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Mario Carbajal
2 years ago
Such, a wonderful staff here, from Dr. Vincent to the assistant Rowena to May (the patient and financial advisor) from Dec. 2018 when I got my braces put on to Jan. 2021 when they came off, every month in between has been a talkative and personal experience. They always knew the answer to my question(s). Rowena was always fun and humorous every time I came in and made my visits personal and got to know me and I her. Prior to making Orthoworks my destination for braces I used another company in 2018 which was similar to invisalign only probably half the cost, messed up my bite and this same company in the ads say: "No need for ortho visits". But you need the visits so the Dr. can make adjustments based on where the teeth moved. In the beginning, I only made a $500 down payment from my Care Credit acct. Which I highly recommend to use as well. Overall, I would highly recommend to make this office your pick for your orthodontic needs, you wont regret it. Excellent customer service!

Mario Carbajal
3 years ago
Such, a wonderful staff here, from Dr. Vincent to the assistant Rowena to May (the patient and financial advisor) from Dec. 2018 when I got my braces put on to Jan. 2021 when they came off, every month in between has been a talkative and personal experience. They always knew the answer to my question(s). Rowena was always fun and humorous every time I came in and made my visits personal and got to know me and I her. Prior to making Orthoworks my destination for braces I used another company in 2018 which was similar to invisalign only probably half the cost, messed up my bite and this same company in the ads say: "No need for ortho visits". But you need the visits so the Dr. can make adjustments based on where the teeth moved. In the beginning, I only made a $500 down payment from my Care Credit acct. Which I highly recommend to use as well. Overall, I would highly recommend to make this office your pick for your orthodontic needs, you wont regret it. Excellent customer service!

Xayaseth Boudsady
3 years ago
Just left the Orthoworks office over on Battery Street, San Francisco. A bit hesitant to go as I already have an existing orthodontist and was planning to get Orthognathic (jaw) surgery to fix an underlying facial structural issue. I was recommended to get a second opinion before making such an important decision such as surgery; and was told they have the latest oral technology without needing surgery. My initial thought was that they were interested in selling me a brace product such as Invisalign. I was in for a surprise as the consultation was anything but that! It was one of the best consultations I've experience from beginning to end, full service from the reception team to the doctor. Before even opening my mouth for examination and just by asking a series of health questions such as my breathing, food intake, sleep conditions; she was able to determine what I have known from my previous orthodontist and surgeon what I needed to fix. We talk extensively about my health first and foremost before even considering working on the cosmetics issue. I went in knowing about a few problems I had ahead of time, and walk out with a whole insight on areas I can where I can get help. I got the second opinion I needed, and felt confident in making the next move to fix my oral health issues. The best part was that the in depth consultation from, the 3-D image rendering of my entire mouth, (yay no more pink mold!) and extensive talk with the doctor didn't cost me a thing. I was about to pull out my Health Savings Account credit card to make a payment for the visit but the doctor said it was of no cost. They were just glad to give me information along with guidance and did not mind if I went with another orthodontist office for the work I need. I'm confident I'm in good hands with Orthoworks and will probably have a second visit real soon.

Xayaseth Boudsady
4 years ago
Just left the Orthoworks office over on Battery Street, San Francisco. A bit hesitant to go as I already have an existing orthodontist and was planning to get Orthognathic (jaw) surgery to fix an underlying facial structural issue. I was recommended to get a second opinion before making such an important decision such as surgery; and was told they have the latest oral technology without needing surgery. My initial thought was that they were interested in selling me a brace product such as Invisalign. I was in for a surprise as the consultation was anything but that! It was one of the best consultations I've experience from beginning to end, full service from the reception team to the doctor. Before even opening my mouth for examination and just by asking a series of health questions such as my breathing, food intake, sleep conditions; she was able to determine what I have known from my previous orthodontist and surgeon what I needed to fix. We talk extensively about my health first and foremost before even considering working on the cosmetics issue. I went in knowing about a few problems I had ahead of time, and walk out with a whole insight on areas I can where I can get help. I got the second opinion I needed, and felt confident in making the next move to fix my oral health issues. The best part was that the in depth consultation from, the 3-D image rendering of my entire mouth, (yay no more pink mold!) and extensive talk with the doctor didn't cost me a thing. I was about to pull out my Health Savings Account credit card to make a payment for the visit but the doctor said it was of no cost. They were just glad to give me information along with guidance and did not mind if I went with another orthodontist office for the work I need. I'm confident I'm in good hands with Orthoworks and will probably have a second visit real soon.

