Since our beginning in the basement of the First Baptist Church in 1972, our aim has remained constant: to provide high-quality health care thats affordable, accessible, and efficient. As a Federally Qualified Health Center, Open Door provides top-notch health care to those who are hardest to reach, regardless of their ability to pay. Often we serve patients who may not otherwise have access to care including low-income families and individuals without insurance.
Beyond the medical, dental, and behavioral health care provided in our facilities, we promote wellness, good nutrition, stress reduction, and physical activity. Through our focus on prevention, we help to identify illnesses early and decrease the need for more expensive treatment down the road. Our goal is to help entire generations of families stay healthy.
Over the years, Open Door has risen to meet the growing demand for health care in Westchester and Putnam counties. We are proud to provide a medical home to nearly 60,000 local residents every year. Our award-winning Family Medical Centers have opened in a growing number of locations, and we operate numerous School-Based Health Centers to ensure that routine and preventive care is provided when and where children need it.
Mission:Open Door is the regions expert in all aspects of health, with a broad focus on building healthier communities. From prevention and wellness programs to the treatment of diseases, Open Door sees our primary mission as keeping the people of Westchester, Putnam and Ulster Countieshealthy and strong, regardless of their ability to pay.
Vision:By 2030, Open Door will serve more than 80,000 patients every year. Well expand to new communities, enrich our service offerings, and continue to uphold the highest standards of high-quality, patient-centered, affordable health care. Through our growing services, we will improve the health and quality of life for residents in Westchester, Putnam, and Ulster Counties.
We believe that when you help one person, you can lift up an entire community. Thats the Open Door Effect, and its how we extend the benefits of quality health care throughout Westchester, Putnam, and Ulster counties.
When people maintain good health, there are fewer school and work absences and fewer visits to local emergency rooms. As each Open Door patient becomes better equipped to manage his or her health, health care costs are lowered for everyone. Chronic diseases are managed better, and expensive treatments become less necessary. But more importantly: people feel better every day.
The Open Door Effect depends on health care that is accessible, affordable, patient-centered, and far-reaching. Prevention is a key component of the Open Door Effect, which is why weve expanded our wellness services to improve patients lifestyles. Whether it is blood pressure control, prevention of diabetes, reduction of asthma severity, cancer screenings or maintaining appropriate body mass index, our efficient model of health care achieves clinical results that consistently surpass national benchmarks for patient outcomes.
Executive Staff:Lindsay C. Farrell, MBA, FACMPE, President and CEODaren Wu, MD, Chief Medical OfficerNaida Henriquez, DMD, Chief Dental OfficerShonny Capodilupo, LCSW, Senior Director of Behavioral HealthMaria Mazzotta, CPA, Chief Financial OfficerAndrea Beltran Ruggiero, MPA, Executive Vice President of Community HealthMaryam Motabar, DDS, Vice President of Practice Administration
Lindsay C. Farrell, MBA, FACMPE, President and CEOMs. Farrell has dedicated her professional life to high-quality community-based care, efficient care delivery, and population health management to assure a more equitable health care system for us all. Home-grown at Open Door where she originally served as a volunteer, Ms. Farrell has also served as Open Doors Director of Operations and Director of Development.
During Ms. Farrells tenure as President and CEO, Open Door has grown significantly and doubled the number of people served. Today, Open Door is accredited by the Joint Commission, recognized by the National Committee on Quality Assurance as a Level 3 Patient-Centered Medical Home and has won the prestigious national Davies Award from HIMSS, the Healthcare Information Management Systems Society.
Ms. Farrell is a member of the Board of Directors of MVP Health Plan in Schenectady, the Community Health Care Association of New York State, THINC, the Taconic Health Information Network and Community and the Health Center Controlled Network of New York. She is also a past Chair of the Westchester Womens Agenda.
Ms. Farrell is a graduate of St. Lawrence University and received her Masters in Business Administration from the Lubin School of Business at Pace University. She is a Fellow of the American College of Medical Practice Executives. She has received the Sol Feinstein Community Service Award from St. Lawrence University, the Betsy Cooke Grassroots Advocacy Award from the National Association of Community Health Centers, and been named as one of Westchester Countys most influential residents by Westchester Magazine.
Daren Wu, MD, Chief Medical OfficerDr. Wu is the senior clinical leader at Open Door and oversees the quality of clinical care and service delivery at all sites. Dr. Wu directs the recruitment and review of physicians and allied healthcare workers and interfaces with affiliated hospitals.
Dr. Wu is a graduate of SUNY Stony Brook School of Medicine and received his Bachelor of Arts from Columbia University in New York City. He completed his internship and residency in the Columbia Presbyterian Hospital of New York. He is a Board Certified Family Practice Physician who is proficient in Spanish and is fluent in Mandarin Chinese.
Shonny Capodilupo, LCSW, Senior Director of Behavioral HealthMs. Capodilupo leads Open Doors Behavioral Health Programs and is responsible for advancing the integrated care model for behavioral and physical health. She has served as adjunct faculty at both the Post Masters Certificate Program in Child and Family Therapy at New York University Silver School of Social Work as well as Fordham Universitys Post-Masters Certificate Program in Child and Adolescent Therapy.
