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Monzurul Hoque
2 years ago
Today I took my son in because Dr. Chaitra said he needed cleaning and filling only. When she took him in, she extracted not 1, not 2, but 3 of his teeth instead without telling me first. He did not have any problems with his teeth that needed them to be extracted. When I told the dentist that this was not in the procedure my son was supposed to have, the lady at the front desk came up and told me to be quiet. How can they do this without my permission? This is not treatment, this is just for their business. He is about to go to school, why would she put him through this painful procedure? We do not recommend anybody go to this office. They are not concerned with health, they are concerned with business.

Raghu M
2 years ago
Staff was very courteous, and the doctor was very patient to explain my situation and recommend next steps.

Vishal Ranjan
2 years ago
Dr. Chaitra Erappa did my deep cleaning yesterday. I was really nervous as I heard it's very painful but Dr. Erappa took time and kept on encouraging and calming me. It was not at all as painful as I thought. I would definitely recommend Dr. Erappa.

anil kumar
2 years ago
I visited Dr Chaitra Erappa a week back and this is my first visit. Staff took X-rays of my teeth. Doctor did examine again and explained very well. She is very patient, answers all your questions. Recommended for deep cleaning and it's first time for me. She did not rush to finish the work, very gentle and made sure that I was doing fine while the deep cleaning was going on. Almost no pain and very comfortable experience. I had a good experience here. The staff is friendly and professional, they follow up after the procedure to make sure everything is fine with you. I would highly recommend Dr Chaitra.

sunny b
2 years ago
I think most negative reviews are for another dentist who used to work here before. Dr. Erappa and staff and very courteous and have done a great job with my teeth. Very diligent, accommodating and never rushed. Would recommend.

Subhashini Subramaniyan
2 years ago
Dr. Chaithra is the best in town , highly recommend her , assure that you are in Safe hands with her.Friendly and responsive front desk staffs.Very clean facility.highly recommend them.

anil kumar
3 years ago
I visited Dr Chaitra Erappa a week back and this is my first visit. Staff took X-rays of my teeth. Doctor did examine again and explained very well. She is very patient, answers all your questions. Recommended for deep cleaning and it's first time for me. She did not rush to finish the work, very gentle and made sure that I was doing fine while the deep cleaning was going on. Almost no pain and very comfortable experience. I had a good experience here. The staff is friendly and professional, they follow up after the procedure to make sure everything is fine with you. I would highly recommend Dr Chaitra.

Vishal Ranjan
3 years ago
Dr. Chaitra Erappa did my deep cleaning yesterday. I was really nervous as I heard it's very painful but Dr. Erappa took time and kept on encouraging and calming me. It was not at all as painful as I thought. I would definitely recommend Dr. Erappa.

sunny b
3 years ago
I think most negative reviews are for another dentist who used to work here before. Dr. Erappa and staff and very courteous and have done a great job with my teeth. Very diligent, accommodating and never rushed. Would recommend.

Raghu M
3 years ago
Staff was very courteous, and the doctor was very patient to explain my situation and recommend next steps.

Subhashini Subramaniyan
3 years ago
Dr. Chaithra is the best in town , highly recommend her , assure that you are in Safe hands with her.Friendly and responsive front desk staffs.Very clean facility.highly recommend them.

Meenal Mohan
3 years ago
Dr.Chaitra is excellent in her profession. I did extract 2 of my troublesome wisdom tooth and deep cleaning at iSmile Family Dental. Dr. and all the staff are courteous and helpful indeed. Thank you Dr. Chaitra

Matthew Munns
3 years ago
I first went here in the summer of 2014. After not have dental insurance for 5 years I had a molar that was in pain so I bought the cheapest insurance I could and came to this place. It turned out I needed a root canal and I was very distressed over it. I was upset that no one would hire me full time in those 5 years which had lead to this and it showed, always had problems containing my frustration. Dr. Chaitra was very patient with my loss of decorum at that moment and she did a fantastic job under the circumstances to build up what was left of the decayed molar to crown it. I felt like I was truly taken care of here Over the next few years the built up tooth decayed and the crown had to be replaced. By then I was hired on full time salary into a great position with dental benefits so I could have my teeth taken care of. Because I lived in Addison I decided to go to a local dentist close to me for convenience and that was a mistake. The one I went to was an absolute crook. So when I began having problems with that molar again I went back to Dr. Chaitra and instead of charging me for a new crown (isn't covered if less than 5 years), as I expected, Dr. Chaitra replaced the crown for free and charged me only for the work to rebuild the decayed tooth. Ever since then I make the trip to Irving to go see Dr. Chaitra and I will continue to do so as long as I live in DFW. She advised me then and there that one day I would need an implant so I upgraded my benefits to include that for the day that I would need it. A couple years later that day came, the built up tooth just wasn't going to hold up anymore so I had the implant procedure done. But without Dr. Chaitra's care I would not have made it to this point, her work bought me the time I needed to get back on my feet and be in a good position to be able to have this done. Dr. Chaitra has always taken care of my oral health needs and she has been more than fair with me. The care I have received under her reminds me of something my Grandfather once told me "Take care of your customers and the bottom line takes care of itself" Dr. Chaitra takes good care of her patients so if you are looking for a Dentist go make an appointment with her; she is worth it and she will earn your patronage because she does things with high quality and care.