Elaine S
4 years ago
I always feel welcome every time I call or go in for an appointment. Adila got me in for a last minute visit last week. Dr. Shen took care of me right away. He is professional and competent. My teeth and bite are improving everyday w my Invisalign treatment. I was told by other doctors that my teeth were not treatable w Invisalign. But OrthoWorks did it!

Tiffany Dang
4 years ago
Potential insurance fraud. Horrible accounting team. DO NOT GO HERE.

Vinay Reddy
5 years ago
I went in for an Invisalign consultation and had a pretty bad experience. I had an appointment at 9am on a Friday. I was there at 8:55 and had filled out all my forms ahead of time (as they requested). When the clock hit 9:15am and nobody called out my name I spoke to the receptionist about the delay. I also told her she could have texted me if they were running late. At this point she simply moved me from the reception area to another room to wait a few more minutes. I was finally seen at 9:20am. The consultation went fine and the doctor patiently answered my questions. They even did a scan of my teeth and went over how it could look after the treatment. I was happy with this phase of the consultation. Then they asked me to wait in the reception while they prepared my quote and would go over it. I probably waited another 15 minutes and finally gave up at 10:15am. I told the receptionist I had been waiting too long and they should just email me the quote. For a procedure like Invisalign where you'd have to make many visits to their office I don't think I'd be able to deal with such tardiness. If an establishment doesn't respect their customers' time it's a pretty good tell about other things that are likely broken.

Elaine S
5 years ago
I always feel welcome every time I call or go in for an appointment. Adila got me in for a last minute visit last week. Dr. Shen took care of me right away. He is professional and competent. My teeth and bite are improving everyday w my Invisalign treatment. I was told by other doctors that my teeth were not treatable w Invisalign. But OrthoWorks did it!

Tiffany Dang
5 years ago
Potential insurance fraud. Horrible accounting team. DO NOT GO HERE.

Jingyi Wang
5 years ago
The treatment here is really great. The doctors and staffs are professional and nice. The facilities are new. My teeth is becoming more and more straight. I strongly recommend OrthoWorks.

Vinay Reddy
5 years ago
I went in for an Invisalign consultation and had a pretty bad experience. I had an appointment at 9am on a Friday. I was there at 8:55 and had filled out all my forms ahead of time (as they requested). When the clock hit 9:15am and nobody called out my name I spoke to the receptionist about the delay. I also told her she could have texted me if they were running late. At this point she simply moved me from the reception area to another room to wait a few more minutes. I was finally seen at 9:20am. The consultation went fine and the doctor patiently answered my questions. They even did a scan of my teeth and went over how it could look after the treatment. I was happy with this phase of the consultation. Then they asked me to wait in the reception while they prepared my quote and would go over it. I probably waited another 15 minutes and finally gave up at 10:15am. I told the receptionist I had been waiting too long and they should just email me the quote. For a procedure like Invisalign where you'd have to make many visits to their office I don't think I'd be able to deal with such tardiness. If an establishment doesn't respect their customers' time it's a pretty good tell about other things that are likely broken.

Jingyi Wang
6 years ago
The treatment here is really great. The doctors and staffs are professional and nice. The facilities are new. My teeth is becoming more and more straight. I strongly recommend OrthoWorks.