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Kristina Bendixen Lepper
a year ago
The dentist office decided to cancel my nephews appointment because he is handicap and needed medical transportation so because medical transportation isn't reliable to them they can't service him. Such shaming and disregard for him and his mom is gross!!

Cheryl Ryan
a year ago
I've had nothing but great experiences here. I don't wait very long and they are very friendly.

Lila
a year ago
They shamed my teeth in front of me and continued to do so throughout my entire appointment.

Joshua Stevenson
2 years ago
Do not go to McCue I was patient at Carthage had appointment and Carthage was a great dentist and looked for 2 years for a good one was happy called today about repair work from previous visit and my appointment they shut down Carthage office didn't inform patients put them all to Watertown called them new patients and this was a year ago then said they are short staffed for a year that's why patients weren't informed I called 3 times during that year to see if I could get in sooner and was never told this and the number I called was Carthage number sent to Watertown not even told it was Watertown I was talking to when I said this is not only poor practice and rude it's illegal to transfer me to another city without me knowing they said I could cancel appointment and look for a new dentist which I would have done if I was informed a year ago when they did it

Jacob Davis
2 years ago
After scheduling an appointment multiple months ahead of time, they neglected to inform me until the day before my appointment that the hygienist I was scheduled to meet was no longer working there, and that they are booked out for the next year. Voicing my concerns about this on the phone prompted the person I was speaking to to interrupt and give memorized lines about their process of confirming appointments and excuses about how this process takes time. Tremendously disrespectful of not only the time I spent calling to follow up when I was told I'd be the one to receive a call, but also the day I set aside months in advance to drive an hour for an appointment. Would not recommend.

J Coleman
2 years ago
Scheduled an appointment in October, soonest they could get me in was February. They called the day before my appointment saying they were short staffed (understandable) and had to reschedule. Soonest appointment they offered me was July. When I explained that I called in October because of jaw pain and had already waited months for an appointment, they said they would put me on a call list and hung up on me before I could get any appointment date set. Understandable that everywhere is short staffed right now, but rude staff on the phone and poor practice management to reschedule so far out when it is the practices own scheduling error. Edit since attending the practice: I received an appointment reminder for an appointment that I did not know was scheduled months after this situation. This must have been booked by the front desk person that hung up on me. I was out of the country at the time I was unknowingly scheduled for and they rescheduled my appointment a few days later to accommodate. The dental hygienists and assistants were very friendly, personable, and seemed to know what they were doing. Dr. McCue was very brief but friendly as well. Turned out to be a good experience on the clinical side of things.

Anna Carter
2 years ago
Watertown Location: The worst experience I have ever had at a practice. Went in for a procedure for my daughter the first thing that I noticed was how dirty the floor was, it looked like it hadn't been maintained in some time the second thing I noticed is that there were USED TOOLS already on the table, out of package. After examining them closer I could clearly tell there was plaque and dried saliva on them. When I mentioned it to Dr. Mccue he berated and belittled me to his assistant because I didn't "witness" any one open the tools. Darn right, I didn't! When I asked him if he could sanitize the room and grab a new set of tools to be opened in front of me he continued to raise his voice and demeaned me to his assistant as if I were not standing right in front of him. I then told my daughter that we were leaving and refused to get the procedure done. He follow me and my daughter out in to the lobby were he continued to raise his voice at me, until I was embarrassed enough and asked him to stop talking to me. Not to mention, there are dogs walking around in and out of exam rooms where people are getting their teeth worked on. So very unsanitary. I recommend if you're child is allergic or afraid of larger dogs, don't even consider this place. There as never been a time that I went that they were not there. In fact, the darker haired dog nipped at my youngest and growled at my oldest. This place is so unprofessional and so EXTREAMLY unsanitary.