Ms. Capodilupo serves on Westchester Countys Coordinated Childrens Services Initiative (CCSI), Zero To Three Committee, Integrated Service Planning Committee 0-6 years and the New York StateEarly Childhood Advisory Council.
Maria Mazzotta, CPA, Chief Financial OfficerMs. Mazzotta leads Open Doors Finance, Accounting, and Billing departments. Prior to joining Open Door, Ms. Mazzotta worked at Jeffrey T. Latman and Co. as an auditor. She received her Bachelor of Science in accounting from St. Johns University and is a Certified Public Accountant.
Andrea Beltran Ruggiero, MPA, Executive Vice President of Community HealthMs. Ruggiero oversees Open Doors comprehensive enabling services, including HIV Care, Case Management, Clinical Nutrition and Wellness Programs. She helped to develop and maintain formal linkages with community partners and services to complement client needs and assures the availability of all necessary assistance for Open Doors most in-need clients. Born in Ecuador, Ms. Ruggiero began her career at Open Door as an HIV Case Manager in 2004, providing crisis intervention and case management services to vulnerable populations.
Ms. Ruggiero graduated with a Bachelors degree in Psychology from Manhattanville College and received her Masters in Public Administration from the Dyson College of Arts and Sciences at Pace University with a focus on Nonprofit Management. In 2014, she received a Certificate in Business Excellence from the Columbia Business School and completed the Geiger Gibson Capstone Fellowship in Community Health Policy and Leadership.
Maryam Motabar, DDS, Vice President of Practice AdministrationMs. Motabar oversees the Practice Administration of all Open Door main sites in Medicine, Dentistry, and Call Center. A foreign-trained Dentist from Iran, Ms. Motabar used her previous experience in general dentistry at both a private practice and community health center to flourish at Open Door. Her first leadership role as dental supervisor led to her future roles of Practice Administrator, Senior Director of Practice Administration and Call Center, and her most current role as Vice President of Practice Administration. She ensures widespread access to care by working with all members of the care team. Ms. Motabar leads a team that is dedicated to providing the foundations of quality care Open Door stands for.
Reviews
Rating 3.4 out of 5 based on 17 reviews
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newest oldest highest lowestAndrew Valk
a year ago
terrible customer service
Chris Smith
2 years ago
waited 3 hours, was first one in the door, its not a walk in, its a wait and watch everyone go in and get helped besides you
Danielle B
2 years ago
Absolute worst. I made an appointment Months ago, was on the phone with them for almost 40 mins going over what insurance I have, and confirming they take it. My appointment comes, super early in the am, I get here and the receptionist instantly says they don't take my insurance. She said they used to believe they took it, but now they don't. Did anyone call me and tell me they changed their policy on insurance.. nope. Did they try to accommodate, nope. Then the lady has the gulls to smile and tell me have a great day after just wasting my time and not even trying to work with me on getting help, that I came here for in the first place.
Emily Hopper
2 years ago
Came in for an emergency walk-in appt. All staff were super friendly, courteous, and informative. I was seen really quickly (apparently there are way fewer walk-ins on rainy days - so top tip is to get toothache only in wet weather, haha!). Walk-ins are for consultations only - so I had x-rays, and was talked through my problem and options moving forward. BUT as they had a no-show, Dr. Bell was then able to just fix my broken filling for me straight away. My face is still numb, so cannot (yet!) confirm the job has totally fixed the problem long term, but after such excellent treatment, I am very hopeful that Dr Bell has just saved my summer vacation!
Rich Neese
2 years ago
Dr. Bell is an amazing gifted Dentist/Artist. I really need work done On my front teeth and so far what I thought was the impossible is becoming possible. I had pretty much given up on my teeth and was considering dentures. Dr. Bell persuaded me otherwise. I'll post before and after photos when done. After Note: Getting an appointment is very difficult. Appointments are 6-8 weeks out even after you are an established patient. Only one dentist is ridiculous. You are burning out Dr. Bell. Hire some more dentist's or a couple of hygienist s so the dentist's can be free to work on dentistry. You have some really good staff there and should not take them for granted by understaffed them. Wake-up!!!!
Lifes Misfortunes
2 years ago
What a great office. Excellent service. The dentist was amazing. She handled my emergency and made me feel completely relaxed
Lovely Lhasa
2 years ago
The dental staff are all extremely friendly and knowledgeable and have a great way of putting patients at ease. The office is quiet and clean.
A.
2 years ago
My insurance was billed for a cleaning even though I did not receive an actual cleaning. The dentist told me we "ran out of time" but that he "felt bad" so he only removed the tartar from my teeth.. The dentist even spoke to his assistant right in front of me saying my insurance wouldn't pay out for a "second" cleaning since my previous appointment had been billed as a cleaning even though I did not have one!
