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Emily Burns
a year ago
I have been a patient of Dr Freeman's since childhood. When he retired and sold his practice I scheduled an appointment with Dr Carly and had a very poor experience. Firstly, the appointment was rescheduled twice due to flooding issues. I understand that emergencies happen, but I thought I should mention it just in case this is a common experience. During my cleaning, my dental hygienist was lovely. She was very respectful and knowledgeable, and a fun person to chat with. However, I was not impressed with Dr Carly. I found him to be dismissive. He looked at my X-Rays and told me I had 6 cavities. Though this would be disappointing news for anyone, I was particularly shocked because I had never had a cavity before. At my last dentist appointment a year prior, they didn't mention any cavities. I started to ask Dr Carly some questions about why this might have happened. If I got 6 cavities in 1 year, clearly I was doing something wrong. He did not answer my questions, and after I pressed him for a couple minutes simply said "brush more." He left the room without much discussion. Before going through with the fillings I decided to get a second opinion. The dentist I decided to see has been practicing in Hood River for decades and was a family friend. After an exam and new X-rays he told me I had zero cavities! He kindly showed me the X-rays and explained what he was seeing. He said there were two spots that might be on their way to becoming cavities, but definitely nothing was worth filling. I would like to say that the reception and support staff were great. However, I will not be going back to see Dr Carly, and definitely would not recommend him.

Leah Campbell
2 years ago
I've started to write a review a few times but felt so embarrassed by my experience. Let me say first that the reception staff are wonderful, kind, and empathetic. Conversely, I found Dr. Carley to be condescending, dismissive, misogynistic, and insensitive. I felt humiliated, uncomfortable, and ignored. He made assumptions about not only my life but my parents. I'm glad to see few others have had a negative experience here, but I will never go back, even with the pain I'm experiencing from the tooth he worked on. Thank you, however, to the kind people at reception who were so understanding to me. That meant a lot. I have had dental issues my entire adult life because I've rarely had dental insurance. I do what I can using Care Credit. Dr. Carley made me feel so embarrassed about and ashamed of this. In addition to repeated comments about my missing teeth (root canals that never got crowns) and discoloration--cosmetic concerns about which I am *well* aware and can afford to do little--he commented, apropos of nothing, that "when you have kids some day, maybe you can make sure THEY see a dentist regularly and floss and brush." I stressed again that it was lack of money, not effort, that has led to these issues, but he was dismissive, almost mockingly so. Also, it's 2022: might we stop assuming that all women want or can even have children? At no point did I mention kids. I started to comment about my dad and me often needing a lot of Novocain, and he interrupted me mid-sentence to say, "... lot of dental work"? No, my father, who was in the military, has always had excellent dental insurance, but thank you for that rude and classist assumption about my family. For the first time, I agreed to use nitrous (thank you to the receptionist who offered to let me pay in installments); however, it didn't seem to work. When I told Dr. Carley it was having no effect (I read later later that it may have been due to a lack of B12 and/or my medications), he didn't seem to believe me. I actually cried throughout the procedure, unsure if I was having a bad reaction to the nitrous or upset from his comments. At the end, I repeated that the nitrous oxide hadn't seemed to work, and Dr. Carley said, incredulously, "Well, you didn't feel any pain, did you?" Well, despite the two shots of Novocain, I did actually stop him, twice, due to discomfort. He asked if I "remember" raising my hand, chuckling as though it was something silly I did due to the nitrous. I stated quite clearly remembering: I stopped him because of pain and, again, I didn't think the it had the intended effect on me. I scrambled to leave before I began crying again. The receptionist/assistant was so incredibly kind, and again, I truly appreciate that.

Phyllis McLane
2 years ago
I had my 6-month cleaning and I was very pleased with it. I have no problems with my gums hurting me afterwards the hygienist was very pleasant and kept me informed of everything that she was doing. I have not met Dr Carly as of yet but that is in a future appointment.

John Weting
2 years ago
Had a very professional dental cleaning and exam by Angelina and Dr. Carley.

K H
2 years ago
Friendly office staff. Dr. Freeman is thorough and knowledgeable. Dr. Freeman and his staff are amazing. I highly recommend him and his office. My entire family use Dr. Freeman.

Linda Germain
2 years ago
Dr Freeman is awesome! The staff are great too. Everyone is friendly and always take great care of me and my entire family. I highly recommend Dr Freeman!

Dan Gavere
2 years ago
Doctor Freemean is best dentist I've ever had. From root canals to crowns to cleanings he and his staff are professional offer great service and utilize the latest in technique and equipment. Their Covid practices are safe and sound.

Lesli Lampe
2 years ago
Great Doctor and staff. Very thorough and professional. Clean and extra protocols in place for feeling safe.

Corey Kirby
2 years ago
Pat Freeman Dental is the best fast professional courteous and they treat you like a person and not a number. I will never go anywhere else for my dental needs.

Matt Ramich
2 years ago
Always friendly staff, quick in and out without sacrificing quality and professionalism. Great bunch of folks!

Eric Sloan
2 years ago
Thorough, kind and professional, including the staff!

Bonnie Mcginnis
2 years ago
Very thorough, a to z.

Lester Appel
2 years ago
After not getting any answers from my dentist about some jaw trouble I had been having, I booked a consultation with Dr. Freeman. He took detailed information from me and proceeded not only to diagnose my pain, but spent at least an hour educating me on TMJ and problems that occur in this area. He then, with my consent, went to work creating a model of my mouth to be used to create a custom mouth guard to help correct my problem. Dr. Freeman is knowledgeable and down to earth, I wish I had found him 20 years ago

Mark Lepke
3 years ago
Pat is a great dentist, listeners and explains what is needed to help you. His staff are wonderful. I have had several issues which I have been glad to have taken care of.

K H
3 years ago
Friendly office staff. Dr. Freeman is thorough and knowledgeable. Dr. Freeman and his staff are amazing. I highly recommend him and his office. My entire family use Dr. Freeman.

Linda Germain
3 years ago
Dr Freeman is awesome! The staff are great too. Everyone is friendly and always take great care of me and my entire family. I highly recommend Dr Freeman!

Melissa Reyes
3 years ago
Great customer service. The staff are very kind and warm. They made me feel less nervous! And they have warm water when washing your mouth!

Stefanie Cohen
3 years ago
Always taken care of with Dr Freeman and staff!

Dan Gavere
3 years ago
Doctor Freemean is best dentist I've ever had. From root canals to crowns to cleanings he and his staff are professional offer great service and utilize the latest in technique and equipment. Their Covid practices are safe and sound.

Lesli Lampe
3 years ago
Great Doctor and staff. Very thorough and professional. Clean and extra protocols in place for feeling safe.