Kevin Stewart (junkyinny)
2 years ago
Horrible place. Avoid. Had an abscess was prescribed and uncommon antibiotic. It didn't work called and they prescribed the same one again. Showed up to two appointments. They told me I didn't have. I have the paperwork that says I do right from their system. No apologies no nothing. Transferred to their Brewerton office. Very unprofessional in Watertown

Ashley F
2 years ago
The staff was extremely nice, the dogs were great. I called in day before and they got me an appointment next day. I look at some of these negative reviews and am shocked it just seems so fake. The dentist guy was super nice and all the staff was super nice. Honestly this place deserves a better rating.

m de
2 years ago
semi-nice staff, grungy rooms with dirt caked edges. scheduling is sporadic with massive gaps in appointments. if you are not a dog person probably not the best practice to go with. (specifically their Watertown location)

Bridget M
2 years ago
Horrible customer service Daughter (7) was seen and told she needed 5 teeth filled/capped after never having any issues were told we'd be called to coordinate with the OR. They sent me a treatment plan and all of a sudden there are 9 teeth listed with issues. Went to see a different dentist for second opinion. They only saw a minor issue with ONE tooth and fixed it right there no Novocain!! How DISGUSTING that you would try to scam a 7 year old and put them through all that!! It's now a full month since that appt and they still haven't called to schedule her....I stopped in today to see what was up and snootily was told that they were on hold with insurance for hours multiple times to see if it would be approved, well don't bother to keep me updated or anything. When I explained the situation and how we got it resolved elsewhere demeanor was that of could care less and no apology whatsoever. DO NOT GO HERE!!!!! Also I like the dogs but I can agree is it really hygienic at a dental office?

Shayla Pickering
2 years ago
We brought our son to his first dentist appointment here and they were so patient and kind to him. I was worried because my son does not like strangers at all and fusses a bit. So of course it makes the appointment difficult for the staff. They talked to him, let dad hold him while they examined, didn't seem bothered by my sons fussing and wariness. My son even took the goodie bag from them after. (He loves the little car) The Disney decor is super cute, my son kept pointing to all the art work and the adorable dogs. This was such a great experience for us and made a first time dentist appointment that we dreaded very pleasant. They also allowed both me and my husband to go in with him.

Lillian Dingman
2 years ago
I went to see Dr. McCue for teeth that needed to be pulled. After my exam we decided that the few teeth remaining needed to go and I opted for full dentures. We discussed the process and time frame. I opted to pay $2000.00 out of pocket for temporary dentures. I did not want to go months without teeth. I saved for months. Paid in advance, had impressions done and picked up my temporary teeth the day before I went to the oral surgeon. The plan was to immediately put in the temps after my teeth were pulled. That did not happen. They were too big. Went back to McCue a number of times. Took down high spots and told him many times they were too big. I was told we can do a refine AFTER my gums heal, what another 2 or 3 months? I returned them today. No money back, I was laughed at by an office person. So live and learn. 2 grand on a promise that McCue did not keep. Stay away from this place.

Casey Johnson
2 years ago
My daughter has autism and this was the best dental visit we have ever had. So grateful to have found them.

Di NY
2 years ago
You Definitely Don't Want this Dental Office! I called McCue Dental and left a message that I needed to be seen for an urgent appointment. That afternoon I called a second time and spoke to a woman who sounded very unpleasant. She told me that she would need time to get authorization from my insurance company before I could have an appointment. So, it would take a week before I could be seen. The next day another woman called me about my voicemail. She sounded very pleasant. She told me that it was strange that the first woman I had spoken with had not simply looked up my record in their computer since this was easy to do. She told me that she would call me back when she was able to schedule an appointment for me. She also told me that if I did not hear from her before Friday, I should call her back. So, on Friday I did call their office. The phone rang and rang. I have two numbers for their office. I tried both. Then I googled their hours. They are closed on Fridays. She had lied to me. Obviously, I won't be seeing a dentist at McCue Dental. I would advise you to do the same.

Mackenzie Harris
2 years ago
I never have to wait and the staff has always been kind and helpful.

Adam Roberts
2 years ago
Very unprofessional. Bad customer service.

Trixxy Lee
3 years ago
Very friendly atmosphere, clean and taking full Covid precautions!

Kyrstin Lillie
3 years ago
I have major dental anxiety and have put off getting necessary work for years. I have finally been getting my dental work done and I am having a great experience each time. Each hygienist I've seen so far has been amazing and so knowledgeable. I ask a lot of questions and they are always available to answer. I see Dr. McCue each time and he is AMAZING. I feel so calm and at ease and question why I waited so long to get rid of my pain. Dr. McCue is kind and helpful and is helping my mouth feel the best it ever has. I will forever be grateful to this office and I would highly recommend them to anyone I know.

Mackenzie Harris
3 years ago
I never have to wait and the staff has always been kind and helpful.