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Jo O
2 years ago
Horrible place, will lie to you about appointments and what can be done during that time. Spread a one appointment into two so they can bill the insurance twice. The office manager is particularly rude. Do not go here!

John Gharineh
2 years ago
********BEWARE************* DO NOT COME HERE, THEY WILL RIP YOU OFF

Christopher Gray
2 years ago
The best experience I've had at a dentist! Everyone was friendly and professional. The office itself was a very pleasant space. Dr. Mar is a pleasure to work with, very knowledgeable and did a great job on my fillings!

Delia San Pedro
2 years ago
Really bad service:! The staff lost my broken cap (special zirconia) to send to lab! They didn't acknowledge their negligence and didn't apologize for losing that expensive cap in order that lab could match it! I had to go to the lab (risking my health dealing with another person during the pandemic) so the lab staff could match my front tooth! It was about 15 miles from my place! The inconvenience they put me through including going back to the dental office about three times for them to re-glue the temporary tooth which keep on falling off. This situation made me feel insecure and embarrassed not having a front tooth particularly when I had to meet virtually with our community group! Unbelievable! They even made me come back several times for a dental examination cuz they didn't do one when I was there! Dr. Ontiveros isn't a good dentist neither a friendly one cuz he's gloomy and seem to be too tired to be doing his work! The office has scheduled me about 11am Fridays, and it drags until end of the day by 2pm their closing time!!! Really disappointed with the service...seems that they really don't care about their patients! I'm going for my last draw for an examination this week! If they are still uncaring about their patients, I would have to change dental office next week! I hope this helps you in choosing your family dentist. I need one who is really good, competent, effective, efficient, caring, friendly, responsible, and affordable!

Miggy Amascual
2 years ago
I had my deep cleaning yesterday and it's a nightmare. I was in pain the whole process. The anesthesia didn't work. I have headache after the procedure and until now. The Lazer is the worst thing. It's painful and I don't know if I really needed it. The hygienist is not friendly, even she knows I am in pain she just keep giving me anesthesia without talking to me. Over all I will never come back to this place.

Christopher Gray
3 years ago
The best experience I've had at a dentist! Everyone was friendly and professional. The office itself was a very pleasant space. Dr. Mar is a pleasure to work with, very knowledgeable and did a great job on my fillings!

Delia San Pedro
3 years ago
Really bad service:! The staff lost my broken cap (special zirconia) to send to lab! They didn't acknowledge their negligence and didn't apologize for losing that expensive cap in order that lab could match it! I had to go to the lab (risking my health dealing with another person during the pandemic) so the lab staff could match my front tooth! It was about 15 miles from my place! The inconvenience they put me through including going back to the dental office about three times for them to re-glue the temporary tooth which keep on falling off. This situation made me feel insecure and embarrassed not having a front tooth particularly when I had to meet virtually with our community group! Unbelievable! They even made me come back several times for a dental examination cuz they didn't do one when I was there! Dr. Ontiveros isn't a good dentist neither a friendly one cuz he's gloomy and seem to be too tired to be doing his work! The office has scheduled me about 11am Fridays, and it drags until end of the day by 2pm their closing time!!! Really disappointed with the service...seems that they really don't care about their patients! I'm going for my last draw for an examination this week! If they are still uncaring about their patients, I would have to change dental office next week! I hope this helps you in choosing your family dentist. I need one who is really good, competent, effective, efficient, caring, friendly, responsible, and affordable!

Miggy Amascual
3 years ago
I had my deep cleaning yesterday and it's a nightmare. I was in pain the whole process. The anesthesia didn't work. I have headache after the procedure and until now. The Lazer is the worst thing. It's painful and I don't know if I really needed it. The hygienist is not friendly, even she knows I am in pain she just keep giving me anesthesia without talking to me. Over all I will never come back to this place.

amy olsen
3 years ago
I had a cleaning done today and they neglected to tell me that I would have to pay for this visit? They told me after I got my teeth cleaned that insurance only pays for 2 cleanings and that I used that up! If I would have known I could have just rescheduled for next month Jan 2020. Please resolve this issue for me.

