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Yvette White-johnson
a year ago
Everyone was respectful and kind and was on time.

Eric Folden
2 years ago
Everything dentist office should be.. The staff is very professional and personable..makes going to the dentist easy.

Deborah Waters
2 years ago
Appointment went well with the hygienist. A dentist was not in the office today.

Matthew Santerre
2 years ago
This place should be way higher than 3.5. The receptionist Robin (Robyn) is always on point and the hygienists are second to none. Each dentist I've seen has been cordial and thorough. They'll even change the elevator music to classic rock upon request. 10/10.

Kim Hackney
2 years ago
Registered online before my appointment very easy and seamless. On arrival the front office were very friendly, efficient and helpfulI, I was seen immediately. Dr./ Dental Hygienist went through my medical history and medication, genuinely showed care for my health. Explained procedures performed, condition of my teeth and gave recommendations. Very friendly, knowledgeable and professional. From my personal experience I 100% recommend this dental office.

Calvin C.
2 years ago
I had a wonderful experience at the office today. I had my teeth cleaned with zero issues.

Shawna Johnson
2 years ago
Always great service & the staff is wonderful!

Kerry C
2 years ago
literally LOVE the entire staff. highly highly recommend this office

Tim Dunn
2 years ago
The staff is awesome and knowledgeable

Monica Cosby
2 years ago
Office management in Mechanicsville has definitely changed over the last few years & not for the better. I have confirmed my last 2 appointments via their text, just to arrive there for them not to find my appointment anywhere in their system. Last time, I was rescheduled for another day, they then called me a few days later & cancelled, stating the Dr. would not be in the office at that time. Also, my sister went there & billing sent the bill to her spouse, whose not even on her insurance plan. 1 of my sons went for his appointment & waited for almost 2 hours before being seen. Quality Service does not exist at this office with the only exception being Robin at their front desk. Robin goes above & beyond with her work, but unfortunately it's not enough to keep me & 8 other family members going to this office.When the head dentist retired, the office work quality started to go down & has worsened with time.

Tim Dunn
2 years ago
Very helpful, and care about you.

Rob N
2 years ago
Yes, it is difficult to get anyone by phone. However, I walked in this past Tuesday and had an appointment scheduled today. Great experience from Linda and Dr. M. Accepts my primary and secondary insurance. Cleaning was painless and effective. If you can adapt and walk in to schedule appointments, you'll have a great experience, too.

Jonathan Martin (bangletiger24)
2 years ago
I am brand new to this dentist and the receptionist area is very busy with a lot of things going on at the same time. What I found is most important is how friendly all the employees are. Fantastic people and fantastic experience.

susan bishop
2 years ago
This office does not answer the phone nor return messages. I've been calling for 3 weeks with no resolution. There is NO continuity of care since every time I go I get a different dentist. I just spoke with my insurance company and found out no one bothered to file any pre auth as promised 5 weeks ago by the girl at the front desk. God help you if you have a true emergency. I have stuck with this clinic for over 13 yrs but there is no customer service provided here...time to move onto someone may actually care about outcomes.

Anastasia Dillon
2 years ago
Constant change in staff and dentists. This time I left this practice and went somewhere else. Prior to that, I have been calling to get an appointment. I called 9/30 (left a message), 10/1(left a second message), 10/4, and on 10/5 I had called 4 times, hoping to get through. This final time I actually went to the location to see if I can get an appointment. I made the lady at the front aware that I've been trying to reach them to get an appt. her response was "we weren't here". I then asked her for how long was nobody in the office ? Because I have been calling for a straight week and left messages? My questions weren't clearly answered, she was rather rude and pushy and annoyed. I then told her not to worry about the appt that I'll be going somewhere else. It wasn't till then she said she's been the only one here and is doing her best to get back to everyone? Not a good experience.

Linda Mahovtas
2 years ago
Staff shortage, longer wait time.

Debbie Ernst
2 years ago
Great job! Friendly! Every filling stays in. They know exactly how much insurance will cover and how much you owe ahead of time. Professional and Clean office. Going to them for 5+ years and understand Syjogrens syndrome

Joe
2 years ago
Knowledgeable staff. Kind experience. Explained and showed in detail what she was doing and why.

Robin Strange
2 years ago
I was highly impressed with the warmth and caring provided me at Sam English, D.D.S. The staff were most professional and succeeded in making my visit a very relaxed and pleasant one.

Shannon Crowe
2 years ago
I had a great experience! Highly recommended for all your dental needs. Very caring and understanding staff