Parents and caregivers can request proxy access to a childs (ages 0-11) MyChart account. To initiate the request, visit theSet Up Family Accesswebpage and select Request Access To A Minors Record. You will be prompted to log into your MyChart account. After logging in, complete and submit the request form online. The request will be routed to our Health Information Management department for verification and processing. You should receive notification within 710 business days.
We take patient privacy laws very seriously. The State of California limits the types of health information we can share with parents about their teen. For that reason, we provide a limited view in MyChart to parents of teens ages 12-17.
Multifactor Authentication, or MFA, adds an extra layer of security to your MyChart account. When MFA is enabled, we can verify your identity by sending you a security code to use along with your password when you log in. Even if someone has your account password, they wont be able to login and access your information without the extra security code.
John Muir Health includes two of the largest medical centers in Contra Costa County: John Muir Health Walnut Creek Medical Center, a 554-licensed bed medical center that serves as Contra Costa County's only designated trauma center; and John Muir Health Concord Medical Center, a 244-licensed bed medical center in Concord. Together, they are recognized as preeminent centers for neurosciences, orthopedics, cancer care, cardiovascular care and high-risk obstetrics.
John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our Behavioral Health Center, a fully accredited, 73-bed psychiatric hospital located in Concord.
Other areas of specialty include general surgery, robotic surgery, weight-loss surgery, rehabilitation and critical care. All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. In addition, John Muir Health provides a number of primary care and outpatient services throughout the community and urgent care centers in Brentwood, Concord, San Ramon and Walnut Creek.
The John Muir Health Physician Network is a not-for-profit medical foundation with more 1,000 primary care and specialist physicians. The physicians associated with the John Muir Health Physician Network belong to John Muir Medical Group, John Muir Health Multispecialty Medical Group, John Muir Health Cardiovascular Medical Group or are independent physicians practicing in our community. These physicians accept all HMO and most PPO insurance plans, as well as Medicare.
The John Muir Health Physician Network owns and operates practicesstaffed by foundation physicians in locations from Brentwood to Livermore to Oakland, including outpatient centers in Brentwood, Concord, Pleasanton, Tice Valley/Rossmoor and Walnut Creek. The John Muir Health Physician Network also provides hospitalists (in-patient medical services) at John Muir Healths two hospitals and partner hospital, San Ramon Regional Medical Center.
These reports highlight how John Muir Health contributes to our community through our programs for seniors, vulnerable adults, and youth. These programs reflect our partnerships in the community and our commitment to those we serve throughout the course of life.
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John Muir Healths Concord and Walnut Creek Medical Centers have again been ranked very highly byU.S. News & World Reportin its 2020/2021 list of America's Best Hospitals. The Walnut Creek Medical Center has a nationally ranked service for the 14thstraight year. This year Gastroenterology and GI Surgery (#49), Gynecology (#33), Nephrology (kidney disorders) (#50), Orthopedics (#26) and Pulmonology & Lung Surgery (#37) all achieved national rankings. For the fourth straight year, the Concord Medical Center was one of only 1% of hospitals nationwide to receive a high performing rating in all tenprocedures and conditionsevaluated. Walnut Creek and Concord were also designated as Best Regional Hospitals, ranked #2 and #3 in the SF Metro Area and #10 and #12 in the state, respectively.
The Leapfrog Group, a Washington D.C-based organization aiming to improve health care quality and safety for consumers and purchasers, released new Leapfrog Hospital Safety Gradesfor spring 2021. John Muir Healths Walnut Creek Medical Center was awarded an A and our Concord Medical Center a B forourefforts to protect patients from harm andformeeting the highest safety standards in the U.S.
Healthgrades, a leading online resource for comprehensive information about physicians and hospitals, recognized our medical centers for several awards in 2021. Our Concord Medical Center was named as one of Americas Top 50 Hospitals for Cardiac Surgery for the third straight year, one of the Top 100 Hospitals for Joint Replacement for the third start year and received a Patient Safety Excellence Award for the second straight year for preventing infections, medical errors and other preventable complications. The Walnut Creek Medical Center was named one of Americas 100 Best Hospitals for Pulmonary Care and received clinical excellence awards for Coronary Intervention and Joint Replacement.
The Worlds Best Hospitals 2021 ranking lists the best hospitals in 11 countries. Our Walnut Creek and Concord medical centers were recognized on the list and ranked as #114 and #153 in the United States, respectively.
For the tenth consecutive year (2011-2020), John Muir Healths Physician Network has achieved the highest possible 'elite' ranking in American Physician Group 's annual Standards of Excellencesurvey. The annual survey evaluates physician groups and networks based upon how well-equipped and organized they are to deliver a high-quality patient experience, coordinate care and provide for population health programs, while at the same time improving the overall affordability of health care services.
The American Nurses Credentialing Center (ANCC), a subsidiary of the American Nurses Association, has honored John Muir Health with Magnet recognition status forexcellence in nursing services and quality nursing care at both hospitals. The Magnet Recognition Program recognizes health care organizations that demonstrate excellence and adherence to national standards for the organization and delivery of nursing services. Magnet recognition is the highest level of recognition that the ANCC can accord to a health care organization and honors the nursing service at the Walnut Creek Medical Center and the Concord Medical Center as two of the best in the nation.
John Muir Health has earned The Joint Commissions Gold Seal of Approval for accreditation by demonstrating compliance with The Joint Commissions national standards for health care quality and safety in hospitals. The accreditation award recognizes our dedication to continuous compliance with The Joint Commissions state-of-the-art standards.
John Muir Health underwent a rigorous unannounced on-site survey and a team of Joint Commission expert surveyors evaluated us for compliance with standards of care specific to the needs of patients, including infection prevention and control, leadership and medication management.