Ivan Olmedo
4 years ago
I have been going to iSmiles for about 2 years now. Unfortunately, I have to say that my recent visit was the worst experience I've had there or at a dental office in general. To start off, I was seen by the dentist 30 minutes after my appointment started at 9:00am. Then, the cleaning was a very uncomfortable and very rough experience mainly due to what seemed like a new assistant that was assisting the dentist. There always seems to be a cycle of assistants that come and go even with those that I have a great experience with which is very unfortunate. The customer service has always seemed somewhat inconsistent but this last visit made it clear that it will not improve. I would not recommend this establishment.

Manish Garg
4 years ago
I went to Ismile Dental Clinic with my Daughter and both of us had good experience. Dr Erappa is very polite and skilled at her work, she is really engaged and listens to the patients. My deep cleaning was almost painless even without the anesthetics, Dr Erappa made my daughter very comfortable, she enjoyed her routine dental cleaning. The staff at reception and the dental assistants are also very courteous and welcoming. I highly recommend this clinic for dental treatments.

Rohit Ganga
4 years ago
Very impressed with Dr.Erappa. She is the best dentist I have ever visited. She gave an in-depth knowledge of what was going on with my teeth and what treatment is required and what optional for now. Strongly recommend her.

Matthew Munns
4 years ago
I first went here in the summer of 2014. After not have dental insurance for 5 years I had a molar that was in pain so I bought the cheapest insurance I could and came to this place. It turned out I needed a root canal and I was very distressed over it. I was upset that no one would hire me full time in those 5 years which had lead to this and it showed, always had problems containing my frustration. Dr. Chaitra was very patient with my loss of decorum at that moment and she did a fantastic job under the circumstances to build up what was left of the decayed molar to crown it. I felt like I was truly taken care of here Over the next few years the built up tooth decayed and the crown had to be replaced. By then I was hired on full time salary into a great position with dental benefits so I could have my teeth taken care of. Because I lived in Addison I decided to go to a local dentist close to me for convenience and that was a mistake. The one I went to was an absolute crook. So when I began having problems with that molar again I went back to Dr. Chaitra and instead of charging me for a new crown (isn't covered if less than 5 years), as I expected, Dr. Chaitra replaced the crown for free and charged me only for the work to rebuild the decayed tooth. Ever since then I make the trip to Irving to go see Dr. Chaitra and I will continue to do so as long as I live in DFW. She advised me then and there that one day I would need an implant so I upgraded my benefits to include that for the day that I would need it. A couple years later that day came, the built up tooth just wasn't going to hold up anymore so I had the implant procedure done. But without Dr. Chaitra's care I would not have made it to this point, her work bought me the time I needed to get back on my feet and be in a good position to be able to have this done. Dr. Chaitra has always taken care of my oral health needs and she has been more than fair with me. The care I have received under her reminds me of something my Grandfather once told me "Take care of your customers and the bottom line takes care of itself" Dr. Chaitra takes good care of her patients so if you are looking for a Dentist go make an appointment with her; she is worth it and she will earn your patronage because she does things with high quality and care.

Meenal Mohan
4 years ago
Dr.Chaitra is excellent in her profession. I did extract 2 of my troublesome wisdom tooth and deep cleaning at iSmile Family Dental. Dr. and all the staff are courteous and helpful indeed. Thank you Dr. Chaitra

Manish Garg
4 years ago
I went to Ismile Dental Clinic with my Daughter and both of us had good experience. Dr Erappa is very polite and skilled at her work, she is really engaged and listens to the patients. My deep cleaning was almost painless even without the anesthetics, Dr Erappa made my daughter very comfortable, she enjoyed her routine dental cleaning. The staff at reception and the dental assistants are also very courteous and welcoming. I highly recommend this clinic for dental treatments.

Aparna Deepak
4 years ago
Dr Erappa did an excellent job with my crown. I would definitely recommend her!