A Jacksonville, Florida native, Dr. Staci Suggs received a Bachelor of Science Degree from the University of Pittsburgh before earning the Doctorate of Dental Surgery Degree from the University of Maryland.
Dr. Suggs love for children inspired her to specialize in Pediatric Dentistry at Howard University College of Dentistry. Dr. Suggs follows the Total Patient concept which includes focusing not only on dental health but also the total health and development of children.
Dr. Matthew Smith earned a B.S. degree at Brigham Young University in Finance. He was accepted to the Kornberg School of Dentistry at Temple University in Philadelphia, PA and graduated Magna Cum Laude.
After Dental School Dr. Smith became partner of a general dental practice in Colorado Springs and lived there for four years before deciding to pursue a specialty in Orthodontics. He moved to Jacksonville for residency where he specialized in Orthodontics and Dentofacial Orthopedics and received a Masters of Science in Dentistry (M.S.D) at Jacksonville University.
Reviews
Rating 4.1 out of 5 based on 73 reviews
Sort by
newest oldest highest lowestRobert Woods
2 years ago
I have not gone. I filled out an appointment request online. I received one for 2 days later. The day before the appointment, I received a voicemail stating that there was a $442 new patient fee. Thankfully, I was able to get my son into another place that had a reasonable price.
kelsey green
2 years ago
0 STARS. TERRIBLE PLACE! Front office staff is very nice. They were fine for regular cleanings, however my son had to have some procedures done and instead of speaking with our insurance they would just bill us whatever they wanted. They charge for PPE each visit, when they can write the $10.00 off each patient visit AND should never bill patients for. My dental insurance was extremely appalled that this office was charging $10.00 each visit for PPE - NO PATIENTS SHOULD BE BILLED FOR PPE. I was told by my insurance that the codes they were using on my sons procedures were orthodontic codes- which is why they are almost always rejected by our insurance. My son is 8, he does not have braces and we are not planning on braces yet.... he went in for a filling and came out with a silver crown on his tooth because they said "he bit down during a filling", after speaking with my son he said it felt like the dental hygienist drilled too far into his tooth causing them to hit the nerve and he knows he did not bite down, as he has had 4 fillings before and this never happened. Very sketchy. Another instance - I was told a procedure for my son would cost $800 out of pocket and that my insurance would only cover $70. I went to another pediatric dentist and they told me the total cost would be $105........how could Pediatric Smiles tell me it would be $800 out of my own pocket?? I thought that was strange since we have great dental insurance that they were not covering things, so I called my insurance company and they told me that the dentist office had never called them to find out our benefits and that they did not preauthorize his LAST procedure, so we were billed $350. If they would have verified the procedure (which is their JOB) it would have been approved by our major medical insurance. We are now in an appeal process. This all could have been avoided if they actually called my insurance to verify our benefits. I am so disappointed and upset with how their insurance woman handled everything. THIS PLACE IS OUT FOR YOUR MONEY. SCAMMERS. Please beware.
Corina Buck
2 years ago
Dental service & front office to make appts very clear & easy to work with BUT the office staff & account staff with Amy and billing in this office is unacceptable. Many times I've been told I'm sorry it must have been overlooked or a mistake and I don't have time or money that they are charging to have something overlooked or be a mistake. Amy does not communicate with clients well & refers to the computer all the time as it never makes a mistake but she doesn't take accountability for her actions but I have printouts and I have proof she's provided to me for balances and everytime I go in it seems like my bill keeps increasing and its a mistake I was told. When dealing with peoples everyday finances and lives to accommodate these things our kids experience and when you are under the impression of one thing and than another is unacceptable for all families and she can never figure out why.
Molly Moran
3 years ago
The scheduler was very accommodating, which I very much so appreciated, and set a great tone for the visit. But then, we go to the appointment 10 minutes early, with all the paperwork already filled out online. We waited 35 minutes before they took my 2yo back. The hygienist did not introduce herself, but did a great job interacting with my daughter. Then, after only 10-15 minutes that it took for xrays and cleaning (which is great), we waited another 10 -15 minutes for the dentist to come for the check up. After being at the office for over an hour for something that should have taken 20 minutes tops, we left before the dentist made themselves available. We will not be back to the office.
