At Normandy Dentistry and Lakewood Dentistry, we go above and beyond to create a unique dental experience. Weve created an inviting space where you can feel completely comfortable and have a high level of confidence in the quality of care youre receiving. Weve designed our dental office with you in mind by investing in deluxe patient amenities and leading-edge technology. Our team invites you to visit our practice to experience the difference.
His family means the world to him, so when you trust his team with your loved ones, he realizes the importance of that decision. He looks forward to welcoming you and your family personally to the office.
Dr. Sarah Hagerty chose to become a dentist because she wanted the ability to impact patients on a clinical level while creating an environment where patients feel like an extension of her family. She enjoys aiding people in any way she can.
We encourage you to take advantage of the suite of patient amenities throughout our office to help you feel at home. If theres anything else we can do to accommodate your needs, please feel free to let one of our team members know.
Our panoramic dental x-ray machine uses a very small dose of ionizing radiation to capture the entire mouth in one image. It allows us to plan treatment for dentures, braces, extractions and implants.
We use our intraoral camera to get a closer look at your oral health while also helping to bring you into your own diagnosis and treatment plan. The images from the camera can be projected onto a screen for you to get a dentists view of any signs or issues we see.
They are very Kind and do Terrific dental work, They make patients very comfortable. Dr Lopez is excellent! The best Dentist I have ever had do dental work she has done a root canal & fillings she did an amazing job and makes sure you don't have any pain. Thank u, Dr Lopez ?
Normandy Dentistry has been absolutely phenomenal in helping me gain back my confidence with my smile. The team here went above and beyond to make me feel comfortable. The atmosphere is warm and relaxing which was needed to help soothe my nerves for the procedures I had to go through. Still more to do, but I know I'm in trusted hands.
It is such an honor to have an awesome doctor that is a gentle giant, in kindness and courtesy with great respect for all clients I recommend Dr. Shaw and his team, they deserve an award of appreciation for there listening skills, a very professional team which have mastered the art of joyfulness treating each client like a family member. Please continue to bring smiles on each person you meet. Its going to be a lovely year!
The 'NICEST' Group of Staff I 've 'EVER' met... Before moving to Jacksonville I was in Medical Sales and dealt with Office Staff for years. I 'HONESTLY' with the exception of Westchester County Medical Group. Had NEVER until today met a Group that came close. Though they didn 't alleviate my 'fear' of dentists. I 'm not as fearful of going back to finish the needed work that has to be done...
For cleaning they were very professional. They offer full mouth Xrays as well as bitewing shots. The Dr. discusses what they see with you and if there are any issues they discuss in detail what their recommendation us.
I had to wait longer than normal both for my cleaning and for the dentist to come to my room. A little surprised since I received numerous reminder texts and calls saying theyd be ready for me. I love the facilities and my hygienist is great.
Have you ever been to a dental office that smells and looks like a high-end spa? Where every employee smiles, and even in the lobby asks if you're comfortable, would you like a beverage? Think you're going to pay more for all these niceties - NOPE , they are less expensive than my previous dentist! Every exam room is based on a tropical, alluring vacation spot, they have TVs mounted on the ceiling, bring you warmed blankets. And the dentists are REALLY nice, not fake nice , really nice. I encourage everyone to visit Lakewood Dentistry, they are WONDERFUL.
Lakewood Dentistry has always had a fantastic crew of hygienists take care of my family since we moved to Jacksonville almost 3 and a half years ago. We happily maintain our scheduled cleanings, and my children actually get excited to go into their office.
Today, I had the pleasure of getting my cleaning with one of their newest hygienists, Lisa. Her upbeat personality and a vast array of knowledge about things, other than a simple conversation about my teeth, was refreshing. At the same time, she did an amazing job during my cleaning and presented me with several options about taking care of my teeth in between my regular visits to Lakewood.
Dr. Joseph Lee has been practicing dentistry for over 19 years. He completed dental school at the University of Florida College of Dentistry in 2002. Since then, Dr. Lee has spent his career focused on creating outstanding dental experiences, from strong communication to compassionate care, for all of his patients.
He started Normany/Lakewood Dentistry in 2006 with the mission of delivering an amazing experience to patients, co-workers, and partners. It began with meticulously designing the facilities so that patients feel as if they are entering a relaxing spa or a soothing lounge. Then, providing patients with not just one doctor but a team of doctors who work together to deliver the ultimate convenience and care for all patients.
Beyond that, Dr. Lee strongly believes in continually improving processes and systems to ensure he delivers on his promise of offering patients an amazing experience. Dr. Lee has completed the following:
Dr. Lee and his wife, Jane, have been married since 2004. Their four boys are active in school and participate in sports the familys weekends are busy with soccer and basketball games. When Dr. Lee isnt practicing dentistry or at a sporting event, he enjoys playing card games, video games, and watching TV with his family.
