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Britney Patterson
a year ago
My first few visits were great. This place cannot keep staff. Theres always someone up front who doesn't know how to do something or isn't trained on it. Most recently, I couldn't get my records transferred because no one knew how to do it. Once I got ahold of the person who did know how, she couldn't use her email and even suggested that upper/lower case letters mattered when I gave her the email I needed my things transferred to. What. Prior to this, I canceled my last appt there because I had just had a baby and didn't want to make the 1 hr drive, one way. She told me "great! We don't currently have a hygienist employed." Which translates to they were going to let me drive there just to turn me around! I am SO glad I called because they sure weren't! Unbelievable. My last real appt with these people, I had a tooth break. Called on a Monday and they told me they could get me in that afternoon at 3:15. Perfect! I get there and find out she was looking at the wrong day on the calendar. They squeeze me in regardless, and a different dentist than I am used to working with tells me that since it's a after 5, he can't help me. I burst into tears because of the amount of pain I am in, and that I drove all that way, AND took off from work to be told no. My regular dentist came to the rescue and filed the edges of the tooth so I could, AT THE VERY LEAST, not have it slicing my tongue every time I spoke. SPOILER ALERT : My new dentist did not receive the records I requested. I had to pay out of pocket for new x-rays because of this. Thanks. Don't walk, run! In the opposite direction of this place!

Jamie Maheu
a year ago
This place is a joke bounce you appointment and don't care

Brittanie Merrill
2 years ago
I called to let the receptionist know that I had open pockets that I would probably need a referral out. I gave her all my information. She said I was all set. I went to my appointment. She could not find my mainecare with all the given information. After being frustrated I left. I was able to get all my information and put back on the books. The hygienist that came in stated the machine they needed to do the X-rays for my wisdom teeth was broken, the dentist would probably refer me out. The dentist came in, did not introduce himself asked to look at my mouth and stated he would need to refer me out because it's too unsafe for him to preform any surgery's. Okay. Then asked me to find out where I needed to a referral to. I stated Augusta oral surgery as I don't know of any place to remove my teeth. The dentist has stated he seen pus and there was an infection. Left and sent the hygienist in who asked me where to get a referral to. When I stated Augusta oral she said they didn't take mainecare and I would be better off paying out of pocket because the wait is too long. When I asked for an office manger she became extremely defensive. Telling me all concerns where taken care off. I walked out. I called another office. I have an appointment and a referral out to an oral surgeon in Augusta if I need it CUSTOMER SERVICE MATTERS. While all of this os happening I'm balling my eyes out because I'm overwhelmed, anxious and in pain. Not once was any kindness shown to me at all. Also was told they couldn't do my cleanings but as of 7/1/22 mainecare covers all cleanings

Jayda Marie
2 years ago
I was given antibiotics for my gums turns out that I didn't need that medication only the mouthwash I am 26 weeks pregnant I don't need to worry about being given wrong medication also the wait time is so long

Debi Grant
2 years ago
Had appointment May 2020 - cancelled for obvious reasons. Five months after, called office got auto message stating office only taking emergency calls & if appointment had to be cancelled due to "COVID" someone will call to reschedule, NO ONE EVER CALLED. Called month after month Oct. 2020 to Nov. 2021 - NO ONE EVER answered phone, always got auto message. December 2021 FINALLY someone answered phone & I got appointment for April 2022. Went to office, was told I needed a mask. Told receptionist I didn't have mask yet she stated two more times I had to wear mask, said she'd get me one. Got into exam room, talking to hygienist, told her about my issues getting appointment. Told me that office message had been changed & that they had been open for all patients since July of 2020 - LIE!!!! She proceeded to work on me, took new x-rays, dentist came in said I had to see Periodontist before any further work can be done & I'd get a referral. Handed me slip of paper with Periodontist info., said they'd send referral that day. Just in case it didn't get it done, I waited 3 days before I called to make appointment. Periodontist said they never got referral so I called Main St. back. I was told to make appointment first THEN they'd send referral - WRONG!!! DON'T WORK THAT WAY!!! REFERRAL made first the patient can gets appointment. Main St. said they'd get referral to Perio that day; this was a Thurs. Next Mon. called Perio & still hadn't received referral. Called Main St. again, said they'd call Perio to get fax or email to send referral. Another week went by called Perio office again & they had the referral. In process of giving info when informed the doctor no longer billed insurance I had, I'd have to pay out of pocket for work, no way. Called Main St. next Mon. let them know Perio didn't take my ins. so they'd have to refer me to another one who did. Was told they'd call back that day NO CALL - NOT SURPRISED! Wed. called, said they were busy, I'd get a call in 30 mins. 2 hrs. later, still no call so I called back. Was told doctor was busy, she didn't know it, he was still extracting & would call back later. AGAIN NO CALL! Office closed Fri. so next Mon. called again; was AGAIN told they'd look for another specialist & called back later that day - AGAIN NO CALL! Found another dentist, made appointment; called Main St. to find out how to get copies of x-rays. ALL OF A SUDDEN THEY CARE!!! "OH, sorry about referral, give us few hrs. we'll get it for you!" Told them been 2 wks trying & now I new dentist & they're going to get me a referral? Said forget it I'm done. Asked again x-rays, told they'd need to call back - SSDD. Few days later call, told they needed fax number to send x-rays - can't fax x-rays. Called Main St. back, informed them no fax number can I pick x-rays up. Told they can print & I can come pick up. Few days later called & said can pick up x-rays, was told receptionist had to talk to doctor. Came back on line said x-rays would not come out well if printed so they'd email them to me. Took 5 days to get that done. Learned hard way - THEY DON'T CARE ABOUT PATIENTS ONLY THE MONEY AND GIVE YOU THE RUN AROUND!!! I DO NOT RECOMMEND THIS PRACTICE!!!!

