In 1986, Joanne Cochran, Keystones President and CEO, co-founded the center to provide health care to the migrant agricultural workers in Franklin County. At that time Keystone was comprised of three volunteers providing part-time seasonal health care to migrant agricultural workers in Franklin County and saw 500 patients during its first season.
Keystone Health is the only federally-qualified Community Health Center serving Franklin County. Community Health Centers are characterized by five essential elements that differentiate them from other providers:
The Board expands the mission to include providing care to all residents of the area, regardless of ability to pay. Rural Health Clinic status is obtained and the corporation name is changed to Keystone Rural Health Center. A full-time, year-round family practice known as Keystone Health Center opens at 1331 S. Seventh Street. The low-income and uninsured residents of Franklin County now have access to primary care and auxiliary services.
Keystones status is elevated to Federally Qualified Health Center for Medicare recipients and shortly thereafter for Medicaid recipients, which enables Keystone to receive cost reimbursement for patients receiving public insurances.
Mrs. Cochran obtains Medically Underserved Population status for the low income of Franklin County and Health Professional Shortage Area status for Franklin County, making Keystone eligible to hire National Health Service Corp doctors, highly qualified physicians who chose to work in areas where doctors are needed in exchange for help from the government in repaying their education loans.
Because the health center has outgrown the leased 1331 S. Seventh Street location, Keystone conducts a Capital Campaign to raise funds to build the 820 Fifth Avenue facility. The facility is completed in 1998.
When a local cardiology practice announces it will disband, Keystone opens the Franklin County Heart Center to ensure that cardiology services will be available in the community. Because this is a specialty practice and not part of the Federally Qualified Health Center, a wholly-owned subsidiary, Keystone Physician Services, is formed. The opening of the practice brings the first interventional cardiologists to Franklin County.
When Cumberland Valley Mental Health Services (CVMHS) closes, Keystone expands its behavioral health services by hiring additional therapists and two psychiatrists. Keystone also takes over the Crisis Intervention Program that was operated by CVMHS.
Administrative services are consolidated in one location, the newly built Summit-Keystone Pavilion. Several practices move into larger offices to accommodate the growing number of patients: Keystone Womens Care and Franklin County Heart Center move to offices in the Pavilion. Franklin County Pediatrics moves into the Summit Health Center.
Keystone Health receives three grants through the American Recovery and Reinvestment Act to increase staffing at Franklin County Pediatrics, expand the Keystone Behavioral Health and Keystone Dental Care facilities, and construct a new building.
The new building at 830 Fifth Avenue is completed. Keystone Internal Medicine, Keystone Womens Care, and Keystone Pediatrics are relocated to the new building. Construction of the new facility was funded by an ARRA grant.
The year began with administration requesting that the mission statement be revised to more accurately reflect Keystones role in the community. The mission statement was revised to the following: Keystone Health improves the health and quality of life of the people and communities we serve.
USG (United Solutions Group) and Keystone signed a two year contract. Effective in June 2012, USG became Keystones contracted IT department and service. Keystone will no longer have its own IT operated department.
In July of 2012, Franklin County was included in the list of counties in the Commonwealth that are in mandated managed care for all primary care services. Previously only behavioral health services in Franklin County were in mandated managed care. This will cause a shift of patients into newly designated managed care health management organizations.
In early 2013, Keystone hired a consultant to begin the process of transitioning to the Patient Centered Medical Home delivery model of care. This model provides a way of organizing primary care that emphasizes care coordination to transform primary care into what patients want it to be. Medical homes can lead to higher quality and lower costs, and can improve patients and providers experience of care.
In July, Keystone is notified that is the recipient of an Outreach and Enrollment grant from Centers for Medicaid and Medicare Services, and another for Outreach and Enrollment from HRSA. Keystone used these dollars to hire 11 Navigators to educate and enroll eligible individuals in Franklin County into Medicaid, CHIP and the State Marketplace Insurance plans. Keystone then went on to open Outreach and Enrollment sites in Greencastle, Chambersburg and Waynesboro.