iStoreGoods USA
3 years ago
Beware!! Do Not go to this office. the hygienist is very rude. The schedule me for cleaning, but she refused to clean my teeth. They try to sell me other services. They called me in the morning and confirmed my cleaning appointment, but when I get there hygienist {Naz} was complaining regarding of the cleaning time. The supervisor was really rude and she kick me out of office, honestly, his the first time in my life. I had such as this experience . The doctor was ok, he checked my teeth and he recommend things, After I have issue about my cleaning, the supervisor does not let me to talk with the doctor, so I do not know why he let the staff to do this. I wanted to do just regular cleaning but they pushed me to buy deep cleaning base on hygienist recommendation, remember she was not in the good mood from beginning to cleaning at all maybe she had some plan to leave office sooner or poor thing was ???? After 27 years, I have not had such as bad experience with dentist office like this or other doctors. it does waste my time and after two hours, just nothing. I was crying ,while I was leaving the office because it was totally disappointed and disrespect and so on ... Please do not go. I called insurance and opened a case, will see ...

amy olsen
4 years ago
I had a cleaning done today and they neglected to tell me that I would have to pay for this visit? They told me after I got my teeth cleaned that insurance only pays for 2 cleanings and that I used that up! If I would have known I could have just rescheduled for next month Jan 2020. Please resolve this issue for me.

iStoreGoods USA
4 years ago
Beware!! Do Not go to this office. the hygienist is very rude. The schedule me for cleaning, but she refused to clean my teeth. They try to sell me other services. They called me in the morning and confirmed my cleaning appointment, but when I get there hygienist {Naz} was complaining regarding of the cleaning time. The supervisor was really rude and she kick me out of office, honestly, his the first time in my life. I had such as this experience . The doctor was ok, he checked my teeth and he recommend things, After I have issue about my cleaning, the supervisor does not let me to talk with the doctor, so I do not know why he let the staff to do this. I wanted to do just regular cleaning but they pushed me to buy deep cleaning base on hygienist recommendation, remember she was not in the good mood from beginning to cleaning at all maybe she had some plan to leave office sooner or poor thing was ???? After 27 years, I have not had such as bad experience with dentist office like this or other doctors. it does waste my time and after two hours, just nothing. I was crying ,while I was leaving the office because it was totally disappointed and disrespect and so on ... Please do not go. I called insurance and opened a case, will see ...

Al
4 years ago
Horrible here!! My wife comes home crying in such pain, terrible

Harry Sacks
4 years ago
I never write these, but I have to give credit where credit is due. Been coming here for years and like the staff, but I was really impressed this time. I was waiting for my wife to get done with her cleaning and couldn't help but overhear another patient. I guess the lady had lost her former insurance and didn't know her new insurance. The receptionist Rylie was trying to help, but this lady was downright rude. She didn't even know who the insurance company was yet alone any of the plan details. She yelled at the insurance guy JP because he couldn't just magically pull the information from thin air. JP was calm, cool, and professional. I would have lost it with this lady, but he was great. Kudos man.

Lr Ritt
4 years ago
Dr Stern is the best. Just had All-on-4 surgery yesterday. It took longer than anticipated due to the small size of my mouth. Dr. Stern did such a great job. She is very professional and very caring. She is just as conscientious as Dr. Jeffrey Kapp, who was my dentist for 30 years.

Riley Lambertsen
4 years ago
Great, quality dental practice. Every time I walk inside, the entire staff make me feel so welcome and truly appreciated. I always pester them with questions about dental hygiene and procedures and they never rush their responses. The dentists and hygienists always take the time to fully explain each procedure to me so that I feel comfortable. I cannot recommend them enough. Plus, I love the keurig coffee bar in the waiting room!

Stacy Baker
4 years ago
I've been coming here for years now and wouldn't take my family anywhere else! Even my dental-phobic husband will go in to see Dr. Stern willingly and that is no small miracle! The staff is absolutely wonderful. I love chatting with Riley up front while the kiddos get their teeth cleaned. Plus the make your own coffee bar in the waiting room can't be beat! I always recommend this office to friends.

Dana Bloemhard
4 years ago
OMG thank you so much to all the staff at Rancho Niguel Dental!!!!! I am new to the area and chipped my front tooth on Friday! It was so painful and I was FREAKING OUT!!!! I was almost hysterical on the phone, but Rylie got me an appointment right away. The dentist was so nice and did absolutely beautiful work! No issues with my insurance at all. I know I will be coming back for years to come! Thank you, thank you, thank you!

Evan Olbricht
4 years ago
Tries to upsell on everything.

Christian Mandeville
4 years ago
Dr. Phill Gendrau is one of the best dentist I've ever had in my whole life he's honest and kind and he always does a great job on my teeth I do not need to go anywhere else after I've had some bad experiences with other dentist I recommend going here to all my friends