Dr. Reed retired in the summer of 2013. He has truly beenmissed since he left by his patients, his staff and myself. We wish him and Nancy all the best going forward! Below is a letter that Dr. Reed wrote to his patients before leaving our office.
I've had the pleasure of calling Potsdam home for the last thirty-three years. On July 2, 1980, I arrived in Potsdam with all my worldly possessions packed into my little car to join the practice of Dr. Murray Mintz at 83 Market Street. In the intervening years, I met my wife Nancy, and together we raised two great kids, Mallory and Scott.
I've been fortunate to tend to the same patients from childhood into adulthood. I've worked with the same staff since I started in the office, and most of the people I hired are still here. The office has been remodeled many times, and in its present incarnation, the Potsdam Center for Innovative Dental Technologies, contains state of the art equipment.
My greatest satisfaction came from the people I've had the pleasure of working with over the years. By working side by side with a group of bright, motivated, and curious individuals, it forced me to become the best dentist I could be, for my staff is as knowledgeable as a dentist, always sitting next to me and judging my work. I know that a contented staff translated into a happy patient and a harmonious work environment.
My children have both relocated to the West, my son in Denver and daughter in Tucson. I've chosen to move closer to where they live, so am going to retire. In 2009, we welcomed Dr. Aaron Acres to Potsdam and the practice, and it has become a successful union. Dr. Acres is a fabulous dentist with aterrific chair side manner, and will continuethe tradition of excellent dental care in a comfortable environment that patients expect when they arrive at 83 Market Street. My wonderful staff will continue to work with Dr. Acres.
It's more the exception than the rule to have only one job for their entire career. I am humbled by the trust that has been given to me by the great patients of this practice, and appreciate all the North Country has offered me over the years. I feel I've ridden my bike on every paved road in St. Lawrence County. There are new roads for me to explore in Colorado and Arizona. As I cycle off, a part of me will always remain in this building, and I am secure in the knowledge that Dr. Acres will continue to provide fine dental care to our present and future patients.
My main objective is to make each patients visit as easy and pleasant at possible. With our expertise, advanced technologies, experienced team members and a desire to treat our patients like family, we are able to deliver quality dental care in a relaxed and friendly setting. We love to laugh and have fun at work, yet we also take dental care seriously and will provide all of our patients an opportunity to achieve proper oral health.
I graduated with my Bachelor of Science from the University of Miami in 2001 and completed a post baccalaureate program in Nutrition at the University of Florida in 2003. In 2008, I earned my DMD from Nova Southeastern University College of Dental Medicine and then completed a General Practice Residency at Faxton-St. Lukes Hospital in Utica, NY in 2009. Since the completion of my residency, I have enjoyed workinghere at the Potsdam Center for Innovative Dental Technologies. I have also continued my education by taking various continuing education courses in advanced dentistry in order to provide my patients with excellent, up-to-date dental care. Being available to my patients after hours or on weekends in the event of an emergency is an important part of my philosophy as a family dentist.
I was born in Glens Falls, New York and I grew up in Stuart, Florida. My grandparents, Gerald and Jean Acres had a farm in Madrid, New York where my dad Gary and aunts Connie and Donna grew up. Family ties and summers spent in Parishville, NY as a child have brought me back to the North Country. I enjoy spending time with family, friends and raising my twowonderful children Hayln and Willow. In my free time, I enjoy beingoutdoors includinghiking,camping, kayaking, fishing andhunting.
I have been at Potsdam Center for Innovative Dental Technologies for 21 years. As a dental hygienist, I provide a needed service to all my patients. We have shared stories, laughter, pictures and even tears all while cleaning teeth. We have seen children grow into adults and bring their own children into our practice. I have learned so much from my patients that without them, it would not be a practice.
I've been a member of this team since 1987. I work at the front desk and perform a number of duties. Everyone at the Potsdam Center for Innovative Technologies has worked here so long that we are like family. One thing our patients always comment on is they like seeing the same friendly faces when coming to our office.
I joined this practice in 1985, starting out as receptionist, moving into an assisting position, and becoming NYS Certified in 2002. At Potsdam Center for Innovative Technologies, I feel that I am in an environment where I am constantly learning and keeping up with the newest dental technology. The office atmosphere is warm and inviting and everyone here has such a close relationship with one another that it feels like family. Being a people person, I enjoy interacting with the many patients that walk through the door and look forward to the individual challenge that each day brings. I truly appreciate being part of this awesome team!
I am cross-trained as an assistant and receptionist. I found myself interested in the dental field at an early age having undergone dental treatment as a little girl with Dr. Reed and most of our current staff. I am proud to be part of a team that holds close relationships with each other and with our patients. Our office offers a fast-paced, up-to-date atmosphere that is also warm and inviting.
I am a Licensed Dental Assistant. After working in this practice since 1994, I can truly say I enjoy my job. I assist both doctors in various clinical procedures, charting, X-rays, lab work, and numerous other duties. What I enjoy the most are the relationships that I have established with our patients and my fellow co-workers.
