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Titanya Gaynor
2 years ago
Don't ever go here. What I thought was a convenient service actually turned into a nightmare. I went in for an extraction and was told they couldn't do it, due to swelling. I was okay with that. I was given antibiotics and asked to return. Sidenote: the nurse giving out the medicine said to the doctor laughingly she was going to ban the doctor from getting antibiotics because he was giving them to too many people.I returned and I was told again they could not do the extraction. I was told they could do a cleaning instead. I was then told 15 mins later that the chair I was sitting in and the machine to do the cleaning was not working. I was then told they would just do x-rays and I could return for the cleaning in two weeks because someone was in the other chair. I agreed and called back two weeks later to schedule the cleaning. The Director was very rude and said I was lying about the chair and machine not working. I explained to her that that is what I was told. The staff is very rude when it comes to low income especially if they feel like you can't pay the $25 fee. I am grateful for the fee but Director and some of the staff are very rude as if they deserve to treat people bad because of their income and they know possibly they can't go anywhere else. I missed two days of work which I already can't afford to do but I was in pain and needed help. I pray other dentist start providing cheaper services as a courtesy to the less fortunate so that they don't have to deal with things like this. I also hope that dental insurance becomes available soon because these programs are rude on top of lacking resources and it's unfortunate.

Jossph Needham
2 years ago
The staff was very helpful and made me feel comfortable with them during my visit with park place dental clinic.

shw shw
2 years ago
The front office staff needs improvement in the area of customer service. There is one front office staff member that is incredibly rude. I had an appointment scheduled and had a family member who took seriously ill. I tried to call them for 4 days prior to my appointment to let them know, I kept getting the fax sound tone instead of the answering machine. I believe I spoke to Amanda and she claimed the answering machine was on when it was not. I have on my phone where I repeatedly tried to call from 8:00 am until 6:00 pm with 18 calls trying to leave a message. I finally got through the day of my appointment and when I explained my family member was seriously ill and I could not get through, she was incredibly rude and said I missed my appointment when I had been trying to contact them for 4 days. I was charged even though I was trying to contact them for 4 days prior. It was not my fault they did not properly put the answering machine so I could leave the message and I kept getting the fax machine. I still have documentation of how many calls I made, the days, date and times. I am being penalized for a mistake their office assistants made. She said the office manager wasn't there and I would have to call back on Friday, which I did and at this time I finally was able to lease a message on the answering machine instead of hearing the fax machine sound. I left 2 messages with contact information and was not contacted back. The dental staff and students themselves are very courteous and respectful. They are always a pleasure to be around. The front desk however; is a different story, first impressions makes a patient feel like they treated in a no respectful manner and nervous to what the rest of the experience may be. Suggestion, Please kindly give your front staff some customer service classes as they would surely benefit from this! UPDATE: I called on Monday, Spoke to Jennifer she is the office manger, she has been there since I have been going and "always" been polite and has excellent customer service skills. I could not remember her name when I posted this. For those who have had the rude encounter with Amanda, I suggested you request to speak directly with Jennifer. Jennifer solved this issue and was very helpful in re scheduling.

shw shw
3 years ago
The front office staff needs improvement in the area of customer service. There is one front office staff member that is incredibly rude. I had an appointment scheduled and had a family member who took seriously ill. I tried to call them for 4 days prior to my appointment to let them know, I kept getting the fax sound tone instead of the answering machine. I believe I spoke to Amanda and she claimed the answering machine was on when it was not. I have on my phone where I repeatedly tried to call from 8:00 am until 6:00 pm with 18 calls trying to leave a message. I finally got through the day of my appointment and when I explained my family member was seriously ill and I could not get through, she was incredibly rude and said I missed my appointment when I had been trying to contact them for 4 days. I was charged even though I was trying to contact them for 4 days prior. It was not my fault they did not properly put the answering machine so I could leave the message and I kept getting the fax machine. I still have documentation of how many calls I made, the days, date and times. I am being penalized for a mistake their office assistants made. She said the office manager wasn't there and I would have to call back on Friday, which I did and at this time I finally was able to lease a message on the answering machine instead of hearing the fax machine sound. I left 2 messages with contact information and was not contacted back. The dental staff and students themselves are very courteous and respectful. They are always a pleasure to be around. The front desk however; is a different story, first impressions makes a patient feel like they treated in a no respectful manner and nervous to what the rest of the experience may be. Suggestion, Please kindly give your front staff some customer service classes as they would surely benefit from this! UPDATE: I called on Monday, Spoke to Jennifer she is the office manger, she has been there since I have been going and "always" been polite and has excellent customer service skills. I could not remember her name when I posted this. For those who have had the rude encounter with Amanda, I suggested you request to speak directly with Jennifer. Jennifer solved this issue and was very helpful in re scheduling.

