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Ferlady R. Wilhelm
2 years ago
I have been attending Dr. Hernandez's office for more than 10 years. She is very honest. Definitely someone you can trust. Lizette her assistant is very friendly and charming. Thank you for your amazing service.

j z
2 years ago
Sorry I went here and trusted this dentist. Reviews speak for themselves my mistake for not checking before I went .I needed a root canal after she touched my tooth a month later .Gave poor advice on changing my fillings told me they had cracks in them I don't think they did .I had no pain before I went .Has not returned a phone call.I did get a call about my bill two days before my pain started.The emergency number was useless I called and finally got a text back saying dentist was out of town after I said I was in pain told to call office Monday. Wrong copay pay charges just like other people posted.I was going to a dentist in another state for twenty years and never had a problem .

carrie f
2 years ago
I had to go with 2 stars because the surprise $50 bill. The visit was unremarkable, she did a basic cleaning and checkup. Where I'm left frustrated and disappointed is with a random $50 charge. I asked if that was a copay from my insurance, they indicated it was a required charge. I asked how is that possible since I have excellent insurance. They insisted it was mandatory. I left and called my insurance plan who called the DDS who only then revealed it was for a "medicated rinse." I absolutely did not request, need or want this upcharge. Also, I do not recall even being given a rinse, let alone one worth $50. Pretty sneaky, petty and dishonest. No wonder no one was in the lobby.

Vladimir Aponte
2 years ago
Scheduling and front desk sucks, I had an appointment on Monday at 4:00 PM. I called at 3:00 to confirm my appointment and they told me I missed my appointment at 2:30 They never called to confirm the appointment or left a message. A very lousy service and very disappointing.

Ban Banz
3 years ago
Look no further for a dentist dr Hernandez is amazing !!!

Sasha Pitts
3 years ago
Awesome dentist who cares about your teeth and health not just making money!!! thank you for your service over the years we are lucky to have found your practice

Made G
3 years ago
I will preface this by stating I am a latine of color that is fluent in spanish. I was greeted by the dental assistant and she was a bit reserved. Once I started speaking spanish she did seem more at ease. When I arrived the small waiting room was empty. It quickly filled and the dentist came out and started speaking to everyone there but me. No greeting or at the very least acknowledgement of my presence. She was very chummy with the established patients in the lobby. I haven't been to the dentist since 2015 and I felt very judged for it. Not out of concern just plain judgment (from the dentist). Lisset the dental assistant was very detailed in explaining the dangers of gum disease and how it affects the teeth. She did make me feel comfortable asking questions about the bill and in general. Dr.Hernandez on the other hand was quiet ridge and a bit unprofessional. She asked if I was in pain at one point and stated I was not until the night before my visit actually. She seemed flabbergasted and as if she did not believe me due to so much dental work that needs to be done. I have no reason to lie. The only attempt at rapport the dentist made was when she asked if my job was busy again. I stated that was actually my s.o job and I did not work there. Thats when her demeanor changed. I can't say what the disconnect was however, I know I do not feel this was a good fit for me. As my consult was coming to end I was thanking the dentist and letting her know I would follow her recommendations, she didn't seem very interested in what I had to say and was already walking out of the room. She responded outside the doorway and that was it. Lisset was the only positive take away from this experience. I hope she gets paid well because she does it all.

V. Gibson
3 years ago
My experience on September 7, 2021 with Dr. Lilian Hernandez wasnot one of compassion. First of all, her office do not return phone calls to make an appointment. I had to appear in person to obtain an appointment. I waited in dental room for over an hour for services. During this period of time no one came to apologize for the lengthy wait. Dr. Hernandez stopped in the middle of cleaning my teeth and indicated there was nothing she could do for me because I was in need of dentures. My insurance company offer Free cleaning and X-Rays yet I was initially charged a $60 co-pay. However, she returned my $60 to my credit card. Dr. Hernandez web site indicates dentures as a service yet she told me she no longer provide that service.

