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Gabriela Espino
2 years ago
This is my first experience with this office and I can't say its been anything other than subpar in terms of following through with requests from their clients. The staff is kind, but they are disorganized and inconsistent when it comes to following through with call backs and answering questions. I went in for a consultation for wisdom teeth removal and requested that it be done within the next two weeks before classes started and didn't receive a call until four weeks later asking for my availability, which was significantly reduced since the time that I went in for my consultation. It also took multiple attempts to even reach the office as it went to voicemail and my messages were rarely returned. When dealing with the pre-op call, I had various questions regarding the medication I was on and whether or not I would be able to continue taking it the same day as my surgery and no one had answers despite them "taking a note" of the brand of medication I was on, which led to me miss a dose of my antibiotics. The day of the surgery I had an appointment set for 12:30 and upon arrival was told that there would be at least an hour wait before I'm able to be seen and it turned out being even longer than that estimate which is the last thing you want to hear after fasting from food and liquids for over 8 hours and are under the impression that you will be seen at the time of your appointment.

Erin Smith
2 years ago
My daughter has been to Dr. Tolley three times, the most recent was in August for her wisdom teeth extractions. The other times were for gum surgery when she knocked out her front baby teeth in kindergarten and had some shards of tooth that had to be extracted, and the other time was for removal of a couple baby teeth to get her ready for braces. Each time, Dr. Tolley and his staff were so nice and made us feel at ease. A few days after the wisdom tooth surgery, my daughter was having a lot of pain and thought she might have a dry socket. I called first thing the next morning, and they called back within maybe half an hour, and after asking some questions they thought it probably wasn't dry socket but got her in later that day to check her anyway. I want to give a special thank you to Amanda; she checked and cleaned the area in question and even made a follow up appointment a couple days later to check the healing. She was so kind and made us not worry! My only complaint is that my daughter's surgery was scheduled at 10:20 and she didn't get called back until around noon, which is unfortunate since she was fasting and couldn't even have water 2 hours before the scheduled surgery time. I know that emergencies and unexpected complications can arise which delay the schedule, so I'm giving them the benefit of the doubt on that. I would say if you're worried about waiting, ask for the first surgery slot of the day, which I think is 7am! So in summary, great staff, great surgeon!

kylen Maxey
2 years ago
(Dr. Tolley) and staff (maurice) were awesome to say the least I will forever recommend this business to anyone who need there services thanks again

Amaris Anders
2 years ago
Dr Tolley did a good job on my extraction.

Joshua Atkins
2 years ago
While sitting and waiting I heard the front desk person tell a mom who had brought her son i that their appointment had been cancelled. When she asked why, it was because three days before, they called the son's cell phone (the wrong number, the mom said) and he didn't answer, so they thought they should cancel. After the mom heard this, she was obviously frustrated. The girl at the desk was not apologetic at all, but just started looking up other days to schedule a new appointment 2 months from now. My appointment was pushed back 45 minutes, which i was told as i walked in, but only as an afterthought, and with no apology. When the front desk girl was asking me questions, she used a bunch of technical dentistry terms. when i explained i didn't know what she meant, she very condescendingly explained. I apologized to her for not knowing the acronyms, but she never apologized for using them. Also, just in case they don't tell you, like they didn't tell me (though the desk girl assured me they did), full payment is required up front and they will not send you a bill, even though they sprang an extra x-ray procedure on me when i was checking in. The overall feel of the office staff is pretentiousness and condescension. They assume any problem is completely the patient's fault. I've encountered service like this only a few times before (though never in the medical world), and usually this demeanor is a defense mechanism because they have made so many mistakes in the past. If i can't trust the staff, i can't trust the doctor, so i requested my file and left. i'll find someone else to give my money to. EDIT: I found someone else to give my money to! Red Hills did an amazing job.

