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Ashley Godley
4 years ago
Wish zero stars was a thing! My husband and I have been patients of Dr. Mac Jones for a few years, and my husband has always considered him a friend. We have always had a good experience, especially having our teeth cleaned. Tia (I think that's her name) has always been so sweet! Never had any problems UNTIL I went August 20th for a filling. I have NEVER had such an experience that I felt so disregarded, not only as a patient, but as a person! Here is EXACTLY what happened: I told Dr. Jones that I had had a bad filling experience in the past and to please be gentle! Everything, procedurely, went just fine, except for the fact that my jaw began to ache so badly that tears were rolling down my face. I knew I couldn't talk during the procedure so I did everything I could to let him know I was hurting. I sighed, I gripped the chair, I was even shaking from the pain. His assistant asked if I was alright, and I said very loudly, UH-UH! He told her he didn't want me to talk. I knew that I could not at that moment as he was working on my filling; however, he NEVER ONCE asked if I was alright, or acknowledged my pain in any way. In fact, when we were done he bragged about how well it went. Later in his emailed response to my complaint he would say that he felt it was the best the procedure had ever gone, and, that, "sometimes the stars just align." I left the office crying and shaking, not from pain anymore, but from hurt and anger that he knew I was hurting and did not seem to care to even acknowledge it. In fact, the kind assistant hugged me before I left because I was so upset. After speaking to my husband, I decided to go back and let them know I would not be returning to their office. The dental assistant told me she felt I should speak to Dr. Jones about how upset I was. I said that would be great and offered to wait patiently as I knew he was probably with other patients already. I was told by Candy that he probably wouldn't have time to talk to me and sure enough she called me up and told me that he was with other patients and was running behind. I offered to stay as long as necessary, and she told me she could only give me his email address, that he would not be speaking with me that day. My husband called the office and politely asked that Dr. Jones call me later, and he did not. My husband then texted Dr. Jones and asked him to please call me when he could, that I was very upset. Dr. Jones told him that he was too busy, but that I could email him. I did so and shared with him how I felt, expecting an offer of compassion and perhaps an apology. I tried to be discreet about the matter in front of other patients, and I gave him multiple opportunities to offer his side of the story. We pretty much had to beg him for a response. He implied in his email that he believed that I was the problem. That maybe I should think about sedation dentistry. I have no problem with the dentist. I have had multiple fillings in my lifetime, most without any issue. I have no problem with how Dr. Jones handled my filling, procedurely. I DO have a problem with him not at least ACKNOWLEDGING my pain and discomfort. I DO have a problem with him not being willing to speak to me after I just had a procedure in his office and was clearly upset. I feel it is my responsibility to make the public aware of his treatment of me as a patient. I also feel it is a responsibility to myself to never let anyone think it is alright to treat me with such disrespect and disregard. I DO however, want to make sure to tell the kind dental assistant (I'm sorry, I don't know your name!), thank you for your care and concern. I also want to thank the nice lady that cleans my teeth. If ya'll ever decide to go somewhere else, let me know!

Ashley Godley
5 years ago
Wish zero stars was a thing! My husband and I have been patients of Dr. Mac Jones for a few years, and my husband has always considered him a friend. We have always had a good experience, especially having our teeth cleaned. Tia (I think that's her name) has always been so sweet! Never had any problems UNTIL I went August 20th for a filling. I have NEVER had such an experience that I felt so disregarded, not only as a patient, but as a person! Here is EXACTLY what happened: I told Dr. Jones that I had had a bad filling experience in the past and to please be gentle! Everything, procedurely, went just fine, except for the fact that my jaw began to ache so badly that tears were rolling down my face. I knew I couldn't talk during the procedure so I did everything I could to let him know I was hurting. I sighed, I gripped the chair, I was even shaking from the pain. His assistant asked if I was alright, and I said very loudly, UH-UH! He told her he didn't want me to talk. I knew that I could not at that moment as he was working on my filling; however, he NEVER ONCE asked if I was alright, or acknowledged my pain in any way. In fact, when we were done he bragged about how well it went. Later in his emailed response to my complaint he would say that he felt it was the best the procedure had ever gone, and, that, "sometimes the stars just align." I left the office crying and shaking, not from pain anymore, but from hurt and anger that he knew I was hurting and did not seem to care to even acknowledge it. In fact, the kind assistant hugged me before I left because I was so upset. After speaking to my husband, I decided to go back and let them know I would not be returning to their office. The dental assistant told me she felt I should speak to Dr. Jones about how upset I was. I said that would be great and offered to wait patiently as I knew he was probably with other patients already. I was told by Candy that he probably wouldn't have time to talk to me and sure enough she called me up and told me that he was with other patients and was running behind. I offered to stay as long as necessary, and she told me she could only give me his email address, that he would not be speaking with me that day. My husband called the office and politely asked that Dr. Jones call me later, and he did not. My husband then texted Dr. Jones and asked him to please call me when he could, that I was very upset. Dr. Jones told him that he was too busy, but that I could email him. I did so and shared with him how I felt, expecting an offer of compassion and perhaps an apology. I tried to be discreet about the matter in front of other patients, and I gave him multiple opportunities to offer his side of the story. We pretty much had to beg him for a response. He implied in his email that he believed that I was the problem. That maybe I should think about sedation dentistry. I have no problem with the dentist. I have had multiple fillings in my lifetime, most without any issue. I have no problem with how Dr. Jones handled my filling, procedurely. I DO have a problem with him not at least ACKNOWLEDGING my pain and discomfort. I DO have a problem with him not being willing to speak to me after I just had a procedure in his office and was clearly upset. I feel it is my responsibility to make the public aware of his treatment of me as a patient. I also feel it is a responsibility to myself to never let anyone think it is alright to treat me with such disrespect and disregard. I DO however, want to make sure to tell the kind dental assistant (I'm sorry, I don't know your name!), thank you for your care and concern. I also want to thank the nice lady that cleans my teeth. If ya'll ever decide to go somewhere else, let me know!