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Tanner Wright
2 years ago
Visited a couple times, I had an okay experience the first time around... second time not so much. Felt rushed and disrespected when I asked questions of genuine concern. Dr. Phillips was in and out of the room constantly and when he was in the room again, he was rushing and seemed on edge per-say. Had "permanent" veneers put on just to have one of them pop off two months later, and I assure whoever is reading this that I have been SO diligent, from flossing and brushing to even biting into things and chewing I am always mindful. Keep in mind this is after complaining they didn't feel right. I was basically told I was crazy because they had cemented them onto my teeth underneath. Also, when he did the final flossing he made my gums bleed and took a chip off of the porcelain veneers we had waited almost a month for. Now, I'm on the other side of the country trying to complete my degree, have an almost full time job and an internship and simply can not get back there. (Not to mention traveling fees). Note-they were well aware I was moving away and now they won't accommodate me financially to fix this mess elsewhere after the LARGE sum of money invested. I can not fathom how rushed something can be even after such an incredible amount of money and time spent. I am extremely unhappy with this experience. Save your money. Go elsewhere.

Tanner Wright
3 years ago
Visited a couple times, I had an okay experience the first time around... second time not so much. Felt rushed and disrespected when I asked questions of genuine concern. Dr. Phillips was in and out of the room constantly and when he was in the room again, he was rushing and seemed on edge per-say. Had "permanent" veneers put on just to have one of them pop off two months later, and I assure whoever is reading this that I have been SO diligent, from flossing and brushing to even biting into things and chewing I am always mindful. Keep in mind this is after complaining they didn't feel right. I was basically told I was crazy because they had cemented them onto my teeth underneath. Also, when he did the final flossing he made my gums bleed and took a chip off of the porcelain veneers we had waited almost a month for. Now, I'm on the other side of the country trying to complete my degree, have an almost full time job and an internship and simply can not get back there. (Not to mention traveling fees). Note-they were well aware I was moving away and now they won't accommodate me financially to fix this mess elsewhere after the LARGE sum of money invested. I can not fathom how rushed something can be even after such an incredible amount of money and time spent. I am extremely unhappy with this experience. Save your money. Go elsewhere.

Grace Richard
4 years ago
I needed my teeth to be cleaned. It was done well.

Grace Richard
4 years ago
I needed my teeth to be cleaned. It was done well.

Kevin Mabey
5 years ago
Roger is a true professional and his team is top notch. Best in Hanover by far!

Lori Shipulski
5 years ago
Great folks who provide high quality dental care.

Lori Shipulski
6 years ago
Great folks who provide high quality dental care.

Kevin Mabey
6 years ago
Roger is a true professional and his team is top notch. Best in Hanover by far!

Danielle Casa
6 years ago
I have literally been to 100's of Dentists and feel like I've finally found one who can and has helped me solve my complicated situation. DrPhillips and his team are caring, smart and amazing at what they do. I'm a very anxious patient and feel safe in their hands. The work they've done has given me hope and the ability to smile again!! Thank you Dr. Phillips and all of the wonderful people who work in your office.

Stuart Grande
6 years ago
I recently visited Dr Philips, who also happens to be a hockey buddy, because after several terrible experiences with other dentists I needed a change. Fortunately, I got more than I expected. Angela, who met me at the front desk, was kind and friendly. She had me well-prepped for the pre- and post-visit. I knew just what to expect. Jessica, my hygienist, was respectful and caring. She explained every step of the cleaning process and allowed me to ask questions. In the end, I felt empowered to take care of my teeth and maintain my healthy record. It was the most comfortable I've ever been at a dentists' office. I actually look forward to my next visit - can you believe that?!

Stuart Grande
7 years ago
I recently visited Dr Philips, who also happens to be a hockey buddy, because after several terrible experiences with other dentists I needed a change. Fortunately, I got more than I expected. Angela, who met me at the front desk, was kind and friendly. She had me well-prepped for the pre- and post-visit. I knew just what to expect. Jessica, my hygienist, was respectful and caring. She explained every step of the cleaning process and allowed me to ask questions. In the end, I felt empowered to take care of my teeth and maintain my healthy record. It was the most comfortable I've ever been at a dentists' office. I actually look forward to my next visit - can you believe that?!

Danielle Casa
7 years ago
I have literally been to 100's of Dentists and feel like I've finally found one who can and has helped me solve my complicated situation. DrPhillips and his team are caring, smart and amazing at what they do. I'm a very anxious patient and feel safe in their hands. The work they've done has given me hope and the ability to smile again!! Thank you Dr. Phillips and all of the wonderful people who work in your office.

Ted Jeremenko
8 years ago
I am so pleased with my care from Dr. Phillips and his staff. After years of neglect, I finally started the campaign to save my teeth. Dr. Phillips showed extraordinary compassion toward me, which made all the difference, as I am unfortunately very nervous about dental visits. The years of neglect, along with bad habits, made for a very critical situation. Dr. Phillips laid out a plan to attack the damage that reassured me, and the results have been fantastic. Bridgitte was a great introduction to the work, very informative and encouraging. (it all seemed rather hopeless at the time) Dory provided me with the first practical lesson for using waterpik, sonicare and floss: her methods have helped me greatly improve my gum health. Melissa showed patience and skill when I popped a crown and lost the temporary. Angela has been masterful in the scheduling and information, which I cannot overemphasize helps reduce anxiety in the dentist office. Good healthy teeth are one of the keys to enjoying life (anyone who has suffered through a bad tooth will understand) and I am so glad that I have Dr. Phillips as my dentist. Thank you!

