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Makaila Santiago
2 years ago
I have NEVER felt the need to write a review on a medical/dental office. This office needs to work on communication skills and professionalism. As the previous reviewer said (Hunter Robinson) it should NOT take weeks to verify insurance or a co-pay amount. I already verified with my insurance provider that this office accepts my insurance. I called to make an appointment and they said they would call and verify the insurance and what the copay would be if I had a copay. After one week of waiting I decided to call and check if everything was verified and they asked me to re-verify the SSN and the receptionist had one of the numbers wrong (which was not a big error). I went ahead and told her the correct information. Because of this error I had to reschedule the appointment. After another week of waiting they called me the evening before the appointment ONLY to verify the appointment. I had work that evening so I called them back the morning of the appointment. I called and they told me that they were not able to verify anything with my insurance and they had the SSN, the name, and the group number. My original office was able to verify my insurance and copay (if needed) in LESS THAN 20 minutes with the group number and the SSN. Because of this, I decided to not move forward with the appointment. The receptionist disconnects the call after my request without announcement. I called back to speak to someone in charge and the manager in charge said she didn't attempt to re-verify the insurance with the correct information until THE MORNING OF the appointment. If they were already giving me a difficult time with just the appointment I wouldn't trust them with the surgery and post op.

Zachary
2 years ago
Dr. Loyola and his staff are simply the best

Zachary
3 years ago
Dr. Loyola and his staff are simply the best

Makaila Santiago
3 years ago
I have NEVER felt the need to write a review on a medical/dental office. This office needs to work on communication skills and professionalism. As the previous reviewer said (Hunter Robinson) it should NOT take weeks to verify insurance or a co-pay amount. I already verified with my insurance provider that this office accepts my insurance. I called to make an appointment and they said they would call and verify the insurance and what the copay would be if I had a copay. After one week of waiting I decided to call and check if everything was verified and they asked me to re-verify the SSN and the receptionist had one of the numbers wrong (which was not a big error). I went ahead and told her the correct information. Because of this error I had to reschedule the appointment. After another week of waiting they called me the evening before the appointment ONLY to verify the appointment. I had work that evening so I called them back the morning of the appointment. I called and they told me that they were not able to verify anything with my insurance and they had the SSN, the name, and the group number. My original office was able to verify my insurance and copay (if needed) in LESS THAN 20 minutes with the group number and the SSN. Because of this, I decided to not move forward with the appointment. The receptionist disconnects the call after my request without announcement. I called back to speak to someone in charge and the manager in charge said she didn't attempt to re-verify the insurance with the correct information until THE MORNING OF the appointment. If they were already giving me a difficult time with just the appointment I wouldn't trust them with the surgery and post op.

Phoebe Le
3 years ago
Five stars for Dr. Loyola and his staff. Everyone there was so friendly and helpful. Mrs. Nicole was the one I first talked to on the phone to set up my appointment for teeth extraction. She really cared and tried to make sure that my dental insurance would pay for my visit even though it took her time. My experience for 4 wisdom teeth and 3 other teeth extraction was pleasant and painless even after the surgery. Highly recommend! I just want to update my experience. It turned out the office overcharged me, almost double what I was supposed to pay. It would have been fine if they had given me back the full refund. But they didn't. I had to come to the office to talk in person to someone in charge of billing after some failed phone calls. Luckily for me that person was in the office that day. She told me she had to charge my first visit for consultation and X-ray. The thing is they never did the X-ray. They got it mailed from my orthodontist. Also I was told on my first visit that it would be covered by the insurance. When I talked to the lady in billing, she said they sent the claim to my insurance but was denied. Thing, again, is they never did. I've never seen a claim from my account for that visit. I called the insurance and they confirmed the same thing. Only one claim from that office for my teeth surgery! Even though my surgery by Dr. Loyola went pretty well, I still have to say that the billing operation there is a scam. After admitting that they didn't do the X-ray, they refunded me for that service but not the consultation insisting that they claimed to the insurance but was denied ( which they never did). And they never gave me the detailed bill for that charge. I had to pay out of my pocket. If they had claimed, that would have been counted toward my deductibles. I talked to my insurance and they said I could sue them for improper practice and fraud but I don't want to do that. Dr. Loyola is a great doctor. I edited this review so that people should be aware of billing issues that might happen. So sad that it was not a great experience after all!

Phoebe Le
4 years ago
Five stars for Dr. Loyola and his staff. Everyone there was so friendly and helpful. Mrs. Nicole was the one I first talked to on the phone to set up my appointment for teeth extraction. She really cared and tried to make sure that my dental insurance would pay for my visit even though it took her time. My experience for 4 wisdom teeth and 3 other teeth extraction was pleasant and painless even after the surgery. Highly recommend! I just want to update my experience. It turned out the office overcharged me, almost double what I was supposed to pay. It would have been fine if they had given me back the full refund. But they didn't. I had to come to the office to talk in person to someone in charge of billing after some failed phone calls. Luckily for me that person was in the office that day. She told me she had to charge my first visit for consultation and X-ray. The thing is they never did the X-ray. They got it mailed from my orthodontist. Also I was told on my first visit that it would be covered by the insurance. When I talked to the lady in billing, she said they sent the claim to my insurance but was denied. Thing, again, is they never did. I've never seen a claim from my account for that visit. I called the insurance and they confirmed the same thing. Only one claim from that office for my teeth surgery! Even though my surgery by Dr. Loyola went pretty well, I still have to say that the billing operation there is a scam. After admitting that they didn't do the X-ray, they refunded me for that service but not the consultation insisting that they claimed to the insurance but was denied ( which they never did). And they never gave me the detailed bill for that charge. I had to pay out of my pocket. If they had claimed, that would have been counted toward my deductibles. I talked to my insurance and they said I could sue them for improper practice and fraud but I don't want to do that. Dr. Loyola is a great doctor. I edited this review so that people should be aware of billing issues that might happen. So sad that it was not a great experience after all!

