In these turbulent times, many people are struggling with heightened levels of stress and apprehension. In partnership with our patients and staff, we strive to make each office a model community and safe haven; a protective tent in which we can all experience a version of what we would like to achieve in our broader world.
Our goal is to provide you and your family healthy, safe smiles. With our Smile Safely Program you can rest assured that were taking extraordinary measures to ensure you and your familys safety and the safety of our teams. Watch our Smile Safely Program video:
Spray, scrub, wipe repeat. Its our new favorite sound. Weve always been committed to the highest safety standardsbut now deep cleaning is done before, during and after visits even in the lobby. Our teams are geared up (literally watch the video) to sanitize equipment, chairs, tables, door handles, countertops etc. many times a day. And we dont stop there. PPE (think masks, gloves, gowns, and face shields) is worn by everyone in the office. Even patients get to take part by keeping masks on at all times except when being treated and doing a good disinfecting rinse before and after care.
Were checking to see if our patients (and staff) are healthy with a few questions and a temperature check every day, at every visit. Sounds a bit extreme? Youre right, extreme is good when it comes to patient safety and health.
Our goal is to give you great care from the moment you walk through the door. Youll find a clean, inviting environment and sense a family atmosphere from dentists and staff who greet you with a smile and treat you with respect. We want to surpass your expectations as we provide quality, affordable care for you and your family.
We welcome patients with disabilities and ensure equal access to dental care services and the facilities where services are provided. We will make reasonable modifications to policies, practices, and procedures, including the provision of auxiliary aids and services when appropriate, to make dental care services fully available to individuals with disabilities.
Dentists are at the forefront of making a patient smile brighter. Our dental team is always looking to provide Smiles for Everyone! If you are a dedicated dentist, we want to connect with you! We are always looking to expand our team with dentists and dental specialists with a passion for patient care. View our dentist opportunities.
We are movers and shakers in the dental industry and we are always doing big things. Here youll find the latest dental news from dental office openings, new product/service announcements to local events! Check out the latest news.
Smile Brands Inc., one of the nations leading providers of business support services to dental groups in the United States, today announced the grand opening of another affiliated Monarch Dental office. The new office is the second for the community of New Braunfels.
Five dentists and their dedicated support staff hosted a Day of Giving, sponsored by Buxton, at Monarch Dental in Lewisville, Texas on October 5th. Buxton is a customer analytics company that provides services to maximize an organizations return on investment, and is a proud supporter of the Smiles for Everyone Foundation.
Reviews
Rating 3.8 out of 5 based on 191 reviews
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newest oldest highest lowestMelinda Horn
a year ago
I am very disappointed in monarch dental. I had a temporary crown on for a month and I called after 3 weeks to let them know that I have been hurting and couldn't drink water because of the so I was dehydrated. They said it was because of the temporary and that the permanent crown would be better. When I went into the office for my appointment at 9:30 in the morning I didn't get back to the treatment room until 12:10. They told me they were short staffed. I asked several times how long the wait would be while I was there and told them I would have preferred a phone call so I could have waited at home. I had to send a friend to my house to take my dog out to go potty. What's in the treatment room I let them know that I have been sensitive to the cold water and asked if I needed a root canal. They did an x-ray and when they put permanent crown on I let them know that it hurt really bad because I didn't think that was normal. I really felt like I needed a root canal and they told me that I would be sore for a while and to rinse with salt water. By Thursday evening I was in so much pain that I couldn't eat or drink anything. Of course the dentist is not in on Friday and I was supposed to leave the country to go to on a dive vacation the next morning which I had to cancel! I had them transfer all of my paperwork and x-rays to a different dentist. My treatment there was unacceptable! I had to go to an Emergency Walk-In clinic to get antibiotics and pain meds until I can get to my new dentist on Monday.