Amy's 2 Cents
2 years ago
Horrible experience. Had a broken tooth pulled, that went fine. Was prescribed an antibiotic I'm highly allergic to. (Was stated in paperwork they had me fill out!) My name was misspelled, no birthdate, wrong address. Made numerous calls trying to get this straight & office staff just bumbled it, after assuring me they'd call in a new script. Nope, never did. Next day I called & emailed. Said dentist has to call me b4 he can call in a different antibiotic. He never did, but had his office staff call me demanding immediate payment as he said I had no insurance. I did, they just don't know how to bill. Dentist said he needed payment by end of day. Still didn't address my lack of scripts. No antibiotics, no pain meds. Nothing. I ended up getting a few antibiotics from a friend. Fast forward 3 wks, end up with a big infection and have to go to Express care for treatment. Never called me back or showed any care after my repeated attempts to get help from them. I would NEVER recommend anyone go here. Seriously, do yourself a favor & run from this practice. They are highly unprofessional and uncaring. I'm now in a lot of pain with a serious infection due to the complete lack of care I received. Completely unacceptable. I don't care how short staffed you are, this is no way to treat people/customers. I should've listened to the other reviews on google about this place. Update: Now I have to go to another dentist for an exam & X-rays to be sure this infection has cleared & have to pay $200 out of pocket & drive to Topsham! Thank you VM Main st dental!! I now get to waste $ on top of having an infection that was completely avoidable, all because of your negligence. Anyone reading this who has had similar experiences please report this dentist to the American Dental association also. This lack of care needs to be investigated, every time!

Julia Lounsbury
2 years ago
Waited a year for my son and I's apt, called the morning of the apt to confirm just to find out they canceled the apt " because they tried to call me and I didn't answer".

Kelly Smith
2 years ago
Set an appointment up. They called the next day to say they have to push me out over 2 weeks because they don't know how to read their own schedule.

Lori Mairs
2 years ago
This dental office is AMAZING!! I call them and they always get me right in. The staffing is so professional. The dentist has a calming effect. They always try to save your teeth at all cost! I highly recommend this place!!!

Tristan Farrell
2 years ago
Absolutely terrible. Can't keep a dentist and the mutts they bring in don't listen and butcher your teeth. Run from this place

Jodie Mullen
2 years ago
Love this place! So professional and kind!

Adonish L
2 years ago
I wish I could give a negative star if possible. Beware of this dentist he is very rude and & condescending. This was my first time going to him and I highly regret it. He seemed drunk and not professional.

Kelly Small
2 years ago
Had multiple fillings done I had very bad anxiety and the doctor was very nice and understanding

Hailey gene
2 years ago
I got some fillings done here. First time they fell out as I was leaving. Second time they hurt for well over a year and no one was willing to help me. Would never go here again.

Nate Mosimann
2 years ago
I was completely blown away by this place the head dentist here was amazing! They got me in and got everything done I needed to have done in one shot and the dentist was so nice and gentle I didn't even know my tooth was gone until he said ok all set lol I will definitely go back

Adonish L
3 years ago
I wish I could give a negative star if possible. Beware of this dentist he is very rude and & condescending. This was my first time going to him and I highly regret it. He seemed drunk and not professional.

nate chapman
3 years ago
Rude man! Couldn't understand what he says Was disrespectful and weird with my kid. Will not go here again.

Ashley Varner
3 years ago
I was a child when I was supposed to transfer to this dentist from another. And because I accidentally missed my appointment when I was a child. I can never go back they won't reschedule me ever. Pretty messed up.

Kelly Small
3 years ago
Had multiple fillings done I had very bad anxiety and the doctor was very nice and understanding

kris Dev82
3 years ago
The staff is very friendly great with the kids and efficient. I felt singled out by the manager by the name of Deb. She told her coworkers she needed to "speak with the mom they had a problem" and "didnt want it discussed in front of kids." But this whole convo took place in front of my 8 yr old daughter who than immediately worried about her teeth and her mom poor girl :-( come to find out because of the pandemic parents can no longer wait in the waiting you wait in your car. Where I had two kids going in back to back I utilized the time to clean out my car trash. I threw the trash in a dumpster in the parking lot which fast forward was now the big problem Deb had and that caused this anxiety for my daughter. They met me at the door to get my oldest daughter and get my youngest for her appt while the manager stood and waited to speak with me. She said I was observed throwing trash in a dumpster that is not theirs. I quickly apologized said what I was doing and I can pull it out even. She said no it just couldnt continue to happen which I didnt reply although in my head I was screaming we wont be back for 6 months lady! I would have left it at this exchange had my 8yr old not spoke up and said they said there was a big problem and she told me the story my heart ached for her and I called Deb and let her know I removed the trash and there was no longer a problem but that I didnt appreciate at all how my daughter or myself for that matter was made to feel