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M Wagner
2 years ago
I and my family have been patients of Dr. Oropesa for many years, and we all think she is great.

Chris Carpenter
12 years ago
On March 14th, 2012 an audit was performed on my Single Patient Ledger, Chart Number CA0064. The audit was triggered after I expressed dissatisfaction with my current billing statement. I appreciate the audit, but I am still concerned with the end result. When I choose Mary Jean A. Oropesa, DDS as my dental care provider I explicitly inquired about the billing process, and what Sun Life Financial covered in terms of dental work. I made it very clear to have these processes explained to me because currently money is tight for a lot of American families and mine is no exception. I was told that your office had worked with Sun Life Financial before, and that I would have to meet a certain deductible and everything thereafter would be paid in full by my insurance coverage. I was also informed that I would most likely be financially responsible for Sealants due to my age if I choose to get them. I was also told that I had a maximum of $3,000 of coverage per year. When I received this information, I was ecstatic that your office had a great partnership with Sun Life Financial. Since treatment began in September, I was aggressively solicited to get as much work done before the end of the year. The reasoning for this was to allow my yearly maximum to lapse, and replenish itself as the New Year was brought in. Now, after the audit your office shows that out of the $2,221.00 worth of dental work completed, I have already paid $349.60 to your office as "deductibles" and you show that the insurance company has only paid $647.00 in claims. This leaves a total of $1,149.20 to be paid. Your office states that I am responsible for this balance, and that the insurance company has paid in full on the claims. There seems to be an extreme disconnect between what your office led me to believe, and the actual outcome of the billing was. As stated previously, I ensured that I was informed about the process to avoid this type of situation where I feel like I was not being taken advantage of. Quite bluntly stated, your office gave me wrong information. This wrong information led to the excessive sale of services. I have a distaste for bait-and-switch schemes where business owners lure potential clients with falsehoods. This approach sickens me. Had I known the insurance company would only cover 29.13% of the work being performed, I would not have listened to your office's car salesman tactics to get more work completed. I would have had the necessary work completed, and found a way to come up with the money to complete the rest of the work at a later date.

Chris Carpenter
12 years ago
On March 14th, 2012 an audit was performed on my Single Patient Ledger, Chart Number CA0064. The audit was triggered after I expressed dissatisfaction with my current billing statement. I appreciate the audit, but I am still concerned with the end result. When I choose Mary Jean A. Oropesa, DDS as my dental care provider I explicitly inquired about the billing process, and what Sun Life Financial covered in terms of dental work. I made it very clear to have these processes explained to me because currently money is tight for a lot of American families and mine is no exception. I was told that your office had worked with Sun Life Financial before, and that I would have to meet a certain deductible and everything thereafter would be paid in full by my insurance coverage. I was also informed that I would most likely be financially responsible for Sealants due to my age if I choose to get them. I was also told that I had a maximum of $3,000 of coverage per year. When I received this information, I was ecstatic that your office had a great partnership with Sun Life Financial. Since treatment began in September, I was aggressively solicited to get as much work done before the end of the year. The reasoning for this was to allow my yearly maximum to lapse, and replenish itself as the New Year was brought in. Now, after the audit your office shows that out of the $2,221.00 worth of dental work completed, I have already paid $349.60 to your office as "deductibles" and you show that the insurance company has only paid $647.00 in claims. This leaves a total of $1,149.20 to be paid. Your office states that I am responsible for this balance, and that the insurance company has paid in full on the claims. There seems to be an extreme disconnect between what your office led me to believe, and the actual outcome of the billing was. As stated previously, I ensured that I was informed about the process to avoid this type of situation where I feel like I was not being taken advantage of. Quite bluntly stated, your office gave me wrong information. This wrong information led to the excessive sale of services. I have a distaste for bait-and-switch schemes where business owners lure potential clients with falsehoods. This approach sickens me. Had I known the insurance company would only cover 29.13% of the work being performed, I would not have listened to your office's car salesman tactics to get more work completed. I would have had the necessary work completed, and found a way to come up with the money to complete the rest of the work at a later date.