Ryan Horowitz
2 years ago
Really high prices with out insurance but fast same day Service kinda but they don't use Walgreens....
james jackson
2 years ago
Rude doctor and very unprofessional but all the other staff is nice. There prices are outrageous
Alexandria Nelson
2 years ago
Very rude over the phone to even attempt to set appointment. I will be finding a new dentist as soon as possible.
Auntie Lynn
2 years ago
The intake by the staff was professional and the staff was very kind! It was a beautiful office very clean and welcoming. The dentist that I saw was charming and funny and I truly appreciated his candor! I look forward to when he can help me with my smile after I get all the preliminary work finished.
Tonya Creason
2 years ago
I have had two root canal and crowns, one crown replaced on another tooth. They were so amazing keeping me happy and extremely satisfied! They answer when you need them to in an emergency. They called me right when they opened today because I was in pain and needed another root canal and crown. I was up because the pain would not let me sleep. As soon as they called. I was in the chair within an hour. I also had an old crown fal off last night. They fixed that right up! Very flexible, understanding and definitely go over and beyond to make you feel comfortable and appreciated!
Happinessisabutterfly
2 years ago
The worst visit I've ever had with a dentist office. Will never go back...
JONH PARSONS
2 years ago
my wife and I new in HS we were establishing a dental clinic, my wife was told that she had all kinds of problems, the only thing she just had a check up less than a year ago ...they wouldn't even clean her teeth....they scheduled me for a cleaning, then had to reschedule me for a later date no one to do the cleaning,,,, went in this morning still no one to do the cleaning...they didn't call before my appointment date and time! not happy
Robert Garner
2 years ago
Yes I had scheduled a pt to get my tooth pulled on Tuesday they only X-ray it then tell me what it cost ok kool then they tell me I have to come back Thursday I say fine can make it after 230 they made it at 3 ok we'll the call me today Jan 6 at 7am telling me I need to come in in the morning due to the weather there was no weather coming in I was at work so I go ahead an do it cause I asked how long it was gonna take they say a hour I literally waited 1 1/2 hours in the parking lot until I called 3 times an told them I had to be at work they finally get me in the dentist was rude he shot novacane right in my tooth after he barely used any in my gums then he immediately pulls tooth an does not give it time to numb this place is very unprofessional if there was no stars that's what I woulda gave them an if I didn't already pay them I would of left an it was my wisdom tooth I was in pain never go to this place
Teresa Norman
2 years ago
They have a friendly staff but seems a little scattered. I had to pay office visit before being seen, then had assistants coming in twice to discuss my options, twice. Made me pay before the procedure was done and sat there for almost 2 hours before doing the procedure (extraction). Monarch needs to try for a less stressful way for their patients. Massage chairs, a view, privacy, televisions in the rooms. That's my regular Dentist office has all those wonderful things to make it pleasant. Monarch is expensive compared to other Dentist offices for sure.
Steven Edwards
2 years ago
Edited review: the staff and Dr.smith was very friendly at my recent visit yesterday. They asked if my after surgery was causing any pain which it wasn't. Although the dentures didn't get fitted because of my swelling, they tried their best too. The front staff, back staff was very polite and explained what to expect of the aftercare of my surgery, so thank you all for that to the staff and Dr.Smith.
Taylar Simmons
2 years ago
Had my tooth extracted and was sent home for a whole weekend with no pain meds because they didn't get around to calling it in. Very unprofessional
misty martin
2 years ago
I needed an extraction plus a root canal. I live 2 hours away and they were able to both at the same time! The dentist was exceptional at easing my high anxiety, he made me very comfortable to where I had zero pain during the procedure. The entire staff is awesome! Super friendly and helpful, I highly recommend this dentist.