Bret Keating
2 years ago
Me and my fiance came here to have her extractions done and wisdoms pulled (eight teeth total). Minus a great deal of dental anxiety, the process could not have gone more smoothly. We were in and out within about 60-90 minutes, with the surgery only taking 20 minutes. No pain at all, and she was numb for the remainder of the day. Followed all the instructions with ice off/on for the first 24 hours, ibuprofen, etc. Only minor soreness the next day and some expected complications readjusting to food, especially the first day. Stock up on pudding, jello, etc. The reason for the missing star is that they canceled on us a day in advance 3 times because the doctor had "emergency surgery," so it took almost a month to get in. Very inconvenient. We almost went with someone else. And good luck getting through to them on the phone. You will need to call about a thousand times to get through. So, the doctor may be great, but he could either use more staff or better staff (maybe both).

Matthew Yager
2 years ago
I took my son for a consultation. From the first to last interaction with staff, nurses, doctor, etc., we were met with authentic kindness, non-pretentious concern, and what appears to be abundant competence and expertise. I am confident moving forward and highly recommend.

Mayra Anello
2 years ago
My initial consultation went great. Dr. Tolley seemed like a wonderful surgeon, and he made me feel a bit more relaxed about having my wisdom teeth extracted. Today, though, on the day of my surgery, I waited for 40 minutes just to have someone come out and notify me that my surgery could not be done because their surgeries ran late and Dr. Tolley had a court hearing in 30 minutes. She said that they could try to fit me in this afternoon but that she could not give me an exact time because they would have to work me in around consultations. I was livid, but I agreed to get rescheduled for tomorrow morning. After leaving the office, I realized that if they didn't have the decency to notify me earlier about potential scheduling conflicts, how could I trust them to be responsible in caring for my dental health? Needless to say, I just cancelled my surgery for tomorrow and have already asked my dentist for a referral to a different oral surgeon in town. Also, trying to get in touch with them over the phone is nearly impossible. I echo other reviews on here about how difficult it is to get someone to pick up the phone.

MANNIE 2.0
2 years ago
There is absolutely not one thing bad I can say about Dr. Tolley and his staff they are AWESOME! I had all 4 wisdom teeth removed. I went in on a Tuesday and was told I could get my teeth pulled that Friday! His staff is very informative and kind. Everyone made me more than comfortable. I had zero pain in my healing process (I actually didn't need any pain meds after I was shocked) and was soooooooo happy because my face had been swollen for almost 9 months with all day headaches due to wisdom tooth pain and going to different dentist that were being extremely rude, couldn't pull my teeth, didn't accept my insurance, or couldn't pull my teeth for another month or months. I wish I had found his office sooner! I would recommend this office to ANYONE!!!!!

Shariah Voisin
2 years ago
Amanda was super sweet and helpful. She helped make my whole experience comfortable knowing how nervous I was. If I could give more stars I would lol!

Shandrekia Hadley
2 years ago
All of the staff there is great...but Amanda is the absolute BEST!!!!!!

Terri Stephens
2 years ago
I don't think Dr. Tolley cares for people crying in pain which is odd considering the line of work he is in. I went in with nerve pain which is excruciating. He said you don't like dentists do you? I said no. He said maybe we should wait til next week to do this and I was trying to choke back my crying to get him to take care of the problem. I have never been treated so shabbily by any so called professional in my life. The first shot didn't work, the second did, he pulled the tooth. I don't think he should be treating people. His attitude is terrible and I am not the only one who thinks so.

Tammy Philcox
2 years ago
Dr. Tolley and his staff took me in on an emergency appointment for a fractured tooth. I was in a great deal of pain, but they provided the very best care to me. On my return visit, the follow-up surgery was completed in a professional and caring manner. Both Dr. Tolley, and staff member, Amanda were not only professional, but personable and put me at ease throughout the entire procedure. I have more work to be completed and I am reassured to have such a great team at Oral and Facial Surgery Center to help restore and meet my dental healthcare needs.

Christi Clark
2 years ago
I had all four of my wisdom teeth removed by Dr. Tolley and I cannot thank him enough. He did such a wonderful job, very quick, efficient, and painless!! He doesn't sugar coat anything, so you are adequately prepared.

Susan B
2 years ago
Dr. Tolley took such good care of my daughter when he removed her wisdom teeth. She had minimal discomfort after procedure. He made sure to give very in depth teaching on after care to ensure she avoided potential complications. I had heard what a fabulous surgeon he was prior to appointment and he proved this was true! I would highly recommend him. Thank you Dr. Tolley!!!