John Muir Healths Concord and Walnut Creek Medical Centers have achieved HIMMS Stage 7 Certification, which means that we operate in a near paperless environment using a secure electronic health record and other online systems. The certification also validates that we are leveraging technology to analyze patterns of clinical data to improve our quality of care, patient safety and care delivery efficiency.
After undergoing an on-site evaluation and demonstrating compliance with nationally developed standards for stroke care, John Muir Healths Concord and Walnut Creek Medical Centers have earned The Joint Commissions Gold Seal of Approval for certification as Primary Stroke Center (Concord Medical Center) and Comprehensive Stroke Center (Walnut Creek Medical Center). By achieving certification as Primary and Comprehensive Stroke Centers, we have proven our ability to provide effective, timely care to stroke victims, which can significantly improve outcomes for stroke patients.
STEMI Receiving Centers earn Silver recognition for achieving 85% or higher composite adherence to all Mission: Lifeline STEMI Receiving Center quality achievement indicators with 75% or higher compliance, using aggregated 2018 data on all Mission: Lifeline STEMI Receiving Center quality measures to improve the quality of care for STEMI patients.
STEMI Receiving Silver Plus STEMI Receiving Center also achieves at least 75% adherence for the same consecutive 12 month interval as the Silver award for the first door-to-device time <120 minutes measure.
Walnut Creek and Concord Medical Centers have earned the 2020 Get With The Guidelines - Stroke Gold Plus Quality Achievement Award and also qualified for recognition on the Target: Stroke Elite Honor Roll. Walnut Creek Medical Center has also qualified for recognition on the Target: Stroke Advanced Therapy Honor Roll.
Hospitals receiving Get With The Guidelines Gold Plus Achievement Award have reached an aggressive goal of treating patients with 85 percent or higher compliance to core standard levels of care as outlined by the American Heart Association for 2 consecutive calendar years. In addition, those hospitals have demonstrated 75 percent compliance to (four out of ten heart failure quality measures or seven out of ten stroke quality measures) during the 12-month period.
The American Heart Association and American Stroke Association recognized John Muir Healths Concord and Walnut Creek Medical Centers for providing outstanding care to stroke and heart disease patients using national standards established through the Get With The Guidelines program. John Muir Healths Gold recognized hospitals follow core standard levels of care and treatment guidelines as outlined by the American Heart Association/American Stroke Association at least 85 percent of the time and have maintained this performance level for 24 consecutive months. The Plus awards represents that we have achieved an additional 75 percent compliance with specific quality measures for at least twelve consecutive months.
Get With The Guidelines tools enable John Muir Healths physicians and staff to continuously improve the quality of care provided to coronary heart disease, heart failure and stroke patients, improve health outcomes, save lives and ultimately, reduce health care costs by lowering the recurrence of heart attacks or strokes.
John Muir Healths Radiation Oncology programs at its Concord and Walnut Creek medical centers have received accreditation from The American College of Radiology (ACR), the nations oldest and most widely recognized radiation oncology and medical imaging accrediting body. This recognition places John Muir Health in the company of 200 radiation oncology facilities in the United States that are ACR accredited or in the accreditation review process, and the only hospitals in the East Bay to be recognized.
John Muir Healths Rectal Cancer Program is the first nationwide to earn accreditation from the National Accreditation Program for Rectal Cancer (NAPRC) and Center of Excellence by the American College of Surgeons (ACoS).
Our Concord and Walnut Creek Medical Centers have both received the highest level of Chest Pain Center Accreditation from the Society of Chest Pain Centers, an international non-profit focused on improving care for cardiac patients. John Muir Health's two hospitals are among only 500 hospitals nationwide accredited as Chest Pain Centers.
John Muir Healths Concord and Walnut Creek Medical Centers, and Behavioral Health Center have been recognized as Top Performers in LGBTQ Healthcare Equality by the Human Rights Campaign (HRC) Foundation, the educational arm of the countrys largest lesbian, gay, bisexual, transgender and questioning (LGBTQ) civil rights organization. All of our facilities earned top marks in meeting non-discrimination and training criteria that demonstrate our commitment to equitable, inclusive care for LGBTQ patients and their families.
The Accreditation Committee of the College of American Pathologists (CAP) has awarded a two-year accreditation to the Concord and Walnut Creek Medical Center Laboratories and the Microbiology Laboratory. The CAP accreditation process, which is considered equal-to or more-stringent-than the federal governments own inspection program, ensures that laboratory patients are receiving the highest standard of care. John Muir Health's labs are three of more than 7,600 CAP-accredited facilities worldwide.
The Concord and Walnut Creek Medical Center Blood Banks have been granted accreditation from the American Association of Blood Banks (AABB). AABBs Accreditation Program assesses the quality and safety of collecting, processing, testing, distributing and administering blood and cellular therapy products, as well as the quality and operational systems in place within our hospitals. The accreditation ensures that we have a level of professional and technical expertise that contributes to quality performance and patient safety.
Our Weight Loss Surgery Center has earned accreditation as a Comprehensive Center for Bariatric Surgery under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP), a joint program of the American College of Surgeons and the American Society for Metabolic and Bariatric Surgery.
A bariatric surgical center achieves accreditation following a rigorous review process during which it proves that it can maintain certain physical resources, human resources and standards of practice. All accredited centers report their outcomes to the MBSAQIP database. The MBSAQIP accreditation ensures that bariatric surgical patients receive the benefits of a multidisciplinary program, not just a surgical procedure, which improves patient outcomes and long-term success. That means patients can expect the highest standards of safety and care.