In these turbulent times, many people are struggling with heightened levels of stress and apprehension. In partnership with our patients and staff, we strive to make each office a model community and safe haven; a protective tent in which we can all experience a version of what we would like to achieve in our broader world.
Our goal is to provide you and your family healthy, safe smiles. With our Smile Safely Program you can rest assured that were taking extraordinary measures to ensure you and your familys safety and the safety of our teams. Watch our Smile Safely Program video:
Spray, scrub, wipe repeat. Its our new favorite sound. Weve always been committed to the highest safety standardsbut now deep cleaning is done before, during and after visits even in the lobby. Our teams are geared up (literally watch the video) to sanitize equipment, chairs, tables, door handles, countertops etc. many times a day. And we dont stop there. PPE (think masks, gloves, gowns, and face shields) is worn by everyone in the office. Even patients get to take part by keeping masks on at all times except when being treated and doing a good disinfecting rinse before and after care.
Were checking to see if our patients (and staff) are healthy with a few questions and a temperature check every day, at every visit. Sounds a bit extreme? Youre right, extreme is good when it comes to patient safety and health.
Our goal is to give you great care from the moment you walk through the door. Youll find a clean, inviting environment and sense a family atmosphere from dentists and staff who greet you with a smile and treat you with respect. We want to surpass your expectations as we provide quality, affordable care for you and your family.
We welcome patients with disabilities and ensure equal access to dental care services and the facilities where services are provided. We will make reasonable modifications to policies, practices, and procedures, including the provision of auxiliary aids and services when appropriate, to make dental care services fully available to individuals with disabilities.
Dentists are at the forefront of making a patient smile brighter. Our dental team is always looking to provide Smiles for Everyone! If you are a dedicated dentist, we want to connect with you! We are always looking to expand our team with dentists and dental specialists with a passion for patient care. View our dentist opportunities.
We are movers and shakers in the dental industry and we are always doing big things. Here youll find the latest dental news from dental office openings, new product/service announcements to local events! Check out the latest news.
Smile Brands Inc., one of the nations leading providers of business support services to dental groups in the United States, today announced the grand opening of another affiliated Monarch Dental office. The new office is the second for the community of New Braunfels.
Five dentists and their dedicated support staff hosted a Day of Giving, sponsored by Buxton, at Monarch Dental in Lewisville, Texas on October 5th. Buxton is a customer analytics company that provides services to maximize an organizations return on investment, and is a proud supporter of the Smiles for Everyone Foundation.
Reviews
Rating 4.0 out of 5 based on 264 reviews
Sort by
newest oldest highest lowestT.J. Duvall
a year ago
Every single visit I have with this facility is a great visit. The office staff are very thorough and make directives clear before you pay and leave your visit. The hygienists and dentists on staff are very knowledgeable and genuinely want you to be comfortable with your visit. Dr. Chadhury has been absolutely wonderful. I no longer feel terror when visiting the dentist because of how comfortable I am with this location.
Jill Ayuso
a year ago
Had an appointment at 830am. Said I was the first one when I booked it. I arrived at 820am. There were 3 others in waiting room. They all got called back before me. Waited until 915am then got x-rays. Put me in a chair and have been waiting for Dentist for over half an hour and still has not shown up. So not acceptable. I cannot be at the dentist for hours on end for a basic cleaning visit
jb bar
a year ago
All was great there at dentist office everyone is very nice I got a cleaning dentist and hygienists did a great job , I would like the waiting room to have something. On there TV except music, and some magazines to look at while in the waiting room , I did talk to a gentleman there that worked there he said he would check into that because I wasn't the only customer that had asked about the TV being on while waiting . over all service A 10 thank you
Dorothy Self
a year ago
excellent service
Ernst Kopecky
a year ago
Appointment at 12, finally get called in at 12:35 Sit down and wait another 10 min
E Collins
2 years ago
Literally the worst customer service. The dentist herself is great but good luck ever getting in contact with the office. Multiple times I called the day before my appointment to confirm, only to find out it was canceled. I got a call from a BILL COLLECTOR saying a bill from Jan was turned over to collections. I never received a bill from the office. I have yet to reach them and have had the monarch collections agent reach out to them, who has also been unsuccessful. I ended up just paying it so they will quit calling. Save yourself a lot of time and find another dentist. The office is not well kept and again, the worst customer service you'll find.
