dental office. Friendly, efficient staff .

Robert Laird
4 years ago
Great staff and very friendly, excellent dental care and work, love these folks

Caroline Madrigal
4 years ago
Wonderful staff and dental care. Makes going to the dentist not so bad.