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George Peebles
2 years ago
Great job in taking care of me. I appreciate your talents.

Cyle Cornish
2 years ago
No one likes going to the oral surgeon, but Jeff Persico is simply the best. Professional, personable, and fast without being careless.

asia rose
2 years ago
I had a great experience in the Lansing office with Dr. Persico. Very easy process with getting all four of my wisdom teeth. It is three days out and I am feeling great. I assure you that contrary to other reviews they provided gauze and proper aftercare, including follow up phone calls. Definitely recommend as a professional office for dental procedures.

S Cain
2 years ago
Dr. Faber is very talanted, and excellent mannerisms. Thank You for working me in with the Emergency Care in 2007. I often think of my experience, a mere Thank You seems not to be enough.

Francisco Pascual
2 years ago
As I read some previous reviews, I can see why the 1 star. I had some of the same problems. Their billing is pretty inefficient, the only way they can get a hold of you is invoices via mail? I think there are more effective ways to do so in this time and age. Dialing numbers can go a long way. Good effort by your team guys. If you are paying out pocket this may be the place to be for you.

Diana Lutz
2 years ago
I am very sad to give just one star in this review. Especially since the doctor was excellent. We had Dr Novelli and he was outstanding! Great bedside manners , great communication, excellent in his work and knowledge. This review is for the Grand Rapids office. BUT The office staff is the worst. Absolutely incompetent. Prior to the appointment I had done my research. I contacted my insurance and was well informed about coverage. I had called the the office to give me a price estimate. I was informed my pay would be between 400 to 700 dollars. Upon arrival we were ignored. It took a good five minutes to get greeted. After my son was already taken to the room and the procedure got started, I was informed to meet with the billing person. I had to provide signatures to paperwork I was never shown or offered to read. All under the cover of covid. I was informed that I owe 1300 dollars. Right away I made the person aware that this is not the amount I was told on the phone. Since I speak with an accent, she replied I must have just not understood right. Discrimination of the finest. I was forced to pay $1300. Surgery went well and again, Dr. Novelli even made a point to come out to the parking lot where I had to wait to inform me about the procedure. Recovery went well. No complaints. The procedure took place in October. I contacted the office and the insurance many many times. Finally in Dec the office made the claim and my insurance proceeded to work on it. With the result that the office owes me $706. After several more calls now I still have not gotten my money back. It's been three months now. Still no money. That is just not right. The billing lady should have contacted my insurance company prior to find out my coverage. I should have been taken serious. But none of this happened. So long story short: and the moral is: If you have extra money to throw away, go there. If you live on a budget, run! Run fast and far!

Lacey Peterson
2 years ago
I had to have one of my wisdom teeth extracted. They got me in fairly quick. Everything was straight forward. Their website is VERY informative! Answered a lot of my questions without me having to call them. Their paperwork was easy to fill out and I loved that it was all done online! Dr. Faber and his staff were very kind. I was very nervous. But they eased my fears and talked me through everything. Also I had an IV done. I usually faint or get tunnel vision with getting an IV. The girl who did them did a FANTASTIC job! It didn't bother me at all! I didn't even bruise. They also called to check on me and see how I was doing, which was VERY much appreciated! I was worried because I was bleeding a lot but they let me know that was typical the first day and should slow by the next day, which it did. The pain and swelling were minimal. Overall, I had a very pleasant experience with this office! Happy and healing well! Definitely would recommend going here!

Francisco Pascual
3 years ago
As I read some previous reviews, I can see why the 1 star. I had some of the same problems. Their billing is pretty inefficient, the only way they can get a hold of you is invoices via mail? I think there are more effective ways to do so in this time and age. Dialing numbers can go a long way. Good effort by your team guys. If you are paying out pocket this may be the place to be for you.