Jamie Quinn
2 years ago
Daniel greeted me with professionalism. Christopher provided top notch service. Great experience.
Edward Clarke
2 years ago
Ok - my first time going here - I waited outside for 20 minutes because the doors are locked. Then someone saw me and say they were running late and are now having their lunch so it will be a little bit. I waited another 30 minutes to be put into a chair to wait another 20 minutes for someone to look at me. Took way to long. Now today, I had an appointment at 8:40 - confirmed. I arrived early and I waited in my car until 8:30. Went to the door and it was locked. I waited outside by the door until 8:40 and knocked. No answer. I called the number, no answer so I left a message. My time is valuable just as the next person and to be left waiting outside in the heat to find no one is answering the door or the phone is ridiculous. I would think twice before coming to this location.
Swapna Madugula
2 years ago
It was great experience , they educate on oral hygienic and my kids are happy with their visit
sekar dave
2 years ago
I went in there requesting for a regular/deep cleaning. I was told they would require an analysis before the cleaning is performed. Procedure wise everything was explained correctly insurance wise also finances were explained in detail. however one of the staff was too personal and chatty and made me a little uncomfortable. It would be better if they explain what's coming next or what to expect before they start putting tools in my mouth. Not everyone is used to dentist visits so a better heads up would be nice.
Carmen Gentry
2 years ago
Awesome staff! Everyone at Monarch is professional, prompt, and knowledgeable.
H Nguyen
2 years ago
Wish I could get more than five stars because I've had nothing but good experiences here. The staff is informative, professional, and respectful towards their clients. I have a fear of drills and needles and they walked me slowly and thoughtfully through each step so that I didn't have any anxiety. I am so thankful to have come here!
Dorothy Self
2 years ago
excellent service
Kris Russell
2 years ago
I've been using this Dentist office after over 2 years, at first it was a good enough experience, Dentist were nice and they were quick. It slowly started to be little annoyances, them having to wait 30 and 40min to be calling back and scheduling issues where they only had me on the schedule and not my son even thought we scheduled them back to back. My 2 kids, my wife and I all got braces at the same time, it went good at first then a couple months ago the Dentist for the braces left the company along with some of the assistances. The new one came in and they were ok but then most resently my braces a d sons broke and needed fixing and we have been having to wait 2 weeks before they even could look at the schedule to get an appointment set! And if you have had braces you know waiting that long to fix a bracket can set back you total braces time by weeks or months! Also I have been having to call multiple times a day to get through to someone and leaving messages that are never returned. It's just has turned into a horrible experience and once our braces our done we are going somewhere else.
Holly Dioguardi
2 years ago
I didn't care for their pricing model, i.e. having to buy a membership to get a discount on services. It seems like the care plan they created for me was coming from a place of itemizing services in order to make money rather than from a place of caring for the patient. Also the hygienist seemed to be in a hurry and was a bit rough. The front desk person told me they have been short staffed for 2 years. I will likely go back to my private practice dentist. Much nicer environment and personalized friendly service even if it costs more.
T Eastwood
2 years ago
This review is about my first and second time at the dental office. Both times I had to wait about 20-25 minutes before being called in to the back, and then wait another 10 minutes before I can be seen by the hygienist or X-ray technician. This is UNACCEPTABLE. For the working population, this is a waste of time and the dental office should not schedule conflicting appointments (if there is not enough staff), and patients should not have to wait that long. The reason why there are 3 stars is only because the doctor did a great job.
MightyJoeW
2 years ago
Friendly staff and good work, but the office could be run more efficiently. I was scheduled for appointments multiple times on days that apparently they are closed. Also, they don't have an online portal to see any of your appointment info.
Murali Sriram Tekkalakota
2 years ago
Have been trying to call and schedule an appointment since one week; no one is answering during office hours.
Benjamin Johnson
2 years ago
Customer service experience was below average. And my wife was rescheduled 3 times and still was not able to get an appointment for fillings. Received a random bill this month for services owed even though we haven't been there in over 6 months. Will not be returning.
Econo Lodge Team - Kumar
2 years ago
I set up an appointment for teeth cleaning weeks in advance. Very basic thing. It took them 2 hrs from 2:00 pm to 4:00 pm - 2 hours to tell me that they need to reschedule my cleaning. I understand that they need to do some X-rays and check up , but it doesn't warrant 2 hrs to do that and tenacity after that they cant do cleaning today and need to schedule again. Totally waste of time.
Load more