Carla Deckelmann
4 years ago
Five star oral surgeon alllll the way!!! Dr. Loyola is knowledgable, patient, kind, trustworthy and caring in every way during every visit. His entire staff exemplifies who he is--a true surgeon team!!!

Dianne Prejean
4 years ago
Very good experience with recent tooth extraction. Small friendly office with state of the art equipment. Treatment room for oral surgery has large windows overlooking oak trees - which helped me relax. Experienced & efficient team plus convenient Mid-City location above anytime fitness.

Carla Deckelmann
4 years ago
Five star oral surgeon alllll the way!!! Dr. Loyola is knowledgable, patient, kind, trustworthy and caring in every way during every visit. His entire staff exemplifies who he is--a true surgeon team!!!

Mz. Vieux Carre'
4 years ago
Highly recommended!!!!

Dianne Prejean
5 years ago
Very good experience with recent tooth extraction. Small friendly office with state of the art equipment. Treatment room for oral surgery has large windows overlooking oak trees - which helped me relax. Experienced & efficient team plus convenient Mid-City location above anytime fitness.

Mz. Vieux Carre'
5 years ago
Highly recommended!!!!

Orterio Villa
6 years ago
Professional and thorough. Sometimes you do get what you pay for!

Lauren K
6 years ago
I got my lower wisdom teeth out three weeks ago Wednesday & am so glad I chose this surgeon. He set realistic expectations for the experience and showed me the problems with my 360 degree x ray on a large flatscreen. He also told me my upper wisdom teeth could stay since they weren't painful or impacted, and I appreciated his concern for my well-being over extra revenue. The front office went over my bill with me in detail at the initial consult without me having to ask and it was nice to understand what I (vs. insurance) was paying for. FYI, they do charge a credit card fee so you may want to bring a debit card or your checkbook to your consult to be able to pay the deposit to schedule the procedure at that time. They had availability the day after my consult, which was great. The surgical assistant was one of the sweetest people I've ever met & I felt very well cared for throughout. The recovery was not bad at all, my coworkers were surprised by my lack of puffy cheeks or bruising when I got back to work that next Monday. I am sure it was largely due to Dr. Loyola's skill and precision, as well as the steroid & antibiotic prescriptions I received to prevent infection.

Raquel Crader
6 years ago
I was very pleased with the dental surgeon the staff was very nice and friendly just made me feel comfortable overall the dentist has plenty experience which I look for I got 3 wisdom tooth extractions I was sedated I didn't feel a thing and when I went home later that night I was in no pain they made me overcome my fear of the dentist which I have neglected myself the reason why I had to get work done hopefully I will never need anymore surgery but if I do I will be coming to Dr.Loyola

Raquel Crader
6 years ago
I was very pleased with the dental surgeon the staff was very nice and friendly just made me feel comfortable overall the dentist has plenty experience which I look for I got 3 wisdom tooth extractions I was sedated I didn't feel a thing and when I went home later that night I was in no pain they made me overcome my fear of the dentist which I have neglected myself the reason why I had to get work done hopefully I will never need anymore surgery but if I do I will be coming to Dr.Loyola

Joshua Horton
6 years ago
I just recently underwent a wisdom tooth extraction and couldn't be more pleased with the result. Dr. Loyola and his team did an excellent job. I had three teeth removed in total and had minimal bleeding (none at all following the first day of surgery) and little to no pain. I don't know much about dentistry, but I'll go ahead and chalk that up as a direct result of Dr. Loyola's care and attention to detail during the operation. The staff is extremely friendly and was always helpful, highly recommend.

Lauren K
6 years ago
I got my lower wisdom teeth out three weeks ago Wednesday & am so glad I chose this surgeon. He set realistic expectations for the experience and showed me the problems with my 360 degree x ray on a large flatscreen. He also told me my upper wisdom teeth could stay since they weren't painful or impacted, and I appreciated his concern for my well-being over extra revenue. The front office went over my bill with me in detail at the initial consult without me having to ask and it was nice to understand what I (vs. insurance) was paying for. FYI, they do charge a credit card fee so you may want to bring a debit card or your checkbook to your consult to be able to pay the deposit to schedule the procedure at that time. They had availability the day after my consult, which was great. The surgical assistant was one of the sweetest people I've ever met & I felt very well cared for throughout. The recovery was not bad at all, my coworkers were surprised by my lack of puffy cheeks or bruising when I got back to work that next Monday. I am sure it was largely due to Dr. Loyola's skill and precision, as well as the steroid & antibiotic prescriptions I received to prevent infection.

Orterio Villa
6 years ago
Professional and thorough. Sometimes you do get what you pay for!

Tykeita Marie
7 years ago
This is a really great dental office my dad told me about this place then I told the rest of the family I love it and it's not too expensive to pull tooth