Malik Walker
3 years ago
I been calling this number for a few days now and no one is answering the phone... Is there another number for this place

Lorin Mack
3 years ago
I have a dental emergency. I am unemployed, having been a full-time student and freshly graduated. So, financially I need help, and searched for low income dental offices in the area. I called on four separate occasions throughout the afternoon. They did not answer the phone, so I decided to drive to the clinic to speak with someone personally. I stood at the window for 5+ minutes. I'm quite sure the staff member saw me, because I could see her although the glass is somewhat opaque. She was sitting at the front desk gossiping to her other coworker. She made no effort to assist me or even acknowledge my presence. I went around the corner to the WIC side, and spoke with the front desk receptionist there. She went back to the dental office and spoke with the staff. The receptionist came back to report that they are not taking accepting anymore new intakes for the year. And to come back next year. Super unprofessional and inhospitable. The dental staff, who intentionally ignored me, didn't have the decency to inform me of that news, personally. The WIC receptionist was nice, however. Save time and trouble, go elsewhere!

Lorin Mack
4 years ago
I have a dental emergency. I am unemployed, having been a full-time student and freshly graduated. So, financially I need help, and searched for low income dental offices in the area. I called on four separate occasions throughout the afternoon. They did not answer the phone, so I decided to drive to the clinic to speak with someone personally. I stood at the window for 5+ minutes. I'm quite sure the staff member saw me, because I could see her although the glass is somewhat opaque. She was sitting at the front desk gossiping to her other coworker. She made no effort to assist me or even acknowledge my presence. I went around the corner to the WIC side, and spoke with the front desk receptionist there. She went back to the dental office and spoke with the staff. The receptionist came back to report that they are not taking accepting anymore new intakes for the year. And to come back next year. Super unprofessional and inhospitable. The dental staff, who intentionally ignored me, didn't have the decency to inform me of that news, personally. The WIC receptionist was nice, however. Save time and trouble, go elsewhere!

Malik Walker
4 years ago
I been calling this number for a few days now and no one is answering the phone... Is there another number for this place

Lase Red Ice
4 years ago
I had a very BAD experience, they lied and discriminated against me on my visit there with my fiance. I was there to support him and there was a form I had to sign to be with him. I never seen the form, and they denied my presence in the room. I had to wait 2 hours. Just to find out my fiance signed the form for me and they purposely withheld me for reasons that baffle me. Racism, hatred or pure EVIL!!! I will not let this rest until justice is done (To reply back...that's wrong information, the story is inaccurate. He signed the form for me and the doctor consented. They both wondered why I never made it back there. He only received a filling so it wasn't that complicated of a procedure. I want to speak with Ms. Spencer or one of the board members. I was lied to and discriminated against today, it's not fair to sweep it under the rug.)

Winnie
4 years ago
Just left from a molar extraction.both the assistant and dentist on hand was awesome.julie was amazing.i unfortunately can't remember the dentist's name but he was also amazing. very encouraging and most of all very gentle. they explained aftercare well and answered all of the many questions had with patience.front staff was amazing as well.thank you all!

Jojo H
4 years ago
Normally had a good experience but today I bought someone here to be seen at 1230 and a sign was posted to come back at 110. Came back at 105 to see the time changed to 120. When I tapped on the glass the woman rudely responded the girl didn't go when she was suppose to. Customer service needs work.

Lase Red Ice
4 years ago
I had a very BAD experience, they lied and discriminated against me on my visit there with my fiance. I was there to support him and there was a form I had to sign to be with him. I never seen the form, and they denied my presence in the room. I had to wait 2 hours. Just to find out my fiance signed the form for me and they purposely withheld me for reasons that baffle me. Racism, hatred or pure EVIL!!! I will not let this rest until justice is done (To reply back...that's wrong information, the story is inaccurate. He signed the form for me and the doctor consented. They both wondered why I never made it back there. He only received a filling so it wasn't that complicated of a procedure. I want to speak with Ms. Spencer or one of the board members. I was lied to and discriminated against today, it's not fair to sweep it under the rug.)

Kendra Spencer
4 years ago
Been calling for a week now and no response. I'm trying to schedule for a cleaning. What's going on? The phone rings and then hangs up.

Jojo H
5 years ago
Normally had a good experience but today I bought someone here to be seen at 1230 and a sign was posted to come back at 110. Came back at 105 to see the time changed to 120. When I tapped on the glass the woman rudely responded the girl didn't go when she was suppose to. Customer service needs work.

Kendra Spencer
5 years ago
Been calling for a week now and no response. I'm trying to schedule for a cleaning. What's going on? The phone rings and then hangs up.

Winnie
5 years ago
Just left from a molar extraction.both the assistant and dentist on hand was awesome.julie was amazing.i unfortunately can't remember the dentist's name but he was also amazing. very encouraging and most of all very gentle. they explained aftercare well and answered all of the many questions had with patience.front staff was amazing as well.thank you all!

Meredith Vlogs DITL
5 years ago
Awesome staff and great experience.. They do not make you feel like it is a low income clinic.. They took great care of me in a timely manner.

Keonna Banks
5 years ago
Phone is always busy like someone just took it off of the hook or something ..... And they turned down my fiance with no explanation and his whole right face is swollen !!!!

jorge deleon
5 years ago
Great staff. The care about their patient. Surely recommend them.

jorge deleon
6 years ago
Great staff. The care about their patient. Surely recommend them.