I truly want your experience in our office to be surprisingly refreshing and pleasant. I also want you to have complete confidence in the quality of the work you receive. As a dentist, there are literally thousands of materials available for repairing dental problems. I have chosen to buy only the best, well proven materials. Others have advised me against this because the better materials are very expensive, and insurance pays the same regardless of the quality. However, I truly feel a personal responsibility to each patient to provide the best techniques and materials available. If there is a material or method that will increase the strength or longevity of dental work, you should expect to receive it. In fact, there is a copy of my pledge that every patient will receive the highest standard of care and that all work performed in our office is guaranteed to last. If you are keeping current with your six month cleanings, and you have a filling fail within the first two years, or a crown fail within the first five years, that is not due to neglect or decay, I will replace it at no cost. I chose that time frame not because I feel a filling should only last two years, or that a crown should only last five years; but because I feel they should last much longer. I chose those numbers because most insurance companies use those numbers as their guidelines for replacement. I know of no other dentist anywhere in this area who provides a written statement that guarantees their work.
COST: I feel that dental work should be affordable. As new patients come to our office and tell us how expensive their previous dental work cost, I am amazed! As you just read, I strive to use the strongest, longest lasting, and best looking materials available for every patient. Still, I also plan on growing-up with my patients and caring for you, your children, your neighbors and extended family for many years to come. If I were treating you as a source of income, instead of family, we could not have the personal, long-term friendship that I enjoy so much with my patients. To me, you truly are a part of my family. There is no reason to charge in excess of the cost of my work. I love coming to work each day, I enjoy working with my patients and staff, and besides, I really would not want my kids to ever be spoiled.
Another unique aspect of our office is a focus on sleep apnea, snoring, and other sleep disorders. This may seem odd to have in a dental practice, but the area of your body that is the problem for most people with snoring or sleep apnea problems is in the back of the throat. Sleep medicine has progressed a lot in the past 15 years since I started treating sleep disorders. It is now much better understood, and managed. In the past, we would treat your sleep apnea or snoring as we assessed and then referred you to the sleep clinic for further evaluation. Now, all of our sleep appliance patients are referred to us by their sleep doctors. The CPAP is still the very best treatment available for sleep apnea. But occasionally, there is good cause to try something different. If your sleep doctor would like you to try a mouth-piece instead of your CPAP machine, we can help.
I also want you to feel cared for personally when you visit us. Our receptionist will always treat everyone with the best customer service possible. Our financial manager is exceptional at helping resolve difficulties with insurance, billing statement questions, as well as providing personalized support if financial arrangements for treatment need to be arranged. Our Hygienist does an amazing job while being surprisingly gentle. In fact, I am sure you will find all of our staff friendly, competent and pleasant to work with.
I really enjoy working as a dentist, and love working with and for other people. I want you to have the very best dental experience you have ever had when you visit our office. I plan on being here for a very long time and invite you to be as well.