C B
2 years ago
Told them it was my only day off and I need my teeth pulled today I told him I have insurance and I would not be able to pay until the following Friday they said that was fine and they could get me in that day and I have my teeth polled after sitting in their office for 2 1/2 hours they tell me they can't pull my teeth without $258 Just a big waste of time
Marble Candy
2 years ago
Honestly this was one of my last resort places for some help with severe tooth pain and they did absolutely nothing to help me with. Before I even went in the receptionist was arguing with another customer, then I basically sat in a chair for an hour before someone finally came to see me, then they have the audacity to tell me that what they needed to do would cost over 2000 dollars. I only wanted my teeth cleaned and someone to help me with my pain and do something about my wisdom teeth that are ruining my brace job.
Aerith Ukiya
2 years ago
This is specifically for the Hot Springs, Arkansas location. I made an emergency appointment because of a broken wisdom tooth. I arrived early to do paperwork, and due to COVID-19 protocols/protections and how busy the office was, things went a *little* slow--but nothing worth writing home about. I had X-Rays done, and it was maybe five minutes before the dentist I'd scheduled with came in and made a recommendation. The recommendation was full wisdom tooth extraction under sedation--and he explained to me how their office does the bone grafts that help with healing afterward. After he made his recommendation, I spoke with another assistant about the details of the procedure, including how sedation worked, and then he went over the different types of financing that the office has to offer. When I understood everything, he went over all of the paperwork for the procedure with me and answered all of my questions and made sure I signed everything correctly. I was also given a copy of all of the paperwork. I went in early for my scheduled procedure and got my paperwork and financing taken care of--my last-minute questions were answered and multiple staff members met with my driver and made sure they knew my driver. The office was a *bit* busy (lots of emergency appointments), but once I was called back, everything rolled right along. The dentist and his assistant were SO sweet during my procedure preparation--I am a HUGE baby when it comes to needles and I haven't been sedated since I was two years old, so I had no idea what to expect. They both kept reassuring me and trying to keep me relaxed and to get me to laugh. Right before the procedure was actually set to begin, an assistant came in to make sure I knew who my driver was and to make sure I knew how I was getting home. I ended up waking a little early during the end of the procedure (I have anxiety issues, and normal oral sedatives don't work that well for me, so this is something I thought might happen, even though an IV sedative was used), and from what I remember, I was being a bit resistant--the dentist calmly explained to me what was going on (everything was proceeding normally) and got me to calm down so he and the assistant could finish. I wasn't in pain--I was just a little disoriented and scared as a result. Next thing I know, an assistant is helping me wake and sit up and making sure I know who my driver is--she helped me up out of the chair and let me lean on her all the way out to my car where she made sure my driver was the right person AND gave them another copy of my aftercare instructions, told them where to go get my prescriptions, how to use the gauze, etc. In short, the Monarch Dental office in Hot Springs went so far above and beyond expectations in providing excellent care to me--They deserve every recommendation I received for them. I can't thank this office's staff enough--like so many others, I have HORRENDOUS anxiety when it comes to seeing a dentist, and they handled me with the utmost respect and care. I will DEFINITELY recommend this office in the future, and will use them for my future dentistry needs as possible.
Kelly Kindt
2 years ago
Had to wait outside to be seen. Then, they couldn't file my insurance for some reason . So I pay 400 for an extraction that hurt terribly and hurts worse the next day! They only care about money and closing the deal on you like at a car lot!Do not recommend!
Cassandra Bradshaw
2 years ago
DO NOT use Monarch Dental! I came in with a broken front tooth. They wouldn't fix it without a pre-authorization from my insurance, even though I said I would pay in full and then they could pay me back. No, they sent me away, reassuring me they would contact my insurance that day. (This was a Thursday) Monday comes around and I call my insurance, Monarch never contacted them! Not to mention the Dentist couldn't be bothered to say Hi or ask me how I am. Don't go!
Cass Whitley
2 years ago
Scam for 39.95. Save it, spend your 40 on your extraction.
Katherine Gruber
2 years ago
I was given an appointment one day later and taken care promptly when I arrived. Their staff is kind and professional and they accepted my insurance. I'll return and refer over and over! Thank you to the dental front line workers here!
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