Carly Davidson
2 years ago
The staff were excellent before, after, and during my surgery! Dana made sure I was extremely comfortable the entire time. I can't thank her or Dr. Tolley enough!!

Menetta Osborne
2 years ago
OMG where do I start. From my first visit the staff and Dr. Tolley were absolutely amazing. During my surgery Debbie and Madison made me comfortable and keep me calm doing the whole process. The office is clean and a great atmosphere. If wound highly recommend Oral and Facial Surgery to anyone. Menetta Young

Sierra Brown
2 years ago
I had a good experience getting my wisdom teeth out! I was very nervous but Debbie and Madison were excellent and did everything they could to help me feel comfortable.

Kaitlin Jackson
2 years ago
Since I can't get anyone to call me back, if you're reading this one star review and you work under Dr. Tolley: I am canceling my surgery for Friday, 1/22/21. Please don't expect me to try calling and leaving you a voicemail for a FOURTH time EDIT: someone finally just called me back and she was COMPLETELY RUDE because she didn't believe me that I actually left them 3 voicemails! I do not deserve this at all! I've been patient. I've been understanding. I've been nice. I've been WAITING. I did not deserve this attitude and her "I'm not the one who answers the phone" excuses! Here's my review: Prior to my appointment, back in December, I was proactive and made sure they had my X-rays ready before my consultation (because it's $170 if they need to take an X-ray themselves), the girl at the front said she couldn't find my X-ray from my dentist! (Spoiler alert: it was sent in on November 23rd). So after going back and forth with my dentist to send it over, I finally spoke to someone at Tolley's office who knew what they were doing and she said they've had my X-ray all along!! It's a first strike so I gave them a pass and chalked it up to: that's just the Lord testing my patience. But wait, it gets better. So I finally had my consultation on Dec 28th and I'm $100 in the hole just for the initial consolation which took TWO HOURS from the time I arrived to the time I left. TWO hours - I promise I'm not even exaggerating. I even dozed off in the waiting room. All of that time wasted just to hear what I already knew; just so he can stick a little mirror in my mouth; the whole reason why I was referred here in the first place -- "yep, we can remove your wisdom teeth." GEE, THANKS. SURE GLAD I WAITED AROUND TO HEAR YOU SAY THAT. I WAS BEGINNING TO THINK ALL THIS PAIN I AM IN WASN'T ENOUGH OF A REASON TO GET THEM REMOVED. BUT OK HERE'S MY $100!!! NICE WORK TEAM! Honestly, I understand the point of a consultation, but I will never understand why it's $100 and 2 hours of my time. I could have gotten mad and spoken up but I didn't, I decided to give these people a 3rd chance and just focus on what's important which is putting an end to my pain. BUT WAIT! There's more... Fast forward to today, two days before my surgery and I can't get a hold of ANYBODY. I never even received a confirmation of my appointment. I'd been patiently waiting for 2 1/2 weeks since the New Year for someone to call me with the estimates for my surgery that I was promised last month. Well, I got tired of waiting so I called Dr. Tolley's office myself and I can't get a hold of anyone! I left 3 voicemails over the course of yesterday and today. In my last voicemail I just said: "look, if you can't call me, just email me!" Send a smoke signal or carrier pigeon! (I mean, not at this point because I already found a new surgeon). So if you haven't picked up on this detail yet: I originally called them mid-November and they couldn't do my surgery until Jan. 22nd. So take that into consideration if you are truly in pain - they won't squeeze you in. AND when you do finally get into the office, notice how they're making people share pens when filling out their paperwork... during a pandemic!!! Leave me a comment if you want to hear more about how they seemingly disregard the spread of COVID-19. Finally, the comments these employees make about each other, you can tell that they don't even like working with each other. They say things that undermine each other and that's a bad sign. Oh and, Dr. Tolley could work on his bedside manner. Here's a positive: One girl was really nice: Madison. I give you 5 stars, girl. I didn't want to bore you with how awful your coworkers are because I knew their behavior is out of your hands. But you were the reason I kept giving this office a pass, I just have to go with my gut on this one and switch surgeons.

Veronica Oliver
2 years ago
Amanda, was so sweet and very fluent in the questions I asked, to give an answer. The whole staff was loving .