Bobby Sabella
2 years ago
Excellent dental facility. Dr. Bell is very knowledgeable and thorough. Very good dentist. The office is run smoothly, getting appointments is easy. The entire staff is friendly and all good at what they do. Was a very good experience.
Diana Spadafora
2 years ago
Great service, the dentist is great! Highly recommend!
Jk A
2 years ago
The dentist may be great, and the staff may be the best, but suffering thru their phone process for 2 days had me running the other way. TERRIBLE!! And when I finally got thru to schedule a cleaning she said she couldn't do that, only the Dr could tell her when to schedule that, that I'd have to be evaluated first. What!!??
Bobby Sabella
3 years ago
Excellent dental facility. Dr. Bell is very knowledgeable and thorough. Very good dentist. The office is run smoothly, getting appointments is easy. The entire staff is friendly and all good at what they do. Was a very good experience.
Diana Spadafora
3 years ago
Great service, the dentist is great! Highly recommend!
Jk A
3 years ago
The dentist may be great, and the staff may be the best, but suffering thru their phone process for 2 days had me running the other way. TERRIBLE!! And when I finally got thru to schedule a cleaning she said she couldn't do that, only the Dr could tell her when to schedule that, that I'd have to be evaluated first. What!!??
deborah angelino
3 years ago
THIS IS THE THE GREATEST DENTIST I HAVE ever been to. I don't know anyone who works here but they treated me as tho I was one of there family members. I had a 2pm appointment and 2 :02 they called me in. I have never been to Dr appointments and was seen on time. The place was busy but each person was treated with kindness, repect and pleaser. I've never written a letter before to anything like this in my life But Kelly the girl at from desk was so pleasant didn't rush me at all and was so nice. My phone broke she asked me would you mind if I look at it within five minutes it was fixed. And made my appointment at the same time Jennifer was another girl that worked here so nice also. AGAIN I HAVE NEVER MET ANYONE WHO WORKS AT THIS DENTIST CALLED AFFORDABLE DENTAL CARE AT 16 WEST BRIDGE ST SAUGERTIES SAME BUILDING AS DR. HESLIN DR, DR DECTER. AND BLOODWORK IS DONE DOWN THE HALL XRAYS DOWN THE OTHER HALL YOU HAVE EVERTHING IN THE ONE BUILGING .I DO MY PHYSICAL THERAPY HERE SEE DR DECKER AND NOW DENTIST .AND TRUTH THIS IS DENTIST TO COME TO THEY DIDNT HURT ME BUT SO KIND. MY GRANDCHILDREN LOVE IT HERE AS WELL. DEBORAH ANGELINO
philip Valk
3 years ago
The call center is the worse! Will transfer you before you even finish saying what you are calling about. They seem to have no information at all to help anyone going through Dental work. Dose not understand that Saugerties location dose not have anyone answering the phone since they are under staffed but will transfer you anyways. Dose not seem to know how to take a message or send a message. Love the staff at the dental office, despise having to call the call the usless call center.
elizabeth denarie
4 years ago
Great front end staff. Always helpful and timely. Dentist is great too.
John Michelotti
4 years ago
Highly recommend this place. Scheduled me the next day. Warm and friendly staff. Check-in, xrays and cleaning in less than an hour. It was the most gentle and efficient dental experience I've had. Love that their true to their statement: "We don't turn anyone away." I will deffinately return and recommend them.
deborah angelino
4 years ago
THIS IS THE THE GREATEST DENTIST I HAVE ever been to. I don't know anyone who works here but they treated me as tho I was one of there family members. I had a 2pm appointment and 2 :02 they called me in. I have never been to Dr appointments and was seen on time. The place was busy but each person was treated with kindness, repect and pleaser. I've never written a letter before to anything like this in my life But Kelly the girl at from desk was so pleasant didn't rush me at all and was so nice. My phone broke she asked me would you mind if I look at it within five minutes it was fixed. And made my appointment at the same time Jennifer was another girl that worked here so nice also. AGAIN I HAVE NEVER MET ANYONE WHO WORKS AT THIS DENTIST CALLED AFFORDABLE DENTAL CARE AT 16 WEST BRIDGE ST SAUGERTIES SAME BUILDING AS DR. HESLIN DR, DR DECTER. AND BLOODWORK IS DONE DOWN THE HALL XRAYS DOWN THE OTHER HALL YOU HAVE EVERTHING IN THE ONE BUILGING .I DO MY PHYSICAL THERAPY HERE SEE DR DECKER AND NOW DENTIST .AND TRUTH THIS IS DENTIST TO COME TO THEY DIDNT HURT ME BUT SO KIND. MY GRANDCHILDREN LOVE IT HERE AS WELL. DEBORAH ANGELINO
philip Valk
4 years ago
The call center is the worse! Will transfer you before you even finish saying what you are calling about. They seem to have no information at all to help anyone going through Dental work. Dose not understand that Saugerties location dose not have anyone answering the phone since they are under staffed but will transfer you anyways. Dose not seem to know how to take a message or send a message. Love the staff at the dental office, despise having to call the call the usless call center.
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