I am a Registered Dental Hygienist, graduating from Onondaga Community College in 2001. I've been working in this office for almost three years as a part-time hygienist. I enjoy working with both Dr. Reed and Dr. Acres and the rest of the team. It's very rewarding and fun to help people attain great oral health.
I am one of the newest members of our dental team joining the practice in 2014. Since then, our team has become like a second family to me. I started working at the front desk as a receptionist and have since been cross-trained in assisting Dr. Acres with the many procedures we offer. One of the things that I enjoy most about my career is having the opportunity to get to know all of our outstanding patients.
I graduated from Massena Central and now reside in the town of Norfolk. When I am not working, I spend time with my lovely daughter, friends, and family. Reading and music are just a couple of things I enjoy.
I joined Dr. Acres and his team at Potsdam Center for Innovative Dental Technologies in Dec. 2017. I am a 2002 graduate from Hudson Valley Community College. I take pride in providing dental education and comfort care to my patients to provide them optimal professional dental care and knowledge to maintain a healthy happy smile at home.
In my free time I enjoy time with my husband Scott and our two yellow labs. We enjoy the outdoors. We like to motorcycle, snowmobile, and 4 wheel at our camp in South Colton. I also love to read for fun and for continuing education purposes.
The team at Potsdam Center for Innovative Dental Technologies is excited to welcome you into our family! Dr.Aaron Acres is known throughout St. Lawrence County as the go-to dentist for every need. We are excited to serve every member of our community, from growing children and teens to adults. Many of our patients have been with us since they were children, and now we are seeing their children come in for treatment.
Most of our staff has been with us for over 20 years and are a staple of the community. Our patients drive from as far as Franklin County and Canada, knowing they will be treated gently and professionally by our expert team.
Reviews
Rating 4.2 out of 5 based on 26 reviews
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newest oldest highest lowestEarline LaFleur
a year ago
Thank you for getting my better half in and taking care of his bad tooth! AKA Mike Martin.
Chuck Schumann
2 years ago
I couldn't be happier with them, the whole team, working with DMD Aaron Acres. I had to tell everyone there that I met how impressed I was/am with the whole operation. It's truly a ballet of many intricate interactions, decisions and talent. There experience shines through! Sincerely, Charles Schumann
Jane Prespare
2 years ago
I called when I was having a dental emergency and they got me in the same day. Parking was easy and the staff answered all my questions. The doctor even took the extra steps to ensure my experience was as painless as possible. I'd recommend them to anyone local who's in need of great dental care at a reasonable rate.
P J
2 years ago
Outstanding dental care for the whole family. Review based on the last decade of visits: Dr. Acres and his staff get 5-stars for patient rapport (great with kids and nervous patients), Invisalign, custom milled ceramic crowns applied in one visit, quick fillings, root canals, and dental implants. Very pleased and thankful to receive top-notch care in the north country. Lastly, it is incredible that the doctor's cell phone number is provided for after-hour emergencies. Dr. Acres sincerely cares for his patients, and it shows!
Robert Curtis
2 years ago
Got an infected tooth on a Friday night. Called the dr and was prescribed an antibiotic. Appointment was scheduled 3 weeks out when I called, during regular business hours, to set up an appointment I was forced to call back to have the antibiotic renewed as I was only given a 7 day script and my appointment was set three weeks out.. then two days before my appointment they canceled and I am unable to reach them.... ( called over twenty times and left a message...) So now I'm out of antibiotics, l have no appointment, I can't reschedule and they didn't even bother to recommend anyone else or see why I had an appointment in the first place.. (an infection). I dont want to live off antibiotics!!!!! Its not safe to use antibiotics as a scheduling aid..., if I can't find another dentist asap, my only option is gin and pliers... I've been an on time, cash paying, patient there for over 35 years and in the last few years there has been a noticeable decline... I will not be back and I recommend you don't go either. Even if they are out due to covid, I feel they should have realized that I was being seen for an infection and suggested other dentists when they canceled my emergency appointment....? Not treated me like a cleaning... Its clear my well being is not their first priority and that pretty much sums it up. I like the dentist but I feel some of the staff is dropping the ball for whatever reasons....
Saddie Whitaker
2 years ago
I love this dentist office! I have been going to this office for over a decade. The staff are kind and they always work to get me in when I have an issue. Dr. Acres is fantastic and tells you exactly what he is doing every step during a procedure. I highly recommend this practice.
LeeAnn Morley
2 years ago
Excellent service. They have been very tentative to my needs and have gotten me an immediate appointment on several occasions when I have had something come up. Highly recommend!
craig Rombough
2 years ago
Had a couple teeth bothering me. My wife called the office and spoke to the amazingly friendly staff who immediately took on my emergency. Appointment set for two days later (yesterday). Everything felt right. Polite and responsive the busy staff made a comfy atmosphere for anyone that walked through the door. Dr was the Best. Deffinetly experienced. Made me feel at home. No discomfort what so ever. Thank you truly.