Dr. Michael Colli (Pediatrician and medical director of Keystone Pediatrics) was appointed to the position of Chief Medical Officer of Keystone Health effective July 1, 2014, and Dr. Kawish Garg was appointed to the position of medical director of Keystone Behavioral Medicine.
In October, Keystone was contacted by Family Health Council of Southcentral Pa to determine interest in offering Family Planning Services. In previous years, Keystone had contracted to provide these services. With Family Planning of Chambersburg closing its doors, there was no access to family planning services in Franklin County. Keystone agreed to provide family planning services to begin around the February 2015 timeframe, and will be held in conjunction with the STD program clinics.
In March, Keystonebegan working with Edlantis, an occupational and speech therapy service program located at the School for Veterans Children in Scotland, and in May, Keystone took over this program under the name of Keystone Pediatric Therapies. Also in March, Keystone received a HRSA S-BIRT (Screening, Brief Intervention, Referral and Treatment) grant and began screening its patients for drug and alcohol usage.
In the summer of 2016, Keystone developed a STD, HIV/AIDS, Healthy Woman, Outreach and Enrollment site located at 455 Lincoln Way East, and Keystone underwent is triennial Joint Commission survey and the outcome was that Keystone received accreditation from the Ambulatory Care Division.
In February, Keystone collaborated with Franklin County Head Start by placing a Head Start social worker to be placed within our Keystone Womens Care office in order to register pregnant mothers into the Head Start program for the many advantages of early childhood intervention through Head Start programming. The program allows for mothers to begin participating in beneficial programs earlier, thus allowing them to reap more benefits available to both the mother and child.
In early May, Keystone relocated its behavioral health program into a newly built facility at 110 Chambers Hill. Keystone celebrated with a ribbon cutting ceremony that same month with many community and state representatives present.
In July, Keystones Community Responder Program obtained national recognition for its work with police departments in diverting individuals from jail to treatment centers. Also in July, Keystone broke ground for a new health center to be built on the corner of Norland and Fifth Avenues in Chambersburg. The building will house Keystones administration department, Keystone Urgent Care (relocating from 830 Fifth Ave), Keystone Pediatric Therapies (relocating from Scotland Ave), Keystone Pediatric Dentistry, Keystone Community Outreach (HIV/STD program, Family Planning and Infectious Disease services.
Keystone received a grant from HRSA for Substance Abuse and Mental Health and part of the grant was slated for renovations at the Keystone Family Medicine practice, located at 820 Fifth Avenue. The renovation allowed for 12 additional exam rooms for primary care providers who will be providing Medication Assisted Treatment.
In October of 2019, Keystone opened its newest facility at 111 Chambers Hill Drive, in Chambersburg. The facility houses Keystone Urgent Care, Keystone Pediatric Developmental Center (formerly Keystone Pediatric Therapies and Keystone Audiology and Speech) Keystone Infectious Diseases, Keystone CommunityHealth Services (HIV/STD services and family planning) Keystone Pediatric Dental, and the Keystone Administration offices.
In late 2019, the Keystone board approved the purchase of three lots on a 4.21 acre property in Waynesboro. Keystone plans to use this for future expansion which may include family medicine, dental and behavioral health in the greater Waynesboro community.
In March, Keystone received its report related to clinical data which showed that Keystone had improved in immunization and cancer screenings, asthma, colorectal cancer, coronary artery disease and lipid therapy along with improvements in administering dental sealants.
In early April Keystone began screening all patients and employees. By mid-April, Keystone set up testing sites for our patients and community residents. Keystone worked to develop new ways of treating patients as well as many others from the community seeking testing.
Unfortunately, 2021 was a continuation of 2020 regarding COVID-19. However, there was one significant changewe now had a vaccine to combat the pandemic. Keystone began vaccinating healthcare workers in late 2020/early 2021.
In November, Keystone began providing a third doses (booster doses), as well as monoclonal antibody therapy for those infected by COVID. Keystone was the only provider of this IV therapy in Chambersburg.
