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Will "Bill" Fara
a year ago
UPDATE Scammers, incompetents, liars or thieves Read and you decide. How a 5 star review became a 1 star review. The below was a very positive review at this Lewisville Monarch Dental office on main street Is NOW REVISED to One star only because I can not give zero stars. Thieves, Thieves, Thieves....Or just totally incompetent? you decide>> Yup They are attempting to defraud me out of my hard earned money paid in good faith up front Because I knew they were IN NETWORK with both my Primary Cigna insurance as well as my HIGH DOLLAR METLIFE dental Policy. They confirmed that they were in network for BOTH INSURANCE PLANS and that They would assist or directly process my claims for me and they said they would provide all the needed itemized evidence necessary for the claims to be fully processed so I could get reimbursed fully. Dr Charles CHILCOAT is the oral surgeon who works with this office & it seems he travels to a variety of offices that Monarch operates in the area. Without getting too deep into the specifics of MY personal dental work DR CHILCOAT was going to remove a 3 tooth molar bridge and extract 2 teeth and would be placing implants for a new bridge once the area was prepped for the implants. I was told by the DRs office assistant, Sarai ,that I would have to pay the full amount for each procedure at each visit and then they would supply the paperwork to process my claims correctly through the secondary payer insurance company, since the Cigna medicare plan was primary insurance payer , even though it actually covered very little toward the work I needed. OK, The extractions were actually fully covered by the primary plan IN FULL so the Metlife plan would pay the prep work for the implants which included adding what the DR said was needed to strengthen the area for the implants. (Bone Grafts) ***Those implants would be put in on a future visit and not included in the billed work done this visit. Before the surgeon knocked me out to do the initial work I specifically asked to get the bridge back since it was a ceramic over gold and the gold value was probably at least $100. possibly $250... I left the office a bit woozy and they never gave my wife the 3 tooth bridge that was extracted. ****That was the first SIGN of what I believe is untrustworthy behavior.*** I Paid the TOTAL for that visit ONLY which came to $3116.00 Being told that the insurance would reimburse me directly for all the covered charges. Most Charges were covered at 50 to 70 % so there would be a big refund RIGHT? Well, after 6 months trying to get my refund paid properly The explanation of benefits stated that they OVERCHARGED ME for covered expenses by more than $1000.00 >>> I gave them a copy of the EOB explanation of benefits and requested a refund of the amount that I had over paid. FOR MONTHS THEY STALLED and finally I was told that since the insurance paid me directly instead of the DR. (which was Not an option given)That they would not refund my overpayment. >>> this was the response in quotes. , "and there is no Difference, we cannot reimburse you, because you have already been reimbursed by Metlife," This has absolutely nothing to do with the FACT THAT THEY OVERCHARGED ME. by almost $1000 according to METLIFE. Scammers , Scammers, Scammers this will be a lot of aggravation to be made whole. DO NOT TRUST THIS OFFICE with your $$$. They overcharge you and refuse to refund the overcharge thinking you will go away. Guess what, A 70 yr old retired disabled VET has time to expose these Blankbags THEY OWE ME A $935 refund

Charles Wilkinson
a year ago
Very helpful

DILIP PATEL
a year ago
Not a good experience.. Staff is rude and didn't solve my issue at all

Bobby Litke
a year ago
Dr Dean ,Loya & Hanna are an incredible team of dentistry. They made a plan about a 10 yrs ago and it has worked well ste by step. Awesome ladies!!!?.

Myhead Hurt
a year ago
Sketchy fees and lying about costs

April Williams
2 years ago
I was super nervous getting my tooth pulled and honestly was not going to go through with it but Dr. Den and Lisa was so nice and patient me during my visit. They made me feel very relaxed, understanding, and brought so much happiness to me while my procedure was happening. Dr. Den was gentle and quick and I was out of there before I knew it. DEFINITELY RECOMMEND!!!!! Thank you again Dr. Den and Lisa, y'all are the BEST!!!!!

Sarah Flynn
2 years ago
I wrote this on 2-2020. Couldn't ask to be in more capable hands then Dr. Zachary Smith and his assistants. He is attentive and thoughtful and has a terrific manner. He's also pretty funny. He works on Saturday, which is a plus for me. All in all, a great experience for an otherwise dismal necessity. Update: On 8-25-22 my left molar crown popped off! Under the crown, the whole tooth was completely decayed. My current Dentist had to remove the entire tooth; it was no good. This crown was put on a mere 2 and a half years ago at Monarch Dental. My current Dentist said the crown was ground down too much. Even I could tell there was barely any crown there to hold on adequately. I paid $1150 for this crown which is now down the drain. I am devastated at the expense to remove the tooth, which will now need an implant. That will be a total of $3500 for this one tooth! I was so doubtful about the ability of this Dentist, that I refuse to go back, knowing there is no warranty on the crown at this point. I am on permanent disability and don't have the funds for all this. Would I recommend Monarch Dental at this pount? Absolutely not! Take your chances there, as I did.