Robert Curtis
3 years ago
Got an infected tooth on a Friday night. Called the dr and was prescribed an antibiotic. Appointment was scheduled 3 weeks out when I called, during regular business hours, to set up an appointment I was forced to call back to have the antibiotic renewed as I was only given a 7 day script and my appointment was set three weeks out.. then two days before my appointment they canceled and I am unable to reach them.... ( called over twenty times and left a message...) So now I'm out of antibiotics, l have no appointment, I can't reschedule and they didn't even bother to recommend anyone else or see why I had an appointment in the first place.. (an infection). I dont want to live off antibiotics!!!!! Its not safe to use antibiotics as a scheduling aid..., if I can't find another dentist asap, my only option is gin and pliers... I've been an on time, cash paying, patient there for over 35 years and in the last few years there has been a noticeable decline... I will not be back and I recommend you don't go either. Even if they are out due to covid, I feel they should have realized that I was being seen for an infection and suggested other dentists when they canceled my emergency appointment....? Not treated me like a cleaning... Its clear my well being is not their first priority and that pretty much sums it up. I like the dentist but I feel some of the staff is dropping the ball for whatever reasons....
P J
3 years ago
Outstanding dental care for the whole family. Review based on the last decade of visits: Dr. Acres and his staff get 5-stars for patient rapport (great with kids and nervous patients), Invisalign, custom milled ceramic crowns applied in one visit, quick fillings, root canals, and dental implants. Very pleased and thankful to receive top-notch care in the north country. Lastly, it is incredible that the doctor's cell phone number is provided for after-hour emergencies. Dr. Acres sincerely cares for his patients, and it shows!
Jane Prespare
3 years ago
I called when I was having a dental emergency and they got me in the same day. Parking was easy and the staff answered all my questions. The doctor even took the extra steps to ensure my experience was as painless as possible. I'd recommend them to anyone local who's in need of great dental care at a reasonable rate.
LeeAnn Morley
3 years ago
Excellent service. They have been very tentative to my needs and have gotten me an immediate appointment on several occasions when I have had something come up. Highly recommend!
craig Rombough
3 years ago
Had a couple teeth bothering me. My wife called the office and spoke to the amazingly friendly staff who immediately took on my emergency. Appointment set for two days later (yesterday). Everything felt right. Polite and responsive the busy staff made a comfy atmosphere for anyone that walked through the door. Dr was the Best. Deffinetly experienced. Made me feel at home. No discomfort what so ever. Thank you truly.
Saddie Whitaker
3 years ago
I love this dentist office! I have been going to this office for over a decade. The staff are kind and they always work to get me in when I have an issue. Dr. Acres is fantastic and tells you exactly what he is doing every step during a procedure. I highly recommend this practice.
Mavis LaShomb
3 years ago
I had a great experience from here... The staff n doctor was very helpful n friendly...
April Cline
3 years ago
Yesterday was just one of those days. My final breaking point was having my front tooth break off. I was devastated!!!! I left work immediately and went to see Dr. Acres. I have never met a kinder dentist and his staff were fantastic!!!!! They got me right in, got it fixed and I felt no pain at all. Amazing people.. Thank you!!!!!! I would highly recommend them.
Catheline "Cathy" Seguin
3 years ago
I recently fell and broke my two front teeth. I called the office first thing the next morning, and received a recorded message that due to the pandemic that they were closed. There was a number to call for emergencies. I called the number and reached Dr. Acres personally. After explaining what had happened he offered to see me that same afternoon, which unfortunately did not work for me. I did go see him the next morning. After examining my teeth and completing X-rays, my treatment was discussed. Treatment was completed as discussed, with both Dr. Acres and his dental assistant showing extreme compassion and care, and great attention to my comfort, as well as detail to the required work. I was very pleased with the outcome and definitely feel my needs and safety were met during this difficult time! Thank you so very much!!
Tim McGill
4 years ago
Dr. Acres and staff are pretty awesome!!My wife called him on a Sunday and he called in prescriptions for me and got me in the next day,even though he had a surgery that would take him most of the day. Thank you very much Dr. Acres!!
Tom Dishaw
4 years ago
Dr. Acres and his whole staff are excellent! My most recent visit was for a cracked tooth that needed a Cerec crown. They got me in on a days notice and he did the entire procedure in one visit at a lower price than I expected. He also does implants from start to finish now which is great. He's very easy going and caring and explains everything clearly, never pressuring you to have any procedures. He and his staff treat you well and I'll continue to have all my dental care with them. And they play really good music!
April Cline
4 years ago
Yesterday was just one of those days. My final breaking point was having my front tooth break off. I was devastated!!!! I left work immediately and went to see Dr. Acres. I have never met a kinder dentist and his staff were fantastic!!!!! They got me right in, got it fixed and I felt no pain at all. Amazing people.. Thank you!!!!!! I would highly recommend them.
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