kelsey green
3 years ago
0 STARS. TERRIBLE PLACE! Front office staff is very nice. They were fine for regular cleanings, however my son had to have some procedures done and instead of speaking with our insurance they would just bill us whatever they wanted. They charge for PPE each visit, when they can write the $10.00 off each patient visit AND should never bill patients for. My dental insurance was extremely appalled that this office was charging $10.00 each visit for PPE - NO PATIENTS SHOULD BE BILLED FOR PPE. I was told by my insurance that the codes they were using on my sons procedures were orthodontic codes- which is why they are almost always rejected by our insurance. My son is 8, he does not have braces and we are not planning on braces yet.... he went in for a filling and came out with a silver crown on his tooth because they said "he bit down during a filling", after speaking with my son he said it felt like the dental hygienist drilled too far into his tooth causing them to hit the nerve and he knows he did not bite down, as he has had 4 fillings before and this never happened. Very sketchy. Another instance - I was told a procedure for my son would cost $800 out of pocket and that my insurance would only cover $70. I went to another pediatric dentist and they told me the total cost would be $105........how could Pediatric Smiles tell me it would be $800 out of my own pocket?? I thought that was strange since we have great dental insurance that they were not covering things, so I called my insurance company and they told me that the dentist office had never called them to find out our benefits and that they did not preauthorize his LAST procedure, so we were billed $350. If they would have verified the procedure (which is their JOB) it would have been approved by our major medical insurance. We are now in an appeal process. This all could have been avoided if they actually called my insurance to verify our benefits. I am so disappointed and upset with how their insurance woman handled everything. THIS PLACE IS OUT FOR YOUR MONEY. SCAMMERS. Please beware.
Corina Buck
3 years ago
Dental service & front office to make appts very clear & easy to work with BUT the office staff & account staff with Amy and billing in this office is unacceptable. Many times I've been told I'm sorry it must have been overlooked or a mistake and I don't have time or money that they are charging to have something overlooked or be a mistake. Amy does not communicate with clients well & refers to the computer all the time as it never makes a mistake but she doesn't take accountability for her actions but I have printouts and I have proof she's provided to me for balances and everytime I go in it seems like my bill keeps increasing and its a mistake I was told. When dealing with peoples everyday finances and lives to accommodate these things our kids experience and when you are under the impression of one thing and than another is unacceptable for all families and she can never figure out why.
Cathy Bruning
3 years ago
We love Dr. Staci and being a part of the Pediatric Smile family! My daughter has been a patient since she was 6 months old. Dr. Staci and her staff have been amazing with my daughter over the past 11 years! They have always been patient and make her feel comfortable each visit. Whether it was helping her in her early years to cope with the fear of being at the dentist to answering her questions about cleanings, xrays, and other procedures. With listening to advice and following suggestions Dr. Staci has made it has kept my daughter with a beautiful cavity free smile.
Mario Penaranda
3 years ago
Excellent service and facilities look great
La'Trece Bartley
3 years ago
Stacy is so thorough. She is more than a dentist and genuinely cares about the children. Her staff is very friendly, efficient and caring. I would highly recommend anyone to bring their child and you will be in great hands.
Melissa Phillips
3 years ago
The staff did a great job sharing the new processes and protocol in place for the safety of employees and patients. Everyone was helpful and efficient. Thank you Pediatric Smiles!!
Colin Adams
3 years ago
They are patient, friendly, and fun with our three children. Plus they are extremely knowledgable. What more could you ask for in pediatric dentistry?
Chauntel McNair
4 years ago
Very clean band professional place. My daughter loves it!
Melissa Phillips
4 years ago
The staff did a great job sharing the new processes and protocol in place for the safety of employees and patients. Everyone was helpful and efficient. Thank you Pediatric Smiles!!
Mario Penaranda
4 years ago
Excellent service and facilities look great
Colin Adams
4 years ago
They are patient, friendly, and fun with our three children. Plus they are extremely knowledgable. What more could you ask for in pediatric dentistry?
T Erwin
4 years ago
Everyone & everything was so nice! It was my sons first appointment but we'll definitely be back. The people were so sweet & the atmosphere was very well fit for kids, lots of toys/cartoons & even an Xbox station to keep them entertained. My almost 2 yr old did much better than I expected so I have to thank them for the part they played in that by the environment being so cozy & welcoming!
Cathy Bruning
4 years ago
We love Dr. Staci and being a part of the Pediatric Smile family! My daughter has been a patient since she was 6 months old. Dr. Staci and her staff have been amazing with my daughter over the past 11 years! They have always been patient and make her feel comfortable each visit. Whether it was helping her in her early years to cope with the fear of being at the dentist to answering her questions about cleanings, xrays, and other procedures. With listening to advice and following suggestions Dr. Staci has made it has kept my daughter with a beautiful cavity free smile.
Alicia Gonzalez
4 years ago
Wonderful service, very attentive to patients. It was a pleasant experience. Many thanks to all the clinic workers.
Blue Tasha
4 years ago
My sons love Pediatric Smiles. The staff is amazingly helpful, friendly and very informative. We highly recommend this place.
La'Trece Bartley
4 years ago
Stacy is so thorough. She is more than a dentist and genuinely cares about the children. Her staff is very friendly, efficient and caring. I would highly recommend anyone to bring their child and you will be in great hands.
Load more