Brick by brick, we lay the foundation for the type of change that yields the most rewarding results, and leads to the most lasting change. It is only through looking inward and fixing what is broken or in need of help in your dental practicethis is the first stepwhen the *magic* begins. Next we focus on the externalization of the changes we need to implement as we build your new foundation brick by brick. We focus on fundamentals of building and empowering your team first and foremost rather than jumping straight to profitability, as without a solid foundation in place, profitability isnt sustainable. When you build it from the ground upthe right wayprofitability is often a tangible result. Now you can change the mindset of each member on your team to focus on the greater good.
Trina has 35 years in Dentistry. Her career evolved from dental-assisting in a general dental office, to 27 years experience as a Dental Hygienist. These experiences have provided her with an extremely diverse and expansive knowledge of internal business operations and intricacies, around which dental professional environments evolve.
Trina has been a leader and a facilitator in her roles as an advisor to hygiene students, and a former President of the Washington Dental Hygienists Association. Also, a proven leader in her community, her experience as an educator prepared her to inspire other individuals to feel a sense of purpose, autonomy, competence and desire for life-long learning. Trina continues to grow professionally with her skills and knowledge by applying infinite solutions for individuals and dental teams.
Santiago has 25 years in Dentistry. His career started out in periodontics in the capacity of dental assistant and evolved into a career of 16 years as a clinical Dental Hygienist. His passion for Dentistry also motivated him as a dental hygiene educator where his dynamic personality inspired and facilitated limitless potential.
Having experiences with dental professionals whove thrived by providing top-level care for their patients, Santiago benefited greatly from such environments. He is incredibly grateful for the opportunity to influence a team through growth mindset and helping them realize their goals.
Initiative mappings purpose in a practice is to create collaboration, accountability and become more aligned as a team. The process is to map out everything that is being done, who is doing it and identify who is helping who with what. This creates clarity about what is working or not working in the practice. Identify
Is your practice healthy? Every day we assess the needs and challenges of our team members and clients but how often are you taking the time to assess the health of the practice? Start your year off on a positive note by looking at opportunities for practice growth and increased patient assessment and care. This
It is the goal of every practice to retain a patient throughout the entire lifespan of the patient. There are many systems practices have developed to increase patient satisfaction and loyalty to the practice. You most likely have your favorites or have found the ones that have been the most successful for you. An important
We dont all see the same things in dentistry, yet we are amazed when our patients views are not persuaded by our interpretations. Many times, as dental professionals we sometimes make false assumptions regarding what the patients true concerns are, we focus on what we see as the problem rather than asking. How do we
How do you communicate? What is most important in our communication is that our message is being received and understood. When we consider the lines of communication there can be many insights that will help us have a positive impact and avoid missed opportunities. The larger the team the more complex the lines will be.
All team members experience some level of stress and fear in the day to day operations of the dental practice. This can lead to a culture of risk-aversion and low trust which has long and short-term consequences for the practice. Forms of fear to consider in the practice are; fear of failure, embarrassment, under performance,
Working from Exercise #63, and now that curiosity has been established about a team member and their needs and objectives, we are going to find a way to be helpful. This exercise helps your team work together toward practice and individual goals and can be transformational in team building. Think about 2-3 team members goals
Get really curious with someone on your team or someone you do not know very well. Learn as much as you can about their key objectives, challenges, needs and hardships. By increasing your curiosity, it leads to greater understanding, empathy and mutual trust with your team members and the clients you serve. Listen with the
In our care of others, we must be aware of our approach in relating to our patients that avoids shame. Shame encourages that feeling of being a bad person. Shame can happen with little awareness on our part. Shame can occur with the tone of our voice, the words we use as well as our
Conflicts happen when we have an actual or perceived difference regarding needs, values or interests between team members. If you ask most people, they say they do not like conflicts, but the truth is most people value problems more than solutions and conflict more than resolution. When we are in conflict we collude with others