Kent Evans
2 years ago
Very professional and to the point nothing like my experience with Jefferson Dental

Josh Holley
2 years ago
Monarch does not accept primary and secondary ins even after telling me constantly they will. They "accept" but don't bill the insurance. Then said they will be secondary as a courtesy to me however they want me to pay after primary and then give me a credit once secondary pays. Why would I want a credit instead of the money that should've been covered by secondary? I pay insurance for a reason, not to have a credit at a dentist who doesn't want to provide the best care for as little of a cost as possible for their patients? Office manager is rude. Asked why they won't list this policy since their intake forms have 2 insurance boxes and asks which is primary? No notice in the office or online but Monarch and Patient Services says they take both insurances. Was told by this office that this location and the other Lewisville location don't do secondary. Terrible service.

CL Clark
2 years ago
Very courteous personnel! Dentist was great!

Christopher Lindsey
2 years ago
I was told on the phone that I would have a regular annual checkup and cleaning at my appointment today. When I got to the office, they said they would only be doing the checkup with the dentist and I would have to schedule with the hygienist separately, who was booked past August. I would be charged my copay for both visits individually. Omitting such information up front made me waste time and gas and has made me take my business elsewhere.

Steve Wartecker
2 years ago
BE WARNED - DO NOT GO TO THIS PLACE! - DO NOT WASTE YOUR TIME! Went in today as a new patient for a routine dental exam and cleaning. They recommended a "deep cleaning" for over $800. I politely declined and asked for the regular cleaning that was fully covered by my insurance. THEY REFUSED TO CLEAN MY TEETH! It was get the 'deep clean' for $800 or no cleaning at all. This place is way more interested in making money off you, they don't care about your dental health. I'll be contacting the Better Business Bureau and TX Dental Board.

Rusty Ryan
2 years ago
Awesome services and dental care. Our family has used Monarch Lewisville and Dr Richardson for almost 20 years. This includes cleanings, crowns and 4 sets of braces. Great services. Great dental hygienists. And Dr Randy Richardson is one of a kind!!! Highly recommended!!!

Nicole Frederick
2 years ago
The staff was friendly and helpful. I get nervous going to the dentist and they calmed me right down. They explained everything as they were doing it and answered all my questions.

Celeste Gallardo
2 years ago
The staff is lovely! I had my deep dental cleanse and some fillings here. Would recommend to anyone needing good dental service.

Cristina Halloran
2 years ago
Great experience! All the staff was welcoming and the first consultation went really well. I will continue going to Monarch dental for my dental health!

Kenneth G Gray
2 years ago
The doctor thinks it's professional to have sarcastic replies to questions. It's like pulling teeth to get an update on the next steps with him. I will be moving the rest of my work to a different dentistry. You spend your money to get work done, one shouldn't have to go through snide remarks. I can't complain about the rest of the staff, just the Dr.

J Fant
2 years ago
I had an examination completed and an extraction the next day at the Lewisville, Texas location. The doctor and his assistant were able to get everything done with minimal discomfort and it went much smoother than anticipated. The staff has always been professional and courteous during my visits so I have absolutely no complaints. I have every intention of returning for the rest of the work I need done along with making an effort to get required check-ups to avoid additional issues.

Will "If I only had a brain" Fara
2 years ago
I went to this office because they were on my insurance and had better reviews than many others I saw in the area. I did not specifically choose DR Richardson but BOY am I glad I was assigned to him at monarch dental in Lewisville. It seems that I lucked out purely by accident. You see my cigna medicare plan has dental coverage and initially I chose an office that said they took my cigna medicare plan. I got new xrays and a cleaning all at no cost but when I went get with the business insurance person she said she just discovered that my cigna plan IS NOT one that they participate in after all. They gave me treatment plan and estimated charges. They listed an expensive crown removal and replacement to get at some decay beneath the crown but above the gum line. Well I decided that financially it would be better for me to go somewhere that accepted my plan. Well Dr Richardson took his own xrays and his treatment plan was for a filling on that tooth NOT a NEW Crown. saved me $ 1500 He just shook his head when I showed him that they wanted to remove the crown and replace it and said , That is ridiculous, there is no reason why it cant simply be filled though it is not easy he said it would not be a problem and he has done the work already with NO issues whatsoever. He also saved me from getting a crown on a molar and told me that since there was NO Opposing tooth it would eventually fail so I did not waste money there either. This dentist saved me $3000 so that is all I have to say EXCEPT that he also repaired a front tooth that had a small yet noticeable chip. He fixed and matched it so perfectly that I had difficulty after the repair trying to tell which tooth was fixed. Amazing Overall it cost me out of pocket less than $200 instead of over $3000 from the other office I initially was going to use.

Nola Leverenz
2 years ago
Charged way over estimate, charged for secondary opinion with another Monarch dentist. Make you sign they have no responsibility if you have any problems.