Dr. Valiente grew up in Jacksonville, Florida. He earned his bachelors degree and dental degree from the University of Florida. He continued education courses in occlusion from The Dawson Academy, prosthodontics from the Academy of General Dentistry, and dental implants from Hiossen. He is committed to continuing his education so he can always deliver the best treatments possible to his patients.
He has never outgrown his passion for helping patients achieve optimal oral health and loves the process of designing someones new smile knowing the impact it will have on their life. Building human connections has always been one of his favorite things, and dentistry opens the door to building relationships while helping people.
In his spare time, Dr. Valiente enjoys spending time outdoors exploring and hiking. He grew up as a boy scout and the love and passion for adventures have never left his side. He also enjoys spending time with his family whenever possible.
Dr. Van Che grew up in Ho Chi Minh City, Vietnam. She graduated from dental school in Vietnam in 2010 and worked in a private practice as a general dentist for several years before moving to the United States. After arriving in the US, Dr. Che completed the International Dental Program at the University of Alabama Birmingham School of Dentistry. She has also graduated with her Doctorate of Dental Medicine.
After visiting her uncles dental clinic, Dr. Che knew she wanted to become a dentist. She was impressed with the work her uncle did for patients especially the changes a healthy smile could bring to a patients confidence and happiness. Dr. Che strives to provide that same sense of happiness and confidence to all of her patients.
Reviews
Rating 4.8 out of 5 based on 820 reviews
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newest oldest highest lowestWilliam Stier
a year ago
I was referred to Doctor Lee twelve years ago by a friend. Soon thereafter, I went to his office to have some minor dental work done. Due to the economic collapse in the country at that time, I had just been laid off from my job with the railroad industry after 22 years of dedicated service...but still retained my health insurance. Dr. Lee asked what I did for a living and, after hearing my response, he very sarcastically suggested that I stand on the side of the road with a sign that read, "Will work for food." Lee evidently thought he was going to be cute at my expense. Over the years, I have spoken to numerous other individuals who all testify to what a nasty person he really is. You have been warned. ***My Response -- Lee, the only reason you are apologizing to me now is because I made it public just what a smart aleck you really are. To continue my story, after your insulting treatment, I received a call from your office asking for a favorable review. I proceeded to tell the receptionist what you said and did and that I planned on reporting you to the Florida Dental Association. When I returned a week later to complete my dental work, you came in the office and did not say a word to me, obviously angry that I rocked the boat. If you had had any remorse, you would have apologized to me then.
Nychole Andrews
a year ago
Amazing first time experience ! *Professional *Knowledgeable *Thorough TWO VERY ENTHUSIASTIC THUMBS UP 10/10
Michelle Brown
a year ago
It was a great experience from the front desk, hygienist, to the dentist. They took care of me!! Everyone is so very nice!! I would recommend this office to anyone that is looking for a dental office!!
Jeff Pardine
a year ago
Updated** After getting stuck with the bill going to collections, we needed to clear the debt. They did work with us month and reduced the bill to $400. What a headache though. Maybe different staff was the big change of heart. I don't know. Updated review: Due to the staff filing insurance untimely, I am stuck with a $1,500 bill loaded with fees. At the time of service, there was insurance to cover the service. At the time of filing, insurance had lapsed and was charged as if I had no insurance. This debt went to collections and I've had zero help and no responsibility taken from Lakewood Dentistry for this error. Steer your business elsewhere.
Sarah Le
a year ago
Ive been going to Lakewood for a while. Throughout my time, I've encountered minor issues at each visit. For example, I was charged on site for fluoride and then later received a bill in the mail again for the same service. I've given them the benefit of the doubt, but ultimately their front desk staff are lacking. While they are nice people they continuously make errors and screw things up. My most recent visit in October 2022 was the last straw for me. I arrived at 8:20 am for my 8:30 appointment only to find out that my appointment was never scheduled. I pushed to get in since I took time off from work to attend this appointment. They were able to fit me in at 9 am so I waited. During my appointment, they proceed to tell me that I owe a $50 no show fee for an appointment I never came to that past April. I keep everything in my calendar and I know I did not have an appointment in April 2022. They told me they would waive the fee. I end up hearing this same thing from 3 different employees throughout my appointment. At the end of my service, the tech in my room asked if I wanted to schedule my next appointment and I told her no thank you. I end up getting an email five minutes later for an appointment in April 2023 despite me telling them I didn't want to schedule one. After much back and forth, I was finally able to cancel that unwanted appointment. By this time, I had already paid for my service and the front desk is now telling me I still owe a dollar because they charged it wrong. Ultimately, Ive been giving them chances because the facility is pretty nice and it's close to home. But I don't have the patience to deal with them anymore. The actual cleaning and exam service was average. I've had better dentists and cleanings before so I will be looking for another dentist.
peter mrgich
a year ago
Great Dentist and staff. Really easy to work with for appointments
Dewitt Nelson
a year ago
I love all the people who work there just hate I was lied to about dental care I was told that I would receive a call back it never came . I feel like they didn't want me because they think Black people are poor and looking for a hand out no I have money I work 50 plus hrs a week. I'LL GO ELSEWHERE..PLEASE STOP DOING BLACK PEOPLE THIS WAY!!!!