Renata Hegyi-Hoeger
8 years ago
I've been to Dr. Phillips once before and had a positive experience, so I recommended the practice to my friends. However, this most recent time, my partner and I were met with extreme rudeness. All we wanted was a regular checkup and a cleaning, and we refused other services such as x-rays. The assistant (Bridgette) treated us as if we did not understand what x-rays were for and were simply stupid/uneducated. She told us that it was a "waste of her time" to clean our teeth if we weren't willing to purchase the full x-ray sets that cost over $400. She grudgingly did it anyway, but then informed us that if we dare come back for another cleaning they will refuse to provide us with care unless we buy all the bunch of extra products and services (i.e. x-rays) that we very explicitly told her that we didn't want. I have never been treated so poorly by a dentist, x-ray or no x-ray. Unbelievable. tl;dr: Extremely rude place, money hungry assistants. I pretty much got kicked out for refusing to buy extra services/products. I do NOT recommend it. I'm very disappointed, never going back.

Jo S
8 years ago
I had an apt today, and was most disappointed with my experience today after coming to the practice for several years. I felt "hustled" to buy products without given the appropriate education to make an informed decision about why I should be buying them, like I am the "stupid" patient, and will accept whatever the dentist recommends without any literature, education, background information. or simply facts. Since I work in health care, I was offended at these tactics. Also, these products are not cheap. Insurance being what it is, I end up paying for the majority of the costs. I make my decisions carefully, and I want to be well-informed. I do not feel I was given any information about why I should be spending my money. This is not the '60s where whatever the doctor/dentist says goes. Patients want to be informed consumers, not sheep. In addition, when Dr. Phillips came into the room, the room set up as it is, he entered from behind me, speaking to me, shaking my hand from behind me so I could not see his face. So much for personal touch. I felt like a machine on a conveyor belt. I was next, He was there to fulfill his responsibilities, no personal anything. Very disappointing. A quickie 5 minute either $49 or $101 charge to add to the coffers for...what? An opportunity to tell me I need to buy xyz without so much as a pamphlet explaining why?. As I have referred several people there from my first encounter which was a different story, I have to say I am sadly disappointed at what seem to be a factory line process.. I will have to reconsider returning. I don't like being treated like a sheep.

Theodore Jeremenko
8 years ago
I am so pleased with my care from Dr. Phillips and his staff. After years of neglect, I finally started the campaign to save my teeth. Dr. Phillips showed extraordinary compassion toward me, which made all the difference, as I am unfortunately very nervous about dental visits. The years of neglect, along with bad habits, made for a very critical situation. Dr. Phillips laid out a plan to attack the damage that reassured me, and the results have been fantastic. Bridgitte was a great introduction to the work, very informative and encouraging. (it all seemed rather hopeless at the time) Dory provided me with the first practical lesson for using waterpik, sonicare and floss: her methods have helped me greatly improve my gum health. Melissa showed patience and skill when I popped a crown and lost the temporary. Angela has been masterful in the scheduling and information, which I cannot overemphasize helps reduce anxiety in the dentist office. Good healthy teeth are one of the keys to enjoying life (anyone who has suffered through a bad tooth will understand) and I am so glad that I have Dr. Phillips as my dentist. Thank you!

Renata Hegyi-Hoeger
9 years ago
I've been to Dr. Phillips once before and had a positive experience, so I recommended the practice to my friends. However, this most recent time, my partner and I were met with extreme rudeness. All we wanted was a regular checkup and a cleaning, and we refused other services such as x-rays. The assistant (Bridgette) treated us as if we did not understand what x-rays were for and were simply stupid/uneducated. She told us that it was a "waste of her time" to clean our teeth if we weren't willing to purchase the full x-ray sets that cost over $400. She grudgingly did it anyway, but then informed us that if we dare come back for another cleaning they will refuse to provide us with care unless we buy all the bunch of extra products and services (i.e. x-rays) that we very explicitly told her that we didn't want. I have never been treated so poorly by a dentist, x-ray or no x-ray. Unbelievable. tl;dr: Extremely rude place, money hungry assistants. I pretty much got kicked out for refusing to buy extra services/products. I do NOT recommend it. I'm very disappointed, never going back.

Jo S
9 years ago
I had an apt today, and was most disappointed with my experience today after coming to the practice for several years. I felt "hustled" to buy products without given the appropriate education to make an informed decision about why I should be buying them, like I am the "stupid" patient, and will accept whatever the dentist recommends without any literature, education, background information. or simply facts. Since I work in health care, I was offended at these tactics. Also, these products are not cheap. Insurance being what it is, I end up paying for the majority of the costs. I make my decisions carefully, and I want to be well-informed. I do not feel I was given any information about why I should be spending my money. This is not the '60s where whatever the doctor/dentist says goes. Patients want to be informed consumers, not sheep. In addition, when Dr. Phillips came into the room, the room set up as it is, he entered from behind me, speaking to me, shaking my hand from behind me so I could not see his face. So much for personal touch. I felt like a machine on a conveyor belt. I was next, He was there to fulfill his responsibilities, no personal anything. Very disappointing. A quickie 5 minute either $49 or $101 charge to add to the coffers for...what? An opportunity to tell me I need to buy xyz without so much as a pamphlet explaining why?. As I have referred several people there from my first encounter which was a different story, I have to say I am sadly disappointed at what seem to be a factory line process.. I will have to reconsider returning. I don't like being treated like a sheep.