Diana Lutz
3 years ago
I am very sad to give just one star in this review. Especially since the doctor was excellent. We had Dr Novelli and he was outstanding! Great bedside manners , great communication, excellent in his work and knowledge. This review is for the Grand Rapids office. BUT The office staff is the worst. Absolutely incompetent. Prior to the appointment I had done my research. I contacted my insurance and was well informed about coverage. I had called the the office to give me a price estimate. I was informed my pay would be between 400 to 700 dollars. Upon arrival we were ignored. It took a good five minutes to get greeted. After my son was already taken to the room and the procedure got started, I was informed to meet with the billing person. I had to provide signatures to paperwork I was never shown or offered to read. All under the cover of covid. I was informed that I owe 1300 dollars. Right away I made the person aware that this is not the amount I was told on the phone. Since I speak with an accent, she replied I must have just not understood right. Discrimination of the finest. I was forced to pay $1300. Surgery went well and again, Dr. Novelli even made a point to come out to the parking lot where I had to wait to inform me about the procedure. Recovery went well. No complaints. The procedure took place in October. I contacted the office and the insurance many many times. Finally in Dec the office made the claim and my insurance proceeded to work on it. With the result that the office owes me $706. After several more calls now I still have not gotten my money back. It's been three months now. Still no money. That is just not right. The billing lady should have contacted my insurance company prior to find out my coverage. I should have been taken serious. But none of this happened. So long story short: and the moral is: If you have extra money to throw away, go there. If you live on a budget, run! Run fast and far!

Lacey Peterson
3 years ago
I had to have one of my wisdom teeth extracted. They got me in fairly quick. Everything was straight forward. Their website is VERY informative! Answered a lot of my questions without me having to call them. Their paperwork was easy to fill out and I loved that it was all done online! Dr. Faber and his staff were very kind. I was very nervous. But they eased my fears and talked me through everything. Also I had an IV done. I usually faint or get tunnel vision with getting an IV. The girl who did them did a FANTASTIC job! It didn't bother me at all! I didn't even bruise. They also called to check on me and see how I was doing, which was VERY much appreciated! I was worried because I was bleeding a lot but they let me know that was typical the first day and should slow by the next day, which it did. The pain and swelling were minimal. Overall, I had a very pleasant experience with this office! Happy and healing well! Definitely would recommend going here!

Parker Haskin
3 years ago
This is for the Grand Rapids/Cascade office that is part of Oral Surgery Associates of Lansing. I had a bad experience. Plain and simple. They removed 4 wisdom teeth and the operation went fine and the teeth were successfully removed. The part that is making me write a bad review is that they didn't give me any information about anything that they were doing and the way they treated me post op was iffy. Yes, I'm an adult and can ask my questions but I shouldn't have had to in this situation. The oral surgeon at this location DOES NOT use gauze in his work and I would have loved to have known this beforehand. I assumed all surgeons did but as I have learned they are not required to and this one did not. No gauze led to me swallowing more blood than I would have with gauze and I vomited this blood everywhere outside of their office. Next, according to my caretaker for the day I was not in an OK physical state to be discharged when they brought me out. Their office has denied this and said that I passed all the criteria needed to release me but no such test was done where my caretaker could also see that I was ok to be released. She said I couldn't form words or move my limbs yet I somehow stated my name, date, etc. as part of their criteria. Lastly, the nurses did not explain to my caretaker or myself before I was put under anesthesia about what to do post operation. They handed her a sheet of paper and said, "Read the instructions" with no further explanation. Poor patient care in my honest opinion. I wrote them a letter explaining all of this and the surgeon called me and was abrasive and showed little empathy for what I was experiencing.