Chilly Williams
a year ago
Great staff great service everyone was nice to me
William Stier
2 years ago
I was referred to Doctor Lee twelve years ago by a friend. Soon thereafter, I went to his office to have some minor dental work done. Due to the economic collapse in the country at that time, I had just been laid off from my job with the railroad industry after 22 years of dedicated service...but still retained my health insurance. Dr. Lee asked what I did for a living and, after hearing my response, he very sarcastically suggested that I stand on the side of the road with a sign that read, "Will work for food." Lee evidently thought he was going to be cute at my expense. Over the years, I have spoken to numerous other individuals who all testify to what a nasty person he really is. You have been warned. ***My Response -- Lee, the only reason you are apologizing to me now is because I made it public just what a smart aleck you really are. To continue my story, after your insulting treatment, I received a call from your office asking for a favorable review. I proceeded to tell the receptionist what you said and did and that I planned on reporting you to the Florida Dental Association. When I returned a week later to complete my dental work, you came in the office and did not say a word to me, obviously angry that I rocked the boat. If you had had any remorse, you would have apologized to me then.
peebie Harriant
2 years ago
I was treated very well. They did a great job.
Thomasina Ardley
2 years ago
Awesome !!!
Gerardo Quijada
2 years ago
Lakewood dentist is good amazing experience. Is perfect job and my years experience and People need more
Lynne Lucas
2 years ago
Pleasant visit. Good information. Everyone seemed competent.
Francisco Knight
2 years ago
I feel like home, Karla is one of the best dental hygienist, she take good care of me. Thank you Lakewood Dentistry for everything you guys do.
Happy Gardens
2 years ago
Very unprofessional and even office manager not helpful with our insurance!!!! They tried to charge us almost $700 yet when I called them out by getting our insurance company on the phone out copayment was $28. The manager informed me that no one has ever called their insurance company on speaker right in front of her. They only care about money. This isn't right and poor business!!!!!!! We will NEVER GO BACK THERE!!!!!!!!
Lynne Brown
2 years ago
I was taken care of right away and everyone was so nice. Everything was explained very well to me.
Gary Gioia
2 years ago
Very nice people, excellent training and care. Top notch.
B
2 years ago
It pains me to write a negative review since my first few services were fantastic. I loved how the staff and Dr. Frazier were polite and attentive for initial visits. Around January, is when things seemed to be in a bit of disarray. Scheduled visits took 2-3 hours instead of staying in their one hour appointment slot. I overheard complaints from various staff in the hallway on multiple visits about people just being squeezed in when the office was already completely booked and how staff were being pulled in all different directions. If it were a one time thing I'd understand but multiple times leads me to conclude management needs an overhaul. Not respectful of my time at all, especially since I can't bill for my wasted time. In January the staff all seemed extremely stressed and rushed. I'm mostly writing to warn people about asking to pay in full for services. I requested to have Invisalign treatment performed in January of 2019. At that time I told the dental assistants, Dr. Frazier, and the check out staff I wanted to pay everything in full up front. On my next appointment they charged me 50 cents. On the second to last appointment my retainer impressions had to be re-taken. I had to go back in again (I had moved 3 hours away at this point) for impressions again. That's when I got slapped with a bill for almost $1,200. My insurance had lapsed in April which is part of why I asked to bill everything up front. They were "sorry I was under the impression it was all taken care of" but no one put notes or anything else in the system. I paid $600 and now I have another bill for $600 since my insurance lapsed after they botched my retainer impression. It seems like a case of the right hand not knowing what the left hand is doing. tl;dr - cool technology, poor management. Wouldn't recommend or do business with again
Ysatis Alvarez
2 years ago
My entire visit was amazing. Check in process was seamless. I came in for wisdom teeth extractions with Dr. Lang & it was perfect. Entire procedure was Painless, he answered every question and concern I had. He made me feel safe and not nervous done but, he he even followed up with me to see how I was healing. He is an absolutely amazing Doc. The entire facility was extremely clean, organized & welcoming.
Loretta Hall
2 years ago
Customer service at desk did not take the time to locate my ins info. Had to walk her through processes to find my information. I had to reschedule a week out at a inconvient time. Very unhappy
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