Vladimir Aponte
3 years ago
Scheduling and front desk sucks, I had an appointment on Monday at 4:00 PM. I called at 3:00 to confirm my appointment and they told me I missed my appointment at 2:30 They never called to confirm the appointment or left a message. A very lousy service and very disappointing.

shahrouz Rahimi
3 years ago
I miss 1 appointment due to a family emergency and this office deleted me as a patient after 3 years. Dont go here. You always have to wait 1.5 - 2 hours after your appt. time to be seen. Maybe this is a blessing to have yo find a new office to go to.

Jorge Gardela
3 years ago
Excellent doctor , she take care of my dental health for years .

Lexi Gazario
3 years ago
After waiting to be seen an hour and a half after my appointment time the front desk lady told me we have to reschedule becuase there is not enough time for me to be seen with the other appointments that a scheduled after mine. She made me feel unimportant and worthless. Ridiculous

Kimberly Robinson
3 years ago
My daughter was having a dental emergency and the other dentist we went to couldn't get us in for a week. So I called our insurance and they recommended Dr Hernandez and I must say. I was SO impressed with her office. I called at 11:15am and had an appointment for the same day at 2. I figured we would wait because we were coming as a walk in but we only waited about 20 mins and then she helped my daughter. My son also needed a good cleaning so I St this time scheduled for my son. Next day we came back over and he got his teeth cleaned and also 2 cavities fixed. All done in the most professional manner and my son who is 12 doesn't really like the dentist but he was so comfortable with the office.

Robert Patton
3 years ago
This office is a joke. Dont waste your time going here. Very unprofessional front desk and nurse. I waited over an hour after my appointment time to be seen. Finally was called to be seen and waited another hour in the back for the dentist. Never again!

DUNRIGHT PRODUCTIONS
3 years ago
Don't go here. I got a crown from this office and I had to go back 3 times for it not staying on. I finally went to another dentist after all the complications and come to find out they used a cheaper non compatible crown that did not work with the post they put in but charged me the full price for the crown that was suppose to be used but ripped me off and put in the cheaper one. Warning! Do not go to this con- artist dentist!

Denise Ciparro
3 years ago
I've been coming to Dr Hernandez for many years and I keep coming back even though there is a dentist in my office building. She is fast and gentle. She doesn't make her patients wait. Most importantly, she doesn't hurt me, so I am not scared of going to the dentist. The office admin Lisette is also great. She is kind and helpful with everything from scheduling to dealing with insurance. I recommend Dr Hernandez to anyone looking for a dentist in Fort Lauderdale.

S Rahimi
3 years ago
I have never been mistreated by a dentist office like this one in my entire life. I was given the cold shoulder because I did not speak Spanish and the front desk nurse was getting frustrated becuase her English was not good.

half baked
3 years ago
Worst customer service from front desk/dental assistant ever. Do not go here.

George Stevens
3 years ago
I cracked a tooth over the holidays and went to see Dr. Hernandez for the first time since she was close by, and took my insurance. The office is small but very nice and clean, and she has the latest equipment including a CAT scan for your entire jaw and teeth. She and her assistant Liliana, are very professional and very friendly. I had to have the tooth pulled and I was very apprehensive about it because I had a tooth pulled 20 years ago and it was one of the most painful things I ever had to deal with it. Dr. Hernandez assured me that this time it would be different. Well I can now report that she pulled the tooth and I never even had to take an aspirin. I have been to many dentists over the years and this was by far my best experience. I can't recommend Dr Hernandez, Liliana and her staff enough. Trust me, go see them, you won't be disappointed!

Stacey Shanel
3 years ago
I've changed my review several times trying to ask myself, "Is leaving this doctor a detailed review even necessary?" Based on the manner that they respond to patients that leave them a bad review, the answer is No. So instead I will just note a few things that you can see based on her current reviews. 1. She only has 3 stars with 30 reviews 2. The word "rude" is in most of her reviews from people who haven't known her for multiple years (maybe her philosophy is no new friends/patients) God bless.