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J B
2 years ago
It took them 7 months to send the bill to the right insurance at the same time they sent the bill to collection. They were out of reach and not responding to phone calls for couple of months, when they answered they said their system were down and could not confirm if they sent the bill to the right insurance. Finally they billed the insurance and I paid the balance left and I am still getting letters from the collection agency.

Kelly Stafford
2 years ago
Staff was very friendly. My dental hygienist, Brandy was excellent. She was very professional and put me at ease.

William Grogan Jr.
2 years ago
Friendly Professional excellent teeth cleaning and dental work

Alice Hanson
2 years ago
Friendly responsive staff. My visit was short as my problem required surgery. I was referred to the dental surgeon of my choice.

Chip Rowe
2 years ago
Very satisfied! Staff was very kind and considerate and able to accommodate my need for an appointment on the day I called. The evaluation resulted in the need for a referral which was handled promptly! Office was warm, bright and clean. Highly recommended!

Tommy Bruner
2 years ago
If you want to get into a nightmare insurance situation, then feel free to come here. Literally just look at Aaron Gipson's review below to see this didn't just happen to me. Nearly six months after an appointment, I am still on phone calls with a collection agency trying to settle a $151 bill that I have already paid for a routine cleaning that was supposed to be covered by my insurance that Midtown accepts. Normally, I would write this off as being the unlucky person who got one of the regular mess-ups that happen from time to time. But the inability of Midtown to deal with (or even address) the following issues is extremely disappointing. Family went for a routine cleaning, completely covered by insurance, in network. Dr. Mardis was out apparently, with no warning or call about it. They kept our appointment and took our insurance as normal. Balance leaving that day was $0. Four months later, we received a call from collections. We hadn't received another bill from Midtown, no clue what the amount is for. Literally sent to collections before we were even billed. Called Midtown, apparently the dentist they had us see was a traveling dentist that was out of our network. Because of this, we owed more money for the unexpected out of network costs, and "our insurance would pay us back later." We paid the amount due immediately. My insurance has no clue what they are talking about, and I am just out $151 for a cleaning. Midtown also had no clue why collections would be calling us, but nearly two months after we have paid the bill, we are still receiving letters from collections. Midtown won't address us being sent to collections because they claim they didn't send us to collections. All this is over a $0 balance day of, with no further bills received until after we are literally called by collections. And I am still out $151 over a routine cleaning because our scheduled appointment with Dr. Mardis was changed to a different dentist with no warning. We had no way of knowing we wouldn't be seeing our normal dentist until my wife was already off work in their lobby with our family.

Heather Waggoner
2 years ago
Love the staff! My family loves coming here! Becky is my usual hygienist and she is always so sweet and funny. She makes the visit go by quickly! Best dentists in town!

Ken Steiner
2 years ago
The appointment was timely and the cleaning thorough.

Aaron Gipson
2 years ago
The service at the time of my appointment was excellent! I was very happy that I had found a new good dentist being new to the area. However, their administration has been a deal breaker for me and I questions if how they have treated my situation is even legal. This review is going to be somewhat lengthy. Mostly due to this being the only other way I can think of to receive a response. Midtown clearly has tons of positive reviews but I guess I have to humble them a bit. Back in October I believe, I had my first appointment and should have noticed a red flag but didn't think anything of it at the time. They had absolutely no admin works. None. They left it all to a dental assistant who was nice, respectful and did a great job. At the end of the appointment, when you generally speak with someone handling the admin side of things, I spoke with her about if I would owe a copay (knowing my insurance generally requires little to none and also fully covered) which she replied that I wouldn't owe anything. January comes around and I get a bill from Midtown Dentistry along with a collection agency for $350. There must have been a mix up or misunderstanding, which is fine, it happens. However, the lack of communication over the past month after numerous emails and phone calls has been unacceptable. I wouldn't even say lack, there has been no communication at all, other than collection agency notices. Is their whole business plan to not run insurance and let collection agencies handle the billing? I was hoping to get this resolved quickly as I originally thought there were admin issues for a short amount of time. Clearly they are still heavily struggling on the admin side of things. Unfortunate.

Acacia Jones
2 years ago
I tried to pay my bill in office and the receptionist was very rude. She said she was busy and I'd just have to pay another time. Very unprofessional.

Ashlee Long
2 years ago
I am always leery of change but the new dentist is wonderful. There was a mix up with insurance on my end and they were great working with me. Everyone is kind, caring and flexible. Highly recommend this dental office.

Skylar Forrest
3 years ago
Dr. Martis

Hannah Grange
3 years ago
Friendly staff and awesome office!

Gary Goss
3 years ago
They are very caring and honest. They never try to push you to have procedures you don't need. They do their best to save you money. and Sarah is one of best and most caring person I have ever know. She wants the best for her patients and Midtown is probably the best Dintistry in Terre Haute

Brayden Drake
3 years ago
Great place, very professional.

Leia Sigler
3 years ago
Everyone is so nice and friendly. Been going here for while now and would definitely recommend to anyone. We had actually gone in on the wrong week. They had informed us our appointment was the following week, but they had openings if we just wanted to stay and take those. We did of coarse. It was great of them to get us in early. We have built-up a relationship with all the ladies who clean our teeth. They are all awesome. If your looking for a new dentist. Please go try this ace out. I highly recommend it.

Lorrie Stanfield
3 years ago
Excellent service. Brandi is amazing and.very gentle

Carl Conwell
3 years ago
I have been going to Dr. Mardis for years and have always been happy with the service I have received. I had to switch a couple of years ago because my job switched insurances. I was so displeased with the new dentist that I went back to Midtown Dentistry and paid out of pocket.

leana morris
3 years ago
Friendly caring staff. Clerical staff are very helpful with insurance issues. Would recommend Dr. Mardis, Brandy ( hygienist), and the rest of the staff.

Larry Davison
3 years ago
Always friendly, very clean and efficient