Parker Haskin
3 years ago
This is for the Grand Rapids/Cascade office that is part of Oral Surgery Associates of Lansing. I had a bad experience. Plain and simple. They removed 4 wisdom teeth and the operation went fine and the teeth were successfully removed. The part that is making me write a bad review is that they didn't give me any information about anything that they were doing and the way they treated me post op was iffy. Yes, I'm an adult and can ask my questions but I shouldn't have had to in this situation. The oral surgeon at this location DOES NOT use gauze in his work and I would have loved to have known this beforehand. I assumed all surgeons did but as I have learned they are not required to and this one did not. No gauze led to me swallowing more blood than I would have with gauze and I vomited this blood everywhere outside of their office. Next, according to my caretaker for the day I was not in an OK physical state to be discharged when they brought me out. Their office has denied this and said that I passed all the criteria needed to release me but no such test was done where my caretaker could also see that I was ok to be released. She said I couldn't form words or move my limbs yet I somehow stated my name, date, etc. as part of their criteria. Lastly, the nurses did not explain to my caretaker or myself before I was put under anesthesia about what to do post operation. They handed her a sheet of paper and said, "Read the instructions" with no further explanation. Poor patient care in my honest opinion. I wrote them a letter explaining all of this and the surgeon called me and was abrasive and showed little empathy for what I was experiencing.

Birgete Webb
3 years ago
Quality work! I'm an anesthesiologist and was referred here by a good friend. Dr. Novelli is an excellent oral surgeon who made me feel at ease prior to my dental extraction and was available for questions I had post operatively. The staff was pleasant and helpful. My appointment was on schedule with no delay. The facility was clean and inviting. I highly recommend Dr Novelli and this facility for all your oral surgery needs. -Birgete Webb, M.D.

Jessica Smak
3 years ago
I called crying and in pain for my wisdom tooth extraction and I had to get an antibiotic prescription but they still would not call it an emergency. It was easier for my boyfriend to get his cat's teeth removed.........

Birgete Webb
4 years ago
Quality work! I'm an anesthesiologist and was referred here by a good friend. Dr. Novelli is an excellent oral surgeon who made me feel at ease prior to my dental extraction and was available for questions I had post operatively. The staff was pleasant and helpful. My appointment was on schedule with no delay. The facility was clean and inviting. I highly recommend Dr Novelli and this facility for all your oral surgery needs. -Birgete Webb, M.D.

Jessica Smak
4 years ago
I called crying and in pain for my wisdom tooth extraction and I had to get an antibiotic prescription but they still would not call it an emergency. It was easier for my boyfriend to get his cat's teeth removed.........

MOUNTAIN
4 years ago
Today I had to have one of my back teeth pulled . My Appointment was with DR Ezio F.Novelli,D.D.S.,M.D. This facility was easy to find. The people at the front desk were calming, helpful ,and comforting. Now, Dr, Novelli, and his nurse, Nicole. I felt so taken care of by both of these Professionals. I presented them with a difficult situation. I couldn't ask for a better experience. 5 Stars to everyone, that cared for me. I recommend this ORAL SURGERY ASSOCIATES of LANSING and Dr Novelli plus definitely his nurse, Nicole.

MOUNTAIN
5 years ago
Today I had to have one of my back teeth pulled . My Appointment was with DR Ezio F.Novelli,D.D.S.,M.D. This facility was easy to find. The people at the front desk were calming, helpful ,and comforting. Now, Dr, Novelli, and his nurse, Nicole. I felt so taken care of by both of these Professionals. I presented them with a difficult situation. I couldn't ask for a better experience. 5 Stars to everyone, that cared for me. I recommend this ORAL SURGERY ASSOCIATES of LANSING and Dr Novelli plus definitely his nurse, Nicole.

C Owens
8 years ago
Surgical staff must be the best in the country because I cant imagine any one more engaging, considerate, and competent. My 17 year old sang their praises, making her observations separate from mine. Yes, Dr. Faber speaks fast but like his staff he is very kind, in tuned to patient needs, and skilled. They appear to practice going above and beyond for their patients...they certainly did for us.

C Owens
9 years ago
Surgical staff must be the best in the country because I cant imagine any one more engaging, considerate, and competent. My 17 year old sang their praises, making her observations separate from mine. Yes, Dr. Faber speaks fast but like his staff he is very kind, in tuned to patient needs, and skilled. They appear to practice going above and beyond for their patients...they certainly did for us.