Reviews
Rating 2.5 out of 5 based on 16 reviews
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newest oldest highest lowestChris Hott
a year ago
Worst, and most unprofessional, dental establishment I have ever been to. It is an extreme effort to get the staff to do their job, which is unacceptable.
lynn may
a year ago
We don't like this dentist we took the kids for their appts and we went to the dentist office across the street and stood there for 15 mins for them to say they moved back up to their own location and they never told us they did so we got to their office and I stood at the sign says stop here and the 2 lady's behind the glass stood there and talked a family butted in front of me while I was walking up to check in so that was another 10 minute and the lady said o have to check in that other family 2nd I said no im standing I want need to check in my kids for their appts and she said wants their names and I told and they r a no show and I told her you guys never told us you moved back up here and the other family pushed in front of me well she got smart with me and well its still a no show hope you loss your jobs
agriffith111
2 years ago
trying to get paperwork for school missed by 1 min already has doors locked
Ariel Sherrill
2 years ago
Called this location once left a message never heard back. Called back weeks later probably 20 or more times no one ever answers. Truly appreciate the great customer here. Short staffed or not that's just downright pathetic.
Janelle Winkler
2 years ago
Went to this location in 2020 in hopes that I would receive better care for my child than I had at the Keystone location and did one visit with Dr. Johnny. The visit went well but the bill came and the normal charge for being seen was there but there was another charge that I was unfamiliar with so I looked up the coding. According to a coding website, the code is generally used for children who have special needs or patients that may need more time to work with the doctor.I called the office and the person in billing said she was not sure why that was added and would need to speak with the doctor as she was not sure what the code meant. I was also told to call my insurance who said they would not pay for that type of coding because that is not something that should be billed.I never received a call back and on top of that, they billed the wrong insurance though the insurance was provided at the visit. I am upset because it seems as though this type of information about that sort of charge should be posted in their office and visible to patients that should your child that has spepcial needs require more time for their visit, we may have to bill you more! Of course no one will outright say that so the hope is you don't pay attention to the bill and you will just pay it. I will never take my children there again. I had really high hopes for this place . It took me almost a year to get this bill due to Covid I am assuming...smh
Karina Barrientos
2 years ago
I had to take my son somewhere else for dental check-ups, this office is the worst, they don't even have pediatric dentist and their service can use some improvement. Very unfortunate that Chambersburg doesn't have any other options for pediatric dental services. Don't even bother to call, they will have you wait 2+ months to get an appointment and even cancel it last minute. Take your business somewhere else.
Rachel Dodson
2 years ago
Best experience i have had with a dentist.. my son needed a lot of work done and completed it with laughing gas.. they tried to complete his work when no other dentist would in an office setting... I'm so grateful for them! The dentists the assistances and the front desk ladies are all so friendly and nice. I won't take my kids anywhere else.
Janessa Byard
2 years ago
I was completely satisfied with this office until 2018 when my daughter went in for her regular check up and the dentist told me that she would need 2-3 cavities filled, and one extraction. She wanted it to be scheduled right away. Not being a dental professional myself I questioned the X-rays taken because I could see nothing on them indicating any kind of cavity present in the areas point out to me, the extraction wasn't bothersome to me, but my daughter was against it. The provider insisted that the cavities were there and needed to be addressed as soon as possible to avoid further issues. I left the office without scheduling, and a few months later (with still no cavities present) I took her to my dentist that I had been seeing since I was a child. They did her exam and took X-rays and told me that her teeth were perfectly fine and no evidence of cavities at all, and that the tooth that we were told should be pulled would naturally fall out on its own. It is now 2021, and my daughter still has no cavities, and that tooth fell out just like we were told. For a provider to suggest such an invasive procedure for a child when there is no necessity for it blows my mind. It makes me think that either they may need additional education, they mixed our records with someone else (which would be difficult as I watched them do the exposure and bring the image straight to our area), or they are trying to provide billable services for things that don't exist, simply to be paid. Whatever the case may be, I have not returned to this office since, and I probably never will. I absolutely enjoyed every encounter with the staff and providers up until that day we were told about the cavities. I'd be wary going here, and question things you're told if you do go, but I'll never take my kids back there.
Emily Katz
2 years ago
So if you've been coming here because of the gentle touch of the pediatrician dentists that were here, don't bother, they both left. whatever dentists they have coming in, they have no clue on how to treat children. it's obvious that something is extremely wrong with this office.
