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Precious K. Boyd
a year ago
Literally the WORST PLACE TO GO!!! Especially for babies! They are extremely rude, VERY impatient with people with children. I was a new patient and they told me the WRONG time over the phone. I show up to my appointment 5 mins early, which I thought. She told me with the nastiest attitude that if I didn't finish my paperwork in the next 2 mins (which I did!) that I'd have to reschedule. While waiting there with my sick and crying baby, 20 MINUTES LATER she tells me, "yea, you're gonna have to reschedule." I had already been waiting 2 months for this appointment. WORST CUSTOMER SERVICE VERY LAZY VERY RUDE

Miseane Watson
2 years ago
This has too be the worst dentist ever ! Their hours vary constantly. I had a set appointment for two months for my daughter showed up and they were closed. No phone call letting me know they would be closed. I myself have had several experiences of coming in as a emergency walk in and had nothing done but an evaluation, then asked to schedule an appointment which would be months out. Then when I did schedule an appointment (2 month wait) they still did nothing for me. Now I have two broke teeth from just being "evaluated". They have no sense of importance.

Jacqueline Love
2 years ago
Called the office concerning my mother spoke to a very rude Charge Nurse Roxboro is known for disrespecting those whom they are making millions from while providing a low level poor quality medical service.

Stori Anne
2 years ago
So this will be a long one folks... So I called your office complaining of tooth pain. Your a dentists office after all. You said we have appointments but then you told me to come in at 7:30 Am or 1:30 pm for your drop in service. So I show up and I wait for two hours. But I'm cool with that. You're squeezing me in. You're gonna fix my tooth What's a little wait. To the eventual ability to eat solid food. So two hours pass. Tick tock. Finally, I make it back to the dental chair. Five minutes, a bib, an x ray, and a diagnosis of a cavity and then....NOTHING. Did y'all put in a filling? Drill out the cavity? Fix the issue? Nope. You couldn't do anything about the cavity for three months. MONTHS. I left with a paper copy of my x-ray and two referrals to two other dentists to get said cavity filled. You see why I'm not happy here. You had me come in. You told me to come in. I could have gone to a dentist in Durham on my own. I didn't need a referral. I needed dental care. And didn't receive it. So yeah one star. And thats being generous. Now I'm off to Durham tomorrow to spend another day at a dentist getting the tooth fixed yall couldn't be bothered with. Worst dental experience ever. I felt like I was not wanted, heard or helped.

Chase Pergerson
2 years ago
Reception staff is the absolute worst. An automated system would have better bedside manner and be more effective. If you are thinking of visiting this facility for addiction recovery services, a street dealer would probably provide a higher level of customer service and compassion. This facility doesn't respect paying customers and doesn't care if they send patients into withdrawal. My advice would be to just quit all together before going there for help.

Kamryn II
2 years ago
They filled my teeth in 3 minutes and it started hurting to chew on like a week later all my other experiences have been good

Alisa Pergerson
2 years ago
My husband is a patient there but I am writing as a witness to the monumental failure in patient care and bedside manner displayed by one of the receptionists at the Roxboro location. This being a mental health facility, the staff should understand tensions can run high, and handle things professionally but training is severely lacking as I saw firsthand. Instead of diffusing a situation this receptionist exacerbated things with her poor attitude and unnecessary remarks. Thankfully, I am not in need of their services but knowing what I do now, I would just assume withdraw in peace and privacy and not allow that facility to take a dime of my money. PFMC Behavioral Health could use a replacement in receptionists and apparently little to no experience is required in the related field.

Jessie Allen
2 years ago
Visited the medical center after a long time of being away from doctors office due to lack of insurance . When I say Mary Matthews took the time to listen to me and make me feel like a patient that she cared about and cared for ! It was a wonderful experience and for all my health needs this will be the place I go ! Excellent customer service !

Michelle Hughes
2 years ago
Thank you so much for the excellent care that you provided for my son and myself. Great job! Chan and Maria

Doris Pulliam
2 years ago
Dr seemed uncaring and not willing to try treatment needed and didn't give correct info on handicap sticker

Fatima Pugh
2 years ago
Absolutely a good Experience I felt so Comfortable with the care my children was Receiving I am really happy with this doctors office . Thank you person family medical center

Chelsie Rigsbee
2 years ago
I've called numerous times trying to figure out what days and times they take walk ins and tried every option on the directory and cannot get in touch with anyone. I even tried to call and talk to the caseworker county location and still nothing. Highly irritating. Does anyone know what days and times they accept walk ins? My bf was told he could walk in on Friday but the last time I got in contact with anyone they told me they don't do walk ins on fridays. Really frustrating when you're tryna get in touch with someone over an hour and keep getting a run along problem with no answers.

Kim Turner
2 years ago
Thank you for the wonderful cleaning today, very thorough, and best cleaning I think I've ever had! Great dental practice here! See you again in 6 months!

Fatima Pugh
3 years ago
Absolutely a good Experience I felt so Comfortable with the care my children was Receiving I am really happy with this doctors office . Thank you person family medical center

Doris Pulliam
3 years ago
Dr seemed uncaring and not willing to try treatment needed and didn't give correct info on handicap sticker

Chelsie Rigsbee
3 years ago
I've called numerous times trying to figure out what days and times they take walk ins and tried every option on the directory and cannot get in touch with anyone. I even tried to call and talk to the caseworker county location and still nothing. Highly irritating. Does anyone know what days and times they accept walk ins? My bf was told he could walk in on Friday but the last time I got in contact with anyone they told me they don't do walk ins on fridays. Really frustrating when you're tryna get in touch with someone over an hour and keep getting a run along problem with no answers.

Jamie Daniel
3 years ago
Tried to contact them several times, even though my records were sent to them, then couldn't find them every time I called. The receptionist/clerk told me to go back and get more information, find the right contact info, verify they sent my records. When I expressed frustration and was not feeling comfortable with the fact that they kept pushing me off to find more information - I was told "Well you have a nice day." and they hung up on me. As a disabled veteran that was sent this practice for care, I wouldn't choose this place at all. If this is how you are treated before they perform any services to you, I don't know how I would be treated while there. Maybe they don't want to take veterans insurance, or whatever, but I will NOT be choosing them for my care and will be advising the VA not to send people to this location if this is how they are going to treat people.

j-anne Itsme
3 years ago
I was not able to get the lady's name that made my 2 yrs old son laugh and entertained but shes so nice and sweet! It's my son's first time to go to the dentist and she made it so easy for me. I hope all children's clinic have someone like her! Thank you so much!

Mobeen Ahmad
3 years ago
Nice

Jamie Daniel
4 years ago
Tried to contact them several times, even though my records were sent to them, then couldn't find them every time I called. The receptionist/clerk told me to go back and get more information, find the right contact info, verify they sent my records. When I expressed frustration and was not feeling comfortable with the fact that they kept pushing me off to find more information - I was told "Well you have a nice day." and they hung up on me. As a disabled veteran that was sent this practice for care, I wouldn't choose this place at all. If this is how you are treated before they perform any services to you, I don't know how I would be treated while there. Maybe they don't want to take veterans insurance, or whatever, but I will NOT be choosing them for my care and will be advising the VA not to send people to this location if this is how they are going to treat people.