Rachel Dodson
3 years ago
Best experience i have had with a dentist.. my son needed a lot of work done and completed it with laughing gas.. they tried to complete his work when no other dentist would in an office setting... I'm so grateful for them! The dentists the assistances and the front desk ladies are all so friendly and nice. I won't take my kids anywhere else.
Janessa Byard
3 years ago
I was completely satisfied with this office until 2018 when my daughter went in for her regular check up and the dentist told me that she would need 2-3 cavities filled, and one extraction. She wanted it to be scheduled right away. Not being a dental professional myself I questioned the X-rays taken because I could see nothing on them indicating any kind of cavity present in the areas point out to me, the extraction wasn't bothersome to me, but my daughter was against it. The provider insisted that the cavities were there and needed to be addressed as soon as possible to avoid further issues. I left the office without scheduling, and a few months later (with still no cavities present) I took her to my dentist that I had been seeing since I was a child. They did her exam and took X-rays and told me that her teeth were perfectly fine and no evidence of cavities at all, and that the tooth that we were told should be pulled would naturally fall out on its own. It is now 2021, and my daughter still has no cavities, and that tooth fell out just like we were told. For a provider to suggest such an invasive procedure for a child when there is no necessity for it blows my mind. It makes me think that either they may need additional education, they mixed our records with someone else (which would be difficult as I watched them do the exposure and bring the image straight to our area), or they are trying to provide billable services for things that don't exist, simply to be paid. Whatever the case may be, I have not returned to this office since, and I probably never will. I absolutely enjoyed every encounter with the staff and providers up until that day we were told about the cavities. I'd be wary going here, and question things you're told if you do go, but I'll never take my kids back there.
Adrien Lumumba
3 years ago
The providers were amazing! The facility was very clean and welcoming, Dr. Johnny did a great job explaining everything and he was very kind!
Juan Castello
3 years ago
Great doctor, he explained everything really well and made sure everything was good. My child love coming to see Dr. Johnny. She feels very comfortable with him.
Sarah Peterson
3 years ago
Having children who have had a negative experience at another dental facility, I was pleasantly surprised at the level of care and personal service at Keystone Pediatric Dental. Everyone in the office is friendly and personable. They make my child feel comfortable and the explain what and why they are doing what they are doing. They ensure that before you leave, you have all the information you need or could want. They truly make my child and I feel important and cared for. I especially love the follow-up text messages received from Dr. Johnny. He is thoughtful and remembers the little details that make us feel important. I simply can't put into words the peace of mind I feel with choosing Keystone Pediatric Dental.
Lauren King
3 years ago
My child needed a lot of work and I worried he would be scared. But the way Dr. Johnny and nurse Daniel treated him, he loves coming here. They are so friendly and detail oriented, and quick. Finished all his work with laughting gas. We no longer have to put him to sleep to fix his teeth. Highly recommend Keystone Pediatric Dentist.
Mandi F
3 years ago
This is the second time that I have been with my mom with my sibling at your office and when I try to go back with my mom , I get a nasty remark and a rude face to match , and quite frankly, I'm sick of it & it is VERY unprofessional!! And this is why I left keystone dental a long time ago , it's ridiculous
Emily Berlin
3 years ago
Friendly staff. Dr Victor is great with my son! Timely appointments :)
Adrien Lumumba
3 years ago
The providers were amazing! The facility was very clean and welcoming, Dr. Johnny did a great job explaining everything and he was very kind!
Sarah Peterson
3 years ago
Having children who have had a negative experience at another dental facility, I was pleasantly surprised at the level of care and personal service at Keystone Pediatric Dental. Everyone in the office is friendly and personable. They make my child feel comfortable and the explain what and why they are doing what they are doing. They ensure that before you leave, you have all the information you need or could want. They truly make my child and I feel important and cared for. I especially love the follow-up text messages received from Dr. Johnny. He is thoughtful and remembers the little details that make us feel important. I simply can't put into words the peace of mind I feel with choosing Keystone Pediatric Dental.
Emily Berlin
4 years ago
Friendly staff. Dr Victor is great with my son! Timely appointments :)
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